of free parking, nice clean room, comfortably bed

room service was excellent, the bus was quirky we loved it we were attending my best friends

good choice at breakfast and plenty of staff serving in the restaurant

1 person staying who didn't want to spend a fortune on a room for 1 night, lovely staff meals and breakfast were great, ambiance was lovely, loved the rustic miss match look, i couldn't fault the

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

evening meal wasn't hot bar closed to early

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

loved the stables bar and restaurant.

however the free wifi made up for this

full english breakfast wasn't nice , room service was late ,

bar area was comfortable with plenty of entertainment on the weekend evenings

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

lovely bar area

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

breakfast was very good.

the black horse for a wedding the marquee was far better than i expected it had its own bar, kitchen & toilets the the chandeliers look amazing

all staff we encountered whether it was bar staff, cleaners, check in staff were extremely friendly and made us feel so welcome

kitchen was very adequate for our

equipment provision in kitchen could be better

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

everything is really good it is right next door to a golf course and great for country walks

very poor wifi and no breakfast included in the price.

wifi was not very good in our room

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

was superb, nice to have a bar downstairs and food was great

friendliest bar manager and staff we have come across in a long time

good was beautiful and presented lovely the staff are so nice and helpful the bar staff where chatty and cared about our

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

brilliant staff both on reception and in the bar :)

the lounge bar does a mix of bar meals and light bites - which are tasty

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

staff on reception were great, staff in the bar too

handy for the golf club and durham cricket ground

evening meal unless you book you only get a bar snack.

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

the bar was very relaxing and the restaurant was soothing

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

free wifi and staff great

good location,very central, gym, cleanliness 10/10 cleaning staff so helpful & friendly.

i hadn’t realised that kids ate for free so that was a lovely surprise

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking & reasonable price - definitely recommend & will return

i hadn t realised that kids ate for free so that was a lovely surprise

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

nice breakfast included, pleasant staff at night in the bar and in the daytime

the lady on reception/ bar was fantastic and our evening meal was lovley

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

lots of parking available. food was excellent and staff very helpful. definitely recommend.

homely traditional pub , lovely beef and pork sandwiches for lunch and fab breakfast the next morning, very friendly landlady and staff , we stayed in the chalets which were

cluding reasonable bar prices) & 100% recommend will definitely use again

our breakfast in the morning was also first class

bar food exceptional

bath robes for use also good size tv and sofa with coffee table and usb ports in the lamps also late check out at 12 plus taxi service cancelled be arranged at the

nice bar

we used the bar where again the staff were very friendly and cocktails were tasty

watching members twist about the kids having fun in the pool on the monday morning

bonus of having a swimming pool

nice bar with a pool table downstairs

there’s a bar downstairs where you can relax on an evening

lovely stay lovely bar lovely people, really nice for a nice little get away!

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

downstairs bar with pool tables

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

too hot in the room and the laundry underneath us made a lot of noise during the night

right next to places to eat too which was ideal with the kids

and ironing board to tv and kettle bed was comfy and sheets and towels were fresh and clean also breakfast was good too

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location was perfect for

good bar and lots of entertainments available

there were no issues with the wifi which we sometimes get

spacious clean room, very comfortable bed and free parking on-site.

under new. management t of the bar & cafe great staff made welcome as regular visitors

strange setting for a hotel in a housing estate,easy parking and access to hotel

room service may again have been offered, but we were just wanting to go home

very nice breakfast

free wifi was available in the rooms

great ensuite shower with toiletries good interactive tv and wifi restaurant was fantastic with breakfast included in cost of room

wifi. buffering all the time

i used the hotel pool and jacuzzi and really enjoyed it

nice spa and gym facilities

late check out ideal , and good time option for breakfast too

very clean lovely staff excellent bar service

beds lovely. great wifi and working space. fantastic breakfast offer.

swimming pool & spa area well controlled and managed

arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn't really know what he was doing not very organised n not a welcoming first impression,

room ,good parking facilities were great although i didn t get a chance to use as i was working ,staff very

very comfortable room, good wifi, and plenty of parking, and enjoyed the breakfast

the pancake maker was brilliant and loved the sauna and pool on the morning

t broke the bathroom

there was plenty of free parking and the breakfast was lovely- would definitely stay

the breakfast was first class and the staff were so friendly and helpful on site parking was

he was then excellent again providing a very good breakfast

quiet location and good parking

the spa facilities will be a great asset when updated

approach uphill to the hotel and wider complex of cottages, the fitness suite, spa and swimming pool

an impressive approach uphill to the hotel and wider complex of cottages, the fitness suite, spa and swimming pool

the large bar has a relaxed atmosphere, and the breakfast room looks great

gym needs some upgrades, lots of broken machines

for a superior room which is meant to be early check in and late check out

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same level as us,but they they were running around and making a noise for at

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

room service great

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

, so helpful with my daughter who has dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

a very bright smoke detector flashing all night. noisy spa area full of kids.

love the spa and wellness centre brilliant location

good facilities, excellent breakfast and overall nice hotel

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

early check in for ihg members. room was spotless. check-in was fast and very helpful.

staff helpful with early check in and late check out as we are ihg members

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

as a member the early check in and late check out was a massive bonus

room service excellent service

no breakfast

breakfast was a good as any

access to reception from car park lift was a bonus. room service was good

nice room, good location and it has a gym!

mini-bar, naughty in that it s just pop and water! don t say free bar. bar means alcohol

the gym wasn't particularly well-equipped but i survived!

gym

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

wifi wasn't free.

the pizzas we got from room service were excellent

how confusing the supposed free wifi was to organise. ended up having to buying it.

gym just what i needed wifi fast

the bidet, pool, gym - all great

nice staff and clean rooms and an aced gym

oh thing i'd have to say to be a let down, would be no swimming pool or gymnasium facilities

gym & breakfast

great location. early check in. breakfast ok.

early check in on arrival which was really helpful

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

i had my 2 kids with me and they were great with them

think they had a gym membership to use gym and pool lots of foreign men made my wife and 14 year old daughter

also used spa facilities next morning, again excellent

breakfast was great, plenty of choice and well cooked

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so couldn't use the jam as

breakfast was excellent, plenty of choice, all fresh, room was spotless

met my needs very helpful staff complimentary late check out

before stayed somewhere who provided free water, orange and choc bar from mini /ar, replaced daily

pool and jacuzzi

good sized rooms , handy for pubs etc , good breakfast

we also enjoyed using the gym

room pool and restaraunt

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

i requested early check in and luckily a room was available

fitness suite was great and open 24/7

and we had to request more tubs of milk on three occasions for the room, just a couple left by room service,

room service was quick

free wifi

the wifi did not work in the room but did in the corridor? air conditioning was noisy

hotel, beautiful clean rooms, very friendly staff, decent breckie (especially the sausages) and kids eat free which is a bonus, brill location

the wifi was working great and the bed was very comfortable

location. comfortable bed clean good shower wifi

impressed with the speed that they served breakfast and the cooked breakfast was a bit small

nothing the hotel could control. due to covid19 spa and gym closed

complementary mini bar items

it was all fine, didn t have breakfast or use the bar or gym.

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is not made clear at the time of booking the hotel and one of

excellent choice of breakfast, location & evening meals.

wifi during the week is terrible, better on weekends and it's not password protected

the rooftop bar was an unexpected bonus with the best views over the town and tyne

breakfast and service

room service didn t change the bed sheets the 3 nights we stayed

gym, location breakfast

butler robot was brilliant for room service

of the breakfast was amazing, loved the 24hr room service and staff were extremely

very friendly staff, spacious rooms and great location for town. nice gym also.

wifi a bit slow but good enough for emails and browsing - can't use for streaming

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

the bar is just beautiful, the staff were really friendly and welcoming

wifi wasn't very good and a lot of channels on the tv didn't work

there was no room service even though it said it was available on the website

gym needs massive improvement.

easy to get to and lovely clean rooms, gym was nice

room service staff could do enough for

problematic connection to wifi in reception area

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best and most

there was a gym to keep the other half occupied, breakfast was simple but catered for allergies very well

more variety in the menu room service poor shower tv remote control did not work

size of the room was good, coffee and tea facilities were great, room service was prompt and good

gym very small but okay to get it chucked in for free with your

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

nice modern rooms, comfy beds, good wifi.

check in reception team, excellent. room service very efficient and friendly.

the table the bath air con size of the room choice of tv channels free wifi

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

wifi was poor too

good value for money, close to city center, nice restaurant and bar around.

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

a genuine spa like feel without having to leave the room

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

room service for dinner was fast and the food was very good

in the bar was slightly slow but the restaurant was closed so it was busy

room service was terrible

facilities staff couldn’t do enough for you we will use it next year for a golf trip

ev charging station

that you had to pay more to use the pool

loved the onsite swimming pool, jacuzzi, steam room and sauna and was happy to pay the discounted price of £15 pp ud83dude00

it would be better if you had access to the gym the next day before you check out

bar wonderful, we didnt have breakfast

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

all amenities were included and all our needs catered for including both breakfast and dinner on room service

earlier check in options even if pay a little more free parking more room service options

very weak wifi

food lovely and room service very good

excellent room/bathroom, pool/sauna facilities, restaurants and parking

the spa and pool. great enjoyable experience with the kids. beautiful grounds.

lovely place to stay for a get away for myself & my husband for our birthdays without the kids

of an issue with an account not being set up for our room so the room service order had to go on another room which caused a bit confusion but other than that

very petty i know but the gym was a little run down but nothing to really complain about at all.

the food bar not being open till 1pm

breakfast very good location was close to wedding at exhibition park

no coffe machine at breakfast . they bring the coffe in the pot .

chose the hotel for the location and for the ev charging facilities

helpful, friendly and accommodating staff, great breakfast, extremely comfortable bed, lots of towels, clean bathroom

parking a plus in jesmond where parking is permit only & difficult to find

understand breakfast no one around to order full english that was included in our stay so ended up leaving

great wifi and tv

there's a very good bar on site if you fancy a drink or a bite to eat

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet would be good

3* hotel with parking at rear, reasonably priced, nice size rooms with en-suite, stairs & lift, room service which i used was helpful for a nominal fee

lovely room. perfect size for 2 adults with 2 young kids

(never mentioned it to reception though) which annoyed the kids but as we were only there one night and checked in at 7 and out by 8

phoenix bar lovely and

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd block one's

free parking & wifi is included and there is a great choice of

room was too hot and there did not appear to be any staff at the desk nor availability for room

very friendly staff, the breakfast was excellent. great location, easy parking.

parking was great, had get up early to move the car to allow some else leave

a separate entrance at the front of the pub, just in case anyone does not like walking through bar areas

evening meal and cooked breakfast

is in the middle of a farm in the middle of nowhere and still it is good, there are cows for kids to

location, there was a beautiful view over breakfast

room was comfortable with everything i needed, and the whole ambiance cosy, with a traditional bar too

wifi

staff went above and beyond and in particular, the bar and restaurant areas were lovely

breakfast was great - help yourself fruit & cereal etc

showed me how to get to town and where to park my car so we can travel without worrying about car parking during the day

wifi speed