the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

the lounge bar does a mix of bar meals and light bites - which are tasty

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

swiming pool was a hit gor the kids

staff amazing breakfast great bed was comfy great for the kids very friendly and accommodating

waiting and bar staff first class

the food in the bar and grill was delicious so i definitely recommend that restaurant

spa and reception staff very friendly and helpful

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

and ironing board to tv and kettle bed was comfy and sheets and towels were fresh and clean also breakfast was good too

everything, kids loved the breakfast

limited choice of breakfast and same menu on a daily basis.

i will be back in a few week. breakfast room service was great ud83dudc4d

went into the bar and everyone was friendly

downstairs bar with pool tables

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

there’s a bar downstairs where you can relax on an evening

lovely stay lovely bar lovely people, really nice for a nice little get away!

the rooms were large, clean, nice bathrooms and had parking right outside

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space right outside our door which was most

parking

we were attending a wedding close by and was able to get an early check in

wifi was not very good in our room

excellent breakfast included in the price

great restaurant and extremely tasty breakfast

accommodation, fabulous hotel clean fresh and everything you need for a stay, beautiful bar and restaurant, value for money and excellent menu , with earlybird specials and sunday lunch

wifi wasn't working in our room

we were delighted to see they had recently installed an ev charger which we were able to use overnight

wasn t housekeepers to blame one thing i must say on returning to the hotel we headed for the bar for a drink and unfortunately the queue was nearly to the outside door so went straight to our

about the possibility of an early check in and we re told it wasn t possible due to being fully booked the previous night

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

30pm and slightly early check in was no problem

for a superior room which is meant to be early check in and late check out

staff helpful with early check in and late check out as we are ihg members

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

breakfast was absolutely lovely. so fresh

shower door didn't shut resulting in us having to mop up water, sink in kitchen dripping all night, disturbed sleep

the evening meal we had in the restaurant was of the finest quality and we thoroughly enjoyed breakfast

breakfast was pretty good too

the fish but i overheard one of the waitresses mention that there was some sort of crisis in the kitchen and they were all trying so hard to keep all of their customers happy that i kept quiet

gorgeous room, lovely facilities. friendly staff, great breakfast.

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

arrived we got a complimentary upgrade and late check out

access to the swimming pool and gym facilities

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

great value and excellent room and breakfast

wifi needs improvement. shower not quite hot enough!!

coffee at breakfast was poor. bar shut at midnight.

great location, comfortable, affordable and a great gym.

were able to leave our bags there and on return after asking if we could go and freshen up in the gym, we were told we could have a courtesy room to have a shower and change - i thought this was

gym & breakfast

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check in even though i mailed about an early check in prior to

wifi didn't work first time

room was on first floor near the fitness centre and smelled like a school gym changing room.

complementary mini bar items

wifi was really fast and didn't have any connection problems

nice room, good location and it has a gym!

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

i never found the gym ...does it exist

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

room service for meals was very good and the food great

good gym facilities

room really clean and fresh, nice bar area and excellent breakfast

we were also allowed an early check in

late check out on sunday was particularly good

helpful staff, supported with early check in and offered to keep my luggage when i went for work

excellent dog friendly bar & restaurant

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

the bar and restaurant were spacious, comfortable and cosy

spa facilities very good

enjoyed the spa and gym

room service menu extensive and excellent value

the wifi was strong but the registration process was long winded and

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no hot water, so i wouldn t like to

upgraded room. very spacious and cozy. warm heating system. with kitchen.

gym needs massive improvement.

room service staff could do enough for

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

problematic connection to wifi in reception area

the location, the room, the attention to detail, the room service

wifi: you must become a

wifi and tv were poor quality. not clear how to access radio.

the room, very clean, the staff. particularly the staff at bar and restaurant.

well equipped and laid out gym

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

rooms, bed, bar location

kids (14 and 10) and me have spent 3 nights in this hotel

ordering room service was a breeze and there were plenty of options

ins not desserts

provisions inconvenient having to go down to reception on ground floor to collect key to use gym to n first floor better to just leave it open as only guests can access lift anyway to get to

i also liked that we were offered early check in

the layout was spacious with plenty of space to sit and relax in the bar area

butler robot was brilliant for room service

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

we had to change rooms shortly after check in due to no wifi connectivity

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

who runs the breakfast service at the hotel is excellent

breakfast and service

the stable restaurant and bar were very nice as was the food

food at the adjacent stables bar was great

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

debbie lovely restaurant plenty of parking discount of beamish

set in gorgeous parkland setting next door to golf course and activity centre

and had a fantastic view overlooking newcastle, the hotel facilities where fantastic with a gym and swimming pool on the lower ground floor

breakfast was great, plenty of choice and well cooked

the kids were over the moon with everything which is all a parent can ask for

the kids loved the pool. the breakfast was fab.

the views of the tyne bridge room service staff room

spacious room with all mod cons

also visited the spa there which was excellent

room service was limited and over priced

no room service

the decor is so lovely and the bar has really good vibes

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being delivered to our room at no extra cost which we appreciated and was the best

parking, countryside, staff

really excellent full english breakfast got the day off to a flying start good quality ingredients and plenty of it

of free parking, nice clean room, comfortably bed

the breakfast was good it was nice to have room service. the outdoor area was lovely.

no noise, incredible facilities, spa and bar staff were wonderful

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

staff were lovely and friendly especially the bar staff they went above and beyond to help

very attentive staff in both the bar and restaurant

beautiful hotel quality food .leasure spa , beautiful

10.50 each extra); room service was a god-send!

the wifi worked wel

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

wifi required setting up cloud account

sometimes could do a better gym

room service for dinner was fast and the food was very good

nice cosy and comfortable bar area with good ambience

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

group of loud lads in the bar early in the evening that spoiled the ambience for a while

in the bar was slightly slow but the restaurant was closed so it was busy

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

lovely bar with original features and nice outdoor seating area, dog friendly

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

was some choice language from some of the locals at the bar

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

very clean and excellent staff we got checked into room prompt and late check out great stay

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

room service provided blow heater

staff and bar were l9veto sit and relax in.

the wifi in he hotel was very poor

big car park with enough room to park my truck

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

massive car park ideal when towing a 6m trailer with a van

was great, the room was clean and comfortable and the bar downstairs had live music on

everyone very helpful landlady very friendly good breakfast hood bar food.

early check in and late check out

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

free parking and wifi was a bonus

earlier check in options even if pay a little more free parking more room service options

offered different restaurant however we travelled most of the day, just had room service

bar wonderful, we didnt have breakfast

all the staff from the manager and reception to the bar tender and maids were so polite and

staff couldn t have been more helpful with check in/check out, room service etc

room nice, breakfast ok, bed big and confy

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

no coffe machine at breakfast . they bring the coffe in the pot .

ordered room service and the girl in the restaurant was so friendly

liked the facility and the bar downstairs , big red button at the bar is a great way for sales

understand breakfast no one around to order full english that was included in our stay so ended up leaving

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

despite their being a menu in the room for room service, when we ordered on line, we couldn't pay by card which was ok because we did have

really appreciated the free wifi - wouldn't stay without it - and the free parking makes the cost of a stay even more value for

breakfast was very limited for kids

free parking, privacy and no pressure

even my kids noticed that

phoenix bar lovely and

breakfast was very limited for kids

room breakfast great value

generous breakfast, comfortable beds and helpful staff

friendly reception and bar staff. very helpful and professional.

mostly the staffs attitude, amazing with the kids and really made it worth while

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

great location, friendly reception, perfect parking

lovely staff and big rooms. fab bar next door with a nice vibe

free parking & wifi is included and there is a great choice of

there is no room service which is a big down for my preferences

very comfortable nice bar area, able to order food in the evening hotel very clean, public areas very pleasant lovely

the bar was small enough for me to feel comfortable to go down alone to have a meal

no real room service

good location and staff knowledgeable about parking options.

parking may be an issue as the car park is small

they had breakfast there twice and dinner the first night

more staff serving in the bar area at busy times

parking a bit limited with a battle spaces , but that s nit picking !

d quick)

the location, parking, comfort and overall quality and high standards

plenty of choice on the breakfast bar and a large full breakfast if you preferred

not enough bar staff - long wait for service

great size room. very welcoming staff. superb food and good bar prices.

bar prices very reasonable and food choices good

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

breakfast lovely. room nice and clean.

access to the gym and pool as part of the room is great

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely recommend the hotel to anyone for

we had a great stay and staff very friendly in the restaurant, room was absolutely immaculate and spa was

the pool the surrounding is abit grubby needs a good clean , when swimming could see dirty

room service didn t work

room was small. no room service after 9pm

limited room service.

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

we booked room only - it was good & quiet. plenty of parking.

the bar / restaurant area has a continental feel

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

nice breakfast included, pleasant staff at night in the bar and in the daytime

lovely bar and restaurant on site

we couldn't eat in the bar area with our two well behaved dogs with us, so had to have room service

one room turned into a very small fitness suite to de stress from kids or keep up with fitness if away for work

i hadn t realised that kids ate for free so that was a lovely surprise

no ev charging. no gym/swimming pool

were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within minutes

partner said the cooked breakfast was delicious

the breakfast is delicious

great breakfast choices

offer states continental breakfast, but the owner goes out of his way to please

our room was clean and comfortable and breakfast was fabulous

here a few times now, always enjoy it, we had room service and the food was great, one particular that impressed me and my girlfriend is how nice

dinner at the restaurant was delicious, as well as the breakfast

wifi connection information should be available without needing to go to reception

station which takes you downtown within 20 minutes - lovely room, with lots of tv channels, free wifi, quality shampoo/shower gel, towels etc

good gym

the lady behind the bar was brilliant. excellent customer service.

there is a good bar reasonably priced with offers on drinks on certain

we had a bar meal it was delicious and also a drink good price

the bar & seating area were comfortable & so was the bedroom

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

comfy i like swimming pool had go down for room service they were sooo busy

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

had to leave the novotel with no refund as their pool is indefinitely closed

the kids were ever so upset

also noted a nice golf course 5 mins walk down the avenue, looked nice

nothing except that the bar menu is a little limited but not a problem

the bar was very relaxing and the restaurant was soothing

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

clean, warm, lovely library bar and a great

clean room and easy parking space.

was my second stay here, the things i like include the location, easy to get too, parking is simple

nearby shops, near the tyne tunnel, close street parking, very tidy, clean room & modern facilities

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

free wifi signal was very weak in the room but ok in the hall downstairs

new equipment in the gym is excellent.

liked the facilities such as gym/pool and bar/restaurant area

good parking

good location good parking

value for money including the use of gym, swimming pool, sauna, and steam room

nice modern hotel nice restaurant and bar and good breakfast selection as well

breakfast was nice, organized, lots of room

bed, breakfast

kids running and screaming up and down the corridor from 10pm until after 1230am

kids coughing while we were having lunch had to move seats ..

also the lady in the spa with blonde hair was so lovely too when i took my little boy swimming

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was amazing

bar and restaurant were ideal, we ordered some food in the evening whilst our children played table

felt the food in the bar & restaurant was a little pricey for what you were getting

the way in, we had a lovely day chilling out and we went back to our room and ordered drinks from room service which were