reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

the dining room and bar were open until late (although i didn’t need to use it)

clean and pool good for kids

breakfast was nice and the swimming & spa was great water was lovely temperature

the 2 ladies who were on at the weekend) the bar staff were lovely young men and the spa guy was really

swimming pool area was a relaxing experience

was excellent room was wonderful, breakfast was amazing

food at the hotel was great, we had both an evening meal and breakfast during our stay

we loved the fact that there was a shallow swimming pool for kids and they gave us noodles for the children

breakfast - very dry food .didn't enjoy. wifi very slow,cannot stream

good leisure facilities, pool, gym etc

would stay again as the kids there stay too

my kids forgot their jacket and they ousted it before i even noticed it was missing

close to airport, good breakfast and wifi, reception staff was good, free shuttle service.

location, love the fact it has a pool for the kids

t tub and sauna broken) the

was great it could not be better we could not find one thing that was not very good food room service and

clean rooms. host was very accommodating. good breakfast. small quite hotel close to nec .

breakfast was delicious

finally a delicious breakfast

they also had a nice little bar but we were a bit too caught up to use it

very congenial host at the bar after a long day at crufts, we put the world to right, lol

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

the bar and food was excellent will definitely stop here again also a very large car park

the bar closed to early.

the bar was very lively when we arrived but didn’t disturb us once in the room

there is a bar and restaurant on site, though we did not use it

the gym and swimming pool facilities

facilty with a great option to have swimming pool, sauna, jacuzi, steam room, and an excellent gym

and the final straw to this is they kept me awake all night, i just couldn't sleep, the kids run up and down the corridor banging on the room doors, even a couple were rowing and smashing

swimming pool was too cold for the adults and kids and my kids were shivering when we went down to the pool

the room service did not turn up.

very noisy when having dinner, as kids on a bar football machine too close to diners

location, ease of check in, friendly staff, clean rooms, good value breakfast

location, stuff, breakfast, service, room’s size.

van driver delivering laundry boxes, loud voice and dropping boxes out of the van etc

a coke as we just landed so was thirsty and with everything about lost bank cards asked if the bar was open when there were 2 females drinking in bar it was around 2

room design, warm welcome from the staff and various choices for a lovely breakfast!

i and any other costumer who has kids or just anyone in general can connect their phone to it via wifi

get on our flight and they very kindly let us check back into the room on our return so the kids could sleep for a few more hours

we stayed in a family room, for me and my two kids, and the sofa bed was really big

the gym is too small and without weights, only downside of this hotel.

great room, very quiet, great beds and very good wifi!

food was very good if expensive drinks in the bar were good very near birmingham airport for flight check-in,although birmingham airport is

we very much enjoyed our room service, food was good and the view was brilliant

wifi worked a treat

of issues electricity was switching on and off door got locked with kids inside sleeping receptionist and manager couldn't unlock it

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

amazing service from nicky, cath, abby, jag the wonderful housekeeper, the restaurant and bar staff, and in general, everyone who works there

however i didn't like the bar area was a bit working man's club and didn't suit the test of the hotel

bar area just recently renovated - looks great

man bar wasn’t open this time

location, cleanliness, staff, food, swimming pool and bar all excellent.

very helpful and managed to find us an early check in

comfortable with good wifi connection

due to this we proceeded to go to our room, called the room service button on the phone to be told there is no room service, you have to come down and

did not have time for breakfast as i had a train to catch, but it is in an excelent position so close to the airport and

pillows and bed were super comfortable. free wifi was more than adequate.

great breakfast and friendly staff. lovely clean room and late check out, loved that.

the gym

friendly staff, clean bar, restaurant and lovely breakfast, location was perfect for resorts arena, would definitely stay again

it was a pain tryna get the gym stuff woman wouldnt let me fi out form whike they

had to go downstairs to get water as non in the room and my kids got very thirsty since room was very hot even with the small fan on, when requested for water

gym equipment was very dated the treadmill was old and noisy.

very nice large room which was well equipped. fabulous golf and lovely leisure/spa facilities.

there is a gym and a swimming pool which have facilities such as jacuzzi , steam, sauna room, ice bucket

room service for £2 charge - and nice simple and decent sized kids meals which my daughter loved

just a heads up, the whole spa area needs to be prebooked, not just the pool as in the email comms

can be an issue, small gym area

small, basic fitness centre (gym)

but there was a small gym

late check out at 12:00 at no extra cost

fun property, my kids loved it and so did i

we had lots of kids and they were most excited for the pool so it was a big disappointment

the website which wasn't clear not allowing kids in the pool..

spa was shut!

didn t have option of early check in.

where should parents leave their kids when using the pool facilities

fitness room was disappointing as both treadmills weren't working. otherwise all was good.

it was a stretch to call it a “fitness centre” very poor facilities.

time at the bar could have been improved if there were more staff on hand for a busy event weekend

breakfast, excellent location

the breakfast was simply amazing, with an amazing choice of food for us and our kids

the bar was small but i got what i wanted

there was no room service

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good selection at breakfast

no room service and noisy and cold

the hotel had what i wanted- a bar for drinks, car parking

the kitchen and seating area were also generous in size

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

superb breakfast from sam - awesome french toast with fruit and creme fraiche

breakfast was included and couldn’t be faulted

swimming pool and changing facilities were clean and lovely

, was staying with my little grandson who was delighted to see a pop up tent in the room, little kids mini shampoos etc and little slippers

convenience to nec, great amenities - bar, gym. breakfast

and beautifully furnished, the beds were incredibly comfortable, the breakfast was excellent, the spa and gym area were great

the bar needs a better choice of beer on tap

comfy bed and a good breakfast

buffet breakfast was exceptional

breakfast is good

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

i didn't like the breakfast. not that much choice

room service food was lovely and the breakfast was also really nice

oo many pre arrival messages which are overwhelming and annoying in

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

room, champagne, chocs and cake and fruit. night away from the kids.

the beds were comfortable and the breakfast was brilliant

a special shoutout to geoff, and ashley from the bar and restaurant they were incredible

free wifi was a bonus

ere is a paid laundry service but the prices are very unreasonable)

great proximity to train station. breakfast was also good

good rooms and had a gym

there had been a function, so breakfast was really busy and had to sit in the bar area

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise will be perfect

the ability to stream films in the room was great especially when travelling with kids

great place and desk guy was sound and bar beside great crack in station bar very friemdly

great bar with real good prices

mostly everything, couldn't fault the hotel.except for the bar closing early.

excellent value for money. great location and bar staff friendly.

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

we were offered complimentary late check out, we we rudely awoken by a piercingly loud alarm which wasn t a fire alarm in the

very central. clean and tidy. good breakfast and late check out at 12. very close to station.

how people would go ans use the gym past 1am aa j couldn't sleep

with 2 very tiring kids… i really don’t know what to do … the hot water finally resume around 10 pm but this is

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

good location, clean, spacious room, gym, professional staff , buffet breakfast

there's a bar in reception but we didn't use it

great location, great friendly staff and allowed early check in

room service was efficient and food tasty

slow at reception til a 2nd person came to support

booked 2 hours in advance of arrival and the sofa bed was not prepared for the kids to sleep

gave us an early check in at 10am. lovely free breakfast. free parking. lovely staff.

the vending machine where you could get anything. 24 hour bar with a really good guinness

being woken early by gardeners when we did a very early check in between 3am and 4am

nice pub next door and bar in hotel

no room service, no cleaning,

no remote for tv, had to ask, menu for room service, but no phone to

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

i loved that i could choose from 3 pillows and the room service!

staff very friendly great location clean brilliant gym and pool

wifi could drop out a bit sometimes

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

great comfort, free access to nearby victoria swimming pool, and friendly staff.

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it out

unable to order room service as there system was down

comfy bed!, central location, room service

very friendly staff, both on reception and delivering room service

room service food good

comfy bed , good room service .

lovely hotel lovely bar nice staff

tablet to contact reception or room service wasn't working when i got to the room; the staff fixed it for me straight away

lovely hotel, nice spacious rooms. staff friendly and helpful. beautiful breakfast the next day

the restaurant and bar area was perfect and we had a really lovely

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for a fancy looking bedroom to make

i like the room and the spa facilities available. the fridge in the room is an excellent idea.

but hey i wanted an early check in [2pm] so i was happy that 234 was ready for me

sauna and gym facilities not available made the stay less relaxing.

early check in was excellent, room was nice and large with good facilities

good breakfast, plenty of free parking

considering the likelihood of kids in this room

was spacious with separate beds in the ante room for the kids, restaurant and bar served well (within the limited options), beds and bath was very good

wifi wasn't very good

convenient parking and friendly staff

the tv did not work as advertised, we did not have access to usual channels and the rooms wifi did not work so we couldn t cast to the tv

great to relax & swim without having to put up with kids everywhere

location with fantastic breakfast on the top floor

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

bar, breakfast and restaurant food was outstanding

breakfast was really good, received room upgrade which was amazing, staff were lovely

requested a slightly late check out and was shot down without even trying

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

couldn't fault breakfast, plenty of choice and high quality ingredients used

breakfast very good

the girls working on the bar thursday and friday couldn’t have looked after us any better

clean comfortable rooms , ground floor room right next to bar which was excellent

location was slightly noisey with kids walking past and the dual carriageway

no juice in the morning for breakfast

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

no food or snacks available at bar when we came in at 11pm

lovely place and great bar below with decent food and range of beers - room was nice enough.

very clean and great location. staff were lovely especially in the bar area

i needed a late check out and that was no problem which really helped me out as i had a young child with me

breakfast service was a little slow and too much sauce on eggs great coffee though!

fantastic staff, lovely setting, great facilitates, brilliant dinner and breakfast

nice breakfast, exceptional rooms, the manor is in a beautiful setting, there plenty of areas to relax

gorgeous hotel. lots of little touches, lovely staff and great breakfast.

the breakfast was fantastic too

i was also a bit disappointed by the spa but perhaps i didn't read the

enjoyed a deep, hot bath (luxury when you have kids (-)it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it a little more of a challenge (-) there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am (-) didn't sleep until the last residents were back )just like home with the kids (-) we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

room service with hidden 4 delivery charge. air con not working so well.

the bed was extremely comfortable, a great night sleep and excellent room service

hotel was brilliant staff where lovely breakfasts was amazing could get served at the bar till late anything you needed for the room was put in right away thanks for the great

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

offered wifi

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

room service excellent

lack of room service

no room service

staff are rude and not trained room service does not know english

hotel out on a limb ,no room service, no information on hotel in the rooms

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella spread

at the bar for quite a while to order food in the evening, staff were busy on main reception

kids especially loved the pancake machine

very clean good location to city centre really nice staff late check out free till 1pm

check in a bit late at 4pm and no early check in

the spa is a nice, relaxing area (except when there are kids in)

swimming pool only for kids 12+

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

issues connecting to the wifi

access to the hotel was easy with plenty of parking

the option of possible room service would have been more than welcome after the bar closed

there were adequate bar staff so there was virtually no waiting to be served

to sign in to wifi

no room service

there was also a note with a chocolate bar left on the bed as a lovely extra touch

no 24 hour room service available, and expensive for the grade of hotel

extra bed for kids wasn't comfortable

i hope they will introduced a new family rooms for small kids

had a small kids play area

room, breakfast, gym, friendly and helpful staff

and clubs, staff great but did not have to bother them as everything was nice and straightfoward, room service great, they make your bed and top up with water teas coffees and buscuits, rooms very

i was surprised that room service was on offer

great location on broad street. friendly staff. rooms clean and wifi good.

gym is also new and comfortable

dined in the bar twice and food was delicious

staff excellent, parking and ev charging right outside front door

i ordered room service as well and it arrived piping hot and promptly

the bar facilities are superb, the meals are delicious and very good value

parking secure and on site, helpful when you have a nice car and care about its security

the gym was not really well equipped, for me i would have liked barbells

kids friendly and pet friendly.

beds, lovely breakfast and the staff went that extra mile for my wife birthday by upgrading us and a lovely

hotel was very comfortable and spacious clean and friendly staff they gym and steam room was lovely the breakfast was

the lobby smells of figs and always looks smart and there’s a great area for kids to play without making the rest of the place look messy

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

gym has very basic stuff.

literally nothing bad to say about this hotel it even has a gym

the gym access came as part of the stay and was very good

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

the icing on the cake would be a pool, sauna and gym

the bar entertainer was excellent

hotel, beautiful reception area, the staff very obliging and gave us a late check out

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel

access to the gym necessitated a visit to reception before obtaining access but this was not a major issue and if

the staff was very friendly and the breakfast is good value for money.

and the gym could have better facilities and a bit more

the gym is basic and small but has all that you need and is open 24/7 and has air conditioning

very friendly check in experience, the wifi code i was given didn't work, the mattress was very old and uncomfortable

the wifi was good, room was spacious and the pub/restaurant food was nice

out off order and we were on second floor needed to request wifi password after checking in

thing that could have been imporved for me would be more vegetarian options in the restaurant/room service menu

even ordered lovely room service at 1

the breakfast was amazing!the room was nice and happy with the gym

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

i really enjoyed the stay and my kids loved it, we would definitely come again

there is even a gym in the basement

breakfast was great

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

good wifi, just an overall good experience

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

great gym, great breakfast

room service was below average, ordered eggs, very

location, with stunning bedroom, easy check in, great pub next door for complimentary breakfast

excellent breakfast

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

food and breakfast is served in the pub/restaurant next

breakfast is next door in the bar, the food was delicious and the bar again very well presented