wifi worked and was easy to access

had no handicap opener the carts were terrible to push wheels were bad noisy from other guests kids asked for dishes i got 2 of everything no plug for the sink and no pan to hold dishwater

comfortable bed, quite, good parking, small couch and chair, tv, plenty of room

parking lot was very small and very crowded

wish they had more breakfast

shuttle is run in an efficient way

really nice, well appointed rooms with comfy beds, and no pet fee

they have a shuttle also for anyone traveling to the airport

room,beautiful shower,beautiful pool and lobby,the room was small but you couldn't really tell because of the way its

this hotel was so clean, the staff was so kind. the pool was clean.

location, helpful staff, good variety for breakfast, updated, comfortable beds, microwave , fridge

too much chlorine in the pool

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a bin in the hall

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was dirty 6) there were cllusters of ants on the buffet table as well as the coffee

great location for access to airport. pooool was fabulous. breakfast started at 6. woot

the room service was good too, fast, hot and home made

no breakfast

it would be nice if breakfast was included rather than an additional charge.

the pool and breakfast area was closed

the fitness room was like a sauna,no ac or ventilation

nice staff, clean and comfortable. good shuttle

hotel shuttle

the pool and hot tub

thing was the pool area could use a slight make over

good shuttle service

pool was a nice size and was open early and late

nothing. an airport shuttle would definitely be an added benefit.

there is no outdoor pool.

pool wasn't open

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

the breakfast in the morning was

pool was on the small

i guess if i had to complain about something, i wish they had a bigger pool

i also like that there is a small bar that offered wine at a reasonable price

closeness to all the wonderful shopping, dining and bars

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast was great

i didn[t expect the breakfast that you offered. it was great!

the breakfast was delicious

breakfast is free and there are both hot and cold options

good chili at the bar. good waffles at breakfast. nice staff. comfortable.

they run the shuttle hourly but will work with you to accommodate your needs

it was very uncomfortable being that we had kids with us at the time, we’ve stayed here multiple time in the past and it was much better in

the breakfast is good and hot nice place to eat.

waffles for breakfast, nice touch! free shuttle to the airport, great!

super clean and very friendly bar tender and entire staff friendly.

no blackout curtains in room faced parking lot with light pouring in

welcoming staff, nice room, bar staff were wonderful. surprisingly the food was very good.

tv is a 32 bar was too bright.

short drive up to the lake shore to see the sunset at a park with free parking

convenient location to lake. room to park boat. friendly staff

i specifically stayed here because of their hotel fitness room/gym

and i specifically chose this hotel for the pool

didn't like going to breakfast and there was still 30 mins left and nothing was being refilled

this hotel has a great breakfast and pool

pool , breakfast , room size , cleanliness , & location

dont plan on clean laundry

get the room i paid for at the rate i paid asked f r early check in believe i was charge for it as well got there 7 am as

clean rooms. the staff did a great job of accommodating my request for early check in.

loved the way out room didnt feel like a typical hotel room, kitchen, fireplace, etc

the heated pool was nice too

breakfast was excellent

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also the beds were not clean

also breakfast was excellent

they quickly gave us another room that was identical to first one their breakfast was great and staff were

pool looked dirty. also there seemed to be sewer gas odor in bathroom. not good!

towels, room felt dirty and needed remodeled, woman was screaming loudly in room below, kids in gym unsupervised after 10pm

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said they were out of the bags or baskets

room, cleanliness, pool, cookies!

very expensive pet fee $50 (not publicized

i also wanted to use the guest laundry which was also not

was a nice hotel with a gym, free breakfast which was good with eggs, potatoes, pancakes, yogurt, water, fruits, bread,

free shuttle to airport whenever i needed it

clean room, great staff and breakfast was very good.

free shuttle to the airport and free shuttle to and from the rental car center

i called about the shuttle service and the hotel staff was wonderful, polite, and helpful

walikg distance to a nice local bar for

the pool and hot tub were really nice

location and pool

i did not use the fitness center but i did not like how it was inside the pool area either

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

parking was limited

i love the breakfast and i love the location and the room

it was clean beautiful and plenty for the kids to do in the area.

i also liked the gym

the staff in the morning for breakfast was very friendly

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

pool and hot tub being closed

the pool and dining room was closed because the virus but the room was wonderful and for cheap.

pool was closed sadly

pretty hotel with great pool & hot

the shuttle from the airport was convenient (call and they come get you) and the shuttle driver (billy)

pool was down for updates but looked nice

the airport shuttle was awesome

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

com it was said that the hotel has free shuttle to the airport, but it didn't, we should have been informed of this before we booked the

very nice pool

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

pool and spa were closed

hotel was quiet and it the indoor pool was great

bill the shuttle driver was super!

breakfast could have offered more variety.

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

he was able to find one bar in the laundry room

fitness room locked, breakfast offering mediocre

room was clean, the location is great, and they actually provided a decent hot breakfast in the morning

breakfast and night staff were excellent

u have to walk outside to go to the main lobby for breakfast

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

the staff was awesome and they have the best breakfast

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

they come with a full living room, kitchenette, bedroom and walk in bathroom

other than that staff was great pool guy very friendly and helpful

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

gym no clean and i’ll stop

my son had a blast in the pool

the pool to be open ..but can not blame hotel for it

nice kitchen area with a big refrigerator

liked the size of the refrigerator, kitchen

pool could've been outdoors, well, not in cleveland ohio. sorry

my grandson loved that the pool was open this year and he loved the weight room

shuttle didn't say courtyard on it, it said cleveland airport south and it didn't have a parking space of its own like some of the other hotels

hard to find a parking spot.

do a lot of traveling, for the area i thought the drinks at the bar were a little oner priced

is sparse,'restaurant/bar' doesn't stay open long, but plenty of places nearby

ample parking was available

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

great breakfast

the pool could be bigger, but we didn’t even swim!

full kitchen with full fridge, microwave,

it was like having a service apartment with kitchenette for the night

we did not utilize the breakfast.

pool was not available, microwave didn't work properly, no in room phone and the elevator was

staff was very friendly, breakfast excellent, shower was goid, and room was clean. it was quiet.

friendly and great house cleaning and wonderful breakfast

the breakfast is what i call a full breakfast

staff was phenomenal! pool was warm!

pool and laundry room,

the free breakfast was very good, lots of choices and drink choices! loved it

the breakfast was really goood, a lot to choose from.

pool area was kinda digny and water was little chilly.

breakfast was wonderful

kids loved the pool and i love the around the clock coffee

complimentary breakfast /indoor pool

pool was not heated

oh and the pool temp was perfect

kids loved the pool and i love the around the clock coffee

clean and quiet. great breakfast with eggs.

great breakfast, great people, great place.

breakfast was very good, lots of options, rooms were very clean as well as the hotel, everyone was

extremely friendly people, location and gym

i booked this room because it was promising a pool for the kids. there was no pool.

decided to go to this motel because they advertised an indoor pool

comfortable bed and nice decor, free parking & wifii, coffeemaker, mini fridge & microwave

the staff was friendly. the place is very clean. pool area clean and safe.

then the pool was closed all day saturday

they did not salt the parking lot and it was a sheet of ice in the morning

the pool area within the motel courtyard was very attractive and inviting

pool was nice too

pool was not in service.

our old property owner but this place is booming i'd like to hear cause my brother you get free breakfast and everything else from 7:00 to 10:00 so i like eating here and then you can walk off

the pool was flawless & breakfast was great too

wifi is poor in my room

i would've known the pool was closed

it was amazing! beautiful place and the pool was clean and super relaxing.

location very near cle, the airport shuttle, nice breakfast and they opened the bar recently

there was no laundry facility, had to go to another hotel

breakfast at the hotel the following morning was tasty, and more than adequate to hold us until we

breakfast was fine

the breakfast is fabulous and the beds are so comfortable. the staff are always happy and nice

i stayed for a iur a week recently and it was very nice especially for the price and it included breakfast

good value, breakfast, direct tv (cable), open wifi, easy check in, friendly staff.

music in the bar was way too loud, made it difficult to even to hear anything at check in, and worse to eat

location, cleanliness and the free breakfast

our kids were more upset than the adults but we made the best of it

the pool area was clean and towels available

no shuttle service when i arrived

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

i used the facial bar of soap

everything was nice, the kids loved the pool.

breakfast sausage

would have like to have had a little more quiet on our stay, the kids next to us ran up and down the halls constantly and were noisy well into the night keeping up

the continental breakfast sucked

free breakfast in the morning was a plus

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the breakfast

the sports bar had nice variety of food and lively atmosphere. the bed was super comfortable.

staff, great location, food purchased in lower level bar & grill was good

very nice sports bar as well

at least we had the bar & arcade to entertain us

we also enjoyed the basement sports bar and main bar in the lobby

cookies and popcorn at check in. new construction. great breakfast and breakfast hostess.

suite, the breakfast area and the lobby are larger than they appeared in the on line pictures

only a few items at breakfast but well organized and well staffed

the beds were very comfortable and the breakfast was awesome

i really enjoyed the huge selection for breakfast

the complementary breakfast

great staff! nice breakfast, no disturbance, very clean and really comfortable bed

also would have liked oatmeal, doughnuts and bagels or better variety of cereal as a breakfast option

wish there eggs for breakfast also. but it was a good breakfast

breakfast was typical for this type of hotel but good

very clean. great staff. fresh and hot breakfast

the breakfast was good

breakfast was just a grab and go which was somewhat disappointing

breakfast was great. location very convenient. rooms clean. staff friendly and helpful.

the breakfast eggs were fluffy. the staff very polite and helpful.

comfy bed. clean room. wifi.

needed more room service options.

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

amazing gym, bar and breakfast!

main desk - truly lacked personality and bar service and hours was very disappointing.

nice corner view breakfast was excellent

in room breakfast was excellent

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

requested a early check in, a month before my stay

the fitness center was also dated and quite small

joe at the bar was exceptional...location was key..they got us an early check in as requested.

absolutely a fantastic experience. from the check in to the late check out perfect

friendly workers and pool

too many kids in the pool splashing around so we couldn't swim

pool,location,and gym

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

pillows were too soft, no extras in room, hotel bar closes at 9 pm and not open in morning

we hung out and had dinner at the bar both nights and enjoyed our bartender, who was really sweet and friendly

the hotel has several pluses: great bed and linens, geothermal power, it recycles, location, free parking

bar and restaurant on site,

a nice hotel, very clean, large and nice gym

i made the reservation the women told me that the spa was same day reservations

the gym was phenomenal

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

the gym was really nice, equipment was well maintained

with so many people, front desk and bar seemed to need more staffing

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

the wifi was very slow and to pay an extra for having the speed is not appropriate

wish the spa would have been open on sunday and monday but i understand that these types of businesses

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

breakfast service at the restaurant was rather slow. other than that, no dislikes.

i didn't use the swimming pool but i saw kids were having fun

breakfast was delicious.

situation similarly in other hotels: across from the elevators, over the compressor room for the pool, corner rooms on the ground floor next to the outside entrance where groups congregate

the friendly and helpful staff, the location within walking distance of many attractions, the pool and hot tub, the overall look of the hotel, and the free evening kickback and morning

our kids had a great time in the pool and we loved our whole stay

location. everything in walking distance. free breakfast.

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

the bar and other common areas had a luxury feel to them and everything was so nice and clean

great location. large room with kitchen. hot breakfast provided

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment, a comfortable king size

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

good gym

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

a very surprised that i had to pay for breakfast

the hotel was very clean, bar and food was great.

a breakfast option included would have been nice.

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

no breakfast or pool

staff was nice, location was awesome and restaurant and room service were great

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu which has better

breakfast was great having a gym was great

breakfast is always good

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

valet parking was expensive for 2 nights. breakfast could have been better.

we ate breakfast and two dinnes/drinks while there

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

breakfast hours started at 8:30am. we checked out of our room at 8am.

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a few blocks from the hotel

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

vault bar not open on sunday

the vault bar was the best bar i have ever been to

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

there were no food options near the hotel other than the hotel bar and grille

the kids loved spending time in the pool

pool and gym were unsanitary

very friendly hotel. the swimming pool and spa were great

kids loved the pool

gym was nice

clean, great location and early check in and late checkout.

i didn't like that there was no continental breakfast.

food service in the bar area was excellent, as was the food

breakfast was pricy but delicious!

location, comfortable beds and great breakfast selection.

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

would have liked longer breakfast hours for the weekend

staff was very nice. room was very clean. breakfast was good.

room and breakfast

gym could also a few more pieces of equipment

pool smelled like it needed a little more chlorine and had scum around the edges

wifi was hit or miss.

found long hair ) as often as it needed to be

the pool, laundry, and gym were open

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room was very good and room service was excellent

the restaurant and bar were not very impressive and the wait staff was not attentive.

the breakfast buffet on the 14th floor was exceptional

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

room service was exceptional and the bathrooms are huge and nice.

breakfast could have been having slightly more variation

the cafe breakfast was great and so was the bar and speakeasy

help us arrange shuttle bus pick up to cleveland clinic

it was very roomy. had an excellent breakfast and wonderful staff!

the pool and the gym i also like the back fireplace

shuttle service was wonderful …

location was perfect with free shuttle to cleveland clinic and back

we also did room service for

we had appointments with the cleveland clinic and was pleased that we had a shuttle

the bar and grill has good food and a nice atmosphere

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

could use a second eating room. bar is crowded and noisy

breakfast was fabulous, staff were friendly, and everything was clean

friendly staff. spotless room. comfortable beds. great breakfast with lots of fresh choices

location was great! can’t fairly rate breakfast due to covid requirements

great lighting, comfortable and peaceful room. awesome breakfast.

the hotel was clean and staff was friendly. the breakfast was great! clean pool

it was clean, pool was warm, staff was friendly, breakfast had a lot of variety!

great breakfast and pool!

no included breakfast

pool could have been warmer eye wash in their front desk first aid kit had expired

there was construction going on and the pool was closed

staff was excellent, let us do an early check in, we arrived early fro out of town

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

breakfast was very good

we did call room service and the front desk for extra towels and they never brought them.

excellent breakfast. superb location . sensational staff

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

the shuttle service is very convenient.

it had great facilities, including 24/7 gym, breakfast...

being near hospital & having shuttle was essential

breakfast was okay

it needs updating. breakfast was okay.

first time i have stayed here. i was very impressed. hot breakfast was a real plus.

breakfast was good

the breakfast bar could use some changes