cent) wifi, good food and extremely friendly and

initially lack of room service but this was resolved

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)parking position of hotel. the room was amazing. (+) good parking & room basic but fully adequate (+) great parking with big spaces,friendly staff,comfortable room and great breakfast all on the seafront and (+) big free parking (+) parking was easy and secure (+) parking excellent (+)location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking (+) free parking was a bonus too (+)of free parking

the side bed for kids was in very poor condition and making noise at night

bar prices were very reasonable

a little crowded on the top floor, reception area narrow & inconvenient, wifi

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff were polite, friendly and nothing was too much trouble for them, the room was

wifi is good

tremely) weak on the top floor, dust on window handles & blue vases

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

tv didn't work the signal was absolutely terrible so i watched my ipad, however you do get free wifi so that was a great

free parking

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

wifi didn't work

great location lovely staff fantastic breakfast comforter rooms very clean good parking included

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

also, the laundry was clean and fresh

either relax in the bar / tv area or exercise in pool / gym

the big pool was an added bonus to keep the kids happy

nice modern hotel nice restaurant and bar and good breakfast selection as well

no mini bar in room

kids running and screaming up and down the corridor from 10pm until after 1230am

poor wifi, the connection would break quite consistently 4

is unbelievable value for money, the location is perfect, ample parking

wifi weak.

free wifi signal was very weak in the room but ok in the hall downstairs

loads of parking and easy access to the tunnel to north shields

partner said the cooked breakfast was delicious

amazing host and breakfast. always happy to help.

the breakfast is delicious

great breakfast and hotel is in a quiet and safe location.

breakfast options were perfect

choice on menu - especially room service

liked the facilities such as gym/pool and bar/restaurant area

pool too cold

it has a nice gym, swimming pool, and bar.

room service was efficient and food was delicious

bar staff great

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

bar prices very reasonable and food choices good

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

good parking

would ve been better if they had room service or even just order drinks to the room but when asked they said they didn t do

bed fab, room fab, immaculately clean, breakfast fab, location fab, free parking a bonus, second time here, we will be back, thankyou

wifi wirked well plug sockets by bed

was good except 10am check out is to early didn't give chance for breakfast and a last swim in pool before having to leave

parking was easy

there s no kids menu available you have to ask bartender what s for kids- and he tells you

perfect location for a day at the beach with the kids , bonus of a swimming pool

a nice little gym and pool we had access to was an added bonus that we took advantage of

the location, parking, comfort and overall quality and high standards

breakfast was amazing and the hotel was beautiful

location yet close to good restaurants and bars

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

room service great

open wifi network is insecure.

drinks i have bar expensive but to be expected.

availability of gluten free and vegetarian options on late room service menu.

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

good location and staff knowledgeable about parking options.

limited parking spaces

mattress and pillows were very firm for my liking and bar selection is limited

careful when parking round the back of the hotel

the only slight niggle could have been parking outside hotel but we got parked

is is based on staying there three days a week for several months

free parking & wifi is included and there is a great choice of

i even had bottled water and an iron & ironing board and free wifi

the room, breakfast, parking, and the location was spot on

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

phoenix bar lovely and

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

unable to get wifi

a great breakfast

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

good location... very clean, friendly staff, lovely bar area

this was a bargain considering the cleanness , friendly staff , how lively was , fast wifi , location

wifi didn't work on my phone

parking a plus in jesmond where parking is permit only & difficult to find

the gym was closed due to covid

the water pressure was excellent and breakfast was delicious

location good breakfast pleasant staff

i also appreciated having the late check out option for free by being a member

was really nice stay, good budget hotel, even has a mini gym

room service provided blow heater

the wifi in he hotel was very poor

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

from the concierge, hotel reception to the bar staff where we had a quick bite to eat and a drink

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

room service ends too early

nice cosy and comfortable bar area with good ambience

the staff are friendly as always and the room service was tasty and great.

ev charging points on site easy to get to

room service ended at 10 pm

loved the gym, very small and nobody there

value for money and quick and good room service for food

the bar staff x x was epic & very accommodating

room, the food

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

polite staff. room service was spot on.

very attentive staff in both the bar and restaurant

quality and also late room service

wifi doesn t work in bedroom at all

i could not get wifi in my room.

room service was very poor, the bath room was cleaned once during our stay, the refill of toilet

this place offers room service which is a plus to me

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

lovely accommodation and a nice continental style breakfast.

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

as golfers could not have been better,two courses in walking distance.

location great for our family party over the road at the golf club

excellent location - great bar next door - friendly helpful staff

room service didn t work

the 6 tray room service charge :

the pool and spa and gym was very organised

swimming pool facility was good but found it to be a bit small and busy but pool size was reduced due to a

gym, swimming pool and sauna was fantastic with the kids and the room was very spacious and comfortable

pool was a little overcrowded due to swimming lessons taking place on sunday afternoon and the

easy to find, plenty of parking and friendly staff and customers

all good, if anything parking

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

staff, clean rooms, decent bar and free parking

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

nice view of the golf course

we enjoyed the bar next door- would recommend

it was dirty, tiny and full of kids dive bombing into the pool

steam room, lack of public transport, spa was turned off in the middle of the afternoo

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

nice hotel and fabulous breakfast

the gym was clean and the breakfast was ideal

wonderfull breakfast wifi free and excellent quality very good restaurant

the room the bar the restaurant were all very good

clean, friendly staff and good location. nice and spacious rooms, good bar and nice facilities.

no room service

good wifi

the early check in as standard - and the option to give them a call to see if even earlier is possible

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

the hotel offers room service, the room was very nice, the bed was comfortable

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

sadly the wifi was patchy in the reception area and non existent in my room.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

breakfast was lovely

wifi was less than good and non existant on our 9th floor

my kids loved the room, and the hot pool

loved the pool and heath spa facilities and room service was excellent and

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

although not a kid orientated hotel the kids had a great time and we will most certainly be back again and again when visiting our family

prices for bar and breakfast are reasonably priced and staff were exceptional, the 2 girls in the bar on

free wifi

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

great location, clean , good bar selection and top quality staff

nothing. i was a little nervous seeing kids and party goers but it was absolutely fine!

of full english items, breads and cereals, we didn't try it but there seemed to be plenty of room service meals

excellent gym

it's an excellent hotel with a superb bar which is part of gino's restaurant

should be a manual in each room explaining the facilities, wifi etc

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

also the free wifi is really straightforward to connect to, and it's fast

the gym was a very nice bonus

very friendly staff, spacious rooms and great location for town. nice gym also.

i also liked that we were offered early check in

lovely rooms, lovely bar area and great, friendly staff.

gym is a bit snug

dissapointed the bar was closed when we got back 2330

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

could do with a refurb and gym was too small

good wifi

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

the staff are friendly it has a gym and a sauna and a nice breakfast

great location brilliant breakfast and friendly and helpful staff

checking in staff indifferent, waiting for a lift

grand hotel, has indoor pool & gym, but i didn't get chance to use these, maybe in my next stay

serve breakfast with really helpful staff

room really clean and fresh, nice bar area and excellent breakfast

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

breakfast and gym were both on the second floor

breakfast was excellent, plenty of choice, all fresh, room was spotless

gym is well equipped

wish the bar had stayed open a bit later.

great location. early check in. breakfast ok.

wifi was excellent as well, hardly dropped at

couldn't connect to wifi in the room.

coffee at breakfast was poor. bar shut at midnight.

wifi - password given didn't work

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

staff were fantastic, coffee was great and the wifi was very strong

wifi was really fast and didn't have any connection problems

enough for our group, ice available on corridors, rooms were modern and clean, food facilities in kitchenette

young kids couldn’t manage the numbers and no one in management position to oversee

room service was overpriced and food was not that great so would choose to eat out if re-booking

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

bunk beds for the kids in a separate area, good facilities

breakfast had a choice of hot and cold buffet

pool a bit small and there is no sauna although there is a steam room.

so accommodating, rooms were spotless the spa was clean and great location

love the spa and wellness centre brilliant location

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

as a member the early check in and late check out was a massive bonus

the breakfast was included and was self-service

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

30pm and slightly early check in was no problem

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

room service food overpriced ordered a pizza 10

no room service delivery to room for breakfast

close to arena, early check in, comfy bed

the prices of the meals and room service

easy access from a1,plenty of parking and next to a petrol station with

excellent breakfast, nice playroom for kids.

nothing. everything was perfect. great price too for a hotel with a pool and spa.

the swimming pool, sauna and steam room are available till 9

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

lovely stay lovely bar lovely people, really nice for a nice little get away!

there’s a bar downstairs where you can relax on an evening

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

friendliest bar manager and staff we have come across in a long time

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

massive car park ideal when towing a 6m trailer with a van

big car park with enough room to park my truck

will stay here again as bar great and good price.

good service by staff.especially bar staff late a night when we arrived late.

standard of food at breakfast was outstanding

mostly the staffs attitude, amazing with the kids and really made it worth while

bar code machine for getting out of the car park is a real pain