reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

the dining room and bar were open until late (although i didn’t need to use it)

friendly staff. nice breakfast. enjoyed swim and jacuzzi and shuttle to nec was great

the choice of restaurant and room service was fantastic

room service was

swimming pool/jacuzzi/steam room was at a perfect temperature and clean

nec plus the rail network holiday inns are always very clean and spotless the beds are great the breakfast is always good value i love staying at the hotels no matter where we are in the

close to nec parking easy to find good breakfast

clean rooms. host was very accommodating. good breakfast. small quite hotel close to nec .

the room is quite, and breakfast is wonderful

finally a delicious breakfast

host, lovely warm and comfortable rooms, and a tasty breakfast each morning

clean and pool good for kids

customer service, early check in arranged and overall a very pleasant stay

pool was lovely, hot if you were sat poolside but the children enjoyed the pool

one of the kids beds you could feel the springs through it

gym pool restaurant room bathroom facilities staff all excellent ud83dudc4c

onsite bar and restaurant

for airport is brilliant, nice restaurant with a good meal and good choice, breakfast also very good

one suitcase less i could well have reached it by train :) staff was great, i ended up adding late check out some twenty minutes before the original time because my travel plans changed and the

restaurant & bar facilities very good & in comfortable surroundings

free coffee / tea facilities, ironing and laundry available, etc

in-room service was great and was served by ali

location and facilities were outstanding, bar staff fantastic

not especially good wifi

breakfast was a bit expensive

excellent food and service great with kids

tv and wifi were not easy to access

families struggling with kids and luggage

we enjoyed a drink in the bar in the evening, and made use of the hotel gym in the morning, which we had to ourselves

dine in hotel due to extortionate food prices that weren't family friendly or suitable for kids

friendly staff and quality room service. excellent location, just 1 minute walk from terminal.

location was perfect, breakfast wasgreat with several options for all tastes.

early check in

easy to get to from the nec and international train station ^^ great room service even when we desired privacy in our

very clean comfortable room and the breakfast is exceptional good value (kids eat free)

of done with early check in but couldn t

room service, big room, very helpful staff and very clean. great location

pool was abit small for the kids to enjoy but it was ok

the swimming pool wasn t to my taste and was busy but was great for the kids

friendly staff on reception, thanks for the early check in

gym and pool facility can be more modern

breakfast was good with choice of continental and full english

great breakfast and friendly staff. lovely clean room and late check out, loved that.

i enjoyed using the gym and was a good base for going mcm

great location, friendly staff, great amenities, including a gym and nice clean rooms.

recently a gym has been opend

there is a gym and a swimming pool which have facilities such as jacuzzi , steam, sauna room, ice bucket

the tv needs to be upgraded so if kids come an they want to play video games i don't think it would work on the tv an watch cartoons

decent and clean hotel with amenities such as bar, pool, gym and sauna.

location to the nec was very convenient and the room service breakfast was the best i have ever had

no wifi

check out was at 12 so didn't have to rush perfect location for concert at nec comfy bed nice bar area serving food till late room decor really nice and everywhere was very clean friendly,

small, basic fitness centre (gym)

once i paid early check in fee and breakfast for 2 days it worked out at over £300 to stay there for 2 days

fun property, my kids loved it and so did i

i enjoyed the relaxed atmosphere and the general ambience of the check in and bar area.

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good selection at breakfast

very expensive bar !!!!!

there was no room service

great location, cooperative staff, and they let us avail a late check out.

excellent location with very fast wifi connection

real noisy with kids parents awol probably at the bar

we had lots of kids and they were most excited for the pool so it was a big disappointment

i ordered room service and was told only thing i can have was a pizza and it was only 10pm

we had lots of kids and they were most excited for the pool so it was a big disappointment

think the pool and leisure could have opened earlier for me personally as i went for a swim and wanted to

was great although definitely not worth what we paid very disappointed with the hotel “fitness centre” requested early check in before arrival and was told it wasn’t possible so our

staff, clean, comfortable and was very impressed and grateful for the 2 hrs early check in and breakfast was

great room 2 double beds and a sofa bed massive tv in lounge area great for movie night with kids dead quiet no disturbances through the

the family rooms are very comfortable and a good size even for 4 of us (2 adults, 2 kids)

fitness suite was a joke, broke, faulty, outdated, meagre.

swimming pool and changing facilities were clean and lovely

the bar needs a better choice of beer on tap

it was only a 5 minute walk from the venue and served food and drink at the lobby bar 24/7 which was great for after

swimming pool and gym

the room was excellent, clean, spacious, swimming pool and gym excellent

breakfast was lovely

was lovely stay.clean. warm.friendly staff. breakfast was delicious

gave us an early check in at 10am. lovely free breakfast. free parking. lovely staff.

staff were really friendly & good with kids.

sofa bed wasn't great solution for my kids but only option

bar area was exceptional also

the bar and food was excellent will definitely stop here again also a very large car park

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

the bar closed to early.

the bar was very lively when we arrived but didn’t disturb us once in the room

not an early check in as £10 an hour but more time in the bar as going to the match

was wonderful, 24 hour bar yet the rooms were silent

wasn’t far from the city centre and ghetto golf which was our planned weekend

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

was christmas so their wasn't room service

great access to the city and parking on site

no bar after 11, no room service

wifi wasn't very good

i enjoy a pint in a local pub as opposed to a hotel bar but there are none

the gym and swimming pool facilities

nice pool nice gym nice rooms nice staff

property with onsite gym

big clean room, friendly staff, starbucks on site, spa and gym access, food was good in the

when we did get in it was full of kids and noisy, no explanation from staff of where the spa was so we walked straight back out

the wellness/spa facilitieswas also great

amazing service from nicky, cath, abby, jag the wonderful housekeeper, the restaurant and bar staff, and in general, everyone who works there

man bar wasn’t open this time

people were friendly and the gym and swimming pool were fab

the price is really good as it includes breakfast, pool and fitness

gorgeous hotel. lots of little touches, lovely staff and great breakfast.

breakfast was ok. loved the decoration. all staff superb, friendly & welcoming

breakfast service was a little slow and too much sauce on eggs great coffee though!

offered to be driven to the smoke house restaurant, food and ambiance was amazing at the smoke, breakfast was amazing the next morning and the service again was exceptional

very good breakfast

no hot chocolate options for room for kids, again evening staff sorted this

a family upstairs i think kids were jumping off the beds at 12/1 am but everything else

the food at the bar was really good and fantastic choise looking fotward to my next

excellent breakfast choice, reception staff warm friendly and efficient

everything was fine from the bed to the breakfast used to use travelodge but not anymore

beds were brick hard and so uncomfortable, pillows were horrific, none of us (me my husband and 2 kids) slept well

wasn t any chocolate spread so my kids were not happy

was extremely professional and accommodating, the room was so spacious, amazing breakfast and gym

hard to remove when letting the water out, could be made easier, also maybe a bigger option for room service after 9

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell we definitely be coming

a nice clean gym to start your day and a fresh buffet breakfast with a variety of drinks too

tasty breakfast . bar open late . comfortable room

i liked every part of the hotel especially that gym.

staff kicked us out despite requesting late check out as a marriot card holder

offers on their website were not known by staff such as breakfast cost and voucher for the

breakfast is good

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

late bar

overall stay is good. however no tv channel for kids.

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

use of the university gym was very useful and appreciated

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't initially recognising it

i ordered room service and they delivered the dessert at the same time as the main meal

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

incredibly friendly lady at the reception &swimming gym facilities available too

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

superb breakfast from sam - awesome french toast with fruit and creme fraiche

the breakfast was excellent,

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

room service for a fan and extra sheet was very fast.

the room service food was horrible but the issue was resolved very quickly

big beds and clean rooms with a bar and breakfast option in morning

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy ud83dude42 it has hair dryer, iron with ironing board, tea and coffee

excellent value for money. great location and bar staff friendly.

bar at the bottom didn't have very good beers

great bar with real good prices

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

great place and desk guy was sound and bar beside great crack in station bar very friemdly

no room service, no cleaning,

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

no remote for tv, had to ask, menu for room service, but no phone to

room service menu could be some better than the one in room.not any choice

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.

clean rooms and the breakfast is awesome

we had kids with us

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

how people would go ans use the gym past 1am aa j couldn't sleep

very pleasant family ambiance with excellent parking facilities

103 very close to reception and bar so a little noisy at times fire alarm went off at 3 am for about 30 seconds

staff, the restaurant and bar area is beautiful especially when the weather is nice you can sit on the terrace

we decided to treat ourselves to room service and the food and choice was absolute perfection

the restaurant and bar area was perfect and we had a really lovely

parking, friendly and helpful staff, spotless and comfortable room and we had an excellent meal in

wifi connection wasnt brilliant but its not the end of the world

very convenient for visiting knowle. free car parking.

they allowed us to bring takeaway into our room as they didn t offer room service

fabulous, spacious room and bathroom. good food, friendly staff. breakfast was lovely.

room was elegant and spacious, the staff were helpful and welcoming and the room service breakfast was delivered on time and

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it out

room service was prompt, staff were welcoming and polite

the bar was a good place to meet visitors

11 for a glass of wine. couldn't get wifi.

slow at reception til a 2nd person came to support

late check out, great bar and lounge

carpet in the bedroom, no room service despite the in room menu stating pizzas available 24hrs

was good gave us late check out free :) staff are really nice & the hotel is very clean really good location 5 min

, spacious room delicious buffet breakfast gym location is great, close to train

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

staff are rude and not trained room service does not know english

room service was satisfactory

lack of room service

room service was not available

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

good if small gym

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

breakfast was really good, received room upgrade which was amazing, staff were lovely

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

enough equipment in the gym

afraid i can't remember the staffs names but the bar staff young guys was amazing and the young black gentleman who work at night i believe soon to

the room was clean, room service was available even for breakfast, shampoo and body wash smell was amazing, bath salt

we ordered room service from the hotel restaurant, service was prompt, friendly and the meal delicious

appreciated the early check in and key drop off for check out

not getting early check in

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite, couldn't do enough for me

lovely bar and the room was perfect

enjoyed a deep, hot bath (luxury when you have kids

we especially loved the bubble lounge bar which is inside the building

attended a concert and returned to the hotel at eleven and the room service selection was very poor

room service excellent

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

great location early check in eat in and take away available for breakfast

everything. breakfast was good. plenty of selection.

check in a bit late at 4pm and no early check in

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella spread

a lovely hotel with good parking facilities in a central location

location is perfect, the bar was relaxed and friendly and all the staff were extremely helpful

wifi in our room kept dropping out - we tried to stream a film

a comfortable bed bathroom maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent food, ideal parking

staff were friendly. bar prices were reasonable. rooms lovely amd warm.

this resulted in us checking out early and not taking full advantage of our night away from the kids

no room service available as specified on the website.

so when we arrived late in the evening i had to leave the kids alone in the hotel room and go to reception (23 floors down) to order room service for the

location, gym and spa is great, nice breakfast and good value for money overall

bar, breakfast and restaurant food was outstanding

staff were so kind and undestanding of kids needs which made our trip more enjoyable

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

the beds and facilities

friendly staff, free parking, comfortable bed, bath, good food, gym, size of room

tried calling room service twice at 10

lovely little spa&gym area

good room service and prompt good breakfast

kids has no pool access hopefully you will get one in the future

not to mention the pool

free wifi from the 5th floor wasn't reliable

ds eat free too, bonus

breakfast for kids

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose

wifi connected but was so slow was unable to download photos on facebook etc.

extra bed for kids wasn't comfortable

staff were excellent, and the bar and beer gardens were superb

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

staff are so friendly, premises so clean and bar food is excellent

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

the breakfast which was included was great as it was continental, english and lots of extras from very

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

the breakfast was lovely and hot

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

breakfast is included for all customers, and there is also a small gym in the basement

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve the problem

ecream) we went bed that

wifi was fast and was great for streaming iplayer and youtube on personal devices

great tea selection and coffee machine - the bar staff even kindly gave me some oat milk for my coffee as i'm vegan

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert (icecream) we went bed that

com states room service but there isn't we ordered deliveroo but we wanted the food from the restaurant there

the wifi was good, room was spacious and the pub/restaurant food was nice

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

staff, early check in to help with birthday night away for my boyfriends special day

were friendly and quick to resolve the few issues we had on arrival

my only qualm would be that the gym closed at 10pm but that wouldn t be a problem for most

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

every member of staff was helpful and so kind to me and my kids

it was concluded that the hotel had miscommunicated information to me and their room service menu is

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

was directly over the bar and the sound from the big screen was like having it in our room until midnight

very quirky! comfortable beds, clean rooms and great breakfast

no food in the bar but they ordered food for us ud83dudc4d

breakfast was awesome!!! stuff was amazing! room was amazing! felt like home!

after the event i attended at aston park returning to the hotel, the bar was overly busy

good parking next to the hotel

friendly and welcoming went out of their way to help breakfast very tasty room clean and tidy would stay again next year when we go to crufts all the

during our stay the tv was virtually unwatchable due to pixelating and the wifi strength was very low

they have me a free upgrade to a superior room and offered room service for my evening meal so i could relax in my room which was a really nice touch

beautiful place, easy parking, lovely helpful staff and a. excellent breakfast

free gym free breakfast comfortable beds and pillows hot showers

the breakfast was amazing

quiet gym. iron in room. good breakfast. helpful staff. air con.

breakfast was better than i expected the selection was amazing

breakfast. bedroom was spacious and bathroom was lovely.

ud83dudc4fud83dudc4f though, because of covid precautions, there was no room service unless specifically requested, though i actually liked the fact that no one came to my

the cleanliness was a good thing, and the gym.

location, got a late check out by signing up to hilton honors programme

not a bad little gym and lovely breakfast both covid friendly

ok for us but the bar did close a little early considering it was a new years eve stay.