to royal porthcawl golf club and staff who were happy to serve us supper slightly out of

did have to wait a while at the bar for our first drink and then again for our starters but after that service was

this included the bar staff, waitresses, staff in the morning serving breakfast & the cleaners

the room was great, the bar and food were fab

nothing, bar noise lulled me to sleep.

breakfast was amazing and the service again was impeccable

we stayed the night in a comfortable bedroom and both of us enjoyed the breakfast

comfortable room ground floor safe parking friendly staff good food

building with perfect parking

the wifi was poor

com did not offer me a family room when i booked only two rooms for my wife and kids

really loved this place the staff were very friendly- good food and drinks at the bar and at a price that doesn’t break the bank

your own fault you should’ve thought of a taxi before you went” fair enough but helping two kids you do what you can

super breakfast and bar and restaurant on site

,location very handy as mins from motorway ,10 min drive too porthcawl ,5 mins too grove bay golf club which was lovely course

we used room service which was very easy and quick

no room service for drinks only food it states you could have room service for a fee, bars closed at

my only disappointment was the lack of consideration from other guests who where allowing kids to shriek, shout and run the corridors when i was trying to

room, surroundings area, free parking, breakfast.

room service here but there was nothing in the room to explain how to phone down to reception or

the check in staff were great as well, explained the facilities and booked me into the gym, pool and dinner

plenty of parking and you can see your car from most of the

good food. good wifi enabling to work in room.

everything! staff were awesome - especially the bar staff.

didn't like that there is no spa area

we were able to get early check in

setting was beautiful, the breakfast excellent, and the staff all very friendly and couldn't do enough for you

parking is limited

all in the shower , loose toilet seats and if you stay in room 19 although they say you get free wifi , you cannot connect from this

beautiful hotel, lovely quiet clean rooms, great food, ample parking

room was spacious as it was a family rom, the bar is vert nice and has a bit of charm to it, you dont see in newly refurbished pubs, i had some

bar and breakfast staff were very friendly and very helpful

good atmosphere in the bar as well

location for me when working in the area, just off the m4, lovely food and a great bar with a friendly atmosphere to watch the football in

location perfect for us as we were playing golf at porthcawl.

and staff very helpful and friendly,good parking and central location, would definitely stay here again

here after a concert in cardiff fantastic price, free parking and train station just outside

staff were all so polite especially the young boy behind the bar who went out of his way for us

even though we was next to a busy road an train station also a bar down stairs we heard no noise what so ever so was able to get a great night's sleep in really

friendly staff, late check out, upgraded room, central location

parking facilities is plentyful and close by

00 and not possible to have any room service or snacks machine available after that - so our only choice was to register for uber

all good with stay ,breakfast and lunch

room service wasn't great. no snacks

wifi reliable and free

of choice for breakfast, clean comfortable room, great location, friendly staff, nice pool

given wrong room initially but ok as changed it. spa facilities closed.

decently priced bar and food and peaceful to stay

the spa facilities were unavailable

bar facilities very good with enough choice of drinks

the serving and kitchen staff did a very good job by extemporising, but only one of us could have their choice from

lovely little gin bar on the high street

all the staff were pleasant and helpful, nice food, relaxing bar area. spacious, clean room.

sadly this order was not received by the kitchen staff so 1

breakfast very good. sets one up for the day.tradition, precedent,atmoshere.

pool area was wonderful and very clean, breakfast was plentiful and the evening meals were

ease of parking outside the reception

room service charges without saying there is a room service charge

peaceful surroundings... pleasant staff and good food. room service was good also.

so could benefit from 2 chairs at the table to sit and soak up the view with drinks and even room service

i liked the fact the resort had the bonus of a spa, swimming pool and gym included and the golf course

room service quick and tasty and hot

room service was excellent

room was spotless, food great, spa enjoyable and the pool area clean and tidy

the spa treatments, evening meal in the restaurant and room service breakfast

late check out on request and an excellent breakfast

was a lovely receptionist who seemed to be running the whole show, including breakfast service, so she was a little frazzled

parking was limited.

continental breakfast albeit basic, cooked breakfast was fresh and fantastic

that the restaurant, that serves breakfast, was not open the night before but was happy to do room service

heating hit and miss and parking bit tight

no additional charges for laundry and bed all made up

there was no telephone for room service, which was quite inconvenient

friendly staff, early check in provided, convenient location, good breakfast.

wasn't room service

the breakfast buffet was delicious, with a huge variety of options

good bar with selection of drinks available evening meal and breakfast was very good secure parking

no cooked breakfast option

lovely choice of food at the breakfast buffet and plenty to chose from in the bar also

limited parking

lovely relaxing bar area

pleasant bar and communal areas with a superb breakfast

pleasant bar and communal areas with a superb breakfast

the menu choices in the bar were limited but adequate.

good menu selection available and very friendly staff at reception, bar and restaurant

a special mention to the staff that looked after the bar until 11pm on 12th feb a lady and young man- really attentive

the pool facilities were great and so was the sports bar

was perfect for what i needed everything under one roof staff were very helpful breakfast and evening meal was excellent will definitely stay here

good spa facilities, bar area and location

plenty of food available at breakfast which was excellent choice and

pool is open for kids till 7pm if you have kids you can't come to swim

bar area is great, preserving the character of the late victorian building like the other areas of

bed, shower, breakfast, ev charger, air-conditioning, quiet, good curtains

the bar area is stunning

we were expecting good room service food, but short ribs and chicken were amazing

no room service

kids missed waffles at breakfast, on our second morning

very flexible and helpful on early check in and late check out

late check out was a bonus

however, easy to get onto the beach/promenade for a jog and there are a number of gyms nearby

kids missed waffles at breakfast, on our second morning

beds,relaxing bar area,great breakfast friendly helpful staff and kids as always love the pool and good that there s free parking

not great when we had kids who needed to get in it

the staff were excellent throughout, especially the people at reception although breakfast was excellent and again very efficient

no room service or restaurant ud83eudd14

facilities and location was fab great for the kids and us weather was a great bonus loved our stay wiil be

just by the bed ud83dude04 and the fact that u can relax on the bad and watch the kids in bath right by

always stay at the grand when we want a night away from the kids

and we did enjoy just relaxing away from the kids

wifi was very weak on the third floor i did need to complete some work notes but could not because

the balcony room with spa bath was lovely

apart from the kids that were installed across the corridor, running up and down the landing and in and out of one

and the breakfast is kids free

the communal areas were clean, a nice bar and a breakfast was delicious

used the gym in the morning - small but only needed the treadmill anyway so very happy

friendly staff, lovely bar and facilities. breakfast was delicious too.

brilliant location early check in

i requested a late check out which they very kindly allowed

nothing really, except there was delay with one of room service orders.

the pool was lovely, and great that it's limited to one family per hour

room service trays were left in the corridor from my arrival on the night and were still there at

room service plates still outside peoples room doors the next morning

parking eye systems always worry me because it takes so little to get it wrong and get hit by a

gym/pool facilities

was a bit expensive for the number of stars and i was unable to use the app to order room service

easy parking good location clean tidy and bar got a lot to do

it was quiet and wifi was a good speed

have breakfast this time have had breakfast before as much as you can eat

the wifi wasn't working and the shower

everything. location, parking, cleanliness, breakfast, staff.

5g in our room, quicker than the wifi and decent sized room

waited a long time for my room service meal 45 minutes

wifi a bit slow to respond

my kids being with us

very small room, terrible view and terrible bed. my kids room was much better

clean, comfortable, good wifi

wifi in my room didn't work

everything apart from the kids

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

the spa was a relaxing retreat and felt totally relaxed on the the heated beds and jacuzzi

coffee has never tasted nice at breakfast

queue in breakfast time

very accommodating, early check in and held luggage on departure day

breakfast was above and beyond expectations. amazing.

spa facilities were good, buffet style breakfast was excellent

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to sleep

paying to use the pool

the polish bar man is amazing and always remembers us when we return

you can hear bass

basically a kids room with no windows whatsoever decorated in a star wars theme

you can hear bass (heavy sleepers should be ok) till around 3-4am, i also had to complain about kids running up and down the halls at 1am, which is no ones fault but their parents and do

wifi was good with only a few

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lumpy pillows - bad mobile reception in the room and only non-secure wifi - windows could not be opened - on fri and sat thumping beats from adjoining clubs

which seemed to increase the noise from everyone elses air con units ,also tried to arrange late check out prior to arrival -told to ask at check in -tried that and told to ask in the

quiet and intimate bar, excellent mattress, delicious breakfast with several choices made to order

the room service team also did an amazing job in catering for a couple of dietary requirements - thank

lots of choice at breakfast

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was the best he's had in years

convenient with extremely friendly staff and an excellent breakfast.

breakfast could have been hotter

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also great and fantastic value for a

of course that's not their fault, but the laundry house's, so i can't really comment

didn't bother my kids though

late check out option for 10hr was beneficial

gym clean, small but good range of equipment

beds were really comfy, the view from our window was amazing, our bags were held nice and safe & room service was quick

room service food was of very good quality

as uaual, great staff, lovely clean facilities. the gym and pool are is fantastic ud83dudc4c

comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great gym

parking, room service menu and no telephone in room

pool was full of fun, kids and silliness which is fine but i wanted to swim so paid for a hotel facility that i couldn't

the lovely bar onsite for a night cap beautiful christmas decs

esp cold for kids

no wifi in room

service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for rugby in tv- surely we should of been advised of

a foo fighters gig but we got upgraded, the reception team were amazing and we were able to order room service when we got back from the gig

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

room service was great, nice food and speedy delivery

it featured a master double bed for us and a comfortable foldable double for the kids

oid the brie ciabatta but pizza was

” light in the room which was brighter than a kids night light when i raised it at check out i was told i should have mentioned it earlier

other bar and restaurant also lovely

not overly enamoured with the burger on room service and the 5 service charge a bit steep

cosy bar area

early check in, friendly staff & so close to the shopping centre (and many other attractions).

the hotel bar has good options for food and drink, and the staff is very attentive, mainly the brazilian guy

was limited i had to squeeze into a space after moving cages of laundry out of the way

never been in a room so quiet,but bar is was to expensive and 3/4 of the pool was closed with kids class

location- big room- early check in 12,30

clean friendly staff late check out spacious rooms

great room great spa great breakfast great staff

staff where very friendly and helpful the room decor was amazing and epically the spa bath was a

room was very spacious and the beds very comfortable

from the reception staff, bar staff and cleaners they were all great

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

we stayed in the presidential suite which was clean, spacious, well decorated with it's own amazing spa bath

pool was excellent especially for the kids

staff were amazing. pool and spa facilities great

facilities in the hotel are fab for kids

the city centre yet the hotel could have been anywhere - relaxed atmosphere with added bonus of a spa facility

the staff were super friendly and the spa was lovely

time limits to go into the pool facilities with children should be longer.

we ordered room service & it was very good

breakfast and room were great. spa was really nice.

would prefer the spa without lots of kids in it

arrival we were offered a late check out-1pm (usually 11am) (+) breakfast was gorgeous and late check out was definitely needed (+)the staff were so helpful and friendly we were given a late check out with no extra charge hotel is beautiful and smell s amazing views are (+) nice late check out times allowed us to enjoy the facilities (-)was perfect it s just i have requested late check out and the cleaners kept knocking before 2pm even i told them i have a late check

very spacious and kitchen very well equipped, very clean, warm and comfortable

perfect with the kitchen... perfect center of the town

breakfast was lovely and plentiful.location close to the bay nice walk.

staff were great and we were able to have an early check in

parking was too small for, and in the future could be included with booking and accommodation kids beds was not seen like the one on photo

early check in, value for money, location.

kids running around in the morning when i was eating breakfast

the lounge bar area was quiet yet none of the staff came to clear them

good choice for breakfast and plenty of it , still topping serving trays up at 10

great location. good to have parking and an ev charger on site.

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

everything was superb! room service was excellent. extremely family friendly!

very clean place, good parking facilities

room service available

to the bay, many restaurants nearby, very clean room, friendly staff, hotel room service was also great

excellent hotel, fab location, friendly staff, comfortable and great parking too

located close to the motorway and free parking and wifi

t only until the end of your stay), which is quite nice

lots of parking and near and just off the motorway

room service fee

gym was dirty/dusty and machines tatty.

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

accommodation separate bar and restaurant to the accommodation rooms have ever thing you need meals in the restaurant are

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

there is a bar and