no tv in the room. not so much dishes in the kitchen.

this time i used the laundry facilities, which are very convenient

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming pool, and other games

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

gym and pool facilities are good

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

bar in the evening doesn't open till 19

there is a parking, good access to the supermarkets and malls

r end of corridor), very isolated - car essential

wifi was ok. quiet mostly

easy and cheap to get in center of town with bus and metro without driving and looking for pricey parking

staff is very supportive, and the rooms were super clean and every day we had room service

mini bar with fruit juices, water and can drinks, replenished every day

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

hotel rarely opens its restaurant for dinner, and eating in the bar is basic, but not fine dining

good quiet rooms, nice breakfast spread and very helpful staff

the breakfast in the bar was even better than in the restaurant

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

a mini bar in the room is advertised but there was nothing in it

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

from the room you get a glimpse of the golf course

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

free fast wifi

free garage and outdoor parking

has parking inside the building

secure garage parking in basement, was great for my moto, tight for cars

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

location very good, near moncloa metro station. room fine and fitness as well

loved the pool only pity they closed it for a season so could not enjoy it that much

the bed was a very comfortable california king, it had all the amenities we could want, and the breakfast was ample, varied, and of excellent quality

i've stayed here once before, during the summer, and they have a nice lounging area and small pool on the roof

drinks served by pleasant bar staff

location, friendly staff & fine breakfast

the weather wasn't great so to be able to have dinner and breakfast there was so

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

property was clean and the staff were great. bar man was lovely.

friendly professional staff, clean room, fast room service, fast and easy booking

years) were anot alowed to use the gym even with the parents next to them.

we were working from home and it was impossible to use hotels wifi

pool and gym closed

the bar closed too early ud83eudd23

there was a gym

the location, breakfast, room service and all the hotel facilities were great.

staff were very friendly helpful, rooms were clean, breakfast was a good spread and quality.

to personalized service and a lounge on the mezzanine level with good coffee, snacks and an open bar available all afternoon/evening, a longer period for breakfast (included in the room price) (-)ice machine or room to put your drinks in the mini bar - only a small problem and frequent in (+)the staff were very helpful in particular at the bar and on reception. (+) lovely bar area too and great service (+) liked having access to bar and tapas as well as breakfast for a small extra fee

front staff was wonderful. breakfast was great. facilities are well kept.

couldn t enjoy the spa voucher

excellent price value for the location. modern property. excellent wifi.

we used the kitchen in our suite for breakfast and there was a supermarket within 5 minutes walk

the room was spotless with excellent and unobtrusive room service every day

rather disappointed with room service

good choice for breakfast and a gym

kindness of most of the staff, the facilities and the speed of the wifi

kids loved the pool

exceptional gym

the pool was nice but a bit crowded and the laundry was a great feature

solid gym, cool rooftop pool, and bar

used the laundry as well, they helped me with it and made it super easy

the hotel facilities are pretty cool and a good option if you wanna hang out by the pool or just have a drink at the bar in the evening

the food was delicious, and the swimming pool along with the rooftop bar offered stunning views of the royal palace

view of the palace, 24/7 reception, really good breakfast, laundry machines

did some laundry one time and that worked pretty well too

there is also no shop just a bar which differ from the photos

rude staff. no room service. no coffee or food after 10 am.

the staff were wonderful- kind and helpful with our early check in request

wifi required to sign-in via a web interface

wifi reception was not good kept dropping out accessibility via taxi was poor due to single lane

breakfast and laundry

* the room service menu was not very clear- i thought that i should ask the hotel to order for me & i

bar was open

toiletries were finished, we had to ask for them because they didn t replace them during the room service

room service was a bit careless as we did not have any

we enjoyed our room service immensely and breakfast the next day was the best, so much choice

en the elderly) even when they had the service elevator running good and bad, got some

the staff was so friendly, good amenities with pool and sauna

could do with maybe a central location like a sports bar or something.

the spa and sauna was free and booked easily from the application, they were incredible

staff friendly, great location, great rooftop bar and breakfast.

everything.. the staff accommodations and roof bar and breakfast all excellent!

a, sauna, pool all year) except gym.

breakfast was the best including champagne, fresh squeezed fruit and vegetable juice, salmon,

location was excellent, the rooms well appointed, and the breakfast buffet was great

charging 6 euros for ice and english was a little hard when calling room service

rooftop bar is amazing and the localization is very good

bed is not only big, it's enormous :-) sofa bed for kids is also great

the price of the room service was a bit overpriced

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a lot of things and the breakfeast too

the wifi worked well and the rooms were kept very nicely

ordered room service but never showed up and no explanation

rooms were very nice, bathroom was clean and the wifi worked just fine.

wifi is incredibly slow

pool

reception staff very helpful and allowed for early check in

good wifi signal

good hotel in walking distance to all major sites in the city, excellent breakfast, strong wifi connection in whole

wifi access wasn't protected by a password - convenient but not secure

were very friendly and professional on arrival and throughout my stay, the bar staff was especially good and there was a happy hour with some free snacks

employees friendly and efficient. very clean. the salchichon at breakfast was delicious!

breakfast was very basic with very limited options. no gym or pool.

the staff was excellent and the breakfast was one of the best we experienced during our 60 days in spain

nice, friendly and helpful staff - absolutely clean - fantastic breakfast - metro station cuatro camino just a few steps away - carrefour supermarket quite

while we were in the room so i have to say soundproofing is good, no complaints about the wifi (on the contrary, it was actually fast), and i have to emphasize, again, that it was very (-)the wifi was a bit slow. other than that, it was perfect ! (+) the high speed wifi was amusing (-)wifi was weak. (+)it has a nice enviroment. the rooms were clean and welcoming. the wifi was very fast. (+) wifi is good and free (-)wifi is really poor (-)wifi gets weak at daytime. (+)everything good .wifi poor. (+)room was spacious & comfortable, plenty of accessories in the bathroom & the wifi was excellent

the breakfast was very nice, coffee was really good

the breakfast was always delicious

could not get ice after 6pm and the bar was closed the whole time i was there

only had some difficulty with the wifi strength

delicious serrane ham on breakfast, superb coffee, variety of fruits nice and clean

the pool is small, but with a stunning view

lack of written info about the room

we loved the rooftop plunge pool and bar with great views over the city

the reception staff, awesome breakfast on 14th floor and outstanding rooftop swimming pool with magnificent city centre views

air conditioning is perfect comfortable extra large double bed perfect lighting in the room fast room service perfect and helpful

- wifi was strong and reliable

the hotel has its own restaurant with delicious food and excellent service including room service

two) it was disturbing to see on sunday evening a single worker taking care of the bar of the hotel

gym that i could use from the hotel is across the street and i really liked it

also the room service menu might be better if they have rice or soup dish for asians who can't eat too much

had a 2 bedroom apartment including a washing machine for laundry

no room service

breakfast was outstanding

the location is good breakfast is good room service is good.

no room service ie tea coffee facilities

the buffet breakfast offered at check-in was great value, offering quite a few options

nice lobby, gym was basic but decent

great location and small gym

i was unable to access the gym, which was disappointing

the gym facility was good, gym equipment were updated

gym facilities were terrible

wifi could be a bit sporadic and i managed to get it on my phone at times but not my ipad

the the gym needed to be kept a little better one bike didn t work the elyptical was crickey

2- room service menu is a bit limited

i would come back late to room to find there is no water, and room service is till 11pm)

sofa bed was a little too small for our two kids aged 9&11

people, room service, accomodations, and support were very good

with room service is not good for my taste and too expensive

you have to order room service or go to restaurant during its open hours and pay for tea or coffee

location. breakfast. bar and restaurant in premises.

rooftop bar was not open

very good location. rooms were very nice and clean, breakfast was really nice too.

the breakfast wea very good and the location was amazing

superb location. le room service was fantastic. breakfast was great. awesome awesome awesome :)

room service not well organized

the room telephone didn t work we couldn t order any room service or contact receptionist.

customer service for room service

the air conditioner in the room made noise. room service was not answered by phone.

the gym

room service were excellent and the whole place is very clean:)

great rooftop with a bar, an atmospheric bar in the hotel, and an excellent breakfast

best location and i arrive early morning and they gave me room clean and best room service

room service food was not very good at all

use it fully and on the day of my departure, the reception made an extra effort to let me have a late check out

the fitness center was a little small and stuffy

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be private

breakfast is great with lots of options

we also looked for a hotel that provided an outdoor pool

one night i had to beg for someone to prepare the sofa bed for the kids

courtyard and rooftop pool are extra highlights

com ; calling from room to reception and room service needs to be improved

there were kids running and yelling in the hallway and on the stairs for hours

breakfast was so good. location perfect. staff very friendly

breakfast was good with enough variety

the breakfast buffet wasn't really good

the hotel was a few minutes away from the centre. clean room and decent breakfast.

'garret'room with fine breakfast lent to the location near the palace with the metro in between

this hotel if you are traveling with celiac people, they have many gluten-free products for breakfast and various choices for dinner as well

didn t operate properly and wifi kept dropping out

i loved the welcoming, friendly breakfast room

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i told her i was hungry and tired and arranged for the transport to the location

serving champaign for breakfast - what not to like

room service also has a limited value

r free); clean rooms; polite

the rooftop pool area was under renovations, but the rooftop bar was open and the views were incredible

no laundry

they can be more better in room service

very good breakfast

the location was great and the room was a decent size, the breakfast was nice.

the breakfast was healthy and very good as well

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

breakfast you can purchase is well worth it

breakfast not to a standard , i could go to the supermarket across and get the same thing cheaper

breakfast was not in the hotel itself

nice breakfast at the dehesa santa maria restaurant next to the hotel

breakfast is poor .

the pool was a nice treat to

nothing....perhaps if the pool were open.in may!!!!!

not open late enough and no room service

maybe slightly earlier pool opening but understand closing at 7 as the pool becomes the roof top bar

location gorgeous interior spacious rooms amazing pool & rooftop bar friendly staff & great cleaning

gym was a temptingly good standard and air conditioned

liked this hotel because it has a cool gym and its location to two nearby subway stations

at reception to the nice anniversary surprise left in our bedroom to the lovely rooftop bar and pool area, comfortable rooms and great

pool and terrace bar brilliant

helpful staff! very kind and generous. the area is close to everything nice gym!

kitchen space and dining space

place was very clean, nicely decorated with really comfortable beds and aa almost fully equipped kitchen

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

the room was spacious nice and comfortable bed, kitchen with amenities,

it consisted of a dining area table to sit 4/5, a kitchen supplied with large fridge/freezer, dishwasher, hob, microwave, kettle and associated

i were to be picky, the bar had a good selection of spirits but little else

the staff were excellent and the bar area nice with complimentary water and fruit.

bar was only open in the morning which was disappointing

it has a charming reception and bar area

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

wifi didn t work well in the room. worked better outside the building.

t ok for smartphones)

there was a complimentary mini bar in the room

great staff, great bar downstairs, fantastic location, easy valet parking

we returned home from an event, having not eaten since late afternoon, and contacted reception / room service, for a light snack at midnight, only to be informed that the

no bar in the lobby

main streets and traffic noise - breakfast was delicious, glad that i included it into my costs - bar fridge was filled everyday - staff were friendly - chromecast on tv allowed me to cast things

the room is good size for one person, with kitchen facilities, mini fridge, mini bar and a safety box

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though it has nothing to do with the hotel and no bad experiences for us either, just slightly

big, useless cot in our bedroom taking up a lot of space - we have no small kids

mins walk to metro station, has stove and fridge in the kitchen, no wash machine

room also has access to kitchen and a sitting room with additional welcome luggage storage and a gym

the location was great, the room had everything i needed and the kitchen was very useful.

nice bathroom en suit from simple bed room also has access to kitchen and a sitting room with additional welcome luggage storage and a

clean, nice to have use of kitchen meaning we could make tea and coffee when we wanted and akso cook a few things

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

they were very kind to allow us an early check in and as we had an early departure they also kindly allowed us to enjoy the buffet

location, availability of private garage, cosy room and breakfast was better than expected.

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

breakfast was great but selection was the same every morning

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on the bad

rooms are good size and very clean with good furniture, tv, wifi, and a small fridge

uria ) who make my stay comfortable

room service minimum purrchase was 10 euro so couldnt order just a coffee

the room service was excellent as well

tried to charge me 3 euros because i ask for a little spoon

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

nelson, who works very hard in the kitchen getting the breakfast ready, was very nice and took an extra few minutes to make sure i had

plenty of room for all of us-including the extra half bath, and the kitchen, really made our stay in madrid perfect

comfortable room with a bonus little kitchen with a fridge

great location, wonderful big room with two windows and a kitchen

while hose keeping and room service as fantastic

outstanding breakfast buffet and a lovely outdoor bar outside of the hotel in plaza san martin

all but complete) and sauna

ybe due to covid) and no room service available in the evening

the wifi is a bit slow.

noisy at night, lacks basic room service necessities such as iron and tissue.

the lobby bar was a secluded comfort zone perfect for a late night drink or snack

the breakfast was 4 star with quite a selection of!

is excellent, staff were great, room service is excellent

us a table for a restaurant we wanted to dine, arranged a taxi for our transfer and prepared us breakfast to go for our early departure