i ate at bar sunday evening and it was quite tasteful

this was all served in a kids party bag with no protection from handling food due to the current covid situation this was

not safe fot kids

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

the bar area is fabulous to sit and relax so so friendly

room service food was below average

food was pretty good and lots of kids choices

very clean, nice bar and food was good

the hanger on door for breakfast room service

hotel in a very nice location, immaculately clean , excellent breakfast , highly

big rooms with a small kitchen and microwave which is very good if you want anything to eat later

clean and kitchen and laundry

wifi a little hit and miss but not a big problem for me.

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

you are a hotel, you offer room service every day, not on demand

pity the bar shut at 10.30

everything was lovely except the choice of cider at the bar lovely stay

also found the bar and restaurant to be a lovely place to unwind and the staff really helpful and

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

good bar and

also swimming pool, sauna and steam room was

like the lights, the room was quite dark and no free wifi available as states on the

i chose to get room service and the food was awful, chicken like old boots with a tiny wilted salad, very far away

are great,breakfast was very good staff are freindly also the gym and swimming pool is brilliant , location is good by bars restaurants,zoo,bowling,cinema and

early check in available at 1.50 pm

there was no room service. aftet a tiresome day, that would have been truly helpful.

wifi could be faster, but can t complain for the price we paid

hotel and parking were excellent, the bathrooms were a wee bit small, but would stay there again

also no prices up at the bar and was charged 5

you can t order room service over the phone but have to go down to the reception to order food

we were able to check in early and every effort was made to ensure the kids were happy

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

we had a drink in the bar during the evening which was served by friendly staff

friendly staff, comfortable room and good choice of breakfast

the staff were really friendly and helpful and the bar was well stocked and staffed, always a bonus

the food was fantastic and my wife enjoyed the spa treatments she had

a special thank you goes out to the bar staff as they went above and beyond to make my cocktail, which i found out was not on their

the bar staff were very accommodating making cocktails of my choice

property is aesthetically pleasing, gorgeous grounds and plenty of parking

there is excellent car parking and lovely grounds

sky, free wifi, netflix, bbc iplayer and so much more

parking a little difficult

had room service both nights and breakfast

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i normally do on these kind of

breakfast was delicious and we really enjoyed the room service

welcome and very informative we received excellent service at reception and in the restaurant and bar we could not fault the hotel the food in the restaurant was excellent and are planning our next

breakfast was excellent. breakfast room was lovely.

wifi isn't great, the bathrooms could use an update and the bar area needs some new

nothing, it was excellent

no safety mechanism so ended up getting burnt light fittings were dusty room windows not clean wifi was poor all these points were raised at checkout and was told they would be followed up,

in the pool area from the gym & was very bright, sauna was very small, had to pay extra for parking

bar staff really quick and friendly - abby and chris

really comfy beds and the spa is amazing.

loads of parking availability, only one upper level floor and great size room.

very well priced given that you have full use of the pool, gym and spa

room

place beds were very comfy little added touches like an iron and ironing board and the use of kitchen also had some board

very clear that the restaurant and bar wasn't open before we arrived

rooms clean and comfortable. room service excellent.

location early check in seemed reasonably clean

was also very good, good value for the money we payed would not have changed anything except at breakfast there could gave 2 bins for the carbord so they could recycle and a rubbish

nice bar area and i had the lamb shank for dinner which was really good

plenty free on site parking available

table lamp working only with main room light and unablebto have light durring night for kids

breakfast wasn't in with booking location was perfect

clean hotel, friendly staff and just a 1 minute walk to a golf course and tennis courts

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

is a hotel, at the side of a very old golf course in the lickey hills

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

lovely walks close to the hotel that you can take with good views of the city, also close to the golf course

nice room,good and friendly staff,nice bar and food was excellent,breakfast was good, all in all excellent, would definitely stay again

easy going early check in and late check out no issue

we had dinner in the bar area & buffet breakfast in the restaurant

better selection of ales in the bar but that's being very picky.

in was effortless, sofa bad already made up for the 2 kids

window was opened because it was hot and there were warps rushing in from 3am the kids were so scared that they refuse to go back to sleep

the bar area was lovely with a piano and plenty of drink choice

beds were awful, noisy people run up and down corridor till 2am loud music till 12 so kids couldn't sleep

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3 year old

much noise all hour till 4am there kids running around all hours and people shouting all hour and banging on the door them shouting so

were unable to use the swimming pool due to it being 18+ so my daughter was a bit

the pool was not for my teenage son so bit disappointed as was just for over 18

wifi did not work very well

friendly and helpful staff, parking perfect, wifi good

the walk to the pool facilities, no robes provided

butclose the hotel, nice park and pool is there

kids swimming timing has to be same with adults thanx

staff / room / gym.

it had everything within a 10 min distance the pool breakfast and rooms were great

there were alot of kids who were left unattended by their parents

spa was not open or obviously available

breakfast was very good and the stay was excellent especially the pool spa tub and sauna nothing

only suggestion would be for the pool and gym to be open later then 8pm at the weekend (last entry 7

great food (love the healthy options on the menu) the gym is brilliant

bar, restaurant & reception area modern & smart

didn't like that the wifi didn't connect

no leaflet to explain facilities or explained how to use room service.

the staff absolutely disgusting attitudes swearing , especially when kids were around

we didn t have a good wifi signal, and didn t have a place where to cook.

we booked for us couple and 2 kids under 2 years

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

room was spotless, staff friendly and breakfast was good quality

very good selection on offer and beautiful breakfast room

they do have a bar but as i was going out i didn't use

the hotel was also very clean and breakfast was

the breakfast was lovely and delicious however we expected buffet style like other hotels.

of mix ups meant a room service order was delivered to our room by mistake, member of staff took some persuading that

5 charge for room service

of parking, friendly staff at reception and in the bar, quick room service delivery

room service food was epic

staff were excellent. always polite and helpful. the ev charge point was very useful.

the bar area.

very loud party going on wasn t ideal with kids trying to sleep

room service burger was

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in the hotel and also we were not the only ones with a child

the food is great staff are bang on and prices are very reasonable room service was sound

really nice meal through room service and room was nice and quiet with a comfortable bed

location near motorway system; good on site parking; friendly and helpful staff; warm, comfortable building and accommodation; splendid

size of room, room service available, modern rooms comfy bed

numbers for reception or room service

and clean room, lovely terrace and bar

everything about this hotel; the grounds, the room, the decent sized pool, the sauna & steam room

constructions on kids in pool and no fun allowed in and a 1 off pool visit should be included in price , i d

family friendly, board games and a pool table as well as the swimming pool to occupy the kids with after a day out at the fantastic safari park, which is only 10 mins away

the bar is

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

breakfast was a lovely bonus

at check-in , in restaurant and the bar were all lovely

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could be explained to guests who have already

no food or snacks available at bar when we came in at 11pm

lovely place and great bar below with decent food and range of beers - room was nice enough.

great value for money nice bar and restaurant

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

considering there was a live night going on in the bar downstairs there was next to no noise which was lovely

bar had closed by 11pm and there was nowhere to buy a drink

sofas could really do with refilling both in the room and bar area as they were hard and quite uncomfortable stayed on a weekday and bar and reception etc

i like the bar and the scenery

to covid the hotel felt very empty and the bar and restaurant was closed which meant we had to drive again to find somewhere to eat after a

thought the bar was a bit vibeless, it felt a bit like a waiting room

not a problem but would like to know we had a spare especially with kids

to allow older kids in same room when searching universities as it is an expensive time

excellent breakfast which kids enjoyed and clean room

restaurant food menu is room service with table at best

excellent breakfast which kids enjoyed and clean room

loved the hotel bar area

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

no parking onsite sadly, but parked with ease on free spaces near pure gym next door

modern facility, staff were friendly and we were given a complimentary late check out which was

hotel, beautiful reception area, the staff very obliging and gave us a late check out

breakfast was cold

room next door had a load of kids who were noisy and running around in the corridor.

wifi was spotty m

our kids really enjoyed playing pool whilst the parents chatted over a drink

lovely staff great breakfast ,great location

breakfast was amazing a lot of different choices

the room was so clean and comfortable bed nice shower the pressure of the shower was good and the breakfast was so much options and good quality and the staff were amazing at the breakfast

breakfast included was lovely, the room was spacious with twin beds which were comfortable

bar prices were not ridiculous and the location was superb

very limited room service menu from

breakfast expensive when you only require some coffee and toast, so maybe a cheaper option please

we requested early check in and was told not available - fair enough

the staff was very friendly and the breakfast is good value for money.

we checked in the last thing the member of staff said was, if we where back late we could sort room service for food

wifi was a bit glitchy.

clean, quiet, comfortable, staff polite, amazing breakfast

very good breakfast hotel very clean and staff friendly and very helpful

gorgeous breakfast

room is well set out & comfortable & though we didn t have chance to use it there is a cozy bar area which looked very inviting

the gym a nice touch

what a nice thought to give to kids

room service was excellent and very kind

we had kids so they were very tired and we arrived around 7pm

beds, lovely breakfast and the staff went that extra mile for my wife birthday by upgrading us and a lovely

the welcome area and bar already look like they’re making big improvements

secure car park, bar , clean spacious room, tea and coffee in room

also there’s a nice little bar next to reception that’s open til late

sports channel put on request to watch in the small bar

the lift wasn't the best either but worked ok bar the door not opening very well

the hotel seemed quiet, no noisy neighbours, screaming kids etc

gym is also new and comfortable

top tier no fault attentive and kind to my kids

candy cane for the kids

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert (icecream) we went bed that

the room and the gym facilities were very clean and

height above ground. great pool

clean , quiet, great security, food, staff, location, pool

view was excellent, and the room service was delightful.

gym and steam room

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

room and facilities were great. breakfast was excellent

everything was included in the rate, breakfast, all items in mini bar etc

it will be great if kids are allowed access with parents

spa had too much chlorine in pool

breakfast was included and couldn’t be faulted

the breakfast in the morning was exceptional, and had a great variety of options available to choose

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

the gym was very hot

hotel was brilliant staff where lovely breakfasts was amazing could get served at the bar till late anything you needed for the room was put in right away thanks for the great

the wifi, it was not easy to connect to.

m, restaurant and bar) were really nice. staff were very attentive.

the gym was adequate and room service was prompt

parking

bar staff so warming and attentive

the complete absence of working wifi was inexcusable

room was excellent value for money, we had a lovely meal after returning quite late but the young bar staff that served us were very friendly and polite

usage & bacon), but that could be personal preference....

breakfast for kids

could of been more choice with breakfast

clean, comfortable, good facilities, decent breakfast, very helpful staff, perfect location and onsite parking

good selection for breakfast

be on the breakfast hall on early. make sure you put on the sign for room service.

no dessert available when room service ordered.

big car parking but somebody tried to break in my van

wifi was none existent in my room

only the bar was close at 9 pm not very good

there was room service which was surprisingly quick

breakfast was included with my price, it as excellent and extensive, self service

didn t use the gym or eat there

great staff, good quality price wise , small practical gym included

very fast room service

, spacious room delicious buffet breakfast gym location is great, close to train

the restaurant and bar downstairs is so convenient

gym is great and better than most hotel gyms so very much appreciated

we got early check in and complimentary cocktail each

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for a fancy looking bedroom to make

not getting early check in

staff, early check in to help with birthday night away for my boyfriends special day

thing that could have been imporved for me would be more vegetarian options in the restaurant/room service menu

the wifi was good, room was spacious and the pub/restaurant food was nice

hotels location was lovely and the bar was great too

room service price was expensive as well as the hotel parking but there was complimentary drinks so

i requested for strong wifi and the staff put me in a room that had strong wifi so i was able to conduct my work without

also late check out time and breakfast served until 11am which was also really great

bonus was having a gym

room service could have been better i asked a member of staff for some sugar for the in room kettle

room service after restaurant closed

there was a horrible smell in the toilets near the bar near reception

room service options but no directions on how to order.

time the hotel gym was under construction

staff couldn t do enough for us great view very clean and fab breakfast

30 am after breakfast card was deactivated

i really enjoyed the stay and my kids loved it, we would definitely come again

breakfast and the bar area

the music in the bar area was too loud for my taste but that's just me.

breakfast is included for all customers, and there is also a small gym in the basement

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

there was room service available

there is a lack of basic facilities such as printer room and laundry

we were glad to find that the hotel offered room service and food at reasonable prices

the room service food was horrible but the issue was resolved very quickly

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

no breakfast room service

the spa staff were so lovely and added to that relaxation feeling

location, staff, peaceful, good wifi, clean,

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

would have liked a night cap in the bar when we got back but it had closed at 8pm.

excellent value for money. great location and bar staff friendly.

bar at the bottom didn't have very good beers

the wifi was fine

the wifi cut out every so often but not enough to really annoy me

unable to order room service as there system was down

large tv, wifi

little disappointed there was no bar fridge in the room to keep fresh milk & other perishables

rooms and breakfast were great

good if small gym

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

for a low budget hotel, the bar and food options were fab

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

buffet breakfast was exceptional

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

5pm late check out