the stairs and lack of choice for kids on menu

i went to the pool, with sauna and steam room, and the gym

wifi could be slightly better but a very small blemish on a very satisfactory overall experience

i had an early check in and the room was good value for money.

the breakfast was good, especially the hash brown bites and that you could order from the breakfast

the leisure club was also very clean and the gym was very

were very friendly and helpful, especially the bar/breakfast staff who don t semeto fatigue and always smile

good leisure facilities, pool, gym etc

the swimming pool wasn t to my taste and was busy but was great for the kids

the time of booking, check in and the the late check out, the hotel accommodated all our requests

no one at the bar area every time we went, with no one around, we had to pay at reception

no beers, ales, or ciders on tap even though the bar has taps visible

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

the bar could have a better range of drinks, there were no non-alcoholic options for example

young bar and restaurant server was very attentive and looked after us

my husband took the kids for breakfast and swimming as i was having surgery and he said everyone was very kind and

the wifi is really bad and i had to use my 4g most of the time

swimming pool was too cold for the adults and kids and my kids were shivering when we went down to the pool

good bar with good choice of bar snacks

great hotel, but couldn t order room service.

great location, kids friendly, lovely spa and pool to use, big parking lot, very helpful stuff.

man bar wasn’t open this time

spa and room

very easy check in and my little boy loved the swimming pool which was suitable for all ages

the wellness/spa facilitieswas also great

very pleasant helpful and friendly, great for kids

t tub and sauna broken) the

however, when i woke i couldn't go swimming as there were children's swimming lessons in the pool

very clean . very friendly helpful staff . nice pool

there is a spa and a gym so you can relax

the little bar was a great place to relax after a long day and the freshly cooked breakfast was yummy

finally a delicious breakfast

they also had a nice little bar but we were a bit too caught up to use it

i arrived late and no bar or lounge facility for a quick pint

we didn’t make it in time for breakfast and they still offered us some toast :) will 100% be going again

great location for what we needed, plenty of parking.

we did not have the opportunity to try out the dinner or lunch but there is also a nice bar open in the evenings

the bar and dining room staff did not miss anything and the food was so good

staff helpful food excellent parking good rooms clean and comfortable

wifi not great in areas

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

there is a bar and restaurant on site, though we did not use it

the bar was very lively when we arrived but didn’t disturb us once in the room

bar area was exceptional also

the bar and food was excellent will definitely stop here again also a very large car park

idn't understand why) and we were on separate floors to kids even though this was specifically asked for

though i suspect, but cannot confirm there would be other options ie room service available)

to covid, all food was to be served by room service, so i can not comment on the dining room

breakfast and food in the restaurant were tasty, nice gym, and good wifi

tv and wifi were not easy to access

close to the airport, 24 hour bar with food.

location, stuff, breakfast, service, room’s size.

proximity to the n e.c good breakfast.

didn't stay for breakfast,however we ate in the pub the night before which was very good and reasonably priced

bijoux room, with all facilities needed on a budget price; excellent location; had dinner and breakfast, lovely breakfast spread, my dinner was ok (burger), not great; as a single traveller,

nding availability)

kids beds below expectations

didn t have breakfast re very early check in. excellent dinner. excellent check in staff

breakfast expensive considering what was available

kids loved it

hearty breakfast with plenty of choice

did not have time for breakfast as i had a train to catch, but it is in an excelent position so close to the airport and

no room service

the wifi speed was very fast which was great

of done with early check in but couldn t

access to the hotel was easy with plenty of parking

great location, free parking, reasonable room rates and excellent food and drink

and the staff are friendly- it s good value for money, conveniently located and there is ample parking

no room service

chef does a fantastic english breakfast

comfy beds. room service was lovely and reasonable. i think the hotel was decorated beautifully.

the spa facilities are fantastic with a sauna room, steam room, spa pool, pool loungers, jacuzzi and an ice bucket to cool down after the sauna which was great fun

kids arent allowed to spa

room and facilities were great and excellent value for money. kids loved the pool.

was told the ev chargers were free only to be charged when i actually arrived, really disappointing as this was

gym was a nice bonus and was very quiet

breakfast was excellent staff very friendly would definitely stay again and so close to the genting

the staff were very friendly, also great with the kids

original room we had was pokey with dreadful sofa bed for the kids

am exta £10 for parking. gym was out of order

i used the gym

room service: was great and the food was really nice

the spa which is possible separate from the hotel was lovely .. but staff not so ... !!

the mall was ok, nothing spectacular. accessing the wifi was unnecessarily intrusive and fiddly.

it so much that we decided to visit again as a new year treat (our first night away without the kids

late check out at 12:00 at no extra cost

but there was a small gym

small, basic fitness centre (gym)

the bar was lively in the evening, with a nice atmosphere and plenty of seating

clean. nice rooms. nice little gym.

the family rooms are very comfortable and a good size even for 4 of us (2 adults, 2 kids)

the cooked food was nice and hot, and kids had plenty to choose from

the breakfast was simply amazing, with an amazing choice of food for us and our kids

lovely, helpful staff. close to resorts world. nice breakfast. comfortable rooms

was great although definitely not worth what we paid very disappointed with the hotel “fitness centre” requested early check in before arrival and was told it wasn’t possible so our

spacious rooms, luxurious feel. lovely bathrooms. exceptionally good breakfast.

no extra charge for room service from bar

i think my older colleague would have liked a continental breakfast with the option of cereal and fresh fruit

food was excellent and the bar had a good atmosphere

nice bar which seemed to be always busy in the evening with locals

we took a walk around the grounds and enjoyed a drink and food in the newly renovated bar area

breakfast service was a little slow and too much sauce on eggs great coffee though!

breakfast was ok. loved the decoration. all staff superb, friendly & welcoming

gorgeous hotel. lots of little touches, lovely staff and great breakfast.

the breakfast was fantastic too

, was staying with my little grandson who was delighted to see a pop up tent in the room, little kids mini shampoos etc and little slippers

and helpful, the food was delicious, the room was immaculate and i even got a free upgrade, the spa facilities are excellent even with a beautiful view of the lake and the local heron from the

great breakfast

liked the swimming pool and spending time with my mum

room was comfortable, i like the touch with kids robe toiletries and balloon, the breakfast was lovely and the swimming area was relaxing

no room service and noisy and cold

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good selection at breakfast

the wifi was reliable and fast

the hotel has a bar which is really handy but the area is a little sparse regarding such places

great location, cooperative staff, and they let us avail a late check out.

we managed to get an early check in which was fab and a parking space which made things very easy

the customers in the bar were very welcoming

not an early check in as £10 an hour but more time in the bar as going to the match

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

value for money with breakfast included.

nice pub next door and bar in hotel

excellent breakfast, that's why i booked

tasty breakfast, well stocked and replenished

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the breakfast was a

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

no food or snacks available at bar when we came in at 11pm

we was even allowed to take our drinks from the bar to our room in the evening

great value for money nice bar and restaurant

nothing to dislike. from the bar to the bedroom, it was very nice.

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

the choice of breakfast was great

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

room service during covid social distancing

internet there was no connection even the wifi was no good there needs to be a booster in the rooms

having to agree to receive marketing info in order to access the wifi is a bit cheeky

added bonus there is ample free parking

parking outside the room so i can manage bags with the kids, plus it s a

staff were friendly and helpful. the room was clean & comfortable. decent well priced breakfast

beds are very uncomfortable and hard and being picky breakfast was a bit dried up.

the breakfast was ok maybe could do with a bit more continental

yummy breakfast

they also let us have a late check out at 5pm the day of leaving also only £10

spite being in the city centre) and couldn t fault the room service, particularly the breakfast which the staff sorted out for us

room was spotless, had a good wifi connection and breakfast was excellent with a great selection

we were walking distance from the bull pen which had kids of shopping and food

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff was quite insistent that i paid in cash rather than

possibly a little more equipment in the gym

possibility for early check in we arrived at approximately 8am couldn t check in until 3

the bar could have had a better selection of beers

very rowdy spill over from the bar into hotel reception at night.

the wifi signal was poor, can't even use the search engine.

great proximity to train station. breakfast was also good

liked the view and the fact that i was able to have room service which alot of the radisson blu hotels do

excellent room service

very comfortable bed. clean. very close to theatre and shops. nice bar for evening drinks

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service delivered a great tasting pizza at 3am after a night out

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean either, staff were

nothing really, the wifi wasn't that great compared to my previous stay

movies, function room, gym, staff and bedroom were all exceptional and would highly reccomend this venue

wifi is not very convenient.

are amazing, late check out and tv has various movies to enjoy and the atmosphere and decor was very relaxing

great place and desk guy was sound and bar beside great crack in station bar very friemdly

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

would have liked a night cap in the bar when we got back but it had closed at 8pm.

great bar with real good prices

excellent value for money. great location and bar staff friendly.

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no remote for tv, had to ask, menu for room service, but no phone to

no room service, no cleaning,

room service menu could be some better than the one in room.not any choice

there could have been more hand sanitiser stations and a resupply of wipes in the gym

the staff, the room, the food all exceptional, especially the breakfast buffet with was surprisingly good and a vaster range of options than i

i loved how modern the property looked especially the gym

breakfast was good, plenty of choice

bar staff great too

they do have a bar but as i was going out i didn't use

staff brilliant and very helpful. breakfast ace

bar and lovely garden

small hotel, everything was convenient. very good breakfast and a comfy bed.

the hotel was also very clean and breakfast was

we ordered room service breakfast - nothing wrong with the quality, or service, but i think we would have

breakfast was great and room service was good

large tv, wifi

early check in.comfortable beds.

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

were spacious and spotless, the bathroom was lovely with a good shower cubicle, we ate in the bar and the food was excellent, the next day we had breakfast, which was self service, plenty of

5 charge for room service

dined in the bar twice and food was delicious

the staff were so friendly and the guy on the desk even brought up some drinks after the bar room service had finished

i asked for an early check in as we were part of a wedding party. this did not happen.

staff were lovely, they have a beautiful bar area and dinning area

poor room service, no mini bar, poor cleaning.

access to the gym and pool was a nice touch too

i loved that i could choose from 3 pillows and the room service!

staff very friendly great location clean brilliant gym and pool

price and facilities available in the price and of course the mini bar and snacks available for

don t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and food for

tea/coffee making)

hotel wifi is average, to quite slow at times -

i didn't like kids making noise in middle of night

the top floor bar with it's dj in the evening were a great touch

room service breakfast at no extra charge

the wifi reception not that great had to use my mobile data

the breakfast was exceptional the views from the room and breakfast area stunning

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down the corridor doors at 1 am and the guest was talking loud in the corridor doors

tasty and great of options of breakfast.

breakfast could be served until a little later on a weekend.

breakfast as per the bedroom brochure; maybe more clarity in terms of the restaurant and lounge bar bookings

the bar in the hotel is beautiful and cosy

breakfast was outstanding and so were the team

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

requested a slightly late check out and was shot down without even trying

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

and bathroom decor lovely, staff very helpful and allowed late check out as

again - room service was disorganised with wrong menu in room and on website, order was slow - 40 mins for

free and ample parking

brew house which walking to on your own from the main hotel late at night wasn t an option no room service

was spacious with separate beds in the ante room for the kids, restaurant and bar served well (within the limited options), beds and bath was very good

great access to the city and parking on site

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

tried calling room service twice at 10

room was very comfortable and very clean. breakfast is adequate

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

we especially loved the bubble lounge bar which is inside the building

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could continue doing work in the room

wifi quick enough for work

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

room service excellent

kids aren t allowed in the pool

kids aren’t allowed in the pool

gym and steam room

kids under 12 not allowed in pool weekday and no kids at all on weekends.

as it was new year s eve we had dinner reservations but was feeling a bit peckish so ordered room service

brilliant breakfast

breakfast was delicious and the cleaning staff was so friendly and accommodating and loved how the

very clean good location to city centre really nice staff late check out free till 1pm

everything. breakfast was good. plenty of selection.

drinks at bar could have more choice

the room was very clean and we really enjoyed their breakfast

lovely staff great breakfast ,great location

great location, spotlessly clean in all areas very good breakfast, bar service very good.

literally nothing bad to say about this hotel it even has a gym

ok gym decent location

room, breakfast, gym, friendly and helpful staff

clean, quiet and gym

wifi was slow

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

screen mirror didn t work and casting was pants as wifi not great

we had a group of 15 adults and 2 kids and they shifted furniture to fit us in the bar on a saturday night - all with a smile

great clean rooms and bar area

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come it was incredible fair

late check out at 11am so not rushed

day we as a family decided to eat in the restaurant but told unable to serve food til after 6pm kids were starving

the staff was great and the breakfast was excellent

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

the gym was not really well equipped, for me i would have liked barbells

delicious breakfast and friendly staff. the kids play area was fabulous too.

i tried many times to call room service to order a snack but the call didn't get answered, this was rather disappointing but

friendly staff, relaxed atmosphere, dog friendly and breakfast excellent

the girls working on the bar thursday and friday couldn’t have looked after us any better

low staff number on breakfast

breakfast busy

a family upstairs i think kids were jumping off the beds at 12/1 am but everything else

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

the roof top bar was excellent! staff was really helpful and friendly!

hotel, beautiful reception area, the staff very obliging and gave us a late check out

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

modern facility, staff were friendly and we were given a complimentary late check out which was

no room service

room service was not available

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service constantly keep

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff (*)is my go to hotel when i m in birmingham free parking late check out and close to city (*)and this is the hotel i always stay at as it s local to the city centre, has free parking and late check

room service lady kept barging into our room while we were getting dressed the next morning

be on the breakfast hall on early. make sure you put on the sign for room service.

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too, bonus

ds eat free too, bonus

could of been more choice with breakfast

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

good wifi, just an overall good experience

room service food was lovely and the breakfast is great very quiet at night, got a great nights

the attempt to make me pay for wifi

paid-for wifi.

i used the gym, which was really nice. lots of different machines to use and not busy at all.

coffee machine at breakfast was broken, but we were told in advance, so not a orobkem

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

the honesty bar was a nice touch and the room facilities (hot chocolate and home made biscuits) were a bonus

at check-in , in restaurant and the bar were all lovely

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

and the gym could have better facilities and a bit more

room service didn t come to the room

i tried to reach room service and the phone just kept ringing out, even after trying 5 times

the wifi was not too good as kept disconnecting

the gym was way to small with limited equipment