sconnected constantly and had to use my data), and hopefully the

gym has three machines, breakfast is good, but normal

location, beautiful architecture, spacious rooms, friendly staff, great breakfast buffet nicely decorated for

breakfast is amazing

gym is very basic and small.

the bar is great too

wifi was in and out, breakfast was expensive and not many gf options.

no room service and the bar had no atmosphere

great location, good room service, reasonable sized rooms and very clean.

great location, quiet, clean, gym, lemon water at the front door, great view from room, really helpful staff

breakfast

very good staff and especially helpful to us for early check in

excellent room - spacious with lots of light. friendly staff, good breakfast. excellent location

we appreciated the late check out hugely and look forward to returning to hotel orfila

location and excellent breakfast included. big clean rooms with turn down service.

the bed is very good and breakfast is delicious! warm and helpful staff!

cleaning staff and bar staff too

luz our housekeeper she made sure our laundry got done under the gun excelent kind multi lingual staff at front desk busy noisy property

the location, the laundry

comfortable bed and pillows, nice room service

the bar (with local cocktail) was a highlight

the room service people were truly kind & helpful in anyway they could, which said a lot about their

they have a great outdoor bar and terrace space to hang out

the breakfast is delicious and you have a lot of choices

good wifi

my room was above the terrace bar so it was noisy in the evening.

wifi was pretty slow and didn t work great at times

gym was a little basic.

spa included. the location. the design. the staff. the food.

stayed with the hotel beginning and end of my trip, absolutely lovely, love the common area, nice bar food

the rooms were luxurious, and we enjoyed the spa area and had a wonderful massage

spa is pretty small, mostly a pool and a sauna; no cold plunge.

fitness room was only three treadmills, not even space for floor exercises

no weights in fitness room

fitness room is terrible

the fitness center,

the fitness room had only cardio - could do with some free weights

hotel does not have a bar but you have your fridge in your room

water in the mini bar would have been welcome

excellent breakfast in a quirky bar area and close to the metro.

breakfast is great, the staff are always helpful, the location is superb for walking and shopping

breakfast service was not good

staff were so helpful in everything, best service i ever had in europe they gym was excellent and had most equipment needed breakfast we simple and

exquisite tapas and an open bar in a lovely lounge with two balconies

breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the dj the stay made me feel like royalty i love the location beacuse its close to shopping

location. bar and ambience is the best

staff doesn’t speak english, we had trouble understanding them and ordering the breakfast

the weekend, i had to wait a little for the breakfast

had our breakfast in room

bar staff were slow and

wifi is not good

the wifi was so poor that i had to use my mobile phone data

it was very comfortable for our family with three young kids

my kids complained about the sofa bed, they said it was too hard and too low

also noticed de room service is from an outsource service that delivered everything perfectly packed and great menu

room service/mini bar way overpriced

the moment there is some construction work taking place over the pool area, it s a little noisy but not intolerable

the staff were super polite and attentive, especially diana at the bar was exceptional!

the hotel gym is just a small room, i would like it to be better equipped.

pool lovely

room service not present

old-fashioned in the best sense: bathrobe, slippers, laundry bag (so rare these days) (+) also laundry close by (-)noisy due to rubbish collections during the night, late laundry truck delivery to hotel

bar, only hot drinks/snacks machines in the lobby, and room service is a telepizza menu

not much in the mini bar (some snacks maybe) (-) though all the bottles in the mini bar were to open with one (-)mini bar was pretty poor with drinks that were left in whilst fridge remained unplugged... (-)never saw the bar open at night time (+)position with 2 lines at walking distance, not so many restaurants and bar around but still nice (-) bar never open

besides, hotel doesn t provide any room service as it serves breakfasts only

at the bar or reception

wifi was strong

kind and helpfull staff with smiling faces. the bar where you can eat and drink.

perfect location and good breakfast.

small detail is the wifi range

fantastic breakfast and incredibly attentive staff.

gym should have more machines

knocking on the door by room service on a room down the hall woke us up a couple time one of the nights

staff, location, the room, the breakfast

staff super friendly and helpful. good gym.

room service options

the need to reconnect to the wifi anytime we get back and is a bit annoying

the design, the stuff, the spa and final the decor and the chic vide added to the best breakfast area

room service was limited

request for late check out was quickly and positively dealt with

and pleasant property with useful amenities, such as well-equipped and well maintained kitchen

there was a common area with a full kitchen, laundry, gym & even a bag drop if you needed to stash your bags before you check in our

clean, nice to have use of kitchen meaning we could make tea and coffee when we wanted and akso cook a few things

room also has access to kitchen and a sitting room with additional welcome luggage storage and a gym

shared kitchen

lage, early check in at 0730 am with € 45 charge

liked the location. staff at breakfast and at the bar area were super nice.

the bar at the hotel is basic and cosy which i like

the hotel bar and restaurant downstairs were both equally excellent

location of the hotel was amazing, and also we had two fantastic nights at the bar of the hotel

gym a little small yet is reasonable for the location

the overall sense of value for money is questionable, especially when considering the gym, which is poorly equipped, lacks natural light, and consists of only a few outdated machines

the bar and restaurant on site are fantastic

the space in the room is also super comfortable for the kids to play around

easy to reach and to get the hotel as it's on the basements the breakfast was great , even the room

faves) and the location is where you want to be

the restaurant staff couldn't have done more for us at breakfast and dinner

room service and laundry services were very convenient and expeditious

great friendly staff. delicious breakfast.

location. hotel has own garage. accceptable breakfast. staff very gentle.

location, service, room, fun bar in the the hotel.

they have a nice selection of buffet or menu for breakfast and the hotel is very modern

very nice room, comfortable bed, good a/c and wifi, and a very good breakfast (free nespresso coffee

location, sauna, and gym.

staff -all, with no exceptions- hotel pool area neighborhood

decor gym rooftop etc

the spa and gym were great although i did not have time to use

i only wish i had more time to enjoy the spa and the rooftop terrace with the pool, but unfortunately it was closed due to the weather

staff at the reception, concierge and at the breakfast table

room was comfortable and clean. bar etc very good

the door man was also so welcoming and helpful as were the bar and restaurant staff

breakfast was great concierge so helpfull staff great food delicious love the marble floor on

equipments are poor, stuff room service are not serious, room check list is not followed

location, breakfast, all!

great location , lovely rooms & nice bar in hotel.

they have the prettiest breakfast buffet i have ever seen

double bed for kids and big bes for adults

breakfast was outstanding

the breakfast was amazing and very fresh

roof top bar was a great place to go for a drink

this time i booked a private double room for £89 (with late check out included) and it was a very good value per money

fun hotel, beautiful roof top pool and bar

style hotel within walking distance of metro, main attractions, and a lively local restaurant and bar area

of breakfast

gym was a little small. but i was there to have a holiday.

hotel, gorgeous rooms and rooftop terrace and pool was amazing

spa is good, the location is perfect, concierge the best - will make sure you get a table wherever

gym not so good. could do with an update.

coffee shop/ bar did not open till late in the am if you were not having the breakfast included

paying attention to their guests needs: personalized written notes from the cleaning stuff, early check in when possible,

this was our first time in spain and they helped us coordinate transportation, allowed early check in, and helped us with finding restaurants and other activities

gym quite small

no gym in the hotel

they seem very short staffed and don t answer the phones downstairs or for room service

spa is overrated... tiny hammam for 1-2 people, small pool, facility is not really relaxing.

really ugly furniture. room bar wasn t completed. poor room service menu

/ spa / gym facilities

very recommended for families with kids

food on the terrace and room service could be better

the rooftop bar and terrace is beautiful with the most stunning views of madrid

sauna or gym despite advertising they did

room service was catastrophic

the gym wasn t great, but that was only it.

they were kind to accommodate an early check in.

the good location, the room and all the instalations! i enjoyed the gym too!

the breakfast was excellent, had all types of options available, including for little kids

gym is terrible. overall installations are dated.

the gym was amazing too

beautiful design and delicious breakfast

i really enjoyed their spa

offerings presented ala carte breakfast, pool and spa are fantastic and open 24 hours, it is a beautiful property

i couldn t work from my room or eat room service in room comfortably, there wasn t even enough room to bring in a table and sit

the gym is just a tad too small and a bit dark but functional

a bar would be nice but there are plenty nearby.

when asking for more at the bar the night before we were given a glass of milk which was helpful however when we came to check

no bar or lounge area. wireless internet did not connect.

everything except no early check in

would benefit from a bar and more lively common areas, but honestly, considering the neighbourhood, would be a shame to

i were to be picky, the bar had a good selection of spirits but little else

the staff were excellent and the bar area nice with complimentary water and fruit.

bar was only open in the morning which was disappointing

it has a charming reception and bar area

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

place was very clean, nicely decorated with really comfortable beds and aa almost fully equipped kitchen

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

coffee, tea, and some water in the kitchen would have made this an 11/10

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

maybe it could have another in the kitchen or in bedrooms

beds comfy. shower good and hot. good variety breakfast. staff very friendly

location, close to bars and restaurants

friendly staff, good location, nice bar and room

everything was great, breakfast perfect and room gorgeous

character and location and breakfast

gym not enough equipment and layout

persons behind the bar, no one came ) we have heard that they need another 2 minutes

very helpful check in staff . friendly porter . good bar .

the location was good and the gym facility very nice

gym is small with limited equipment but enough for 45 minutes fitness workout.

it is great that there is a gym here, i was able to keep up with my training

beautiful rooms, staff were very helpful, great lobby/ bar downstairs,

the gym was little bit poor

the gym also needs an upgrade - the treadmill was wobbly and one out of two bikes didn’t work

time at catalonia gran via - amazing facilities with the jacuzzi outside, but the spa as well indoors

and a massive terrace and use of rooftop pool

ry stylish and original)

we were on the 6th floor and had easy access to the rooftop bar and the pool

the world s coldest swimming pool on the roof terrace- very refreshing but not for the faint-hearted

important street in madrid + spacious family room that accommodated four of us

the hotel is hoping to expand their services and put in a pool in the future

location and the room service was quite ok

be wary about going back: 1 - the level executive lounge was more like a creche most days with kids running and shouting and toys strewn across the floor 2 - housekeeping was patchy with things

bar and lobby are nicely decorated and lovely to hang out

parken gym location

gym is well furnished

i enjoyed the gym room, went there on every morning

the gym was very dirty and cold

there is a bar accross the street, resulting in noice until late at

a bar ( drinks only) would have been nice where you can order at the bar

love the spa and pool outdoor and

hotel has the most awesome gym

breakfast is great

service is excellent!!! lobby bar very cozy !!

we enjoy the salón in the evenings, especially the piano breakfast is excellent

the breakfast was delicious, and we also enjoyed the bar and the small swimming pool

room service is quick and of quality, with fair prices for the area

gym could do with a little more equipment and the pool is only small but only minor gripes

the bar staff were also warm and friendly

no room service during august

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

location, breakfast, gym are very nice.

the staff were extremely friendly and helpful. jose at the bar was delightful.

wifi connection sometimes unstable, some facilities are old, and sound insulation between the rooms

the gym was fully equipped

no issues at all - all fine. just a bit weak wifi signal sometimes - could be stronger

we requested a late check out which was kindly provided for a reasonable price

including breakfast could be good.

breakfast very good. room excellent, good location

breakfast was great, lots of choices. all the staff was very nice and very helpful.

excellent location, very good service. nice to have a kitchen and even a washer.

we stayed for three nights, with our two kids

shopping, restaurants and laundry mat close by

helpful staff and wonderful breakfast

in a clever and cute way, we’re a family of 5, all in one big apartment with bunk beds for the kids which they loved and found very exciting

place was great for our two young kids (4 & 2) and us

location of the hotel is excellent, the rooms are comfortable and the breakfast was nice

no breakfast included and even wanted to charge for water from the mini bar - withdrawn when challenged

1- cleanliness and comfortable 2- room design 3- wifi connection

wifi was the best of all the places i stayed during our trip through europe

the room service meal was smaller than on an airplane and cost 60

lunch was lovely - i recommend the russian salad and breakfast was good

rooms, helpful and friendly staff, beautiful hotel design, varied choice of dishes for breakfast

wonderful breakfast and drinks on the rooftop

the roof top bar and pool were a real luxury and being able to escape the heat and relax in the afternoon was

only the gym is very small and without window

the wifi worked very well

you should not knock the door and ask for laundry in the morning

was very modern and clean and had a lovely seating area and bar in the main reception

due to covid restrictions bar was unable to open in evening.

great breakfast and room service. room was ok. good value for money for three adults.

rooftop bar was amazing and cocktails and food there was very very good

room service is managed externally and complicated to use

went super smoothly, nice staff, perfect location, even access to a big gym around the corner

gym is closed but they provided an alternative by offering the services of a nearby gym

breakfast and room service, excellent

roof top bar is great too and a wonderful breakfast

the breakfast was not included and was priced at €24 pp and was very average.

extra friendly staff very pet friendly small but good gym great location very nice interiors

breakfast menu should be improved

good location and good room. the gym was very smal with no ventilation

the room service could be better

ampagne and ice 5 euro

is too small and host in the reception was distracted and not kind to help us ( me and my kids) to find a place, he told us that there’s no place and you can wait if you want then left us

wifi excellent

location and delicious room service

breakfast, rooftop bar was very nice and all personal very nice and helpful

small gym

breakfast was really great with a lot of choice

fantastic breakfast, comfortable room, fantastic location in the middle of gran via.

olga was very nice and arranged an early check in for us. breakfast was nice. location was good

located hotel, staff very friendly, comfy beds and a amazing breakfast

breakfast and view from dininig area were amazing!!!

fantastic breakfast in the room on the upper floor with great views is just magic

hotel is beautiful - especially the breakfast room

room service is available, but only until 2 pm each day, which can be a bit limiting

the breakfast was very good, although a bit expensive, especially for the kids

in the middle of the night by (apparently) the laundry room, and therefore personnel of the

late check out was awesome, it had a great breakfast and great rooms as well

there is a kids area with books and toys

if you’ll be needing laundry in your stay, laundrymat is less than 10 mins walk

wifi was ok

breakfast buffet

the wifi worked perfectly fine

nice staff, sizeable room, good wifi

breakfast

i also liked the terrace bar on the ninth floor

rooftop bar was beautiful

they thought of everything including slippers and laundry bag

very comfortable good breakfast nice communal areas , bar lounge. central location

location, high speed internet needed on a business trip, and a hotel room ready for an early check in are things i always look for on a business trip

i wish the hotel had a roof top bar or even some type of area to mingle.

the room is good size for one person, with kitchen facilities, mini fridge, mini bar and a safety box

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though it has nothing to do with the hotel and no bad experiences for us either, just slightly

& metro) just few steps - clean - wi fi is excellent - staff are very helpful - there is mini bar and kettle in room ( refilling tea & coffee

no bar in the lobby

breakfast was so good. location perfect. staff very friendly

the breakfast buffet wasn't really good

excellent customer services early check in with out additional cost

there were kids running and yelling in the hallway and on the stairs for hours

perfect location. helpful staff good breakfast spacious balcony

great breakfast and great manager always helpful to assist during breakfast

and my husband loves the yummy breakfast

the view and maybe include breakfast in the price you pay

from the street, every bus , every car stoping, the conversation people had downstairs, kids laughing, everything, all night the wall facing the street is practically a window, so you can

lovely bathrooms and the bar area is nice

very good location. friendly staff, comfy bed, very good breakfast.

staff was helpful finding tennis courts to take our kids

of this caliber typically offer room service

no room service

amazing breakfast and beautiful design

e tall one with short blond hair) but she was really lovely and helpful

no late check out

not that we didn t like but the wifi is slow and keeps disconnecting

fore lunch) and didn't charge me for coffee and snacks while i waited

wifi was not working. i had to use my 4g data all the time.

wifi and hard to get lights to stay on when putting on your key card

was a bit noisy, kids running down the halls late at night and then housekeeping started at 8

the gym has enough equipment for a quick workout

only that should have a special room for internet access due to great volumen of guess, wifi access to the net is very slow

kettle / beverages in-room no porter service for elderly / family with kids no dining and breakfast option slightly high rates per night compared to the facilities

in particular, the breakfast food was excellent and the service was excellent

breakfast service could have been more attentive

great location!, great breakfast , lovely atmosphere, very kind and friendly staff

hotel design, the breakfast and the bar

poor choice at breakfast and slow