wifi is good

left a day early because of it)

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

loads of free parking around, too

free parking

there is a bar and the prices are not high

great location, great staff, bar great, breakfast superb

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

wifi didn't work

sential in south shields),nice and warm room ,very comfortable bed

the location next to the lovely beaches. excellent breakfast good room service

the side bed for kids was in very poor condition and making noise at night

night in the bar and had friends visiting so couldn't talk very easily to them

location, friendly bar and restaurant staff.

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)breakfast was very good,friendly staff (+) great breakfast (+)breakfast was nice...good choice. (+)loved everything about this place from the receptionists, the breakfast staff etc , etc (+)bed was so comfy and breakfast was so tasty and fresh. location views were also lovely. (+)hotel, very clean and comfortable, food was delicious, both breakfast and evening meals (+)breakfast sea view (+)staff friendly free breakfast was lovely (-)was told breakfast finished at 9 30. went at 9 to be told just finishing so had toast.

nearby shops, near the tyne tunnel, close street parking, very tidy, clean room & modern facilities

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

street parking right outside

also free wifi which was great

was my second stay here, the things i like include the location, easy to get too, parking is simple

room service was lacking on 2nd morning so all the wet used towels lay on the bathroom floor all

good location good parking

spa facilities great

the room service was good. food was delicious

new equipment in the gym is excellent.

wifi and beds were not a double; two singles together and had a dent in between

a fridge in the room and room service would be good

tea/coffee hair dryer and free parking was an added bonus

for the price, maybe drinks could be included or room service

not much parking

the leisure pool and shanuas were beautiful so clean and so

right on the beach front ! beautiful room , very comfortable. loved the pool .

exceeded expectations food amazing wonderful staff beautiful room fantastic spa

the room service pizza was terrible and the bed was uncomfortable. the parking a nightmare

food ordered room service food was pricey for what it was

dodnt tell you how to access the wifi or how to go about the free parking not the best customer service, but the rest of the

room service food was diabolical for the price

breakfast was nice, organized, lots of room

the big pool was an added bonus to keep the kids happy

nice modern hotel nice restaurant and bar and good breakfast selection as well

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

breakfast options were perfect

amazing host and breakfast. always happy to help.

partner said the cooked breakfast was delicious

great breakfast and hotel is in a quiet and safe location.

the breakfast is delicious

parking excellent too

perhaps less parking for staff out the fron to make more room for guests

food and room service was fabulous!

noisy , no room service for breakfast

lack of parking spaces especially disable spaces at the front of the hotel.

also, the laundry was clean and fresh

staff very polite and helpful,rooms well appointed,modern and very clean,good wi-fi connection,breakfast was a buffet but plenty of choice,did not eat in the

arrived early but the room was ready and we could have pre match drinks in a relaxed comfortable bar within a

room breakfast clean clothes washing and drying facilities gym excellent staff

i went down to find out if i was doing something wrong and he asked room service staff to check - manager advised i should not have the room as tv ooo so was given key

wonderfull breakfast wifi free and excellent quality very good restaurant

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

lovely accommodation and a nice continental style breakfast.

location, decor, breakfast, quiet, clean

the kids loved the fact you can sit down in the shower cubicle

room peaceful stay as requested very clean and modern easy parking nice staff relaxed buffet breakfast good selection for continental breakfast and well cooked and hot cooked options tables

we were early so had a drink in the bar and were served by some very attentive and courteous staff

staff in the bar were amazing

use of the pool and sauna, hot tub etc was a nice bonus to the trip

negative was spa small and pool full of kids

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

bar staff great

really lovely hotel,great bar and food and staff excellent

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

we ate in the bar in the evening and the food was very good and excellent value for money

was great, the room was clean and comfortable and the bar downstairs had live music on

under new. management t of the bar & cafe great staff made welcome as regular visitors

bar was nice and quiet, amazing restaurant with excellent food and staff

earlier check in options even if pay a little more free parking more room service options

got room service and the food was really nice too

open wifi network is insecure.

availability of gluten free and vegetarian options on late room service menu.

room service food - had to wait 1 hour 20 mins for food

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

good flexability on the late check out which is good for

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

late check out at 12

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best

very clean, early check in available staff very helpful

room service

10.50 each extra); room service was a god-send!

small gym

in the bar was slightly slow but the restaurant was closed so it was busy

group of loud lads in the bar early in the evening that spoiled the ambience for a while

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

nice cosy and comfortable bar area with good ambience

room service for dinner was fast and the food was very good

the room service choices. especially for kids.

the hotel's bar is very cool, and the rest of newcastle's nightlife is within just a few minutes' walk

check in reception team, excellent. room service very efficient and friendly.

services for kids were amazing

amazing decor, super friendly restaurant and bar staff

location good breakfast pleasant staff

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

the water pressure was excellent and breakfast was delicious

helpful and supportive staff particularly so as my request for an early check in was supported

late check out if you are an ihg member too

there is no room service which is a big down for my preferences

free parking & wifi is included and there is a great choice of

good size room. wifi quick

carpet was dirty and even when room service came they didn't clean everything

also the room service, not room service

food was excellent - room service and very well presented

phoenix bar lovely and

parking was a bit of a problem

option for room service and a pub downstairs

not the best breakfast

good location... very clean, friendly staff, lovely bar area

staff were very pleasant and helpful the breakfast great

buffet breakfast simple : choice of juices, toasts , fruit , cereal

understand breakfast no one around to order full english that was included in our stay so ended up leaving

super friendly staff who offered late check out and collected my coat when i left it in the hallway

the only negative was the bar drinks weren t the best.

good location and staff knowledgeable about parking options.

limited parking spaces

the parking was a bit complicated if their car park is full

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

the kids were over the moon with everything which is all a parent can ask for

i wish there were more options on the menu for room service.

swimming pool facility was good but found it to be a bit small and busy but pool size was reduced due to a

great breakfast too

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

they had breakfast there twice and dinner the first night

staff were lovely. room service was great quality. lovely hotel

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

room service meal timings

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

breakfast was lovely

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

english breakfast was not the best, bit dried up - expected it to be a better

great breakfast options on the morning

no room service

good wifi

the early check in as standard - and the option to give them a call to see if even earlier is possible

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

the hotel offers room service, the room was very nice, the bed was comfortable

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

well equipped and laid out gym

rooms are clean and comfortable good wifi

the wifi did not work in the room but did in the corridor? air conditioning was noisy

handy and bar was open till 2pm for people staying at hotel with security at door was fab and bar was really

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

the bar closing at 3am

we had a great room, the view was stunning and the kids loved the bunk beds

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

wifi a bit slow. no seeds at breakfast.

excellent location easy check in beautiful room with river view lovely breakfast

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good sleep and great breakfast in the heart of where you need to be thank you

could connect to the wifi but but i was not able to connect to the internet to use

we had dinner and breakfast in the restaurant, food was amazing and the portion was huge

wifi connection kept dropping out

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for instance

see or try the pool, was only there for christmas shopping

i also liked that we were offered early check in

excellent breakfast, very helpful and pleasant staff

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink, the bar prices were very

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

there was also entertainment in the bar whilst we were there

excellent location and late check out

service, after travelling all day we just wanted to shower & put on pjs but had to order from bar

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 12pm check

requested for an early check in as we were scheduled to arrive early

the only downside of the hotel is the bar prices a little steep

wifi was a little variable.

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

if you ask for early check in, you get an automated response saying they will try their best - they don t

great location. early check in. breakfast ok.

couldn't access the free wifi

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

the bed was comfortable and the late check out was awesome

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

very friendly staff clean room with a lot of space. fabulous breakfast

wifi didn t always work

i ordered a burger on room service and it was delicious

wifi didn't work first time

great room, bathroom, wifi, breakfast and dinner

lovely bright and clean hotel with great bar area. will definitely stay again.

definitely recommend for all people especially with kids

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

was superb, nice to have a bar downstairs and food was great

massive car park ideal when towing a 6m trailer with a van

good was beautiful and presented lovely the staff are so nice and helpful the bar staff where chatty and cared about our

nice and comfort and more space , small kitchen lovely and quite clean and tidy

gym was small but equipment was workable but the tv x3 were not working but didn t spoil the

that it had a balcony in the room to smoke also a kitchen with everything washing machine hob

bar area perfect to have a drink watch sport and wifi good enough to be able to work a little.

early check in. very straight forward and amazing view of the best stadium

early check in for ihg members. room was spotless. check-in was fast and very helpful.

very good breakfasts plenty thing's for adults and for kids

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and rooms were

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

so not really a family room if kids are a bit older

for a superior room which is meant to be early check in and late check out

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

room service food overpriced ordered a pizza 10

about the possibility of an early check in and we re told it wasn t possible due to being fully booked the previous night

the lady on reception/ bar was fantastic and our evening meal was lovley

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

the bar / restaurant area has a continental feel

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking & reasonable price - definitely recommend & will return

the hotel is a little dated, gym equipment in particular was very old fashioned.

gym a bit small, ok for 2 people

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

as golfers could not have been better,two courses in walking distance.

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

lots of free parking available at the hotel

super modern clean and comfortable hotel.nice pub/restaurant.great staff easy ample parking

excellent dog friendly bar & restaurant

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

the bar and restaurant were spacious, comfortable and cosy

swimming pool juzzie gym etc nice staff

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

great with the kids

although not a kid orientated hotel the kids had a great time and we will most certainly be back again and again when visiting our family

location next to the northumberland golf club

bed was ok to sleep and they allowed early check in and later check out

nice bar with a pool table downstairs

went into the bar and everyone was friendly

downstairs bar with pool tables

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning