1 thing that cleaning tools for pool area were thrown outside

great location for cadbury world and kids loved the pool, really great value for money

breakfast excellent, the lids covering food very heavy room comfortable and warm and clean.

we booked the dinner and bed and breakfast deal which was excellent value with a good choice of meals on the ‘deal menu’

the gym and pool was amazing too

sofas could really do with refilling both in the room and bar area as they were hard and quite uncomfortable stayed on a weekday and bar and reception etc

only thing worth saying is the bar area isn't open all the time, though i do suspect that if you asked it would be open as you

to covid the hotel felt very empty and the bar and restaurant was closed which meant we had to drive again to find somewhere to eat after a

bar had closed by 11pm and there was nowhere to buy a drink

thought the bar was a bit vibeless, it felt a bit like a waiting room

no free wifi

the room was very clean and spacious. the gym also very good

large secure carpark and the food served on nights and breakfast is excellent

clean, tidy, rooms with spa and pool and gym facilities great breakfast

breakfast hot

was quaint, breakfast and bar food fantastic

greeted warmly and everything was explained , dining room times and when we asked for a late check out it was no problem and no extra charge

nice staff, pleasantly surprising comfortable bed and great breakfast and buffet lunch

bar and all food served are great

so if you have kids and teenagers who like to sleep the place is not for you

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

nestled in very nice grounds by the golf course

comfortable nights sleep, very quiet and the golf course is great for a morning run.

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf course available

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

loved our stay and didn't want to leave great late bar ment we could come back and enjoy a drink before bed bar staff lovely

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

the mcdonalds, too close and full of junk food that kids just love

breakfast bar choices oververy limited

the hotel and rooms were very clean, breakfast was brilliant with a great selection and plenty of food

the grounds were beautiful. the breakfast and staff amazing. the staff could not do enough!

space for disabled parking badly signposted and often occupied by same car

bar was well stocked, thoroughly recommend tom s negroni

the following night we had room service, which was fab

we had room service which arrived reasonably promptly and i have to say the burger was one of the best

fantastic friendly staff. lucy in the bar was brilliant

lucy in the bar was brilliant 'service with a smile'

facility , bar was cozy , restaurant was great

from welcome to check out was brilliant real ale in the bar super food great waiters efficient check in clean room comfortable bed great breakfast

breakfast was good quality but the best thing was the excellent staff who were far nicer than most

really nice meal through room service and room was nice and quiet with a comfortable bed

good car parking room at the back so nice and quiet, staff friendly although i arrived late.

location near motorway system; good on site parking; friendly and helpful staff; warm, comfortable building and accommodation; splendid

a little difficult to get an answer when trying to order room service

the quiet room location - very helpful and friendly staff - the venue has ample space - lots of parking - prompt service - bar and restaurant area very nicely set out and

drinks prices in the bar were a bit expensive.

was nice and clean and close to location we needed great value for money breakfast lovely

i arrived in the evening around 19:00 and staff were polite and friendly, helpful got a late check out sorted

breakfast was amazing rooms were lovelybeds were comfy rooms were clean absoloutly

breakfast was very good, considering the current pandemic

rooms were adequate and free wifi was easy to

lovely bar area and breakfast

bar food, 2 for 1 offer and another 20% off if residents was fantastic value

clean, warm room. excellent bathroom. easy parking. staff were very pleasant and helpful.

plenty of safe parking, well lit

spa facilities were very good, room was very spacious and airy, staff were excellent

the breakfast was tasty and the spa treatments were really relaxing

per comment above - the gym had slightly too much equipment in it for the floor space available

wifi was patchy

swimming, my partner andrew loved the gym

the location, large parking, area great bar area excellent rooms, very relaxing

were looking forward to going in the pool, but the facilities were closed on an evening and on sundays which was disappointing

the rooms were great, clean & comfortable and the spa was amazing with a bookable hot tub and free access to gym / sauna room

was not hot and awkward to hold plate and lift kids on food counter at same time no space to

early 11

the shower was excellent and wifi trouble free

it offers free parking

lots of space for the kids to run around

location, venue, room, breakfast

customer service was exceptional and room service superb.

bed sizes were poor the kids bed was 6x2 beds very tiny, so all four of us had to sleep on one bed, i requested for atleast

pleasant greeting from reception, olivia also worked the bar as well, exceptional

the breakfast and the kids bed very poor quality

good wifi

she served me in the bar and took time to have a chat

room

kitchen/lounge is a great addition

there was also plently of parking places

little villa building with very clean well equipped rooms, communal kitchen was great and the grounds are beautiful

ybe a room with 2 beds in or just a bed which is more practical than a four poster) the wifi was very hit and miss and the tv was pixilated

small hotel, everything was convenient. very good breakfast and a comfy bed.

no dinner available and bar closed at 10 pm.

the breakfast was stunning,

there is also a bar available in the eve

bar and lovely garden

bed, room vey well equipped for the business traveller, wifi, desk, iron and ironing board

we stayed as we were attending a wedding party at a local golf club

welcoming, comfortable, ample parking and lovely staff

kids and wedding party waking me up at 1

easy to find, just off the motorway, great parking & friendly staff

also, this place has the best bar snacks ever

lovely accommodation. great room. friendly staff. breakfast was excellent.

it's a shame that they do not keep the bar open for guests a bit longer

country setting, bar with lots of character & good beer, spacious rooms, lovely staff, great breakfast choices

garlic in the avocado for breakfast....

wifi was poor - very low strength and spasmodic - definitely needs improvement.

wifi was a bit hit and miss when i was there, as i start away from home a lot, access to netflix

the downstairs bar lounge was cold

i didnt use the bar or restaurant so unable to comment on that i would stay there again if i'm in the

no wifi in the bedrooms

sadly, we found a pair of socks and kids toy in our room which is my biggest issue

we were let down by the pub we booked for a meal on our second night so stayed in and had room service which even though limited which you can appreciate in these times was very nice

i had a room with view on the parking.

breakfast was excellent, nice bonus that you can have room service

for 20 very good value, super comfy bed, breakfast sausages and bacon lovely, large rooms, car parking excellent

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3 year old

was handy for where we needed too get to, room was very good, bar and food where excellent, staff friendly,kind,caring and polite, the lodge was very clean and

we stayed only one night as we were with kids and tired after long travels

beds were awful, noisy people run up and down corridor till 2am loud music till 12 so kids couldn't sleep

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

i needed a late check out and that was no problem which really helped me out as i had a young child with me

great value for money nice bar and restaurant

very clean and great location. staff were lovely especially in the bar area

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

we was even allowed to take our drinks from the bar to our room in the evening

to their credit the bar staff quietened it all down once i went down to ask, and apologised in the morning as well

a nice cosy bar area with a fire tv and music

there is a separate restaurant area, and the bar has all the personality of a traditional village

bed was too soft. poor sound insulation, could hear all sounds from the bar and restaurant.

but bar did close promptly at 11

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and we are already

the bar and restaurant weren't open due to tier 3 rules

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

this was all served in a kids party bag with no protection from handling food due to the current covid situation this was

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

from my family is so table lamp working with main light so can by switch on durring night for kids

it was all amazing, i would say there again, the breakfast was amazing and the coffee too

free wifi

wifi dire - could not use it

was comfortable but a lot of noise from kids running about upstairs and doors slamming

staff excellent, parking and ev charging right outside front door

parking secure and on site, helpful when you have a nice car and care about its security

breakfast was really good, the room was clean and the room service was good

the bar facilities are superb, the meals are delicious and very good value

dined in the bar twice and food was delicious

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

there is a bar and restaurant on site, though we did not use it

bar area was exceptional also

the bar and food was excellent will definitely stop here again also a very large car park

the bar closed to early.

great cooked breakfast, some of the best cod and chips i have had in years and two pints of doom bar

bar and restaurant are lovely, ceiling in bar is full of hundreds of wine bottles

staff that couldn’t do enough for you, bar and restaurant full of character, been there three times and will definitely be going

from the clean and well-tended exterior to the lovely check-in experience from louise, at the bar counter

nice and simple check in and bar staff nice a chatty

to room acoustics were very poor and questionable present wifi arrangements were very slow and originally an extra

children are friendly hotel kids love the swimming and we love the spa

staff were helpful, swimming pool was great with kids, lovely food and a fan for the heat

room service food was poor.

wifi is fine as was our view over the canal basin

very quiet. good, free parking. pleasant staff.

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the weekend

no disabled parking at front of hotel

they could have the tv connected to the wifi as i wanted to watch netflix but did not connect so i had to use my personal data

, came to fix heater too, i lost the hat so he helped me out alot , other guy helped me out with kids places to visit, the king rooms are big and bed are super big although the pillows are very

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

missing room service information and do not disturb card

lovely,clean room. room service was quick. food was lovely. great value for money.

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff, great

breakfast i enjoyed and restaurant i too, room service was very helpful.

good wifi, cheap beer and food comfy bed

at check-in , in restaurant and the bar were all lovely

breakfast was a lovely bonus

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could be explained to guests who have already

food and breakfast is served in the pub/restaurant next

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

breakfast was lovely

the bar areas were noisy with loads of uncontrolled kids

very well as it trying to get you to upgrade to premium rooms and add gum swimming pool and add breakfast even though i had already chosen and paid for these items a member of staff was able to

no room service or a 'welcome book' in the room to tell you about services, restaurant menu.

pool is quite small as when the children arrive its really noisy and busy

the breakfast choice was great and a cosy bar area too

the parking is invaluable when staying in birmingham

location was great. staff were really friendly and helpful. they were lovely with the kids.

breakdown buffet was great and kids are free

piano in lobby with kids making a racket

lounge area of suite had nice kitchen

breakfast, really friendly and attentive staff

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

the breakfast in the morning was exceptional, and had a great variety of options available to choose

we loved the room and the breakfast

it was clean and good size with kids

the bed was super nice ,room perfectly clean and the breakfast was good

staff, excellent value for money, great breakfast and loved the activity packs for the kids

convenient that there is bar at hotel

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

excellent breakfast which kids enjoyed and clean room

nice big tv and free wifi which

excellent breakfast which kids enjoyed and clean room

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

perfect location, great bar area and super friendly staff

the lobby and the lobby bar is amazing, you feel like your on holiday lol and the cocktail menu is great

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

restaurant and bar alongside the spa facilities.

we got offered a complimentary late check out of an extra hour also which was nice

amazing service from nicky, cath, abby, jag the wonderful housekeeper, the restaurant and bar staff, and in general, everyone who works there

location, cleanliness, staff, food, swimming pool and bar all excellent.

location, cleanliness, staff, food, swimming pool and bar all excellent.

rooms were very nice and clean. swimming pool was amazing and staff were very friendly

food and bar area good

the gym access came as part of the stay and was very good

snack bar caused a delay due to payment options and reception had to support

i love this place ,kids enjoyed every bit of it

location early check in on arrival with no extra charge

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

expensive parking, room service difficult to contact and poor value for money.

hotel in ideal location, clean tidy, friendly staff, breakfast on offer was very good, good

big room, good breakfast, great wifi.

we had kids so they were very tired and we arrived around 7pm

every member of staff was helpful and so kind to me and my kids

location excellent. service good with early check in.

room service didn t come to the room

24/7 room service, had a curry after a night out

access to the gym necessitated a visit to reception before obtaining access but this was not a major issue and if

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel

breakfast was good and room service was amazing

some of the spa facilities were out of use

no room service available as specified on the website.

room and facilities were great. breakfast was excellent

room service breakfast at no extra charge

top tier no fault attentive and kind to my kids

the hotel itself has a gym, bar and room service is available for food

very comfortable beds, great quality room service, very central location

the reception staff are very helpful and worked very hard to accomadate our early check in request, we really appreciate

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given monster truck stickers, chocolates and biscuits which was a lovely touch

everything ok but need to provide small bed for kids under 3 year

room service was efficient and food tasty

decided to get room service which was tasty and reasonable rather than breakfast the next day as it would have

24 hour bar and late check out at 3

are amazing, late check out and tv has various movies to enjoy and the atmosphere and decor was very relaxing

height above ground. great pool

i liked the spa and the view from my room

late check out and a bath in the room

view was excellent, and the room service was delightful.

we experienced the gym,sauna and steam aswell as the pool which was spotless

wonderful hotel and amazing staff, such a fantastic room. great free parking

the parking was great, rooms clean, breakfast was nice

the staff were amazing, room service breakfast was so good

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i normally do on these kind of

parking appeared to be just on the road outside of the hotel which is very narrow and very limited

with 2 very tiring kids… i really don’t know what to do … the hot water finally resume around 10 pm but this is

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

staff couldn t do enough for us great view very clean and fab breakfast

location, rooms, breakfast and staff hospitality

gym needs some more equipment like a bench, barbell and a squat rack with some weights

ordered room service and our meal was delicious

we arrived in birmingham at 12 and the hotel were able to accommodate an early check in for no extra charge

the gym is empty and too old

staff were so kind and undestanding of kids needs which made our trip more enjoyable

fantastic room service

great location, room and facilities including the gym were exceptional

the restaurant and bar downstairs is so convenient

the cleanliness of the gym

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for a fancy looking bedroom to make

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having issues and there wasn t any towels , could l wait , as a result we did not

free wifi quiet room great shower soft towels nice breakfast

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

excellent breakfast with plenty of choice

large room, able to sleep well. good wifi, luggage storage after checking out

late bar

5pm late check out

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely ok

staff and cleanliness and late check out

bar at the bottom didn't have very good beers

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

mostly everything, couldn't fault the hotel.except for the bar closing early.

would have liked a night cap in the bar when we got back but it had closed at 8pm.

great place and desk guy was sound and bar beside great crack in station bar very friemdly

tasty and great of options of breakfast.

stayed for just one night, our room was on the ground floor near to the bar so it was quite noisy in the evening but was quiet by the time we left the restaurant

breakfast could be served until a little later on a weekend.

the bar staff even helped carrying my drinks upstairs to my bedroom door

excellent hotel with comfortable beds, delicious breakfast & helpful staff.

the jacuzzi was out of use whilst we were using the spa which was a little disappointing

the only niggling thing was the wifi.

for us was important to have parking and spa and we found this in whitehouse hotel

comfortable bed, great breakfast and very friendly and polite staff. spa was a welcome relief

wifi was fine

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable

had a small kids play area

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

wifi password hard to find. pillows could have been better.

the wifi connection was terrible.

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

early check in

was wonderful, 24 hour bar yet the rooms were silent

great bar with friendly locals

comfy beds, provided ice and fresh milk on request via room service

room was elegant and spacious, the staff were helpful and welcoming and the room service breakfast was delivered on time and

11 for a glass of wine. couldn't get wifi.

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk was off by morning

and there was instant easy connection to macdonalds wifi