great breakfast, super helpful and attentive front desk (thank you anna and rachel), very very nice room

bit hard to find. a good travelling hotel nice breakfast.

breakfast was very good and with large variety

staff are all welcoming and accomodating, my compliments for the cleanliness, breakfast buffet was

the breakfast was good with many options of pastries, milk and cheese

late check out mas tarde

plenty of parking

we needed big room nice bed air conditioning worked great staff super nice great breakfast free parking

breakfast buffet was superb

size was great, the staff was very friendly and the parking outside is a plus for people that rent a car or travel with their own vehicle

big room and big comfortable bed, free car parking

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were friendly

noisy room just above the bar in the evening and the breakfast room in the morning

we had a great stay there the bar in the hotel is very good and the bar staff very friendly and attentive

we had a great stay there the bar in the

breakfast was great, room was comfortable.

i believe all the families with kids tell you thank

the breakfast was very good

everything was new, clean. breakfast was excellent. easily accessible from motorway

we chose this hotel for its brand

the wifi was finicky

free underground parking, an adjacent shopping mall with a supermarket

close to the metro to get into madrid. free parking. lovely clean room with a great view.

gym and other facilities

good location, free parking.

late check out, free parking and 24 hr front desk

the hotel bar has good food and friendly staff

also, the breakfast in the near bar is super

the bar looks nice, but the staff on saturday morning treated us as if we were local spanish folks

parking outside the front was very straightforward, although we were told there was also hotel

secure garage parking in basement, was great for my moto, tight for cars

wifi

to motorway and easy to find with plenty of parking

some problems with the wifi although they were resolved successfully

plus laundry facilities

the bar food and coffee were excellent

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

the breakfast was too expensive and it wasn't as good as we expected

mini bar with fruit juices, water and can drinks, replenished every day

great breakfast and nice bar

good quiet rooms, nice breakfast spread and very helpful staff

good wifi, good breakfast buffet

no bar or restaurant service available

was great: parking, comfortable room and bed, big windows overlooking trees and no traffic noice

for a 4 star hotel there was no tea or coffee facilities within the room, no laundry service or room service

the cleanliness of the property, the free parking and the spacious room and bathroom.

amenities: the swimming pool was closed

at the time we were informed we could use the pool even after checking out

new, the mattress was comfortable, the shower had nice pressure, the pool was refreshing, the breakfast yummy and the stuff helpful and kind

used the swimming pool which was a welcome relief from the heat

also - the bar on the ground floor was never open during my stay, was it a 'walk up service' or was it closed

staffs, very good location with many shops and restaurants, free parking, fantastic balcony and view, large

free parking. 15 into centre of madrid in uber.

parking is always full, breakfast buffet wasn t really good

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

the lady at reception was very nice and allowed me to early check in.

food and bar service available at very reasonable prices

rooms and bar and absurd pricing also i paid for a room for three and the room was single

find access the hotel, over and under ground parking, beds very comfortable, cleanses was great room service was great too, over all quite happy

not enough bathroom amenities. wifi a little slow at times

checkout waited extra 15-20 minutes so they can unblock the iron security from my payment card as wifi was not working

staff is very supportive, and the rooms were super clean and every day we had room service

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

gym at list normal equipment in the gym

facilities are great, there are plenty of extras like gym and others that i have not had the time to enjoy, but which are there

bed for the kids was a bit broken

there was no restaurant or bar in hotel or around it

and food space area which meant all through the night you could hear people speaking,yelling or kids playing around which would keep you awake

you have to go each time to the bar to ask the personal to get what you want, even a cup of milk

it's a bit of a find being on the main road yet having gardens and a pool

the bar closes too early.

the bar and restaurant did not open till 19

mattress quality and not being able to put the bar tab or restaurant tab on the room bill

pool

wifi is incredibly slow

room service provided an iron without table and the next day they took it without permission

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

the kids were disappointed because the pool is much smaller than how it looks in the

staff were very friendly and professional. very clean and good breakfast.

good parking garage, i could not use the ev charger as it did not function at the time

the room also had a well ecquiped mini bar but we bought our own water and stored it there for more reasonable pricing

there is lidl, a bar and a fast food restaurant just opposite the hotel

the room service menu it was saying from 07:30 but when we were calling to order coffee they were

the gym was a good surprise

i didn't include breakfast on my room reservation, but took it anyway and paid fot it

don't like the gym that at my first time i went to the gym and sent the pictures to a friend, but my friend said

breakfast was a bit underwhelming,

breakfast, was very basic but acceptable

are likely going to share the breakfast with a tour bus of people, expect it to be full and a long line

i experienced poor wifi connection in the rooms.

the staff allow us to stay in the pool after check out time

wifi very poor, no water at reception or in the room

are dated, old furniture, bed and pillows where stone hard, wifi didn t work most of the time or reception of wifi signal was poor

the bar has not opened since lockdown,it would have been nice to have a drink in the evening

although there was a small bar i felt there was a need for some bar snacks.

etc outside hotel has luggage lockers for before check in and after check out has snack bar if this is a plus for

bar downstairs is not open

have mini bar with two complementary water bottles on our arrival

staff were good, gym and wifi are good. it has a good workspace for working remotely.

this time i used the laundry facilities, which are very convenient

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

were nothing in the kitchen for the short stay

kitchen was not well equipped at all

wifi worked great on my remote work calls

the bar is small and the bartender should be more proactive. some rooms are very small.

cafe was great for coffee and breakfast

great breakfast with different meats, fruits, cheeses, coffee and different breads

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service daily

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

wifi in the flat, due to its position at the groundfloor of a courtyard, was very slow and

great historic hotel in the best location. very friendly staff and nice bar downstairs.

the wifi connection dropped out a lot.

the tapas bar in front of the hotel.

some variety in breakfast, like eggs/bacon, but everything else was good

locatìon. it was close to business park which had ample entertainment options for kids.

was eventually refunded but that's hardly the point as i was attempting to buy something as the bar had closed early for some unknown reason

i feel i have to mention the lady who cleans at breakfast time and keeps the food and amenities stalked up

good variety of food at breakfast

ordered room service it came in a bag with disposable cutlery

breakfast fantastic

small thing: the towels at the rooftop pool tend to run out quickly and we had to wait 30mins for fresh

was perfect, the bed was extremely comfortable, the quality of the a/c was perfect, they had free laundry service, the breakfast choices they offered was unbelievable, staff was amazing, location

very clean and pool bar was lovely

room overlooking the palace

room was spacious, quiet and super clean, common areas such as the pool, breakfast area and roof bar were nice and the staff was super helpful and friendly

view of the palace, 24/7 reception, really good breakfast, laundry machines

amazing staff and hotel style. the breakfast and bar are also great.

enjoyed use of the gym and cafe

also has terrific coffee shop/ bar downstairs

there mini bar was empty and no complimentary bottled water especially for us tourists.

the bar connected to it is also great for a drink and a snack

having books instead of a bar is already building a calm environment and relaxing is much easier

of city was still good considering second stay in madrid staff very friendly and accommodating re late check out

breakfast was great but selection was the same every morning

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

breakfast was good but lacked variety

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on the bad

beautiful lobby and great wifi

view, ease of check in, early check in permitted, breakfast, staff friendliness

the wifi connection had some problems

the hotel staff

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

room service food was not very good at all

centrally located. friendly staff. the hot spa bath was a real treat.

the staff were extremely helpful and the location was perfect. the breakfast was good.

rooms disappointing. smelly bathroom. need to be renovated. very small fitness room.

best location and i arrive early morning and they gave me room clean and best room service

the staff is friendly and their breakfast is amazing

lovely hotel. fantastic location. good breakfast. decent sized room & great shower

we opted out of breakfast since there are so many places to eat around

friendly stuff, provided late check out

substantial breakfast

no room service

the location is really good, close to mane bars and restaurants and to one of the biggest train stations

minors are: the view of the window in our room & the wifi which was poor in our room in floor 3 and cos i had to work and needed wifi i went to

location, boutique style reception , friendly and helpful staff, lovely room and facilities, late check

i didn't like the fact that they wanted to charge me 20 euros for late check out after everything

perhaps a kettle that could be taken to the room, rather than having to order room service or to go down stairs

the breakfast was 4 star with quite a selection of!

very good service as the hotel doesn't have room service nor restaurant in the hotel so you can eat inn

it would have been handy to have room service.

from the friendlyness of all staff, front of house, bar staff, cleaners

this hotel if you are traveling with celiac people, they have many gluten-free products for breakfast and various choices for dinner as well

speed of wifi is a bit slow and the flow of the shower is a bit small

i loved the welcoming, friendly breakfast room

travelling with kids the safety features were important for us and the hotel provided it

location, room and bathroom lovely, great wifi

pecially hotel employee at the door), location, breakfast and ambiance were all just incredible

a full spa would be nice

there should be wider choice of dishes in room service menu

great gym

one night i had to beg for someone to prepare the sofa bed for the kids