experience - lovely hotel with pleasant outdoor area and safe parking

friendliness of the staff and the ambience of the bar and dining area

very little. i think i preferred the old long bar layout.

commodities where excellent, the restaurant served fresh delicious food and the bar has an extensive selection of alcohols at very good prices, would definitely be coming back

the telephone didn't work so couldn't order room service as

beautiful room and the breakfast room service was lovely.

it was lovely for the kids back then and the same even now

closed, i wanted the treasure map details for my daughter - my suggestion would have been that kids receive this information on arrival

excellent staff. very helpful in all areas. the gym was very good.

wifi was aweful phoning room service around 9pm, didn't get answered, had to phone a few times,

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

advice park at the golf lodge for free amd get the free shuttle bus back to the

i used the gym facility which exceeded expectations but unfortunately i did not have time to use the pool or

fact that we were upgraded to room 111 in the manor house, the pool and spa was very clean and enjoyable

enjoyed access to the facilities on offer such as the pool spa and the shuttles to the rafters restaurant

good device pool a bonus lovely warm water!

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

check in and out, clean, comfortable room, staff were fantastic and very helpful, lovely bar area for food and

the guys who ran the bar were friendly and the reception staff were so accommodating

very clean, excellent breakfast and helpful staff to with early check in and late check out.

gym did not open until 7am, which is too late, if you have to have breakfast and leave by 8am

we couldn t find the gym or swimming pool also the tv was trouble so we couldn t find youtube but overall it is good

fantastic facility with great bar selection and beautiful food

bar food was great

christine at breakfast this morning couldn t do enough for us, very friendly, a credit to the staff team

nice swimming pool. breakfast was good with a good selection

not good wifi

near to the leisure facilities which was fantastic for the children and great atmosphere in the bar over the weekend of the

we asked for room service, toiletries were not replaced, towels were not replaced

to many kids aloud in the pool at one time

friendly and efficient staff from reception to bar and restaurant

good wifi and central location

the options for room service and travel essentials on request is exceptional

wifi didn t work on our floor and bar/restaurant closed at 9.30

gym was well equipped

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

room clean and bar area very impressive, lovely stay

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

spent the evening in the bar area and was shocked how cheap the drinks were

the staff who met us upon arrival through to the spa and restaurant this hotel exceeded all expectations

the new gym equipment was big surprise and looks very professional

pool and jacuzzi also really nice and lots of room

spacious and comfortable room

the bar area is welcoming and customer friendly

breakfast was great

loved the large room, large comfortable bed, the welcoming bar with real ale and most importantly the staff were great

spa bath needs updating looking tired and several jets not working

breakfast was fab. room was lovely and very clean. friendly staff.

really nice bar area

vicky kept us calm & helped by getting us early check in too

they also manned the bar and were very chatty, helpful

the staff were amazing and went above and beyond, especially with our kids

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

good choice of breakfast, good quality food.

so we had to go out and find something which wasn’t ideal with two small kids

breakfast staff weren t as great as

bar staff joao still can t pronounce it ,also lloyd bar manager, mia, joanna ,katy reception

loads of free parking. just off the m4. nice clean modern rooms. friendly staff.

everything was amazing and the staff were amazing and very helpful. breakfast was nice.

bar and restaurant area are comfortable and busy

more of a bar area although we appreciate it is more of an eatery.

from the lovely ladies who were at the bar and the chef who catered for us very late after delayed trains, to the owners who are equally

so i am not sure how parking would be if you were to stay on a saturday for example, as the restaurant is very popular

parking

we had a lovely room and had the option for room service, comfortable and we slept very well too

very clean, modern and comfortable. staff were great and ample parking.

the kids loved him

the kids loved him

good parking, good location, 20 minutes drive into cardiff for work in the morning

rooms and surroundings a little tired but cafe bar area great

there is a bar and

they have a separate bar and restaurant to the accommodation

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

a restaurant and bar on site

good selection of food in restaurant and breakfast of

parking - disabled more than 4 spaces are needed - and more parking is needed

the availability of parking was great, as were the location and views

nice views from bedroom and breakfast room lobby area very modern and nice our room was ready for early check in which we d organised before and that was

breakfast was wonderful super friendly

breakfast excellent with plenty of choice, service at the bar was a little irregular

excellent food and service. very good wifi.

late check out

having to pay for parking.

though the bar is small, it's got a good selection of draft beer and bottled drinks

room was superb, with parking outside the accommodation, we didn t have dinner, but the breakfast was also superb,

great gym and pool

the gym and pool are fantastic

parking was a bit of a nuisance, poor signage, had to move my car once checked in, which was

helpful friendly staff. beautiful surroundings. comfortable warm room. good wifi. good parking.

restaurant was closed

fantastic location and safe parking

also had a bath, yes i like my baths, & this one had a beautiful view of the gardens, plenty of parking space, nice helpful staff, comfortable beds, wonderful stay

e to covid) but room service was available

man on reception was great and super friendly there is also a small bar to go for drinks in the evening if you weren't eating

location for exploring cardiff, plenty of car parking space

wifi did not work in. room i was in room 28

i had a lovely vegetarian breakfast and the staff were extra helpful

wifi connection love a coffee, always need to ask for more.

limited room service and dining menu, wi-fi rarely worked in my room.

i know due to covid there was no room service but it would have been nice to have had a proper glass and not a plastic one

staff who checked us in was nice and friendly and both the female staff

i ordered room service

), + parking, wifi,

ich was not made readily visible, despite it being listed on the website), and i

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

it there great place location the staff the food the bar is great our favourite place to

great atmosphere in the bar at night

location was perfect . staff were friendly . bar was nice, had the golf on

great bar and location decent

very rude, we were told twice on the phone we could check in early as we were attending a wedding and driving a long way

didn't make use of room service as we had dinner reservations prior to arrival, but the menu items looked delightful

late check out at no extra cost was wonderful and will have me returning to the hotel in the future

nice and clean, good spa facilities in the hotel. rooms were spacious and staff were friendly.

never been in a room so quiet,but bar is was to expensive and 3/4 of the pool was closed with kids class

location close to all the shops hotel was prefect nice big clean rooms the breakfast was fantastic good quality food lots to choose from and the spa was excellent

travelled with friends and kids

bar staff need to liaise with front desk about closing times

coffee machine in bar area could be better

wifi signal is excellent and the speed is very good

the bar staff were brilliant and the breakfast is to die for

pool, size of the room was amazing

30 am by kids

room service very reasonably priced

we didn't book breakfast or use room service but was great to have these options available

lovely spa too

helpful staff who really helped us with early check in and a room upgrade as we were members

i made use of the gym too

kids enjoyed the pool and staff were helpful.

location and gym/pool facilities

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely place to visit

thing could improve is the room service

meal in cardiff for 1 night only

was very helpful and fully explained issues with the car parking and even offered a complimentary late check out

the breakfast was wonderful

room service took a while

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

gym big small

spa facilities were good, buffet style breakfast was excellent

breakfast very good plenty of choice, items replenished quickly so not long to wait if things had

staff were amazing & granted us the early check in as requested

kids running around in the morning when i was eating breakfast

good choice for breakfast and plenty of it , still topping serving trays up at 10

we were only 1 aduld and 2 kids, so the room was tiny but clean.

my kids loved it too

the lounge bar area was quiet yet none of the staff came to clear them

the spaciousness. fully equipped kitchen. very good breakfast. the view from our room.

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with snacks if you want company

are great and very convenient for anyone on a long term travel, as it’s difficult to find laundry access etc, which this hotel offers

full kitchen, really well equipped, clean, great facilities, breakfast and coffee included

rooms were huge and the gym was very good

i have only 1 thing, i really wanted chips but only pizza on room service but it was good pizza

staff were amazing especially bar staff

good wifi connectiin

for kids

fantastic size room. good parking like the chilled water fountain on floor.

not overly enamoured with the burger on room service and the 5 service charge a bit steep

bar service good,breakfast was very good with a varied selection of food on

the gym very small and no windows and no pool

comfy bed and room service

early check in, friendly staff & so close to the shopping centre (and many other attractions).

found the bar end restaurant too loud, no soft furnishings to soften the sound, and i'm not sure why menus

breakfast very good value, friendliness of all the staff, a special mention for kirsty.

there is a large covered bar area and a fire-pit for when the weather might be less clement than we experienced

however everyone kept apologising & gave us a free breakfast

the mushrooms on toast for breakfast were sublime

gym was great and so was the daily sweet treats in the foyer

do better cocktails at bar and jacuzzi wasn't working as iam regular gym user the gym facilities and exuipement was

everything except the charge for wifi

comfy bed with a good room service menu if required

the gym is a little small so if there are >3 folks, it's pretty tight

free tea and coffee in the bar area

were rock hard luckily i took my own in the centre of town so if you got kids and are coming back from a concert can be a bit scary at

high speed wifi

the floor underneath the beds was filthy

the wifi was great as well

e vegan option by total mistake

kids toys on staircase and playing on the stairs

arriving asking if there was an additional charge for parking; was made aware that there was no early check in but my request would be noted

great location, good wifi, good breakfast, clean and tidy rooms

turned out it was (obviously knowingly) next to a long-stay family with kids, with other long-stay families in the corridor so kids running up and down

hotel charges guest to use the spa facilities to use for 90 minutes, which i find unreasonable

in the bar were rude, and dismissive

queue in breakfast time

very comfortable hotel, good location for exploring cardiff. great bar and restaurant.

the breakfast was suburb and the evening meal was delicious

restaurant staff were inefficient. there were kids running on my floor until after 1.00am.

i had friends visit this one time and they were exposed to the sight of all my laundry

no wifi

the rain!!! a more secure wifi connection would be preferable

i use the gym facilities which had everything i need for a weights workout

breakfast was amazing... location is good as well... very accessible,shops nearby...

room service

everything. location, parking, cleanliness, breakfast, staff.

breakfast and bar area looked really smart, but we didn t use it

great room service

lovely clean room, nice breakfast and great location

a big win after we had discovered our room was probably only fit for 2 kids or a dad and child, i did mention this to the desk staff on the way out for our evening gig -

breakfast could have been hotter

the bar was open 24-7, and the lady on reception was lovely and friendly, and nothing was too much for

the kids loved having bunk beds for the night

hotel offers everything you need for your stay including pool and gym

it was quiet and wifi was a good speed

it was all great breakfast and the staff were lovely

liked the pool and wellness

good food options loads of sport screens and great busy spa and gym

were quiet, great black out blinds, bathroom kept really clean, staff friendly, very happy with kids eat free offer & pool facilities were kept in clean

if i d have realised there were gym facilities .. i d have been more prepared.

spa facilities were also

on sunday the kids were disappointed because there were no pancake bags for the pancake machine

was so lovely and friendly and really helpful, the room was the perfect size and the spa and gym was brilliant, 100

and we had a complementary breakfast and late check out because we had got engaged the night before

had to get room service to bring a heater up

of liked to try the restaurant food via room service but it was pricey

cleanliness in rooms could be so much better, dust collecting on the skirting and kids toys found in bathroom under the sink, and bath could use milton tablets after use as black

staff were extremely friendly and welcoming, our room was gorgeous and the spa bath amazing

just needed a nice chap from kitchen to come and flick a switch outside

early check in arranged by the most pleasant lady you could ever wish to deal with

spacious and well appointed bar and restaurant - friendly staff

the boss gave us late to check in and late check out

bed, plenty of room and had a laundry

loved the spa facilities and the gym- there was fresh lemon water and different teas which was a nice touch

great choice for breakfast from cold buffet, fruit and cereal bar and a fresh, hot welsh breakfast

courtesy professional service excellent accommodation food service staff and room service excellent ud83dudc4d room was beautifully clean and so large more like a suite for the

have some outside seating to enjoy bar drinks

the kids had great fun in the pool

was cold and took a while to heat up tap water didn't taste great i didnt know there was room service and would have preferred this to sitting in the restaurant

on site gym is in name only really

clean, welcoming helpful staff, spacious room, excellent wifi. very good communal area

wifi not secure

wifi worked excellent

freshly squeezed orange juice had dinner in the restaurant one evening and in the bar on second evening in both cases food was superb and service was

breakfast was amazing, staff were very friendly and the rooms were spotless

originally we hadn't paid for breakfast but after checking in we found we could have room service for 7 pp

9); excellent breakfast including fried bread

breakfast was great plenty available freshly cooked .