leaving and no robes to use to and from the pool

place with nice views from our front facing room the food was really nice and so was the spa would recommend to anyone

great choice of food from menu, and bar drinks inexpensive, plus free parking

happy about location, ease of parking, restaurant and friendly staff

breakfast also very good

only stayed one night for nearby wedding at golf club which was about 3 min taxi ride away - busy winding road tho so wouldnt walk

wifi in the bedroom was slow - but ok in reception area

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was

breakfast was varied and very good

the bar prices!!

wifi was very slow but fair enough!

plenty cr parking

slow wifi

breakfast was not to the kids taste.

menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i wouldn t consider us a big eaters) (-)only upset was being charged an additional service charge when we did not have room service (+) wonderful room service, staff are always friendly (-)maybe a bit more variety on room service menu, but still beautiful! (-)the room didn't have a mini fridge for our cold stuff and that when we had room service 2 nights in the row no one came to collect the dishes and when the server brought our (-)charged us 11 for a bottle of water through room service (+) sticky toffee pudding on the room service menu was lovely (+)lovely staff, room service amazing. food could have been hotter but delicious (+)facilities in room - biscuits/tea and ironing facilities lovely staff - couldn t do enough room service is fantastic bed (+) very good breakfast and evening meal room service (-) tried to order room service and told harshly that it s not available

warm welcome and quick room service.

everything very good bar prices very good very comfortable room

parking - you are guided to park in a car park before the hotel and carry your bags to the hotel,

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

not enough bar staff

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

we liked everything about this hotel , staff, room , bar all was top rate .

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

the restaurant was full and couldn't seat me so asked for room service

good location, large comfortable room , excellent gym / pool

kids enjoyed our stay. lovely experience overall

parking eye systems always worry me because it takes so little to get it wrong and get hit by a

room service breakfast was excellent and delivered on time

great hotel with gym

frendly staff restaurant & food rooms&spa car park

breakfast was full english with cereal and pastries

spa and comfy bed

good food options loads of sport screens and great busy spa and gym

rooms and surroundings a little tired but cafe bar area great

accommodation separate bar and restaurant to the accommodation rooms have ever thing you need meals in the restaurant are

comfy location staff bar all excellent

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

parking was great and room was very spacious nice easy friendly check in clean

staff in restaurant and bar friendly and helpful (great menu) (+) food in the pub was fab, as was the bar drinks (+) staff in bar were friendly too (+)was comfy, the shower was great, the staff in the bar and bistro were welcoming and cheerful throughout the (+) i enjoyed the bar and had some of their fantastic food (+)separate building on arrival we were greeted by a staff member who was kind enough to go into the bar area and grab our room key (+)really lovely room and very cosy bar at the pub. (+) the evening meal we had in the pub was exceptional and the bar had a really good atmosphere (+) they have a variety of local beers and ciders on tap along with a full bar and wine options too

did not realise thursday was quiz night but room service good.

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

our kids slept on the sofa bed and were very happy with it

then i was woken at 05:00am by the laundry truck collecting crates outside my window

convenient free parking and free wifi

room service fee

in gym not working, not informed when booking my slot on check in

gym a little worn

d one meal in our

reception staff need more training as was a kids party next day and no organisation skills and kids and parents didn't want to move

would pay more if they had spa facilities

bar area was nice with pool table to socialise

gym needs more equipment, maybe more than one bench as someone was always using it every time i

kids handprints everywhere

were exceptionally amenable in terms of early check in, and general care and consideration

breakfast was good and had great options

everything especially the breakfast n my dog allow to stay. nice big room.

we stop at the hotel regularly to use the ev charger and now we will be staying overnight often too

well cooked breakfast, lots of choice in a lovely dining room with fantastic staff

had breakfast and evening meal and the food was superb, i am dairy intolerant and nothing was too much

very clean staff where lovely amazing selection for breakfast

the staff was very friendly and helpful room was great and the bar food was amazing

comfy, clean, good food, gym, and a full breakfast for £70. what's not to like? top marks.

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

we were offered access to the swimming pool and gym facilities as part of our stay, which was a great option, though unfortunately, we were too

breakfast was excellent and the swimming pool superb

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

kids loved the pool and staff were lovely

good location. plenty to do. good facilities. breakfast was lovely. highly recommend.

the pool was also perfect

also had room service which was very good overall a very enjoyable day and night at this hotel would

nice and spacious room, great for family with kids

nice and spacious room, great for family with kids

r free) and other people used the gym

breakfast would have cost us 45 pounds for me and two kids

facilities were brilliant , breakfast was plenty and lots of choice wouldn't hesitate to stay here again

excellent location with a very good gym facility

clean rooms - good location - decent gym - spacious rooms

late check out at no extra cost was wonderful and will have me returning to the hotel in the future

the wifi could be better

able to accommodate an early check in for us (four 60+ year old ladies) which was appreciated (+) messaged ahead to say we wanted early check in and this was ready when we arrived (+)excellent staff, great room,early check in, lovely breakfast (+)car parking space and early check in without additional charge. (-)early check in requested but not ready on arrival - arrived shortly after 2pm (-)to late check in time and you are charged 10 for early check in which is only an hour earlier than normal check (+)nice clean rooms. big comfortable bed. staff were lovely. easy check in and early check in. (-)so miserable and didn t inform us of breakfast times or check out we had to ask bout carparking early check in which i pre arranged he didn t even give me a receipt when i paid the bill not

room service was bang on time and plentiful just wish the room was slightly bigger with better

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

you have to come down to collect room service

stayed for new year and the staff were very helpful, we ordered room service a few times and it was always fast and efficient

very comfortable bed, decent wifi and very pleasant reception staff

the restaurant had delicious food and the breakfast room service was lovely

helpful staff, late check out, quiet room, great location, comfy bed and bathroom

lumpy pillows - bad mobile reception in the room and only non-secure wifi - windows could not be opened - on fri and sat thumping beats from adjoining clubs

the tv wouldnt connect to our disney plus tidy because of the wifi

room service

thought bar prices were a little

perfect location. comfortable and quiet room. excellent breakfast.

waited a long time for my room service meal 45 minutes

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

my kids being with us

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

well priced hotel as well as the bar and restaurant, lovely helpful staff, spacious room and perfect location

i like the staff members who greeted me, gym and the breakfast.

extremely clean and modern rooms and gym, great bar and lobby

location, pool, sauna, bar everything

no laundry service

in the bar were rude, and dismissive

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service on the 2nd day, the light fittings also had cobwebs but staff were polite and helpful

i liked being able to whatsapp my room service order

there is free wifi in

the bar was shut when we got back but room service was super quick

no room service not a great welcome

excellent, comfortable room with city view, as requested, and an early check in

early check in as room ready. staff on reception desk friendly, helpful & curteous

the gym and pool but that wasn't down to the hotel, it's the situation we are in at the moment with the

bought the kids some pens and colouring helped up to the car afterwards

work with kids so really not what i wanted) but we planned the day and were there at pool ready to go when we

good wifi

came for a night away without the kids

bar service good,breakfast was very good with a varied selection of food on

bottle opener in room would of been nice! room service menu lacking abit for casual bites.

cosy bar area

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also great and fantastic value for a

early check in is a massive bonus and the staff were lovely

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren't bothered by any noise

staff very friendly,kids loved the family room with the bunk beds

early check in is available. friendly and helpful staff. just 2 mins walk to the train station

delicious breakfast with plenty of choice and kids breakfast was free

also was afforded an early check in

restaurant staff were inefficient. there were kids running on my floor until after 1.00am.

a free upgrade on arrival, hotel gym was like most hotel gyms with a cardio space and some cable machines but it was in lot better

wifi

pool a little cool

gym and spa facilities, although the bubble pool could have been warmer

facilities, excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids eat free, would stay again

the ev charger outside

clean, comfortable and full of amenities including decent free wifi

maybe more disabled parking bays

the staff are amazing, the room was clean and quiet and the spa facilities were good

staff were fab, pool snd spa is a dream snd the room was beautiful

there was a handout on check in noting room service was available but no brochure or any details on what that included, or anything

not enough parking spaces and need more staff on reception

friendly and efficient staff from reception to bar and restaurant

t eating a meal in my hotel room on a saturday eve )

room service, was there fir 5 days sheet on bed didn't change room only tidy twice

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

extremely poor wifi signal meant that the advertised chromecast was pointless

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

kids running around in the morning when i was eating breakfast

we were only 1 aduld and 2 kids, so the room was tiny but clean.

nice bar area

was extremely friendly and really helpful, breakfast was tasty and breakfast lady was great, explaining where everything was and also offering

breakfast was lovely and plentiful.location close to the bay nice walk.

clean and easy. good location and also had an ev charger which was a big plus

the breakfast was fabulous, everything from cereals, fruit, toasts and pastries, with a selection of

central parking available ev charger

perfect with the kitchen... perfect center of the town

bar and restaurant area are comfortable and busy

from the lovely ladies who were at the bar and the chef who catered for us very late after delayed trains, to the owners who are equally

great parking also

lovely food, comfy beds free wifi throughout

the pub is quite noisy so i wouldn t recommend bringing kids and the smoking area outside was right by our bedroom, there was some conflict in the evening

late check out on request and an excellent breakfast

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

the bar was nice too and very good service

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

room clean and bar area very impressive, lovely stay

closer, value for money, staff were fantastic , breakfast and free wifi such a quirky hotel the bar area was

to the bay, many restaurants nearby, very clean room, friendly staff, hotel room service was also great

good wifi connectiin

very friendly staff, lovely room, comfy beds, efficient room service

dryer broken, but i'm grateful they had laundry on site

bonus was room service

and we had a complementary breakfast and late check out because we had got engaged the night before

staff was really helpful. room service fast and efficient. jacuzzi was great!

lack of parking no mood lighting bathroom no room service no fridge in room

cleanliness in rooms could be so much better, dust collecting on the skirting and kids toys found in bathroom under the sink, and bath could use milton tablets after use as black

huge room, 3 double beds which kids loved!

we used the spa twice & it was perfect, couldn't fault it

we ordered room service & it was very good

staff nice and helpful. spa and treatment great. food lovely. views out of room spectacular.

kids play room was an unexpected surprise

usual) location of hotel second to none

room was spotless, food great, spa enjoyable and the pool area clean and tidy

the bed was extremely comfy and the pool facilities were great

bedroom was lovely with views overlooking the golf course which we requested and got the bed was extra big and comfy service we had overall was

noise of kids on lobby

pool, sauna, spa services

breakfast was lovely and room service was on time

hotel the room was absoluletly beutiful and breakeast fantastic 16 for dinner in private dining room service and quality 10/10 really good value for the

well stocked bar with a choice of draft local ales, gins, cognacs and liqueurs

friendliness of the staff and the ambience of the bar and dining area

no bath robes or leaflets about room service

superb breakfast lovely produce

breakfast was fabulous-and the staff couldn’t do enough for you- 10/10 would recommend

spacious bar area to spend the evening

good breakfast and decent 'pub grub' diner menu

that i could think of except booking breakfast the night before seems a little odd but not a deal breaker at all

laundry was crisp and fresh

friendly staff; fast free wifi; good choice of facilities; comfy rooms.

location hotel room was spotless, daily room service helpful staff

couldn't connect to the wifi.

bar reasonably priced, staff friendly

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

i am a thirty seven year old woman with three kids and was visiting a friend nearby

access with small kids and rooms were small

the staff were friendly and helpful. the bar area was lovely and breakfast was great

there's a lovely little bar downstairs for a drink in the evening

very comfortable bed. good tv in the room. fast wifi

rooms were gorgeous, staff were amazing, gym was well equipped and the bar well stocked

the whole trip was fantastic the room, breakfast fitness centre

swimming pool crammed full of kids

st gym work outs etc) we ate in the cafe next to the gym which was nice but same for both days we ate

hotel is amazing, the jacuzzi, the swimming pool, the breakfast and decorations absolutely amazing

had to wait an hour for the pool/jacuzzi to be ready, then it was cold, only downside

the pool and spa and gym were incredible unexpected bonuses

was outstanding,amazing building,spa and gym top class,everything was better than i

i was also very kindly upgraded free of charge to a fantastic room with stunning views over the golf course, which was a lovely surprise

brilliant location early check in

i requested a late check out which they very kindly allowed

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

room was comfortable furniture a bit dated but that didn't matter lovely bar and restaurant food amazing

bar is competitvely priced and staff very attentive and helpful

especially ellie in the bar and restraunt

staff were very friendly, the bar and restaurant were comfortable and really good

room service menu not that special & a bit expensive for what was offered and what it tasted like

nice big breakfast & kids eat free, staff are always pleasant & helpful.

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

kids eat free

travelled with my kids