access to swimming pool great for kids, fantastic meal on site

rooms and free access to pool and gym

wifi on floor 4 very good

staff were very accommodating with early check in and late check out requests

despite being full to the rafters there qwas plenty of car parking

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will defenitely comeback

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

rooms need better soundproofing if staying with kids

i ate at bar sunday evening and it was quite tasteful

not safe fot kids

big rooms with a small kitchen and microwave which is very good if you want anything to eat later

clean and kitchen and laundry

wifi a little hit and miss but not a big problem for me.

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

you are a hotel, you offer room service every day, not on demand

you had to pay extra for the wifi when i was already staying before it used to be free for guests when staying but i guessed

experience and the spa staff were amazing a credit to the hotel

great tv lots of channel, free wifi

are great,breakfast was very good staff are freindly also the gym and swimming pool is brilliant , location is good by bars restaurants,zoo,bowling,cinema and

great breakfast, could use all facilities. kids loved the pool.

good bar and

the bar was a pleasant retreat at the end of a long drive

having a bar and restaurant on the location is great

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

pity the bar shut at 10.30

lovely staff, bar area was clean and comfortable

friendly staff, comfortable room and good choice of breakfast

prices in the bar were stupidly expensive

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

not a complaint but arrived back hoping to have a drink at the bar but unfortunately closed

also a bar & large reception area with comfortable seating

missing room service information and do not disturb card

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would definitely book

good wifi, cheap beer and food comfy bed

the 24 hour reception, clean room and great room service

parking appeared to be just on the road outside of the hotel which is very narrow and very limited

the parking was great, rooms clean, breakfast was nice

facilities in the room were fantastic with reliable wifi and a 49

breakfast was delicious and we really enjoyed the room service

the staff were amazing, room service breakfast was so good

a real shame the tv did not work on wifi even after connected to our own hotspot

just if there was maybe a window of time for kids to swim gor example

and how aesthetically pleasing it looked and the staff were lovely and loved that there was free parking

staff are lovely and helpful. i also used the gym and swimming pool - excellent facilities.

very poor wifi and no lifts so going back and forth with bags up stairs was an issue

hotel, a little dirty in the main corridor but that was where alot of families were staying and kids running around

restaurant and bar as week as room service

there were alot of kids who were left unattended by their parents

facilities such as gym swimming pool and the sauna were lovely and not too busy, breakfast was nice and good value for money too

pool was closed 7pm exactly the time we arrived and the kids were anxious to go there

really big rooms, nice and quiet. good wifi signal and helpful staff.

so i tried to get my kids to share a bed and nobody got any sleep

poor beer selection, screaming kids, barking dogs. to long waiting time for taxi.

if wifi was unavailable, this should be provided for free within the price of the room i paid for

great value for money, 72 for 2 adults and 2 kids, with a fantastic breakfast....bargain

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

lovely breakfast room and bar area

secure parking on site

location and friendly staff - lovely breakfast and great location for town and plenty parking

sports channel put on request to watch in the small bar

the lift wasn't the best either but worked ok bar the door not opening very well

also there’s a nice little bar next to reception that’s open til late

the welcome area and bar already look like they’re making big improvements

secure car park, bar , clean spacious room, tea and coffee in room

i am very upset that i had to put my kids through this which was supposed to be a holiday

i am very upset that i had to put my kids through this which was supposed to be a holiday

the staff absolutely disgusting attitudes swearing , especially when kids were around

is very comfy room is very clean and tidy also room service is very friendly would definitely go again

were excellent and very accommodating even allowing us room service at a late time

a shame the on-site bar isn’t allowed to be open at the moment on my last stay the full english was very

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

the place is really good and we like it. kids love it and the people are nice, too!

beds were awful, noisy people run up and down corridor till 2am loud music till 12 so kids couldn't sleep

was handy for where we needed too get to, room was very good, bar and food where excellent, staff friendly,kind,caring and polite, the lodge was very clean and

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

the bar area was lovely to relax in

excellent wifi, plenty of parking, comfy bed.

i used the gym (twice) during my one night stay (+) great facilities, gym, marvellous historic building with an interesting back-story (-)gym was a bit rubbish; machines didn't work properly. (-)for my one night stay everything was fine. had i stayed longer a gym/spa would be very helpful. (+) gym good (i'm new to the uk so not familiar) it would be great to add paper towels or towels to use in the gym to be able to wipe down the equipment and have water dispenser available would be ideal (-) noise from the gymnasium coming through into the bedroom (+)great little bar! original features, nicely refurbished, decent gym and friendly welcoming staff (+)good quality hotel with great staff. facilities good, and gym a bonus. (+)are good, gym is small but has most of what you need, nice restaurant and good out door space, staff very

the staff in the bar on saturday night we re just brilliant

wifi was also incredibly fast and able to stream videos/work with ease

nice comfortable big bed, also the wifi was

i requested for strong wifi and the staff put me in a room that had strong wifi so i was able to conduct my work without

it could be better to be provided some milk as complimentary room service.

strange smell in the corridors and lift, very old structure and the gym was tiny

great location for football club. next door. free parking. great bar area. friendly staff.

wifi wasn t great in room

clean lovely breakfast great clean hotel

very clean and quiet lovely bar and staff

i had a delicious meal in the bar one evening and the breakfast was great too

the bed was comfortable and room service was tasty and arrived quickly

breakdown buffet was great and kids are free

very friendly staff and a good breakfast. nice bar facilities

order food from room service pizza worst i have ever been given sent it back inedible a under estimate 14 pound

the windows easily opened and unsafe for kids and the mould round the window was disgusting

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long hallways

although we did not use it, the honesty bar was good

excellent breakfast

breakfast opens at 7

breakfast was a lovely bonus

at check-in , in restaurant and the bar were all lovely

have been mentioned that there were 2 coach parties staying at the hotel when booking in as the bar area was

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

had no lemonade or lemons at the bar. need to get they bar filled

you could have done , but lots of kids running about the halls after 11 pm and before 7 am , but all in all , nice

noisy with kids running along the corridors, 2 fire alarms back to back, staff attempted to enter the room and

location was great, and there was plenty of parking spaces available

staff excellent, parking and ev charging right outside front door

although i appreciate it may of been bank holiday was extortionate as admitted by a member of bar staff when mentioned during discussion

room service is early

location great, food great, parking good, friendly staff

probably the best lasagne i've ever had, nice bar and restaurant area

great stay made use of the bar this time and felt it the day after, the staff were great the food was great easy to find and

the bar staff were fantastic, always on hand for any assistance

gym is really disappointing unless you are looking just for a trade mill or a bike

fitness room was very poor no weights or dumbbells above 4 kg there is room to place a multi gym just needs to looked at as a lot of guests like to

i like the location and the swim n gym

loved the bar area and the coffee shop also the bedroom and bathroom were super.

great location, clean, lovely bar with good snacks

rooms were brilliant massive tv good internet gym pool location wicked loads of parking

ich is the checkout time), but the bar didn't open until 12, meaning we

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

comfortable nights sleep, very quiet and the golf course is great for a morning run.

is a hotel, at the side of a very old golf course in the lickey hills

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

lovely walks close to the hotel that you can take with good views of the city, also close to the golf course

very good room service and friendly

the disabled parking bays were scattered with discarded rubbish, beer cans and most unsanitary smells and waste

lovely executive room, great pool, really good food and all the staff were pleasant and helpful

car parking, efficient staff, pleasant bedroom and quiet.

only free wifi in the lounge, not in the rooms.

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

wifi was free

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

nice hotel. very nice staff. surprise cake for my daughters 4th spacious rooms and has a gym.

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

nice staff, pleasantly surprising comfortable bed and great breakfast and buffet lunch

was quaint, breakfast and bar food fantastic

bar and all food served are great

location, facilities, bar, breakfast were all good value

excellent location staff very friendly rooms were very clean and cannot fault the breakfast.

wifi was slow

a swimming pool or spa would have been brilliant

a special thank you goes out to the bar staff as they went above and beyond to make my cocktail, which i found out was not on their

room service , cleanliness, spacious room

so all in all a great stay, wish we had time to take advantage of the spa facilities , maybe another stay required so we could include those

breakfast was was ample with quality ingredients matched by fantastic staff and nothing was too

the choice of food on both the bar and the restaurant menus.

lots of free parking

staff, room, dinner, breakfast, grounds

the library room next door to the bar was lovely and cozy with the fire on and we enjoyed our afternoon and post dinner drinks in

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

did realise until i checked one of my receipts at the bar they were adding service charges without asking or informing

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

i asked for late check out unfortunately couldn't extend the booking

amazing staff, great breakfast, clean comfortable rooms

access to the gym necessitated a visit to reception before obtaining access but this was not a major issue and if

shame room service finishes at 10pm?

we checked in the last thing the member of staff said was, if we where back late we could sort room service for food

i used the gym which was good for a hotel and all the equipment worked well

there is also a bar available in the eve

the hotel was also very clean and breakfast was

room was spotless, staff friendly and breakfast was good quality

small hotel, everything was convenient. very good breakfast and a comfy bed.

very good selection on offer and beautiful breakfast room

breakfast was better than i expected the selection was amazing

and i even used the gym

great location, spotlessly clean in all areas very good breakfast, bar service very good.

breakfast included was lovely, the room was spacious with twin beds which were comfortable

snack bar caused a delay due to payment options and reception had to support

you should not have to register to access free wifi.

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

the breakfast was spot on and the room was surprisingly quiet given its right in the middle of the bars

good gym and steam room; comfortable, clean room.

bar / restaurant looked very nice

i also requested an early check in however this had to be requested on the day which i found pointless as anyone would

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

the staff were very helpful when i checked in i was told i had to get another room because i had kids

room service was great

the free wifi was necessary and utilised

the spa experience was great and the breakfast and serving staff brilliant

spa was incredible service was amazing room was so clean just everything

clean , quiet, great security, food, staff, location, pool

wifi was very good and the room was nice and warm

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

excellent breakfast included in price

great parking and friendly staff rooms were clean and comfortable beds

bar meal good, good buffet breakfast

bar prices very good

comfy bed, continental breakfast was lovely, decent location

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

a particular problem but we had a bit of trouble connecting to the wifi

wifi password hard to find. pillows could have been better.

had a small kids play area

were awful , especially cleaning staff and room service- awful

lots of noise from 25th floor champagne bar & restaurant through the night

breakfast too expensive, wifi did not work

thought you could of added hot snack like chicken wings and more of selection alcohol to room service

have been a mini bar really at that price to

the breakfast was exceptional the views from the room and breakfast area stunning

i was in the bar area & dropped my purse under the table - didn t realise until i came to pay the bill in the

easy to get to. was lucky to have early check in. breakfast was good

on reception were outstanding enabling me to check in with my ihg membership and even enabling an early check in

room service was quick,

wifi

hotels location was lovely and the bar was great too

staff unexpectedly rude about where to stand to be served and no late night room service apart from fish finger sandwich

nice bar and restaurant

even ordered lovely room service at 1

staff, early check in to help with birthday night away for my boyfriends special day

great value for money nice bar and restaurant

i needed a late check out and that was no problem which really helped me out as i had a young child with me

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

we was even allowed to take our drinks from the bar to our room in the evening

nothing to dislike. from the bar to the bedroom, it was very nice.

room

staff facilitated an early check in

place beds were very comfy little added touches like an iron and ironing board and the use of kitchen also had some board

room service set up with local pub which is a great idea until you realise its cheaper to order on

room service didn't come to the room til half 12 and they didn't take out used towels from the bath

my kids enjoyed the breakfast

there is even a gym in the basement

late check out at 12 and breakfast till 11 is perfect for me

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were satisfied also a fab location with the tram stop just around the back of the hotel and 5

i really enjoyed the stay and my kids loved it, we would definitely come again

booked this room for our 10 years anniversary to be away from kids for a night

tea/coffee making)

early check in was excellent, room was nice and large with good facilities

the room was clean, room service was available even for breakfast, shampoo and body wash smell was amazing, bath salt

gym & hotel room

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for travellers who arrive early

the drinks and room service is rather expensive when you could take a trip to many of the local bars where the

late check out, great bar and lounge

pool tables and playstation for kids to play with. great breakfast with choice of hot food

nothing to mention. maybe a bit more option on room service.

breakfast was included and couldn’t be faulted

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

superb breakfast from sam - awesome french toast with fruit and creme fraiche

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

lounge area of suite had nice kitchen

furthermore, the bar located within the hotel itself was an added bonus

great value for money with a top notch breakfast included (great fry-up, chef

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

breakfast was fabulous

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was amazing, i could not eat it all, this hotel is definitely value for money & beats

we ordered room service a number of times and the food was delicious and delivery was very efficient

enjoyed a deep, hot bath (luxury when you have kids

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

spa area was a little tired

didn't sleep until the last residents were back )just like home with the kids

clean rooms and the breakfast is awesome

late check out free of charge, staff friendly, lovely clean rooms

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

they allowed late check out as well

we had kids with us

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

awkward arrangement in the bar which none of us could quite work out

the gym facility was great and not busy. the room was clean and spacious for two persons.

sonya served and attended us superbly to avery good start to finish breakfast

at breakfast not quite as good as the rest of my experience of the hotel

prefer separate beds for kids instead of a double pull out bed.

food in the bar area was ok-puddings yummy

no kids tv channel

pool was cloudy and the chlorine strong

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service, excellent hotel

breakfast and staff

large room, able to sleep well. good wifi, luggage storage after checking out

early check in as the room was ready

the wifi signal was poor, can't even use the search engine.

we paid for early check in, and room upgrade to a suite

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite and welcoming

the wifi was very poor, it took me a very long time to get my work done

we ordered room service breakfast - nothing wrong with the quality, or service, but i think we would have

tv and wifi all worked well good

brilliant breakfast

reception and bar staff were incredibly welcoming and friendly.

great location early check in eat in and take away available for breakfast

to get early check in, and only 2 mins away from snow hill station

breakfast needs improvement. change the menu in each day at the week more option needed

bar at the bottom didn't have very good beers

mostly everything, couldn't fault the hotel.except for the bar closing early.

would have liked a night cap in the bar when we got back but it had closed at 8pm.

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

excellent value for money. great location and bar staff friendly.

room service excellent

room service menu could be some better than the one in room.not any choice

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

very engaging and were very good with the kids

staff we're lovely and 24 hour bar was a bonus!

there is a 24 hour bar and restaurant

the breakfast was ok maybe could do with a bit more continental