staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

well supplied continental breakfast with gluten free options (on request)

the courtesy of management due to a late check out i didn't fully comply

they didnt have eggs available for breakfast

the hotel was packed with people. i always found a table at breakfast but just.

breakfast was excellent

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

helpful staff, clean and good wifi

good wifi and ok breakfast

staff is very supportive, and the rooms were super clean and every day we had room service

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

it was nice to have a gym in the building even tough it is very small

one of the plates in the snack bar was quite low quality for such a place.

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

no complains. perhaps the gym could be somewhat better equipped.

adjoining rooms for the kids as well

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

it was cozy and very comfortable and it was nice there was a kitchen.

the best, the swimming pool, the gym and the rooms with two beds completely separated

staff were good, gym and wifi are good. it has a good workspace for working remotely.

better equipped kitchen. a kettle and pans would have been great

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

amazing pool

r end of corridor), very isolated - car essential

wifi was stable.

ol was still closed), great staff, huge free parking lot

wifi not working

wifi

free fast wifi

has parking inside the building

spacious. nice bathroom. parking available. good value for a night stay while traveling.

free parking under the hotel with easy access to the motorway network around madrid

free parking, breakfast, location

extreme good parking facilities

no room service and no options to have dinner inside

there was no bar, restaurant or room service facilities

great breakfast and evening meals

only croasan or tost but tost you must to pay because is not include in breakfast

having the restaurant and bar downstairs was so convenient and dinner was fantastic

concept of double stage lodgement with 3 rooms and small kitchen was interesting

small breakfast selection

it even had a small kitchen which of course we didn't need but lovely to have that option

good quiet rooms, nice breakfast spread and very helpful staff

fantastic breakfast

very clean, great breakfast

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

the breakfast in the bar was even better than in the restaurant

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

rooms were very spacious and compfortable, the gardens and pool were lovely too and the staff very friendly

lovely swimming pool, tasty breakfast and very nice and helpful staff.

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

the pool is small, but calm

the breakfast was good with many options of pastries, milk and cheese

great price as continental breakfast included

good variety breakfast

coffee not good at breakfast

breakfast was very good and with large variety

late check out mas tarde

very safe and attended wifi: free close to nice tapas bars

the rooftop pool is lovely with a good selection of drinks available

else, specially the location and the breakfast

and coffee facilities in the room would have been perfect, as would have info when the wifi password expired, but we rang reception and they gave us the new password right

i aske if room service was available , and was told no

there was a gym

restaurant and bar on the ground level which served very good food presented beautifully

gym is very small and some of the equipment didn't work

access to gym center

the weather wasn't great so to be able to have dinner and breakfast there was so

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

plus offered room service

my kids couldn t come to breakfast that morning since they were taking the train and i was not

the room service is verygood

air conditioning system was not easy to control. my kids felt cold during stay.

was excellent and helpful the location was close to everything having an indoor swimming pool and gym was very nice

the breakfast is

comfortable room and beds, nice bathroom, good facilities (but we didn't use the pool nor the gym)

the breakfast bar was superb

autoroute to get in and out the city taxis always available parking safe staff extremely helpful pool clean but fairly small we were very happy

24 hours gym

the air con on in the gym

we re sorry, when the room service gets to your room they ll set the beds ) and we ended up waiting for 40 minutes to

great room service and comfortable beds

amazing breakfast every day, the bar, lobby and pool always have a good atmosphere

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel not including the cost

rather disappointed with room service

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

basic kitchen

hotel has suites, which means a spacious room with a small kitchenette

wifi speed is excellent

kids loved the pool

the gym was small but well equipped with clean, modern equipment

i didn't eat breakfast as i dont eat it.the place has good vibes

to find somewhere to sit near the pool was sometimes difficult, but we always figured it out in the end

the food at the hotel bar is only average.

didn t have the toilet brush and maybe some small gym or swimming pool would be

small clean gym with basics but no weights

it doesn t a gym, pool nor a bar.

bar and restaurant only seems to be available from 1pm to 4pm which is strange given most people in

not many choices for breakfast, would love to have fresh veggies and fruits.

everything apart from the wifi, toilet and sound insulation.

rude staff. no room service. no coffee or food after 10 am.

st 3g) - this

i didn t like that they didn t have a laundry service. they also didn t have room service

stunning bar and reception

the working areas are perfectly well designed for remote work and the wifi is pretty good

facilities are very thought through and allow anything from a good gym workout, a swim or lounge with a view of the palace, or working alone or in teams in the

we arrived earlier than check-in, and they kindly stored our luggage and let us relax by the pool while we waited for our room

gym was ideal for a workout and has everything you need

in our stay was great - the room was spacious, quiet and super clean, common areas such as the pool, breakfast area and roof bar were nice and the staff was super helpful and friendly

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

the hotel staff

view, ease of check in, early check in permitted, breakfast, staff friendliness

i used the room service ordering online using a qr code

the room service can be a bit slow at night but they are very polite

room service was fast

the gourmet restaurant did not have room service or take out

arrived around 11:30 pm)

small fitness center. not a lot of choices for room service menu.

was lovely - lots of variety room and bathroom very spacious pool and gym area

negative experiences, the only part i would improve is they use too much paper packaging for the room service

was fabulous, hotel was elegant and welcoming, bathroom and room service

e food was good, so it was worth it, especially with tired and hungry kids), but it came all packed in paper boxes and single use plastic cutlery

the rooftop bar offered amazing views and great cocktails

everything.. the staff accommodations and roof bar and breakfast all excellent!

was very modern and clean and had a lovely seating area and bar in the main reception

very small rooms, laundry and iron services

out the please do not bother sign, they rang me to ask if i was sure about not wanting to let the room service in

were very friendly and professional on arrival and throughout my stay, the bar staff was especially good and there was a happy hour with some free snacks

ed to wait few hours for the iron)

the highlight has to be the rooftop gingko bar which closes at 2:30am and is so vibey and a beautiful panoramic view of madrid

i was with kids who were hungry and tired

charging 6 euros for ice and english was a little hard when calling room service

i was with kids who were hungry and tired

best hotel,staff,brakfast,gym,spa late checkout :)

nice gym

expected that they have gym but unfortunately it wont be ready til january

bathroom, good shower with incredible water pressure, comfy beds, excellent wifi, well-equipped gym, and the best thing: a system to listen to music in your bedroom

received a free welcome plate of fruit from room service soon after entering hotel room

the gym

it's good for family with kids

wifi is incredibly slow

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

the kids were disappointed because the pool is much smaller than how it looks in the

the breakfast had a wide variety of options and was served in a beautifully designed space

the wifi was unreliable. the street was noisy at some point at night.

very weak wifi in rooms.

the breakfast was always delicious

bar advertised however only open 7

the staff is very kind, just some glitches in the room service

was expecting sunbeds but its more of a lounge area set up for the bar than sunbathing

room service

excellent service and quality room service, cleaning staff

location was excellent, rooms were lovely and very clean and the rooftop bar was amazing!

the wifi maintained a good connection, even during times i required video conferences

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

room was clean and tidy every day, and the wifi was fast

had a 2 bedroom apartment including a washing machine for laundry

room service was not good

no room service

the buffet breakfast offered at check-in was great value, offering quite a few options

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

central location. staff super nice! delicious breakfast!

pool available

the pool is fantastic and the entire facility has so many extra rooms

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool was very pleasant and it was a great experience to explore the communal areas

the pool facilities coud have been cleaner / better.

the gym facility was good, gym equipment were updated

gym facilities were terrible

nice lobby, gym was basic but decent

great location and small gym

there is a gym from the neighboring hotel which is a room with 2 machines

limited hours for children in the pool/spa area - only 10am - noon.

breakfast , alex on the front desk very helpful ,the staff on the bar need to work very hard with room service

i would come back late to room to find there is no water, and room service is till 11pm)

pool because water was cold

2- room service menu is a bit limited

hot tub spa was very nice after a long day of walking

the staff in the bar were also really friendly and helpful

with room service is not good for my taste and too expensive

the food can be improved, especially at the bar and restaurant

you have to order room service or go to restaurant during its open hours and pay for tea or coffee

there is laundry and food shopping within walking distance

properly and the ventilation was not good, room was hot not easy to sleep at night, also the wifi was constantly failing

the wifi could have been better

great wifi and room service was very good as well

the breakfast and everything about the hotel

excellent customer service. fab room service

had to prebook gym and rooftop didn t open until 6pm

the air conditioner in the room made noise. room service was not answered by phone.

customer service for room service

exceptional staff and impressed that there is a small gym room

was great size, staff very friendly and early check in with was a bonus, clean sheets and towel every morning, excellent value for money

the room service was great and very quick

room service option and wouldn't let the deliveroo come up,had to ask three people three times for

bathroom's design looks great but not very convenient especially for young kids

perfect hotel for kids

rooms disappointing. smelly bathroom. need to be renovated. very small fitness room.

roof top terrace and spa amazing! beautiful views

the staff were extremely helpful and the location was perfect. the breakfast was good.

amazing location. very good breakfast, comfortable and super clean room. helpful staff!

com photos made it appear that the hotel had spa/jacuzzi facilities

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they are still young - i am sure though that if we had mentioned something, they would

warmer pool

there should be wider choice of dishes in room service menu

also, rooftops terrace was such a valuable bonus with great pool and magnificent views of madrid

there were kids running and yelling in the hallway and on the stairs for hours

the breakfast buffet wasn't really good

perfect location. helpful staff good breakfast spacious balcony

the hotel was a few minutes away from the centre. clean room and decent breakfast.

the kids were running throughout the whole floor at night

breakfast was excellent with a great choice.

no laundry

the breakfast was fabulous

the rooms were good enough for 2 people and the wifi worked great

noise from neighbours, wifi on off in our room

location was perfect, the hotel was clean, good breakfast, facilities were great and the staff really are exceptional

the room was comfortable and cozy. room service every day. good breakfast.

location was great. the staff were friendly, especially vanessa. the breakfast is very good.

staff was very helpful starting from early check in, to luggage storage, extra access keys, pleasant and approachable

the breakfast was healthy and very good as well

location, room and bathroom lovely, great wifi

location' service, room and breakfast - all over perfect

the wifi wasn t as fast sometimes

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

i don't eat breakfast but their quality and variety is really perfect

location was fab and every morning a delicious breakfast to start your day just a couple of buildings up the road

breakfast is consisting of orange juice,coffee,youghurt and croissant which is plenty but if you

proper breakfast is not served.

nice breakfast at the dehesa santa maria restaurant next to the hotel

room and bathroom, their service the next day holding our luggage and the wonderful spanish breakfast included, served a short walk down the road

/asked for early check in as we had a very early flight arrived at 12 o clock did not get room until1-50 empty

swiming pool amazing to have a break from the insane heat, watch out

room service was very efficient

excellent rooftop pool and bar. centrally located with onsite parking.

the room was ready for us on arrival for early check in which was greatly appreciated given our early morning flight

the swimming pool was not available.

nice breakfast always worth it

breakfast was good with a fair choice of food

swimming pool. free water, tea and coffee in the room

wifi decent too