spa swimming pool shouldn’t be full of small kids screaming and jumping in and throwing things around

staff food very good room clean and excellent value will use the hotel again especially with the golf course on site

hotel was clean , easy to get to and plenty of parking

one person serving in the bar..i work in a bar and wanted to help them.

th access to an outside seating area) that was again -

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

friendliest bar manager and staff we have come across in a long time

definitely recommend for all people especially with kids

big car park with enough room to park my truck

the drinks at the bar were a bit expensive

spacious clean room, very comfortable bed and free parking on-site.

we ate in the bar in the evening and the food was very good and excellent value for money

early check in and late check out

everyone very helpful landlady very friendly good breakfast hood bar food.

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

location and quick parking late check out at 12 ...

the bar / restaurant area has a continental feel

some issues connecting to the wifi

warm welcome, kids get wristband and free ice cream. comfy rooms, decent shower, hot breakfast.

breakfast was fantastic plenty of variety and the kids loved it.

room service order was cold

dinner and room service meals seemed expensive.we ate out .

requested an early check in because we were attending a family funeral and we needed to change clothing after

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

the restaurant and bar area are really comfortable and welcoming

it was ideal, pool and restaurant were great and room was fine.

good parking

value for money including the use of gym, swimming pool, sauna, and steam room

seems a bit mad to offer room service but not provide menus in the rooms!

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

gym very small but okay to get it chucked in for free with your

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

room service

wifi kept disconnecting

everything else! great room; lovely breakfast

good wifi and shower was hot every morning

had late check out and at 10am cleaner walked in ud83dude21

there was no late bar or room service.

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

room was spacious, clean and wifi working well

and nothing was any trouble for him was always happy to help us and very friendly with the kids

breakfast was buffet style, it was all very nice and plenty to choose from

the 6 tray room service charge :

all amenities were included and all our needs catered for including both breakfast and dinner on room service

offered different restaurant however we travelled most of the day, just had room service

good wifi throughout

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

room w was only an over head waterfall with no other shower head option which is not suitable for kids

also they had kids and you could hear

check in reception team, excellent. room service very efficient and friendly.

staff were lovely and friendly especially the bar staff they went above and beyond to help

no noise, incredible facilities, spa and bar staff were wonderful

staff first class.... reception, bar and restaurant

group of loud lads in the bar early in the evening that spoiled the ambience for a while

from the concierge, hotel reception to the bar staff where we had a quick bite to eat and a drink

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

a genuine spa like feel without having to leave the room

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

free wifi

access to reception from car park lift was a bonus. room service was good

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has everything

could do with a refurb and gym was too small

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

the gym was excellent

hotel bar and restaurant was good as well

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

the breakfast was very good with plenty of variety for all tastes and dietarys

the rooftop bar was an unexpected bonus with the best views over the town and tyne

we had to change rooms shortly after check in due to no wifi connectivity

who runs the breakfast service at the hotel is excellent

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

the breakfast buffet was tasty and there is an evening meal/ bar option until 9

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

the bar was good value too

requested late check out, and it was granted to us for a small fee

excellent location, clean room. room service offered.

could not work out how to open the mini bar asked staff and still didn't work.

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

breakfast was sooo good, so much choice

good facilities, excellent breakfast and overall nice hotel

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

great location, early check in and kate check out, nice tv and bed

loved the modern feel and the bar downstairs was very trendy with a dj

the bar is just beautiful, the staff were really friendly and welcoming

check in at 2 pm and 10 pound per hour for late check out

was very good from all staff service food drinks location and very helpful could get drinks in bar and take up to room not a

when i had trouble getting on to the wifi the receptionist helped me

we would have liked more time to use the spa facilities as we didn't get the chance.

spa is dinky, but it's lovely and has all you need

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no hot water, so i wouldn t like to

fault) but staff sorted it quickly and

clean room, comfortable bed, great location for shops and train station, good breakfast

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

friendly staff, they have arrange an early check in for me(it was very useful as i have take about 18 hours flight)

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of the stay, this was a bit of a worry for me incase it couldn’t

if you ask for early check in, you get an automated response saying they will try their best - they don t

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

early check in on arrival which was really helpful

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it wasnt they said they would keep our bags so we

the service at breakfast all the staff were very friendly and helpful also at reception

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like ppl that where

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

the wifi was very good

wifi access

staff were accommodating with allowing me to early check in and provided us with two free drinks vouchers for his birthday

and the hotel was clean and the bar reasonably priced

i was drenched by the rain and requested if there was any room ready for early check in

excellent breakfast

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

the beds are comfy and kids are happy

butler robot was brilliant for room service

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

gym on site

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

r a fee of only 20)

gym space is more of a narrow hall than a space for physical activity even though it has some nice

bedroom style. location. gym. restaurant. overall pleased with everything.

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check in even though i mailed about an early check in prior to

great room, bathroom, wifi, breakfast and dinner

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

went into the bar and everyone was friendly

lovely stay lovely bar lovely people, really nice for a nice little get away!

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

downstairs bar with pool tables

good wifi, lovely view

early check in. very straight forward and amazing view of the best stadium

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

room service food really good

the food in the restaurant could of been more to cater for kids

free wifi signal was very weak in the room but ok in the hall downstairs

good wifi

wifi weak.

nearby shops, near the tyne tunnel, close street parking, very tidy, clean room & modern facilities

poor wifi, the connection would break quite consistently 4

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

ambiance and bar was so welcoming & enjoyable

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating

handy for the golf club and durham cricket ground

the bar was very relaxing and the restaurant was soothing

good facilities with an italian restaurant on site and room service

the room service food was excellent and good value for money

late check out was also a nice touch

chose the hotel for the location and for the ev charging facilities

no coffe machine at breakfast . they bring the coffe in the pot .

bar prices very reasonable and food choices good

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

plenty of choice on the breakfast bar and a large full breakfast if you preferred

not enough bar staff - long wait for service

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

the free wifi was very good

the free breakfast and the free parking in an area where there is none

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

wifi works well

breakfast options were perfect

offer states continental breakfast, but the owner goes out of his way to please

amazing host and breakfast. always happy to help.

great breakfast and hotel is in a quiet and safe location.

the breakfast is delicious

lovely staff and executive room was very nice breakfast was nice

free parking at the side and round the back of the hotel and great location for transport links into

the breakfast was a good plus and we loved the room service

the wait for breakfast. no food left so had to wait ages before service

even my kids noticed that

golf course in hotel grounds

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

wifi, very weak and reception in general very poor.

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

wifi is very good, tv streaming easy

also a good amount of parking

there's no room service, no dining area in the actual hotel

the stables where they had the dining room and bar was simply stunning

car parking surface very rough, some large puddles when wet.

trip as uber is really cheap, the bussninesses nearby were really busy during the day

parking and access, great location for getting into town and great value for money

city clean friendly staff lovely breakfast and bar areas nicely

is on the main road with all the bars and restaurants next door and walking distance

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

the lounge bar does a mix of bar meals and light bites - which are tasty

was no room service food on when we got back to the hotel, despite being told from reception we didn't

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

free wifi

good location and staff knowledgeable about parking options.

free parking right out the door was great as well

nice room comfy bed nice staff good bar food

no real room service

no room service as have to request but wasn't informed

food delicious, lovely atmosphere in the bar and beautiful room. loved the bath!

there is only this cottage and the nearby black horse beamish restaurant and bar that belongs to the same property

breakfast was pretty good too

room was amazing and bar was inviting also

the evening meal we had in the restaurant was of the finest quality and we thoroughly enjoyed breakfast

love it we visit regularly great location great pool spa facilities lovely staff restaurant overpriced and room service prices but offer great breakfast

kids loved it

kids menu

the deluxe room was very comfortable, the gym facilities were very good, and the breakfast was of a high standard

fed building; lots of amenities fantastic services and fully equipped training facilities ie pool gym sauna ; it ticks all the boxes highly

of parking spaces and well laid out

the location, parking, comfort and overall quality and high standards

staff, well equipped room, good breakfast choices and a relaxing bar with an interesting drinks

room service meal timings

excellent, grounds lovely, river walk in grounds superb, room clean and spacious with mini bar and coffee maker, big bath with

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

breakfast was great, and the kids loved it

and ironing board to tv and kettle bed was comfy and sheets and towels were fresh and clean also breakfast was good too

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will definitely go again

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

of free parking, clean room, comfortable bed

log fire and leather sofas to sink into in the bar area

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being delivered to our room at no extra cost which we appreciated and was the best

private courtyard, with patio table chairs and luxury hot tub - even allocated own parking space

the room service wasn t great. they got the order slightly wrong and food was very dry.

staff very polite and helpful,rooms well appointed,modern and very clean,good wi-fi connection,breakfast was a buffet but plenty of choice,did not eat in the

there wasn t variety in the breakfast options

breakfast could have been hotter

location excellent, room very comfortable and lovely bar area

gym & pool are good

exceeded expectations food amazing wonderful staff beautiful room fantastic spa

really helpful staff free parking really good leisure club & a seafront location

didn't like that i forgot to pack the kids swimwear as we missed the pool facility and it looked lovely

pool and gym facilities are good

free parking breakfast was amazing staff so

would ve like room service / mini bar

leather seats in bar area ripped and worn

the wifi connection was very poor and we ve never had this problem before when staying there

would ve been better if they had room service or even just order drinks to the room but when asked they said they didn t do

dirty plates containing unfinished food and glasses from room service had been left in the corridor for hours

wifi hit and miss in some areas

stunning view over the beach at roker, easy to get to, plenty of parking, nice walks along the seafront

the room service was amazing

welcoming reception, comfortable rooms and lovely bar area and restaurant

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

lovely accommodation and a nice continental style breakfast.

great breakfast

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

comfortable rooms. stylish hotel. great bar area. great stay.

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

super modern clean and comfortable hotel.nice pub/restaurant.great staff easy ample parking

excellent location - great bar next door - friendly helpful staff

it's always clean....the bar staff are amazing.... brilliant swimming pool

spa, pool, sauna etc

breakfast was very busy so i little more communication to those at the back of the queue would help

the pool and spa

dodnt tell you how to access the wifi or how to go about the free parking not the best customer service, but the rest of the

parking was no issue and free

wifi is good

i had the top room and was unable to access any wifi

tremely) weak on the top floor, dust on window handles & blue vases

location was great with the added bonus of parking free for whole weekend