to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

has parking inside the building

wifi

staff is very supportive, and the rooms were super clean and every day we had room service

very clean, great breakfast

the breakfast in the bar was even better than in the restaurant

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get coffee somewhere

lobby, bar and common spaces in general… perhaps they should start thinking about renovation.

breakfast was very good,

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

coffee not good at breakfast

the breakfast was good with many options of pastries, milk and cheese

breakfast was very good and with large variety

staff are all welcoming and accomodating, my compliments for the cleanliness, breakfast buffet was

great breakfast, super helpful and attentive front desk (thank you anna and rachel), very very nice room

late check out mas tarde

the kitchen had nice appliances

this time i used the laundry facilities, which are very convenient

better equipped kitchen. a kettle and pans would have been great

no food service ud83dude03 but we had a kitchen so it was wonderful!

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

huge parking and highway is near

the hotel is very conveniently place for the motorway and it has lots of free parking

we needed big room nice bed air conditioning worked great staff super nice great breakfast free parking

no mini bar in the room , no coffee maker or water heater .

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

used the swimming pool which was a welcome relief from the heat

amenities: the swimming pool was closed

new, the mattress was comfortable, the shower had nice pressure, the pool was refreshing, the breakfast yummy and the stuff helpful and kind

at the time we were informed we could use the pool even after checking out

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

we enjoyed the garden, and the relaxation around the swimming pool, the gym and of the good breakfast

modern rooms, good breakfast and refreshing pool

we liked the breakfast and also want to give an extra plus to the gym that was well equiped and maintained for a hotel gym

the breakfast is one of the best ive had in a hotel

the gym was suboptimal. not enough equipment.

there is a parking, good access to the supermarkets and malls

was great as i was working at the golf club near-by

excellent breakfast, fantastic pool and located in a lovely quiet area.

female staff were very good as were the bar and restaurant staff

r end of corridor), very isolated - car essential

pool hours

to find somewhere to sit near the pool was sometimes difficult, but we always figured it out in the end

ordered room service it came in a bag with disposable cutlery

the rooftop bar is

i didn't eat breakfast as i dont eat it.the place has good vibes

did some laundry one time and that worked pretty well too

the hotel facilities are pretty cool and a good option if you wanna hang out by the pool or just have a drink at the bar in the evening

are pretty cool and a good option if you wanna hang out by the pool or just have a drink at the bar in the evening

used the laundry as well, they helped me with it and made it super easy

what really stood out were the common areas, the rooftop, the gym, the co-working spaces, all beautifully designed and full of life

central location, clean hotel, nice breakfast and extremely friendly staff

we also enjoyed unformal lobby bar every evening

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service daily

breakfast was very tasty and had many options including fresh fruit, staff was super friendly,

lots of closet space large windows, fast wifi

etc outside hotel has luggage lockers for before check in and after check out has snack bar if this is a plus for

the bar has not opened since lockdown,it would have been nice to have a drink in the evening

although there was a small bar i felt there was a need for some bar snacks.

lovely room reception staff and bar staff very friendly and helpful.

bar downstairs is not open

parking, walking outside to mall in rain by smokers

center which makes it very convenient to go shopping / eating after a hard business day + enough parking slots available

parking is always full, breakfast buffet wasn t really good

served for the hotel guests) +

there was no bar open due to covid

was great, but i recall the hotel laundry services to be quite inflexible with timing

room service just offered pre bottled coffee

there is also a great playground nearby

very good wifi which is rare thing in europe

unable to access wifi but didn t stay long enough to fix this.

location was great, the hotel was very clean and the small kitchen the room had can be very useful

large room with a kitchen and minibar. clean. wifi worked fine. good value and good location.

the gym could have had more weights options and the breakfast could do with some more veggie/vegan

location, great room with kitchen facilities, air conditioning and comfy bed

breakfast was nice, but ran out and they did not refill the station and had to ask for more hot

staffs collaboration, smiles and great breakfast

there is a 24 hr cafe across the road and a supermarket too and the hotel also has a bar you can get a coffee or drink at in the evening

though the breakfast is included is the same thing day by day so is boring eat the same thing day by

good parking garage, i could not use the ev charger as it did not function at the time

room was clean and the bed was confortable the breakfast was very good the hotel was near the bus station, very easy to arrive in center of the

great location, super service, friendly staff, great bar and restaurant

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell available

good breakfast friendly

gym treadmill was broken and one reason for staying there was the gym

breakfast could have more variety

everything apart from the wifi, toilet and sound insulation.

there is also no shop just a bar which differ from the photos

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service neither for just a coffee no working mini bar in the room and no water in the mini bar

was unable to log in to wifi

the staff were wonderful- kind and helpful with our early check in request

loved having the roof terrace and pool for when it got too hot

no room service

wifi was really really slow

are sure that rooftop bar and pool are great but unfortunately closed as we visited hotel in march

the rooftop is great too, with a pool and bar to chill

amazing breakfast every day, the bar, lobby and pool always have a good atmosphere

you have to schedule to use the pool.

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel not including the cost

use of the pool

mfort cooling but no fresh air - so it wasnt good for a work out

my kids loved the mystical glass waterfall

room service was also great

perhaps access to gym and spa via the main hotel lobby as well as outside access.

the hotel is immaculate and the pool and bar were great for an afternoon escape from the heat

ordered room service one night and the food was terrible but that s the only fault i could pick

my kids couldn t come to breakfast that morning since they were taking the train and i was not

the extra bed for kids is a bit hard to sleep on, other than that all is great

centrally located in a beautiful & safe area, staff was very kind, breakfast & room service menu delicious

was awful, just got low quality wifi in the shower area, internet is a basic needs, i got better internet in cheaper hotels than

great service and great staff. juan at the bar was great.

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

wifi connection was not reliable.

the tapas bar in front of the hotel.

great historic hotel in the best location. very friendly staff and nice bar downstairs.

wifi wasn't working.

free wifi

i didn t have breakfast but no room service and they clean the room twice per stay

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

very weak wifi in rooms.

than this, the room was rather small, but the bathroom really ok, great breakfast, excellent free wifi

part of the city, with easy access to transport, restaurants, entertainment etc, and their tapis bar is excellent

the wifi could have been better,it was really slow sometimes.

location - excellent lovely room with terrace and spa

wifi not superfast but good enough

comfortable, good wifi. everything great

the message i sent asking about car parking and spa use went unanswered

the kids loved the pool

pool could gave been open a little earlier. on a short break 11am is a late start!

room service was somewhat limited

they offered me free ice but when room service brought it they wanted to charge 5 euros

had a room with bunk beds for the kids

breakfast was good but lacked variety

kids enjoyed the bunker bed.

breakfast was great but selection was the same every morning

staff super helpful. gift for kids on 3 kings. location was amazing. family room was awesome.

the sky bar and gym. breakfast was amazing

connecting to th wifi was also a nightmare at the begginiging until we realised we needed to change the password

enjoyed my stay along, friendly staff, great breakfast and gorgeous rooftop bar with spectacular views

water is cold in the pool, although i stayed in the middle of august

location across a lovely park for kids hidden in the square, large family room with all amenities, very clean and very polite

they allow us late check out which was really convenient, will definitely return when next in madrid

i didn't get my laundry until i had missed a full day

food at bar was not value for money.

great gym

the roof top bar and pool could do a tiny bit more in terms of service and the pool.

love it staff gave late check out 1300 without discussions and very friendly

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

wifi reception in the room was very poor

didn t operate properly and wifi kept dropping out

travelling with kids the safety features were important for us and the hotel provided it

no room service or dining or bar area except for breakfast.

no room service during the day to order food, nor glasses

wifi is sometimes slow.

there is laundry and food shopping within walking distance

breakfast was great plenty for all diets

room service

room service qr code didn t properly work

it s like a small plunge pool and the sun lounges and bar area wrapped around the rooftop

wifi signal was not always stable.

should have better room service, you have to get what you need .

had a 2 bedroom apartment including a washing machine for laundry

breakfast was not in the hotel itself

breakfast is consisting of orange juice,coffee,youghurt and croissant which is plenty but if you

location was fab and every morning a delicious breakfast to start your day just a couple of buildings up the road

nice breakfast at the dehesa santa maria restaurant next to the hotel

proper breakfast is not served.

speaks english, i ordered room service and the sandwiches were wet and we were still charged for them

location. breakfast. bar and restaurant in premises.

hot tub spa was very nice after a long day of walking

noise from the other rooms, especially in the morning when the staff are cleaning and providing room service from 7am until 10am

rooftop bar was superb

limited hours for children in the pool/spa area - only 10am - noon.

2- room service menu is a bit limited

hotel with amazing rooftop bar and pool

wifi could be a bit sporadic and i managed to get it on my phone at times but not my ipad

i recommend checking it out during the day when the bar is not open as it feels like a private roof top then

no room service

the location is good breakfast is good room service is good.

central location. staff super nice! delicious breakfast!

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

room size wonderful/breakfast is awesome/location is ideal with total access to madrid cental/metro system/taxi service

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

great location and small gym

nice lobby, gym was basic but decent

the gym facility was good, gym equipment were updated

there is a gym from the neighboring hotel which is a room with 2 machines

location, breakfast was really good. modern room, very comfortable bed

the staff , location,cleaness and the breakfast.

the laundry service is a bit pricey, but very prompt (a few hours) and of high quality. (-)laundry prices were expensive (-) laundry was a bit pricy but they were so far i didn't mind (-)location of our room on this occasion was on the first floor, directly opposite the hotel laundry room and directly above a third party ground floor tapas bar (+) we did not take advantage of the breakfast, but laundry service was extremely efficient (-) they put us in the room in front of the laundry, that works from the morning till almost midnight

was no room service, we was a big group the the facilities are not equipped to handle a big group, it not

breakfast is very busy and crowded

gym is a little basic

gym is so small

the hotel did not forewarn us that room service would not be available one day due to

the gym facility is too small

worth to pay extra for late check out

the breakfast was good. i wish there were more protein options.

parking and ev charge. fair price for the parking (5 eur per night)

breakfast is not that good

breakfast was great, room was comfortable.

i believe all the families with kids tell you thank

others maybe slightly earlier pool opening but understand closing at 7 as the pool becomes the roof top bar

not open late enough and no room service

nothing....perhaps if the pool were open.in may!!!!!

the room was ready for us on arrival for early check in which was greatly appreciated given our early morning flight

pool area was lovely reception was quick and easy staff very friendly and helpful we had to call a

really close to all attractions. lots of restaurants close by. good wifi and very clean.

they gave early check in

the location was great and the room was a decent size, the breakfast was nice.

location was great. the staff were friendly, especially vanessa. the breakfast is very good.

room service is the worst

nelson, who works very hard in the kitchen getting the breakfast ready, was very nice and took an extra few minutes to make sure i had

great location, wonderful big room with two windows and a kitchen

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

there is also a lack of oil and salt in the kitchen

comfortable room with a bonus little kitchen with a fridge

quick room service in the morning

great location, lovely rooms, good air con and wifi, friendly and competent staff, comfy beds

bed was too hard room service food not great

ont desk & room service) are always very professional and nice. location is awesome.

wifi didn t work well in the room. worked better outside the building.

lovely hotel. fantastic location. good breakfast. decent sized room & great shower

the staff provided us with an early check in at no extra charge and a later check out which cost €10 per hour, very reasonable

friendly stuff, provided late check out

very central. smiling and kind staff. they accepted our 1 hour late check out request.

wonderful breakfast, very friendly and helpful staff, excellent location

the pool looked good but unfortunately it was too cold to enjoy it but the place still offers a great

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings have huge gaps down to the street level

sky bar was a surprising bonus with great views of the city

the breakfast buffet was very good and the rooms very comfortable

instead just offered a late check out and a minimal discount on the first night

so you might want to breakfast at the hotel

wifi didn't work well and although the staff attempted to be helpful they didn't really have a clue

very nice breakfast ----i defenetely worth the value for money

excellent choice for breakfast and the location was perfect for the city sights

nice gym

our kids were on floor 2 and they didn’t have the same problem at all, so keep that in mind when

are travelled together with two kids an stayed comfortably in one family room

do not appreciate the attitude of this person younger than my own kids

are travelled together with two kids an stayed comfortably in one family room

only complaint is that the wifi was hit or miss on our floor - floor 3