good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

they have a separate bar and restaurant to the accommodation

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

rooms and surroundings a little tired but cafe bar area great

the staff were very friendly and helpful and the kids loved it there

wifi works, not quick but works so i can work

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

the room was clean and the wifi was free and super quick.

the kids loved him

wifi did not work in. room i was in room 28

reception were very helpful and let us check in as soon as our room was ready and the bar and restaurant staff were pleasant and helpful

was excellent except for the wifi

wifi - no signal in room. waiter could have brushed his hair !!

after some work that evening, i had a couple of lovely pints in the bar area next to the open fire, served by a new employee who was polite and welcoming

kids handprints everywhere

the staff were amazing and went above and beyond, especially with our kids

good choice of breakfast, good quality food.

there was a long wait of about 20 minutes at the bar on the friday evening.

we stop at the hotel regularly to use the ev charger and now we will be staying overnight often too

reception, bar area and restaurant a very well designed place

gym a little worn

location, spacious room and comfortable bed, excellent breakfast and lovely staff

spacious rooms, great value for money, lovely breakfast, staff were great, beds

t only until the end of your stay), which is quite nice

choice of breakfast menu catering for all needs including vegetarian , good spa pool and gym facilities

the bar closes a little early.

nice views from bedroom and breakfast room lobby area very modern and nice our room was ready for early check in which we d organised before and that was

just think there ought to be menus for room service in the rooms,no tv instructions in the room you couldn t get menu for tv channel

running our pub what a gem great rooms and we where only in a economy room pool jacuzzi sauna gym spot on unfortunately could not book treatments as they are booked well in advance and golf

if i d have realised there were gym facilities .. i d have been more prepared.

pools a bit small but kids loved it

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

had the pool, steam room and spa all to myself sunday evening

staff was so lovely and friendly and really helpful, the room was the perfect size and the spa and gym was brilliant, 100

buffet breakfast was fine

the information left in the room about the facilities, breakfast and wifi was very helpful

amazing staff, amazing spa and amazing cleanliness.

great hotel with gym

as would expect from a village hotel usual great breakfast and plenty of parking

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

my point problem was the casting to the tv you had to do it though the hotels wifi and the wifi kept cutting out which apparently happens

the wifi worked well

were clean, big window, sustainability conscience, nice breakfast and lounge, pleased they had a gym

the on-site bar and restaurant offered a decent selection of dishes and drinks at reasonable prices

room clean and bar area very impressive, lovely stay

the bar was nice too and very good service

the bar was also fantastic, offering a great selection of drinks

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

spent the evening in the bar area and was shocked how cheap the drinks were

never been in a room so quiet,but bar is was to expensive and 3/4 of the pool was closed with kids class

room, well working wifi

comfortable clean quiet late check out. car park

they charge to use the spa and gym so we didn t no mushrooms at breakfast

i love the fact there is a late check out for 12noon, just have you an extra bit of time to get ready / pack, especially when

our room was a little cold and the bar meals are a little over priced

great hotel nice bar and garden section

however, you can still use the gym and pool facilities etc

pool and spa facilities are great

very clean staff where lovely amazing selection for breakfast

the swimming pool was excellent very big and clean the kids loved it.

even had a little gift for our first anniversary) and spa were amazing and

nice and spacious room, great for family with kids

comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great gym

30 am by kids

they even upgraded our room as we were travelling with kids

travelled with friends and kids

it featured a master double bed for us and a comfortable foldable double for the kids

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

large room, very clean, great room service and friendly staff!!

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

gym and swimming pool were

kids loved the pool and staff were lovely

not just the kids

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room noticed a note on the mirror wishing us a happy stay and hoped

so having a nice bathroom and good wifi are bonuses, but they are not going to affect my ability to sleep and whether i can stand up

the restaurant had delicious food and the breakfast room service was lovely

the breakfast was delicious

we requested an early check in due to graduation which was given which was amazing

didn't use the bar or restaurant but it looked nice

arriving asking if there was an additional charge for parking; was made aware that there was no early check in but my request would be noted

wifi didn't work in my room

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was great and on time will definitely be visiting again bonus was very close to

it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

polite helpful staff on check-in, in bar and at breakfast

lovely room. friendly reception staff and the bar staff were really great!

price would have been right with breakfast included. rather expensive without.

the wifi wasn't working and the shower

great room service

room was great, gym well equipped, sumptuous breakfast and friendly staff

coffee has never tasted nice at breakfast

queue in breakfast time

i like the staff members who greeted me, gym and the breakfast.

good gym facilities and open 24 hours which is a bonus in a hotel definitely a very high standard of

which made my visit even better as it was mine and my wife's first time away properly without the kids, the staff were more then helpful with all of our

i liked being able to whatsapp my room service order

we ordered dinner and it came fast and the room service was efficient

the polish bar man is amazing and always remembers us when we return

there is free wifi in

comfy bed and room service

other bar and restaurant also lovely

bad location for the kids

friendly staff, nice size room and comfy bed. excellent food

bed was comfy, gym was modern.

browns bar and restaurant is excellent facility to have onsite and a fantastic location overall

wifi connection not great

to find not only was there a baby swimming class going on just as we got to the pool

the gym is a little small so if there are >3 folks, it's pretty tight

bought the kids some pens and colouring helped up to the car afterwards

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

to ask about air con as wasn't on, no instructions, had to ask about wifi which had to register again after 24 hours

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely place to visit

really liked the quirky bar and kids area in reception

hotel, lovely staff, beautiful food and such a super pool area

the room service was also delicious

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

no wifi

room service was poor

i had friends visit this one time and they were exposed to the sight of all my laundry

tiny bar area! didn’t matter as so many pubs nearby though.

convenient with extremely friendly staff and an excellent breakfast.

hotel was quiet despite being right in the centre of the city and the breakfast was great with cooked and continental options and great coffee

friendly staff good area. comfortable beds and bunks for kids nice touch.

breakfast was good value for money

lovely room. lovely breakfast. great location

room was very comfortable. breakfast was lovely. quiet location.

the sofa bed was narrow for 2 kids and a poor mattress.

stay welcomed my staff who were very accommodating and pleasant managed to get a early check in staff were great had a few drinks and choice and value was very surprising nice

to use it as i have a blue badge and need to be close to the entrance, plus could do with a kids

social hour was great, rooms were fantastic and add bonus was the free laundry

the breakfast was fabulous, everything from cereals, fruit, toasts and pastries, with a selection of

is available in the morning, a bar is open in the evenings, and there's also a nice little gym for guests

guest's happy hour guest's laundry facilities in room were good

upgraded to a water view room on arrival lovely and clean with doubly aspect balconies amazing breakfast all in all would recommend to anyone really great value for

good rooms, comfortable, friendly staff. free car park and wifi.

laundry machines only accepted the old 1 pound coins.

for kids

fantastic size room. good parking like the chilled water fountain on floor.

were treated really well, there was no restaurant due to covid regs, we had room service for evening meal and breakfast, the quality was amazing, well done future inn we will

there needs to be doors around the bar area as it got very cold with the main doors left open

the breakfast was absolutely lovely

and we had a complementary breakfast and late check out because we had got engaged the night before

whirlpool bath, bedroom, bar area and reception were exceptionally helpful

no room service

the wood pannelled bar was comfortable and as we were the only guests for the first night the lovely receptionist

lack of beverage facilities, room service

parking good

leaving the hotel to see our friends i asked in reception for soap to be left in the room by room service

warm welcome and quick room service.

would prefer the spa without lots of kids in it

breakfast and room were great. spa was really nice.

location, friendly staff, lovely breakfast, stunning views from our room

staff, great massages, balconies with the sea view, great rooms, room service food was good, no kids in the hotel which was

excellent staff, spa treatments and room breakfast lovely as was lunch

super menu and the bar is well stocked. staff are all very helpful.

the telephone didn't work so couldn't order room service as

no room service or availability of snacks after 8

located in the centre of caerleon, with plenty of parking

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

location was beautiful, food was nice but most kids options weren't available.

menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i wouldn t consider us a big eaters) (-)only upset was being charged an additional service charge when we did not have room service (+) wonderful room service, staff are always friendly (-)maybe a bit more variety on room service menu, but still beautiful! (-)the room didn't have a mini fridge for our cold stuff and that when we had room service 2 nights in the row no one came to collect the dishes and when the server brought our (-)charged us 11 for a bottle of water through room service (+) sticky toffee pudding on the room service menu was lovely (+)lovely staff, room service amazing. food could have been hotter but delicious (+)facilities in room - biscuits/tea and ironing facilities lovely staff - couldn t do enough room service is fantastic bed (+) very good breakfast and evening meal room service (-) tried to order room service and told harshly that it s not available

plenty of parking space

children’s menu available so very limited options for kids, very expensive for drinks, charged £5

lots of parking, good wifi, would stay again

we liked everything about this hotel , staff, room , bar all was top rate .

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

bar area, room was nice, clean and spacious

massage parlour), restaurants, mall, secure parking, to outdoor games for children and multiple golf courses its just amazing

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

had to wait an hour for the pool/jacuzzi to be ready, then it was cold, only downside

the car park is too far. walking up the hill was not funny especially after breakfast.

everything exceeded our expectations & the breakfast at the olive tree was so plentiful & varied that it was impossible to choose what to

lovely place to stay and the forum spa was amazing

great customer service at hotel and golf club - every staff member was exceptional at being professional, helpful but also friendly

big resort in the lovely welsh countryside. great view from the signature breakfast lounge

the pool was ok, they could do more for kids

great visually and activities for the kids were amazing

kids squealing in the pool at 9pm, needs to be a cut off time for children using the pool, not any

nice big breakfast & kids eat free, staff are always pleasant & helpful.

nice size pool and a mini gym

i was on business and it was a perfect location food in the bar area was excellent

and bar has a had a refurb, much more modern and very clean

we only had breakfast during our stay which was well laid out and delicious

well a bit noisy as we were next to the gym

the room / bed shower was very good. room service was quick. the food was top class.

breakfast was great with ample food

dont think the menu

near to the leisure facilities which was fantastic for the children and great atmosphere in the bar over the weekend of the

she was great with kids and made the experience after being so helpful

lovely little pool and spa

staff at the spa area on the other hand need some training from the staff in main hotel

excellent facilities, clean and comfortable room. delicious food and quick room service.

and helpful staff excellent restaurant very comfortable accommodation free car park free wifi in

good parking, rooms were very clean, great beds, good shower, very nice breakfast, and we got a wealth

more of a bar area although we appreciate it is more of an eatery.

to add to the discomfort, the wifi wasn't working

plenty of car parking space

late check out on request and an excellent breakfast

well equipped gym and pool table

reception staff need more training as was a kids party next day and no organisation skills and kids and parents didn't want to move

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent, the gym is a little

3rd room is rreally for kids only as it's very small height wise

nice bar & restaurant ambience

really enjoyed the room and the spa bath really made the evening more enjoyable and a super comfy bed, such a great stay, i would

really nice bar area

bed comfortable,shower awesome and bath huge,breakfast amazing

the bar staff did offer me a menu for takeaway

we had dinner in the bar in the evening and breakfast in morning, both were good

overall decor was fantastic and the indoor pool/sauna were a treat to use

ception, blok restaurant, bar area & spa

staff were fab, pool snd spa is a dream snd the room was beautiful

loved the relaxation pool and sauna area!

room service was very good - delicious food and served very quickly on a large tray with everything

staff, bedroom and breakfast. nice champagne bar which serves everything drink wise

stained food was poor quality spa felt like a kids leisure centre asked for an ice bucket as there was no fridge in room but it didn t

breakfast

friendly staff, excellent gym and swim facilities

bedroom was lovely with views overlooking the golf course which we requested and got the bed was extra big and comfy service we had overall was

very clean staff great good breakfast

the breakfast was out of this world as well

the bar was pleasant, and a lower area near the toilets revealed a pool table

good breakfast and decent 'pub grub' diner menu

spacious bar area to spend the evening

car park very accessible late check out arranged very promptly and no extra charge

which was perfect for our stay, 2 bedrooms and kitchen with a stocked fridge

complained every day about the sounds of possibly the extractor fan from the kitchens below running all day and night

delicious breakfast in the courtyard of penny farthing

breakfast was tasy, in a quiet bar across the street

i even managed to get a last minute drink at the bar and enjoyed the company of a few locals

bit of bar noise, but it was saturday night

great pub,awesome bar staff and hosts. comfortable room,close to work

slight quibble was non-availability of wi-fi in room, although wi-fi was available in public bar and lounge

monday the restaurant and bar closed from 6 p