i slept well in the room and in the morning the breakfast buffet was clean and organized with hot coffee

calling front desk, they immediately sent the shuttle to airport then at the property they were so friendly and helpful room was spacious and

they offer free shuttle to and from the airport and the free breakfast was pretty decent

morning manager also very helpful and took me back on shuttle

they run the shuttle hourly but will work with you to accommodate your needs

breakfast left something to desire

the airport shuttle service was helpful to have and the drivers were all very kind as well

shuttle to airport was great

free shuttle to airport whenever i needed it

helpful staff, especially edward and the breakfast staff good bed

pool is open with restrictions

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

i did not use the fitness center but i did not like how it was inside the pool area either

they have a restaurant and a bar on site with great food

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

clean, updated, pool, fitness center, centrally located

was clean, friendly staff, good breakfast options, and nice rooms

pool wasn't open

of breakfast, everything was spotless, free parking with an airport shuttle, and i think the pool was

very clean. good breakfast.

airport shuttle

advertised a pool and hot tub, but when we got there they said it was closed

good shuttle service

nice staff, clean and comfortable. good shuttle

thing was the pool area could use a slight make over

no hotel restaurant/room service as

there is no free breakfast, but that wasn't a big deal for me

the staff members were very friendly from the driver of the shuttle bus till the room service team

and their parking was free

wifi stopped working for 8 hours

staff & pool

the shuttle needs to run earlier than 630 am

there was no bag for dirt laundry

room size , pool area comfortable, rooms comfortable also

great to have a shuttle to the airport and back when trip was done

except, there was only “one” cue stick for the pool table

the staff were all very friendly and accomodating. the airport shuttle was very convienient

booked because the hotel had airport shuttle as one of the amenities

they have a shuttle also for anyone traveling to the airport

received great front desk service and appreciated the early check in approval

enough parking at location

decent wifi, basic continental breakfast, across street from the great northern mall and every type of

the free breakfast was disappointing

not friendly hotel parking lot not taking care of heavy snow almost got stuck entrance way to hotel very icy slick

the staff kept my kids safe

pool and hot tub being closed

very comfortartabe, nice indoor pool.

really nice fitness area

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

selected this hotel because of the indoor pool

were fumes from the laundry pervading the entire ground floor

the pool and customers

booked with a different hotel at first but the staff was so rude about early check in i declined to stay there

clean and quiet. great breakfast with eggs.

free breakfast as well as internet so overall it was great i will book again an encourage others to do

we love coming here even though the pool wasn't working this time

they said they were still doing laundry and that we would need to wait

3) could not access the fitness room 4) there was a cost for breakfast

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

bar has great workers

from the location all the way down to the pool and parking, everything was great

great variety for breakfast

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions

we liked everything except the breakfast eve

i liked the breakfast in the am. the pool was clean.

they loved the breakfast and said the staff was very helpful and really took care of them

breakfast s were amazing, probably the best i have ever had at a hotel that serves breakfast

was disappointed in the pool, nothing exciting about it at all

very comfy bed, large room, nice little gym, super helpful staff

not a very good reception area for checking in not separate from bar and dining

breakfast was a helpful plus

i didn[t expect the breakfast that you offered. it was great!

breakfast is free and there are both hot and cold options

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

proximity to family and friends, great breakfast, friendly staff

convenient location to lake. room to park boat. friendly staff

there is a bar in the lobby that has a light menu

i also wanted to use the guest laundry which was also not

pool, hot tub, and gym were great

i loved the gym, and enjoyed a nice dinner in the restaurant

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said they were out of the bags or baskets

liked most of it but didn't try the breakfast or pool.

the heated pool was nice too

it has a basketball court, outdoor pool, and playground

loved the electric fireplace and the kitchen

the outdoor pool was awesome

food for breakfast and had a shuttle waiting for us

shuttle was available, receptionist was helpful, even at that hour

clean room, nice fitness center/pool, great breakfast with variety of selections, and pleasant atmosphere

the breakfast was great also

quietness of rooms and good breakfasts.

never got around to breakfast.

breakfast was good as well

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

i also liked the gym

i love the breakfast and i love the location and the room

towels upon arrival, fitness center had no ac so it was very hot

not in the laundry, not in the room, not in the bedding

fitness room locked, breakfast offering mediocre

don’t have shuttle service the ice machine doesn’t work fitness room is out of service the mini fridge in the room it was so

thought they’d have fresh breakfast but i understand that due to covid and all it wasn’t allowed at the moment but i was

pool

breakfast bar, gym, pool

the indoor pool area is large and enjoyable for people of all ages

pretty much the same breakfast every day.

this hotel has a great breakfast and pool

privacy and function of the room with kitchen

loved having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

location, roomy, kitchenette, quietness

only thing i didn't like was that it doesn't have a indoor pool but other then that the hotel was very nice quick and easy check i and out the breakfast was

bill the shuttle driver was super!

breakfast was okay, i didn't like the sausage but that was the only meat choice

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

the breakfast was very good. all the staff was excellent--very helpful and friendly.

they offer shuttle service,nice restaurant/bar,clean rooms,pool, excellent location,and friendly staff

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

clean good location would like full kitchen and complimentary breakfast

breakfast service area, the waffle maker is a nice touch

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking, was told yes in a message and then there was nothing there for me

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

was looking for hotels with a pool

it's nice and clean. free parking. safe location

hard to find a parking spot.

bar was pleasant in the evening

ample parking was available

i wish the pool and hot tub were open.

there’s also a pool and lots of outdoor seating

rooms were large with a full kitchen

pleased that the gym was open under covid rules

would have liked them to say the pool was closed when i booked

pool and location

pool was great and breakfast was exceptional especially with kids!

a restaurant and/or bar would have been nice, especially since the weather was

and a great breakfast

fitness center

i loved having the kitchen in the living room

breakfast was delicious with plenty of variety

spacious room with full kitchen and a better bed.

had a bedroom, if you were staying for several days had a nice kitchen

plus this one had a bar right of the lobby that also served appetizers and flat breads if you wanted something better

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

free breakfast in the morning was a plus

also there was no fitness room as advertised

only thing i could see that could've been better is better breakfast selections

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

room service is non existent

location, handicap parking close to entrance. quiet. nice spacious suite.

no hott tub by pool

we love this location with many shops nearby and some restaurants in the same parking lot.

the pool was small and the air ventilation in the pool area was poor.

the gym and pool were both closed my whole stay

swimming pool was closed

kids enjoyed themselves in npool and the gym

there is no shuttle service of any kind to the airport or anywhere else

comfortable. had shuttle to airport!

like the idea has inside pool with family allways enyoy it

the breakfast is what i call a full breakfast

nothing working in hotel pool broke ice machine broke elevator not working

staff was phenomenal! pool was warm!

the rooms were clean and the breakfast had a lot of options.

comfy bed. clean room. wifi.

room service took an hour and a half

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

the gym closed at 5 pm on a sunday which was a bummer

room service took to long.

nice corner view breakfast was excellent

in room breakfast was excellent

they even gave us an early check in which was great

disappointed that pool and fitness center were under renovation.

joe at the bar was exceptional...location was key..they got us an early check in as requested.

absolutely a fantastic experience. from the check in to the late check out perfect

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

room service was slow- quoted 30 minutes, received food over an hour later

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very appreciated

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

it has a gym and stunning views of the ocean

the gym was phenomenal

the fitness area/gym was great.

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

they also have convenient eating options located inside of the hotel available for dine in or room service

in the building was fantastic for breakfast or lunch and 2 min from our room

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

the breakfast was fresh, hot, and had a variety of options for hot and cold items

perfect to travel with kids. has crib on request. close to parks

great breakfast and lots of amenities - pool, gym, lounge, etc

early check in, cocktail hour and breakfast and location to r& r hof

hotel employee in the bar was awesome

excellent breakfast

breakfast only open until 9am

also only one bottle of shampoo and one bar soap for occupancy of two people

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment, a comfortable king size

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

breakfast

it was our first time adding the breakfast to the reservation and it was worth it

gym was great too

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

bar and restaurant staff was very friendly and accommodating

we couldn't cast disney+ for our kids, towels could be a little bigger

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

a discount or free breakfast would be a great addition to the stay

we couldn't cast disney+ for our kids, towels could be a little bigger

the restaurant and bar was closed aswell as the pool and no breakfast was served

also my kids were disappointed by the lack of a

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

breakfast is always good

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

the location, staff, cleanliness, and the breakfast were all perfect.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

breakfast hours started at 8:30am. we checked out of our room at 8am.

staff from the front desk, to room service to maid service

we ate breakfast and dinner there

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the amenities such as the roof top bar and downstairs restaurant were out of this world

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the rood top bar is an experience and i loved

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

i could have used more bags in the room for our dirty laundry

i like having free wifi

no free breakfast or wifi but that still would not stop me from staying here again.

i had small children and the staff and guests were awesome!! they loved the pool!!!

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

gym was nice

pool, lounge, bar, shuttles, breakfast

gym floor, smoking area/outside sitting and pool

the bed was very comfortable. the poor and spa were clean and well maintained.

food service in the bar area was excellent, as was the food

very clean, great hot breakfast, wonderful kitchen in the suite, comfortable beds.

great breakfast

except the pool and hallways was nice

cleanliness. friemdliness great breakfast!

the pool could be bigger, but we didn’t even swim!

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering where everyone can see us

gym could make some improvements

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

adequate gym facilities

i just wish it was a microwave i had my kids

i wish the pool was open but understand during this pandemic

too many kids in the pool

even though i didn't use them, the fitness area and pool looked nice as well

breakfast bar wasn't fully open or the pool

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

sausage gravy for breakfast

wifi was sketchy

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

pool was nice

the wifi worked very well for my laptop but not on my iphone - not sure why

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

i loved having a kitchen with a refrigerator and microwave

pool closed when restrictions lifted in ohio. bag breakfast terrible.

there were plenty of things to occupy kids

excellent staff, great breakfast, great location.

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by time i

came for the kids to swim always too crowded

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

i like that we can open the window for fresh air. also like the laundry facilities.

there were tons of kids in the hot tub, shouting and splashing

there was no hot breakfast, only coffee, juice, packaged cereal, cereal bars and old fruit

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

no pool or gym access

pool was closed, restaurant was closed, people partying in hallway till 2 in the morning

and gym were closed

the staff were incredibly helpful and friendly. the pool was great for the kids.

the breakfast was so good and consistent

was shut down for maintenance one of the reasons why i booked it for the kids

eyes burning and some kids in out group broke out in rashes

loved the room with a trundle option to allow kids to spread out in a hotel room.

total stay for 1 night and late check out was $125

the room service was not as good as i thought it was going to be

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

room service, leaky tub, stained carpets, dog food in the scratchy elevator, broken ice machines,

even the supervisor was dressed down in jeans, a tshirt, and gym shoes

a quality workout in the indoor pool & fitness center

there is a bar and music and food at the facility, this place is very clean

no room service.

the pool was a little cool for me.

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has a certain hour

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

the pool was down that's the only disappointing thing

the breakfast was really good

not take part in breakfast, but it smelled good

staff. breakfast

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

breakfast selection was small

breakfast wasn't good at all

grab and go breakfast uninspired though not surprising

the rooms was spotless, the bar was a great bonus. food wonderful.

everything was good i wish i could have try the bar out.

there is also a $75 fee per day for wifi, parking and breakfast

was a surprise $10 parking charge upon check-in

typical hot continental breakfast, reasonable on site restaurant with great food

beds, room temperature, large bathroom, good parking

pool to small and no hot tub

comfortable bed and nice decor, free parking & wifii, coffeemaker, mini fridge & microwave

upper floor rooms should ve been available because the parking lot wasn t very full

the staff was friendly. the place is very clean. pool area clean and safe.

kids loved the pool and i love the around the clock coffee

breakfast was excellent

morning associate was friendly , cleanliness of entire hotel also the associate who served the breakfast

bright, clean, indoor pool and hot tub, friendly staff

once inside the staff is pleasant, the breakfast buffet is ample, the rooms are clean and well designed and the bed is super comfy

room was very confortable & updated. breakfast was good.

hot breakfast, friendly staff.

breakfast at the hotel the following morning was tasty, and more than adequate to hold us until we

i stayed for a iur a week recently and it was very nice especially for the price and it included breakfast

used the fitness room, it was adequate

staff, relaxed atmosphere, nice breakfast, fine beds, clean and spacious rooms, great wifi in our

breakfast was not good. very sparse choice of packages foods.

friendly staff, nice looking pool area.

conveniently located off of turnpike. inexpensive. was clean. pretty pool. a/c was adequate.

clean and neat. breakfast could be a little better

nch press,

found long hair ) as often as it needed to be

the pool, laundry, and gym were open

all of the hotel was very clean, front desk staff was friendly and interacted playfully with my kids

love the free shuttle service

close to cleveland clinic and the shuttle came everyday

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

thankfully we were able to get a shuttle to the food court at cleveland clinic

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

it was very beautiful and well kept. perfectly clean! great room service too!!

access to cleveland clinic and ease of obtaining shuttle service as needed

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

excellent location, amenities, room service and staff was very helpful!

both restaurants plus room service were top notch

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu