lovely bar and restaurant on site

nice breakfast included, pleasant staff at night in the bar and in the daytime

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

location and quick parking late check out at 12 ...

the bar / restaurant area has a continental feel

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

would have preferred a dog friendly area in the restaurant as opposed to eating in the bar area.

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking & reasonable price - definitely recommend & will return

duty manager was very helpful and the receptionist helped me with safe parking of our motorcycles

room service available at a reasonable rate

grill bar full and only restaurant open was closed for private party.small swimming pool

it is occasionally difficult to find a parking space when it's busy

service in bar slightly slow

it was a minor issue but traveling outside to reach the spa/gym was annoying~

great location with private parking.

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

was superb, nice to have a bar downstairs and food was great

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

friendliest bar manager and staff we have come across in a long time

definitely recommend for all people especially with kids

maybe a link for deals with the golf club for residents

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

was nice -right by the golf club

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating

evening meal unless you book you only get a bar snack.

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

the bar and restaurant were spacious, comfortable and cosy

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

i asked for the wifi code and was told it was on the room door

early check in as room ready on arrival

strange setting for a hotel in a housing estate,easy parking and access to hotel

offered us free breakfast, minibus transfer to metro and late check out on the

as we walked through the doors we felt as home with warm welcome the room was amazing so was the pool and food we didn't want

parking was easy and bar was well

plenty of car parking

good location good parking

the spa area

very clean, early check in available staff very helpful

room service ended at 10 pm

loved the gym, very small and nobody there

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

got an early check in by chance

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

fact that the bar shut at 11pm

room service provided blow heater

good value for money, close to city center, nice restaurant and bar around.

reliable wifi and well stocked bar would happily

we enjoyed everything although morning room service would of been nice.

cal lass libby) to bar staff and breakfast - all superb

i had my 2 kids with me and they were great with them

excellent leisure facilities indoor gym, pool, steam room and

free wifi

drinks i have bar expensive but to be expected.

bar was nice and quiet, amazing restaurant with excellent food and staff

availability of gluten free and vegetarian options on late room service menu.

offered different restaurant however we travelled most of the day, just had room service

staff couldn t have been more helpful with check in/check out, room service etc

new and clean. 2 years old. not too big. nice compact bar and restaurant. good breakfast.

we had an evening meal in the bar watching football which was very good and reasonable , they also had happy hour from 5 till 7

wifi can be improved, i faced a lot of connectivity problems

staff very polite and helpful,rooms well appointed,modern and very clean,good wi-fi connection,breakfast was a buffet but plenty of choice,did not eat in the

loved the fact that they provided an excellent laundry at no cost

staff were lovely and friendly especially the bar staff they went above and beyond to help

staff were all very friendly - bar food was exceptional and the family rooms were very spacious

room w was only an over head waterfall with no other shower head option which is not suitable for kids

the table the bath air con size of the room choice of tv channels free wifi

we loved the decor of the whole hotel. stylish rooms and relaxing bar area.

in the bar was slightly slow but the restaurant was closed so it was busy

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

the bar area downstairs was excellent, a very enjoyable experience

room service for dinner was fast and the food was very good

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

drinks for room service ?,

the view was phenomenal, the room service was spot on!

very comfortable bed, free wifi, great location, close to the city centre

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

wifi a bit slow. no seeds at breakfast.

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

was my second stay here, the things i like include the location, easy to get too, parking is simple

free wifi signal was very weak in the room but ok in the hall downstairs

is unbelievable value for money, the location is perfect, ample parking

street parking right outside

the gym wasn't particularly well-equipped but i survived!

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

lots of space and good room service from the in house restaurant

fitness room is modern and thoughtfully designed - better than most hotel gyms

poor wifi

frustrating that the wifi reception as intermittent.

not over priced, breakfast very good a lot of choice, the hotel was quite , well decorated wifi very good

beautiful room

wifi is very good, tv streaming easy

wifi connection was weak in my room.

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

who runs the breakfast service at the hotel is excellent

we had to change rooms shortly after check in due to no wifi connectivity

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities, lovely breakfast lots of food to choose from

late check out option is an added bonus

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in and late

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about it

rooms, bed, bar location

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about it

really good location, accommodated my early check in request.

the hotel offers room service, the room was very nice, the bed was comfortable

no breakfast option for room service.

wifi a bit slow but good enough for emails and browsing - can't use for streaming

also early check in or late check out available for 15 pounds per hour, give me a

no restaurant and no spa on hand, lift was unpredictable as well

the spa was open to the public, so the only time we visited, the was a mother shouting at her kids in the pool, which killed the occasion

was a good selection lovely coffee fresh fruit yoghurt and a cooked hot breakfast or croissants and pastries

joined rooms for the kids. free minibar.

we also enjoyed using the gym

restaurants and bars

requested for an early check in as we were scheduled to arrive early

breakfast was amazing and the kids enjoyed it

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

breakfast was lovely, self service so quick but very well stocked - full english, bakery , fruits,

late check out was very welcome

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

wifi not secure. no menus in the room.

the hotel accommodated early check in, had a great location, and had breakfast and other things available to acquire in it

the bar in this place can be a little more expensive than most of the bars in newcastle, but you'd

great location, comfortable, affordable and a great gym.

hotel staff great , coffee at breakfast not so great

early check in, great location and friendly staff.

were able to leave our bags there and on return after asking if we could go and freshen up in the gym, we were told we could have a courtesy room to have a shower and change - i thought this was

is in prime location for nightlife in newcastle, was great value for money and a unbelievable breakfast

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

room was a nice size with plenty of space, and easy access to a unique parking place through a patio door

wifi, very weak and reception in general very poor.

very poor wifi and no breakfast included in the price.

the fish but i overheard one of the waitresses mention that there was some sort of crisis in the kitchen and they were all trying so hard to keep all of their customers happy that i kept quiet

food delicious, lovely atmosphere in the bar and beautiful room. loved the bath!

brilliant breakfast

kitchen is great and really good communal areas

breakfast was pretty good too

excellent breakfast

the beds are comfy and kids are happy

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

central location reasonable price great breakfast helpful staff allowed an early check in :)

as a member the early check in and late check out was a massive bonus

not the cleanest in areas in the room, chipped mugs and having to get a pass for the gym is very annoying

very friendly staff, spacious rooms and great location for town. nice gym also.

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest of the staff were

room service didn t change the bed sheets the 3 nights we stayed

breakfast was lovely

bedroom style. location. gym. restaurant. overall pleased with everything.

wifi password didn't work and staff didn't know why

:) wasn't a fan of the traditional english breakfast once i received it but was still worth the money as there was plenty other things to

verry good breakfast

also arranged early check in and when i got there was told i d have to wait in lobby till usual check in time

went into the bar and everyone was friendly

there’s a bar downstairs where you can relax on an evening

downstairs bar with pool tables

bed was ok to sleep and they allowed early check in and later check out

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

gym, spaciousness of room and location to city centre

the room was really spacious with its own kitchen and living area

the location, cleanliness and room service options were excellent

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

have stayed here regularly with and without my kids

at the inn, the hot tub was amazing, also nice touch with the complimentary stocked mini bar and welcoming treat board on arrival, we have booked up again to visit shortly 5* from

location, plenty of free parking, clean room, nice hot powerful shower, comfortable bed

private courtyard, with patio table chairs and luxury hot tub - even allocated own parking space

parking, countryside, staff

service, accommodation and delicious breakfast, surrounded by beautiful countryside

wifi is free too

room service meal and the breakfast was lovely.

room nice, breakfast ok, bed big and confy

only one fast ev charger, which i struggled to get on as always in use

i had room service and it took a good while because the dining room was busy at the same time i was told

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

lovely accommodation and a nice continental style breakfast.

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

lovely breakfast and lots of little extras to make our stay special

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

great bed. decor excellent. lots of parking. great setting overlooking the seafront.

dirty plates containing unfinished food and glasses from room service had been left in the corridor for hours

lack of parking spaces especially disable spaces at the front of the hotel.

wifi signal was poor & there was little mobile signal which meant i could not get as much work done

i didn t get wifi as there was an issue with the router.

great size room. very welcoming staff. superb food and good bar prices.

bar staff great

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

prices for breakfast a bit steep for kids

large suite in great location , free parking nice spa facilities.

is great with great beach walks and a spa gym swimming pool jacuzzi steam room and sauna

no bar service. wanted a bottle of water to be told bar shut

parked my work van in the private parking with no issues and it's free

great breakfast choices

amazing host and breakfast. always happy to help.

our room was clean and comfortable and breakfast was fabulous

great breakfast and hotel is in a quiet and safe location.

breakfast options were perfect

ev charger in car park - painfully slow

plenty of parking spaces in hotel grounds

the wifi was also perfect for working

free parking free netflix breakfast was delicious everything was just easy and relaxing

not much parking

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

the lounge bar does a mix of bar meals and light bites - which are tasty

was no room service food on when we got back to the hotel, despite being told from reception we didn't

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

staff were very pleasant and helpful the breakfast great

free onsite parking

the free breakfast and the free parking in an area where there is none

could do with parking lines

lovely room. perfect size for 2 adults with 2 young kids

great location, got an early check in too and the staff couldn t have been more helpful

delicious full english breakfast in room

large room. very good cooked breakfast. parking outside the hotel

unable to get wifi

i wasn t too bothered by the noise of the bar but i ll sleep through

city clean friendly staff lovely breakfast and bar areas nicely

comfortable bed , nice large tv and free wifi

there is no room service which is a big down for my preferences

clean towels were only provided on the second day after we met the housekeeper and requested room service

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

bar food was good in portion size and breakfast buffet was very well stocked with plenty choices to

enjoyed the gym and pool and good staff making the experience easy

kids enjoyed it

was brilliant, we used the pool and steam room this time too and were not disappointed by it all

freindly staff great location and great pool/gym

we were able to use the swimming pool which was really good and part of the soa complex

it is not often that one finds luxurious rooms, large swimming pool, gym, spa and golf in one place

restaurant service great, bar staff terrible waited 13 mins for a bottle of prosecco rib room not been for 6 months,

also the bar staff and drinks were very nice and the breakfast was lovely

i enjoyed the spa with my friend and later went for an evening meal at the onsite steakhouse which was cooked

i was really lucky and got a parking space, however these seem somewhat sparse

the only slight niggle could have been parking outside hotel but we got parked

no real room service

location. excellent dinner and room service. very good freshly cooked breakfast

super friendly staff who offered late check out and collected my coat when i left it in the hallway

place, well positioned, quiet and comfortable with excellent facilities including ample parking

of parking spaces and well laid out

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

room service great

breakfast was amazing and the hotel was beautiful

breakfast was nice

breakfast was great, and the kids loved it

kids running around in the corridors late at night parents fault not the hotel a member of staff

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will definitely go again

very easy , staff brilliant and car park very accomadating for our car and trailer