wifi. buffering all the time

a large selection of choice for breakfast and friendly staff

free parking and free for dogs

nice room clean plenty parking excellent food nice friendly staff great stay.

staff were excellent, both in the restaurant and for breakfast. well worth the money.

i will be back in a few week. breakfast room service was great ud83dudc4d

group of people came in with guns which obviously was for the sport shooting but made us and my kids feel uncomfortable and then straight after a big coach of drunk people got off and a man

late check out, great hotel

very easy , staff brilliant and car park very accomadating for our car and trailer

great to stay with family with good breakfast

spa and gym facilities were excellent

room was excellent x bar drinks good value x close to places of interest

clean rooms good price value for money swimming spa all clean will go back and stay

swiming pool was a hit gor the kids

very clean and spacious room, great that you can use the gym and pool for free!

friendly reception and bar staff. very helpful and professional.

standard of food at breakfast was outstanding

the kids loved the swimming pool, which although small was never too busy and always quite warm.

kids loved the pool and the

lovely staff, fantastic for kids (pool, xbox, activity packs) great room, comfy beds, toby carvery literally a minute walk away

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

brilliant staff both on reception and in the bar :)

staff on reception were great, staff in the bar too

bed was ok to sleep and they allowed early check in and later check out

downstairs bar with pool tables

went into the bar and everyone was friendly

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

lovely stay lovely bar lovely people, really nice for a nice little get away!

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

unfortunately due to covid the bar and restaurant were closed but room service was available

room didn’t have time for breakfastud83dude29

station which takes you downtown within 20 minutes - lovely room, with lots of tv channels, free wifi, quality shampoo/shower gel, towels etc

good gym

the tables in the bar could of had a bit of a clean, nothing to much though

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

the lady behind the bar was brilliant. excellent customer service.

staff are helpful with an early check in

coffee machine in bar not working.

we had a bar meal it was delicious and also a drink good price

the gym was clean and the machines were good

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

hotel and the area was scruffy and graffiti everywhere, nowhere to eat in room, despite having a kitchenette

early check in, pretty good bed and shower

love the sandman , and the sharks bar

breakfast was absolutely lovely. so fresh

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

so not really a family room if kids are a bit older

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you could feel

we were given a late check out 2pm, so managed to visit the life centre too

it was very clean. they were able to accommodate our request for early check in.

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

the wifi was very good

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

free wifi

thing from reception staff to people in the breakfast facilities

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

good set of films on offer for viewing. room service staff very friendly

bedroom style. location. gym. restaurant. overall pleased with everything.

and affable, special mention to daniel and victoria at reception as well as to the lovely bar staff

not the cleanest in areas in the room, chipped mugs and having to get a pass for the gym is very annoying

there was a hairdryer, extra linens and pillows, tv and free wifi

small but perfect gym

great location, lovely breakfast and amazing friendly staff

wonderful lounge with fully equipped kitchen

foods been great, cocktails on the evening were great, the hotel room was pristine with a mini bar too

room service was great even ordering midnight pizzas

menu for room service is limited to pizza and sandwiches

wifi didn't work in the west wing

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

gym and pool facilities. staff extremely friendly and helpful.

pool a bit small and there is no sauna although there is a steam room.

great value and excellent room and breakfast

facilities and location are very good. breakfast is nice as is the bar area.

clean hotel, friendly staff, delicious breakfast, close to centre

service, after travelling all day we just wanted to shower & put on pjs but had to order from bar

it was an excellent location and had a gym which i was not expecting and was free to use

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

breakfast and gym were both on the second floor

room service was very good and the unexpected and quite large amount of courtesy items for free in

wifi connection was poor

fault) but staff sorted it quickly and

about the property was brilliant we had time at the spa with the kids and was brilliant

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

ins not desserts

good location and good late check out!

it s very very clean every part of this hotel even my kids love it here

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

i never found the gym ...does it exist

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has everything

wifi a bit slow. no seeds at breakfast.

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

early check in/ luggage storage

pleasant staff - breakfast room service was really nice!

oven out of use for room service so couldn't order a post gig toasted sandwich

free late check out.

lots of space and good room service from the in house restaurant

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

the location, the room, the attention to detail, the room service

it's an excellent hotel with a superb bar which is part of gino's restaurant

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi during the week is terrible, better on weekends and it's not password protected

breakfast was lovely

guest at the hotel denied access to the roof terrace bar

the rooftop bar was an unexpected bonus with the best views over the town and tyne

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

location great for our family party over the road at the golf club

room service didn t work

as golfers could not have been better,two courses in walking distance.

comfortable rooms. stylish hotel. great bar area. great stay.

there's a very good bar on site if you fancy a drink or a bite to eat

packed breakfast, great customer service, clean and quiet room, highly recommended.

could do with parking lines

understand breakfast no one around to order full english that was included in our stay so ended up leaving

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

breakfast was very limited for kids

the breakfast is great cooked to order staff so friendly and helpful

room service

comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

breakfast was very limited for kids

gary, the bar manager went out of his way to help

extra big bed and late check out options were worth the extra cost

room service meal and the breakfast was lovely.

wifi is free too

breakfast very good location was close to wedding at exhibition park

i wasn t too bothered by the noise of the bar but i ll sleep through

good size room. wifi quick

great location, friendly reception, perfect parking

comfortable bed , nice large tv and free wifi

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

very clean and well laid out and the kids had separate single beds

parking may be an issue as the car park is small

the only slight niggle could have been parking outside hotel but we got parked

no real room service

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

continental breakfast was just ok

breakfast, whilst excellent, is pricey

the most expensive ev charge i have ever experienced in the uk ;

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

lovely room, ev charger and a fine breakfast

we enjoyed everything although morning room service would of been nice.

the staff were really kind and friendly with the kids when we went down for breakfast

i wish there were more options on the menu for room service.

only downside drinks from bar very expensive, but for the hotel prices where in line with what we paid for room

room was spacious, clean and wifi working well

staff were lovely and friendly especially the bar staff they went above and beyond to help

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and uni

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

the room service choices. especially for kids.

spa staff were exceptional and provided a wonderful spa experience for my birthday and my friend

in the bar was slightly slow but the restaurant was closed so it was busy

nice cosy and comfortable bar area with good ambience

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

room service for dinner was fast and the food was very good

room service ends too early

the staff are friendly as always and the room service was tasty and great.

the wifi was a did iffy but that was being fixed the day we left.

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best and most

close to millennium bridge so easy access to the quays relatively cheap ev charging overnight.

wifi required setting up cloud account

there is no option for secure wifi

reliable wifi and well stocked bar would happily

hotel bar very expensive but they usually are at all hotels

late check out was also a bonus

the room service was acceptable, but it could be better for a 4-star hotel

bar was nice and quiet, amazing restaurant with excellent food and staff

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

open wifi network is insecure.

drinks i have bar expensive but to be expected.

got room service and the food was really nice too

adjacency to the a1 and to the northumberland golf club course.

location, used the pool and the gym, great facilities

food served in the bar on a sunday evening which is very good

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

loved the pool and heath spa facilities and room service was excellent and

bar staff great

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

still get on wifi, have a beer and dinner and then a good nights kip

ground floor room with patio doors leading to own parking space was outstanding

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

bar service was excellent, friendly and professional throughout our evening

rooms were quiet with parking nearby and good blackout curtains

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

early check in as room ready on arrival

there were no issues with the wifi which we sometimes get

strange setting for a hotel in a housing estate,easy parking and access to hotel

spacious clean room, very comfortable bed and free parking on-site.

the restaurant and bar area are really comfortable and welcoming

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

excellent dog friendly bar & restaurant

the bar and restaurant were spacious, comfortable and cosy

we all enjoyed the pool and sauna / spa area

bar and restaurant were ideal, we ordered some food in the evening whilst our children played table

staff very helpful.food excellent.good deal as kids eat free

everything... friendly staff, clean, comfortable. gym and spa were good.

the layout was odd - no cosy bar area jacuzzi off not working but never spoiled our weekend .

the food is amazing we had an evening meal and breakfast

breakfast was very good.

as soon as we walked in ( wasn’t hurt but a little warning would of been nice ) issues in the kitchen meant only sandwiches were on offer, had we been called in advance we could of stopped for

the black horse for a wedding the marquee was far better than i expected it had its own bar, kitchen & toilets the the chandeliers look amazing

breakfast was pretty good too

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

lovely bar area

was some choice language from some of the locals at the bar

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

lovely bar with original features and nice outdoor seating area, dog friendly

partner said the cooked breakfast was delicious

breakfast options were perfect

the breakfast is delicious

amazing host and breakfast. always happy to help.

great breakfast choices

full english breakfast wasn't nice , room service was late ,

frustrating that the wifi reception as intermittent.

set in gorgeous parkland setting next door to golf course and activity centre

not 4* property, room was v basic, still had covid notices up to avoid offering room service or

wifi coverage - not great in our rooms

at the inn, the hot tub was amazing, also nice touch with the complimentary stocked mini bar and welcoming treat board on arrival, we have booked up again to visit shortly 5* from

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being delivered to our room at no extra cost which we appreciated and was the best

of free parking, clean room, comfortable bed

location, plenty of free parking, clean room, comfortably bed, nice hot powerful shower

was lovely, room was very clean and comfortable and the breakfast was delicious

friendliest bar manager and staff we have come across in a long time

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

definitely recommend for all people especially with kids

overnight stay for a concert nearby - we were sorry not to have time for a meal in the convivial bar and restaurant

as well as booking a room and breakfast we had an evening meal there and the food was exceptional

breakfast was delicious and host was lush. location was stunning.room was very good and clean

the full english breakfast was substantial, well cooked and very tasty, served with a bright smile by jo

nice cosy room great breakfast and staff really attentive and helpful

it had gym and swimming pool

negative was spa small and pool full of kids

the bar prices were a bit high

negative was spa small and pool full of kids

staff, great menu options for room service nd really good food, bed was very comfortable, room and bathroom was spotless clean

there was supposed to be free wifi but we couldn't access it

nice breakfast. neat rooms and excellent gym ud83dude18

facilities are second to none, huge cinema style tvs and pool and gym amaxzing

were all very helpful, room service was very efficient

room was far to small my kids are fantastic at swimming yet we had to be in the pool with them at all times

clean room and easy parking space.

wifi weak.

poor wifi, the connection would break quite consistently 4

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

is unbelievable value for money, the location is perfect, ample parking

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

lovely bar and restaurant on site

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

the lady on reception/ bar was fantastic and our evening meal was lovley

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

not enough disability parking near to entrance

warm welcome, kids get wristband and free ice cream. comfy rooms, decent shower, hot breakfast.

gym was very tiny, almost unusable which is a shame

size of room, bar area

great parking and surrounding grounds for walking my dog!

dressing gown in our room was very tatty and also the fact we coukd not get access to the bar due to functions which i do understand will deliver huge profits but nit fair on other paying

there's a lot of wildlife to see by the golf course as well

the room was large and spacious

signposted footpath around the golf course would have been nice as we didn t find a way to walk in the

also when i ordered room service i ordered a large bottle of still water which did not arrive

amazing pool, jacuzzi steam room and sauna

it was ideal, pool and restaurant were great and room was fine.

) however, the guest information in the room stated that there was 24 hour room service

new equipment in the gym is excellent.

it has a nice gym, swimming pool, and bar.

staff very friendly, food as always excellent, especially the breakfast

hottest breakfast ever. well looked after by staff. very comfortable, good bedroom.

breakfast, service, staff, cleanliness and food were all excellent

rooms not directly above bar so very peaceful

friendly team, great service, lovely evening meal and breakfast, free parking, rooms done to a good standard, pub refurbished in 2018 and looks great