stunning interior, beaut breakfast, the pool and sauna was marvellous too

for us, excellent service provided by all departments

parking not enough

gorgeous hotel, perfect for a pampering stay, easy parking, had a lovely room ud83dude03

loved the spa although small,was very relaxing

late check out on request and an excellent breakfast

pool, sauna, spa services

the spa treatments, evening meal in the restaurant and room service breakfast

gym and pool were wonderful

the facilities such as sauna, pool etc

no kids activities

during the night and breakfast not great a little over cooked and the 50 taken from you for room service shouldn't be if you need room service pay at the room when things are delivered to

sauna hammam and gym were closed but no mention on the

huge room and very good size bathroom coach house bookings also have their own dedicated parking area right

the gym wasn t open

breakfast excellent- tasty well- cooked and good service from kind staff

the serving and kitchen staff did a very good job by extemporising, but only one of us could have their choice from

location was perfect, beds comfy and breakfast was lovely.

excellent rooms service by all staff very attentive especially bar staff

facilities, spacious clean modern room with comfortable bar and dining area

lovely cozy bar with good selection of drinks, lovely ròm with oak beams, very comfortable

the reception staff were lovely, and we had a nightcap at the bar on our way back from the event, sneaking a peek at the restaurant and menu, which also looked

wifi was in and out at times

but, when we explained that we were going to a funeral, they pulled out the stops to give us an early check in and also booked a taxi for us

disappointing there are no kids options for breakfast every person no matter the age is

east parking

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

we liked everything about this hotel , staff, room , bar all was top rate .

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

bar area, room was nice, clean and spacious

there was plenty of parking available and it was free

the check in staff were great as well, explained the facilities and booked me into the gym, pool and dinner

we could bring our dog. also the bar food was excellent

wifi was down in our room, and the shower was cold but, we told the staff and are fixing the

room was absolutely perfect bed was comfy enjoyed our stay will definitely return, bar staff quick to serve us, warm welcome by reception leisure rooms were relaxing and peaceful

good location, comfortable room, nice little gym

amazing pool and gym facilities

pools a bit small but kids loved it

had a great morning in the pool and gym

parking eye systems always worry me because it takes so little to get it wrong and get hit by a

the bed was a little creaky and it took a while for us to work out the water criteria for the spa bath as there were no instructions

parking facilities were excellent

i love the older touch to the hotel, our room was absolutely beautiful with the added extra of a spa bath

room was spacious and airy

no kids party below my room

starbucks wifi

very comfortable, with all the facilities you d expect, and it was great to be able to use the pool as well

frendly staff restaurant & food rooms&spa car park

wifi was intermittent but managed to get work done.

gym/pool facilities

beautiful food in the restaurant and a delicious breakfast thank you

room was good nice ensuite great garden to sit out in plenty or parking.

property was easy to find with good parking

the wifi and tv did not work in my room, i couldn't be bothered to mention it at the time as we were

plenty of parking lot that do not have to worry about

wifi - no signal in room. waiter could have brushed his hair !!

sitting area with easy chairs, excellent dinner menu with wonderfully presented food as was breakfast, great wine menu, lovely lovely friendly staff, helpful, professional, you have the

there was plenty room for parking and the grounds were beautiful

fantastic hotel with log fires plenty of parking and very quiet

limited room service and dining menu, wi-fi rarely worked in my room.

coming into wedding season , lots of kids left to their own devices whilst the parents enjoyed themselves , noisy , people smoking below

hotel lovely staff accessible rooms very accommodating restaurant bar lovely food &

wifi was very slow but fair enough!

the room was very comfortable, with free wifi

hotel, location, great parking, very modern & comfortable double bed room, which is pet friendly and i was allowed to

staff was great, room service

wifi a bit slow to respond

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but once resolved queues moved quickly and didn t appear to build up

lovely room. friendly reception staff and the bar staff were really great!

good room service menu and prompt service, and a good breakfast served early if you need to get off for

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

welcoming bar with comfortable seating

staff, breakfast are also lovely, room services available and very good value for money

wifi didn't work in my room

ordered room service

breakfast was above and beyond expectations. amazing.

best shower ever, excellent breakfast and the standard if hospitality was incredibly high!!

good location. plenty to do. good facilities. breakfast was lovely. highly recommend.

although i absolutely loved the spa at the hilton, the changing rooms were very disappointing.

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to sleep

room was opposite the gym facilities which made coming and going a bit awkward with people leaving the gym and going to

gym had no windows and the treadmils were staring at a wall

location and spa even if we paid for it , maybe should be free for guests

clock in the spa area- we were allowed 90minutes however we were unable to relax fully due to the unknown time,

location, pool, sauna, bar everything

quiet and intimate bar, excellent mattress, delicious breakfast with several choices made to order

nday night) and so happy with this hotel at around 80 inc breakfast

breakfast was better on earlier stays at hotel

from check in to the meal in the evening to the late check out staff were fantastic everything was simply

stayed for new year and the staff were very helpful, we ordered room service a few times and it was always fast and efficient

we were there because we hired the kuku club for our wedding party the staff from reception to bar were brilliant and a special mention to katie who ran the night and made sure everything ran

really liked the chocolate bar and box of goodies for

as uaual, great staff, lovely clean facilities. the gym and pool are is fantastic ud83dudc4c

nice and spacious room, great for family with kids

charge to deliver room service!!!

i liked being able to whatsapp my room service order

which made my visit even better as it was mine and my wife's first time away properly without the kids, the staff were more then helpful with all of our

basically a kids room with no windows whatsoever decorated in a star wars theme

there is free wifi in

no room service not a great welcome

breakfast was good, close to train station & all the action

early check in is available. friendly and helpful staff. just 2 mins walk to the train station

a big win after we had discovered our room was probably only fit for 2 kids or a dad and child, i did mention this to the desk staff on the way out for our evening gig -

early check in is a massive bonus and the staff were lovely

breakfast could have been hotter

car parking wasn t included as expected and no one told us about the wifi

restaurant and bar were closed due to covid but drinks and snacks were available

area and bar was set out and the way staff accommodated people who used that area for coffee and wifi

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

able to accommodate an early check in for us (four 60+ year old ladies) which was appreciated (+) messaged ahead to say we wanted early check in and this was ready when we arrived (+)excellent staff, great room,early check in, lovely breakfast (+)car parking space and early check in without additional charge. (-)early check in requested but not ready on arrival - arrived shortly after 2pm (-)to late check in time and you are charged 10 for early check in which is only an hour earlier than normal check (+)nice clean rooms. big comfortable bed. staff were lovely. easy check in and early check in. (-)so miserable and didn t inform us of breakfast times or check out we had to ask bout carparking early check in which i pre arranged he didn t even give me a receipt when i paid the bill not

a free upgrade on arrival, hotel gym was like most hotel gyms with a cardio space and some cable machines but it was in lot better

also was afforded an early check in

bar was closing so i had to order from my room

nothing we didnt like, but couldnt get on a secure wifi for some reason. probably our network.

cocktails at the bar were very enjoyable too

the gym was amazing

gym was great and so was the daily sweet treats in the foyer

everything except the charge for wifi

then told as we had booked two rooms (for us and the kids) we should pay twice for parking one car

and helpful staff at the desk felt very welcome, bar and restaurant was lovely atmosphere in the evening and the morning, fantastic staff

comfortable and very clean, good wifi, friendly staff, great food at the restaraunt and decent breakfast, nespresso machine in the

i look forward to using the refurbished gym.

came for a night away without the kids

confused about wifi, and finally resolved. good breakfast spread, excellent location

bad location for the kids

the bar area was very large and modern

really only the heat of the breakfast

didn't have a room service menu in the room this time

comfortable clean quiet late check out. car park

or frame, skirting etc) check in took ages and we were unable to get an early check in, although requested in advance

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely

hotel, lovely staff, beautiful food and such a super pool area

excellent bar and food

room service was prompt

really liked the quirky bar and kids area in reception

much better than hotel, with kitchen facilities, lounge, coffee shop & gym

very spacious and kitchen very well equipped, very clean, warm and comfortable

the breakfast was delicious - lots of variety

nice complimentary breakfast

there’s also a laundry room in the building, which is super convenient

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

my kids were in another room without this problem and they were

we were only 1 aduld and 2 kids, so the room was tiny but clean.

early check in, value for money, location.

i was staying on the ground floor, and the toilet looked like the kids' size was too low

my kids loved it too

cleanliness in rooms could be so much better, dust collecting on the skirting and kids toys found in bathroom under the sink, and bath could use milton tablets after use as black

breakfast was just simply perfect :) really worth paying for

bar after concert only had 1 member of staff doing bar and pizzas, large queue so we decided to go

huge room, 3 double beds which kids loved!

spa bath is amazing

views from the top floor were amazing, spa and bar were lovely, accommodating staff

great customer service, great food, really comfortable beds and the pool was amazing!

the hotel has a pool and a gym

staff nice and helpful. spa and treatment great. food lovely. views out of room spectacular.

a spa break with stunning views over cardiff bay

great location, lovely bar, perfect room, parking

it was lovely and clean, comfortable beds, early check in, late check out

restaurant and bar area is nice and modern

reception, bar area and restaurant a very well designed place

nice room, very nice breakfast for 10, friendly bar staff, car park on-site.

also liked that there were ice and water machines to use plus a laundry room

kids liked the beds, a sea view(ish) , the breakfast and the biscuits

for kids

kids loved the pick and mix for halloween

bar area was nice good choice

no bar of soap to wash your hands in the en-suite

this included the bar staff, waitresses, staff in the morning serving breakfast & the cleaners

excellent location for porthcawl (both the centre and the golf

crowded but the dinner at the bar was just fine

location near royal porthcawl and pyle & kenfig for our golf trip

good location for golf. the staff were very friendly and the room was pretty clean.

really loved this place the staff were very friendly- good food and drinks at the bar and at a price that doesn’t break the bank

were over for a golf competition

staff were very friendly, breakfast great, room was spacious, very clean and very comfortable.

great breakfast

they have a separate bar and restaurant to the accommodation

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

comfy location staff bar all excellent

there is a bar and

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they do

choice of breakfast menu catering for all needs including vegetarian , good spa pool and gym facilities

were great and loved the gym and pool facilities

the health spa gym facilities i fully enjoyed using, the atmosphere was warm clean and relaxing very nice hotel

staff brilliant,the most comfortable bed i've ever been in spa great

brilliant location early check in

i requested a late check out which they very kindly allowed

clean, allowed early check in

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food

the wifi speed was very fast which for a business traveller was a big plus

free parking and wifi

very clean, modern and comfortable. staff were great and ample parking.

plenty of parking

ample parking, lovely grounds and friendly staff. it was easy to find and well sign posted.

plenty of good parking

the wood pannelled bar was comfortable and as we were the only guests for the first night the lovely receptionist

we had a few drinks in the bar and the lady on reception couldn't be more welcoming and helpful

location hotel room was spotless, daily room service helpful staff

staff are rally helpful and pleasent. wifi was fast. beds were comfy.

comfortable larger rooms with great staff and 24/7 bar option. had a fan in the room!!!!

town centre. wifi included. big bathroom. fan in room. plenty of milk sachets!

stayed here with my three kids the room looked like it hadn't been cleaned for 6 weeks one power supply in the room the

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

in the bar compared to a lot of places really exhausting steps if you are disabled no

the staff were friendly and helpful. the bar area was lovely and breakfast was great

access with small kids and rooms were small

looked after adults, kids, dog and even had secure lock up for bikes

bar is spacious which allowed us to enjoy our company as a group in comfort

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

very friendly staff and facilities of bar and restaurant.

staff were very friendly, the bar and restaurant were comfortable and really good

room was comfortable furniture a bit dated but that didn't matter lovely bar and restaurant food amazing