breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

value for money including the use of gym, swimming pool, sauna, and steam room

plenty of parking

plenty of car parking

i can t comment on the gym as we didn t use it

wifi weak.

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

loads of parking and easy access to the tunnel to north shields

pleased with the early check in considering our room was available after 4pm

great wifi

excellent wifi

i had the top room and was unable to access any wifi

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

early check in as most places won't let you in until after 16:00

location and free parking was very good

free parking

the bar had no atmosphere and the music was awful so i only had one drink and left

how empty the bar was its amazing in there

wifi reception not great in the room furthest from the reception

wifi didn't work

we got room service breakfast was cold

the location next to the lovely beaches. excellent breakfast good room service

wifi not very good

helpful staff beginning with reception through to waiting staff and room service

relaxed atmosphere in a spacious bar area

amazing host and breakfast. always happy to help.

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

the breakfast is delicious

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

partner said the cooked breakfast was delicious

peaceful location with easy parking

breakfast was really exceptional

i enjoyed how quite is was and the room service was excellent

our room had a lovely view overlooking the golf course

maybe needing a bit of an upgrade jacauzi wasn’t very clean kids playing in pool being a bit of a pain no staff to control

plenty of parking spaces in hotel grounds

ev charger in car park - painfully slow

only thing would be room service an maybe later drinks for residents

also no phone in room to order room service but was a

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to join after returning to the hotel

place to stay, great gym and nice spa area

swimming facilities were fab for the kids, really friendly and helpful staff

the room exceeded my expectations and the wifi worked perfectly when i chilled out watching netflix that night

large suite in great location , free parking nice spa facilities.

huge rooms , great wifi, stunning views

free parking and wifi was a bonus

early check in and late check out

everyone very helpful landlady very friendly good breakfast hood bar food.

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

free parking and wifi was a bonus

kids coughing while we were having lunch had to move seats ..

in swimming pool not enough space for kids to play

the hotel was perfect for kids & the room had plenty of space

great property in a good location. lovely gym and spa facilities.

spa/pool area a little too crowded to enjoy fully

ordered room service which came quite burnt, but we hadn't eaten all day so didn't bother to complain

it was great having a guest laundry to use

gym was amazing! and empty which was a bonus!

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free to use and they even provided the soap and fabric

good size clean room room service was good aswell

both the bar meal i had and the cooked breakfast were not that great

& helpful staff, plenty of car parking spaces and the room was well appointed and warm, with a spacious bathroom

thing i can think of was the wifi was terrible

i had to buy one of each pack of crisps and the staff took an order for room service from the adjoining bar/ reateraunt and 35 mins later told sorry we aren't doing food

wifi was a bit problematic but i was told it was an issue that day, rather than an ongoing problem

all amenities were included and all our needs catered for including both breakfast and dinner on room service

room service was excellent!

drinks i have bar expensive but to be expected.

offered different restaurant however we travelled most of the day, just had room service

good wifi throughout

bar prices very reasonable and food choices good

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

bar staff great

plenty of choice on the breakfast bar and a large full breakfast if you preferred

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

lovely accommodation and a nice continental style breakfast.

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

location, decor, breakfast, quiet, clean

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

room service food - had to wait 1 hour 20 mins for food

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

good flexability on the late check out which is good for

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

late check out at 12

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best

very clean, early check in available staff very helpful

room service

10.50 each extra); room service was a god-send!

small gym

in the bar was slightly slow but the restaurant was closed so it was busy

group of loud lads in the bar early in the evening that spoiled the ambience for a while

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

nice cosy and comfortable bar area with good ambience

room service for dinner was fast and the food was very good

the room service choices. especially for kids.

the hotel's bar is very cool, and the rest of newcastle's nightlife is within just a few minutes' walk

check in reception team, excellent. room service very efficient and friendly.

services for kids were amazing

amazing decor, super friendly restaurant and bar staff

the hotel was immaculate and the staff were very pleasant. the breakfast was brilliant

the pool and spa and gym was very organised

it was a faff having to get the hilton app to obtain free wifi

kids swimming lessons going on in a pool that was already quite small

reception

very petty i know but the gym was a little run down but nothing to really complain about at all.

i also appreciated having the late check out option for free by being a member

wifi is free too

good breakfast, comfy bed. ev charging

good facilities with an italian restaurant on site and room service

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

also, the laundry was clean and fresh

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

who runs the breakfast service at the hotel is excellent

excellent choice of breakfast, location & evening meals.

breakfast was lovely

sadly the wifi was patchy in the reception area and non existent in my room.

slight disappointment was that the spa wasn't open during our stay

the early check in as standard - and the option to give them a call to see if even earlier is possible

the bed was so comfortable. breakfast was tasty and the spa was luxurious

for a late check out, received a call then telling us our late check out wasn t on the list

it should do more to advertise the spa treatments located in the hotel

i also managed to make use of the gym which is small but fab

hotel bar and restaurant was good as well

well equipped and laid out gym

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

restaurant which you can have for room service

really appreciated the free wifi - wouldn't stay without it - and the free parking makes the cost of a stay even more value for

wifi works well

there's a very good bar on site if you fancy a drink or a bite to eat

the bar was open to drink outside with a telly showing the football and the wify was excellent

great wifi and tv

the breakfast is great cooked to order staff so friendly and helpful

phoenix bar lovely and

lift to 1st and 2nd floors, the food, the room, on site parking, friendly/helpful staff etc

free parking at the side and round the back of the hotel and great location for transport links into

breakfast was very pricey!

really liked the parking at the back and the decorations

lovely bathroom ,television and fast wifi

e spy bar etc) but in the evening there was no one around so there was no noise at all from bars etc when

comfortable bed , nice large tv and free wifi

parking was great, had get up early to move the car to allow some else leave

excellent location easy check in beautiful room with river view lovely breakfast

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

late check out was bonus and well received

the bar area was lovely for an evening drink/ meal

room service for meals was very good and the food great

configured, spotless with tea and coffee facilities, an excellent shower, wide screen tv, free wifi, safe and very comfy bed

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about it

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

the only negative was the bar drinks weren t the best.

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

location, great staff who were very accommodating with my early check in and night staff were very helpful with parking

limited parking spaces

free parking right out the door was great as well

big car park with enough room to park my truck

nice common and golf course next door to stretch your legs after a long journey

friendliest bar manager and staff we have come across in a long time

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

luckily, i'm not too sensitive with noise but my kids took a long time to go to sleep due to noise and hot rooms

checking in staff indifferent, waiting for a lift

joined rooms for the kids. free minibar.

pool and spa area were great

issues getting online with wifi

the only downside of the hotel is the bar prices a little steep

easy to get your breakfast and lots of room to sit.

we were also allowed an early check in

gym is well equipped

clean room, comfortable bed, great location for shops and train station, good breakfast

breakfast and evening bar excellent

there was also entertainment in the bar whilst we were there

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

r a fee of only 20)

not the cleanest in areas in the room, chipped mugs and having to get a pass for the gym is very annoying

early check in, late check out. clean room and friendly attentive staff.

we didn't have the food, but there is an option for 24 hour room service of basic meals

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

hotel staff great , coffee at breakfast not so great

the service at breakfast all the staff were very friendly and helpful also at reception

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

property was easy to find with plenty of parking

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

breakfast the next morning was very good

staff, well equipped room, good breakfast choices and a relaxing bar with an interesting drinks

it was placed finding it was easy the pool was brilliant the hotel is nice with a nice chilled out atmosphere will stay

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

issue was breakfast no waitress or staff to help or serve

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

got early check in which was great as we were going to horse racecourse for the day

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

room was on first floor near the fitness centre and smelled like a school gym changing room.

lovely bright and clean hotel with great bar area. will definitely stay again.

the lobby and bar of the hotel is very stylish and the location is very

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

was a little cold in the bar area… but i think the heating might have been on the blink as there were oiled filled

staff helpful with early check in and late check out as we are ihg members

the breakfast was included and was self-service

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

was amazing in reception, the bar and restaurant for breakfast

the staff also allowed us for late check out

the wifi was problematic at first, but it got fixed quickly after contacting support

laundry shot was quite near our room which made a bit of noise

could have been more fruit, nutella and pancakes for kids.

nice and comfort and more space , small kitchen lovely and quite clean and tidy

room service with great food at reasonable price

early check in was available 4 hours prior to check in time

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

loved my room with kitchen facilities and the size of the bed was fantastic

the lady on reception/ bar was fantastic and our evening meal was lovley

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

the bar / restaurant area has a continental feel

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking & reasonable price - definitely recommend & will return

the hotel is a little dated, gym equipment in particular was very old fashioned.

gym a bit small, ok for 2 people

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

went into the bar and everyone was friendly

downstairs bar with pool tables

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

lovely stay lovely bar lovely people, really nice for a nice little get away!

free parking was provided and the hotel itself is modern and spotless

limited room service.

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

but rhays probably a me problem as i wanted to relax, not fight around 20 odd kids

hotels fault but last time we stayed we couldn’t relax in pool as there loads of noisy kids

room access through laundry and far from main entrance

had to leave the novotel with no refund as their pool is indefinitely closed

the leisure facilities are fantastic, very clean changing rooms,gym and pool area