good wifi, good breakfast buffet

a lot of safe parking within the property. the breakfast was amazing

the cleanliness of the property, the free parking and the spacious room and bathroom.

no bar or restaurant service available

for a 4 star hotel there was no tea or coffee facilities within the room, no laundry service or room service

the lady at reception was very nice and allowed me to early check in.

served for the hotel guests) +

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

parking, walking outside to mall in rain by smokers

free parking. 15 into centre of madrid in uber.

parking is always full, breakfast buffet wasn t really good

breakfast is not that good

the breakfast was good. i wish there were more protein options.

parking and ev charge. fair price for the parking (5 eur per night)

breakfast was great, room was comfortable.

the breakfast was very good

nice, good breakfast buffet, laundry and vending machines represent a plus services

room with comfortable bed , a/c very good also ,stayed here for one night as had option for late check out and had late flight that evening

bed for the kids was a bit broken

the room was very nice and thw hotel have their own bar on the ground floor where you can find cervezas , drinks, coffee for 24h

facilities are great, there are plenty of extras like gym and others that i have not had the time to enjoy, but which are there

you have to go each time to the bar to ask the personal to get what you want, even a cup of milk

the swimming pool

the walls and a sharp metal thing sticking out the floor which of i didn't see it and one of the kids had fell would have ended in a hospital trip

the bar closes too early.

was a nice swimming pool

staff and especially the bar staff were kind, and caring

rooms and bar and absurd pricing also i paid for a room for three and the room was single

everything was very clean, and we had a frigo bar in the room with bottle of water for free

good wifi

that day wifi was not going fine

breakfast room, and wanted us to stay in the cafeteria (which is super cold, and we had 3 sick kids

amount of space in room and bathroom and parking under accommodation clean and great choice of breakfast

very convenient if staying with family as parking is right infront of the door.

the cleanliness and parking space under the unit is very helpful.

fabulous breakfast, with a massive choice of good quality food and drinks

we didn't get the breakfast as we had to leave quickly in the morning

the gym was a good surprise

don't like the gym that at my first time i went to the gym and sent the pictures to a friend, but my friend said

breakfast was a bit underwhelming,

clean, comfortable, nice breakfast, for us very well located, safe parking places

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

late check out, free parking and 24 hr front desk

we had a great stay there the bar in the

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were friendly

we had a great stay there the bar in the hotel is very good and the bar staff very friendly and attentive

noisy room just above the bar in the evening and the breakfast room in the morning

amenities: the swimming pool was closed

at the time we were informed we could use the pool even after checking out

new, the mattress was comfortable, the shower had nice pressure, the pool was refreshing, the breakfast yummy and the stuff helpful and kind

used the swimming pool which was a welcome relief from the heat

station and with a large carrefour supermarket next door together we a great local traditional bar / restaurant

the wifi the bed keeps moving..

there is a gym and a small spa which allowed to relax

very attentive, very clean hotel, free underground parking, next door to train station and metro

gym and other facilities

11:45 pm people and kids started laughing loudly in middle of high way which woke us up and called the reception to see

no restaurant facilities. poor bar selection

the breakfast very good. the room cleaned.

the bar was lacking no vodka or gin

some variety in breakfast, like eggs/bacon, but everything else was good

breakfast was excellent and this hotel is great value for the money.

restaurant or bar facilities available in the hotel from midday

no comfortable bar or lounge to relax in

breakfast is pretty good and there are a small restaurant where you can find tasty dishes in the

the only thing i would rate slightly lower was the breakfast i would give it 4 out of 5

no bar or restaurant facilities

limited bar drinks, bottled beer, spirits and soft drinks

very easy to find after a long journey excellent breakfast,room very comfortable

we thought the bar and food was good value - but there are loads of other options in the retail park a short walk

bed and breakfast very good. it was just a stopover on way south

the hotel bar has good food and friendly staff

also, the breakfast in the near bar is super

the bar looks nice, but the staff on saturday morning treated us as if we were local spanish folks

- there was a team of very young kids (8-12 years old

gym was small but was to ourselves so was good

the smell in the room was similar to the smell in the male dressing room at the gym

gym was extra pay

the beds were comfortable, but the pillows are for kids

food and drink available readily in bar area

plus laundry facilities

the bar food and coffee were excellent

coffee not good at breakfast

great price as continental breakfast included

great breakfast, super helpful and attentive front desk (thank you anna and rachel), very very nice room

good variety breakfast

she also help me to get vegetarian meal at breakfast after im asking for that

good parking garage, i could not use the ev charger as it did not function at the time

location, helpful staff and bar facilities

the room also had a well ecquiped mini bar but we bought our own water and stored it there for more reasonable pricing

were friendly food in the restaurant was lovely looked after very well with tapas in the bar not too expensive got 2 separate adjoining rooms for 3

breakfast menu could do with more variety of eggs and other things but still had plenty to choose

no facilities for coffee/tea in the evening . bar / coffee shop closed

advertise a snack bar and restaurant but the restaurant was part of the snack bar

bar closed early both nights we were there and clearly the one member of staff on the bar was

calm environment,nice bar ,attentive staff,very clean

we can’t order the kids menu from the restaurant to the room, even we have a dining table there

late check out mas tarde

etc outside hotel has luggage lockers for before check in and after check out has snack bar if this is a plus for

although there was a small bar i felt there was a need for some bar snacks.

i didn't have a chance to try out the snack bar or cafeteria, but the menu looked very good

lovely room reception staff and bar staff very friendly and helpful.

have mini bar with two complementary water bottles on our arrival

breakfast was very good,

lobby, bar and common spaces in general… perhaps they should start thinking about renovation.

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

great breakfast and nice bar

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get coffee somewhere

it’s 24 hour reception and there is a bar attached to it which is great if you want a coffee or a quick meal

also has terrific coffee shop/ bar downstairs

the bar connected to it is also great for a drink and a snack

of city was still good considering second stay in madrid staff very friendly and accommodating re late check out

having books instead of a bar is already building a calm environment and relaxing is much easier

wifi ot working properly

great breakfast, pool facility, located close to public transport and amenities and local

room service is only at specific hours starting 1

great staff, comfortable rooms, super location, good breakfast

kids

the bar is small and the bartender should be more proactive. some rooms are very small.

breakfast there was plenty of everything except marmalade - i know, a typically english observation

the breakfast was varied and very tasty

room service staff really noisy in the corridors outside the room from very early in the morning

the breakfast was excellent

the restaurant and bar was very short staffed in the evening

euro per person which in my opinion is way too expensive, so we had a nice breakfast in a nearby bar for 9 euros for the three of us

kids enjoyed the trains coming and going

everything was perfect specially family room when you are traveling with kids

mini bar fridge did not work.

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area;vending

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

fitness centre very small and with no weights.

at first they wanted me to pay for wifi in addition, but i argued that and they gave it to me

was great but we ordered room service/food and it was cold and not very appetising

in order to have wifi you must pay 12 euros extra... i paid 130 per night, is not enough?

small bar with tapas available if you don't want to travel into city

key of the safe most hotels have number lock type there was no grid box in the shower to put my bar of soap

room for the same price, very clean and comfortable, staff very friendly and helpful, breakfast bar excellent, dinner and service excellent, we loved it

internet lousy. rooftop bar area no lights at night. unsafe.

room, breakfasts, all staff dealings including reception, bar and resterant staff

bar with limited menu which was all i needed

the restaurant and pool area are great with a relaxed vibe, the food is also really good

room service and staff

absolutely great breakfast choices on terrace overlooking garden

pool was closed, so we were a bit disappointed as we booked the hotel partly to use the pool

they keeped my luggage with no money till i came back from another trip in spain gym is open 24h tv is on the internet very modern place near to the train not too far from the

it’s cool! and they were brilliant catering for the kids.

no laundry option in hotel

us situated with food & gave us a great upgrade, as we got there late in the evening right before room service closed

didn't receive a response to my email regarding possible issues with laundry following the insect bites i sustained

the gym was also great - had all the equipment both my husband and i

wifi is perfect and design of the room is simple but well designed as always

there is a restaurant in the hotel for breakfast, and room service

breakfast was phenomenal. very helpful staff. quiet room as requested. no problem with wifi.

courteous and very helpful staff. room service food menu.

to reina sofia, prado, retiro, nice room, great bed, friendly staff, easy check in/out, okay wifi

wifi good

they honored the quiet time of 11 pm given that there is a restaurant and bar inside the hotel premises

very low wifi signal in the room.

the staff are all excellent and it is wonderful to have a great bar to have a night cap at before heading to bed

great historic hotel in the best location. very friendly staff and nice bar downstairs.

the staff was amazing and super helpful. the breakfast was delicious.

happy with the room, the facilities, the bar downstairs

the breakfast was rich, varied, and delicious, with toast, pancakes, and great coffee

safe. clean. comfortable. perfect. gym was 24 hours. near to train, market, prado etc.

not the most central location overpriced breakfast

very noisy street, and the gym was not available

location of the hotel was great, as was, the delicious breakfast

the hotel was very tastefully styled, the staff were very helpful and cheerful and the breakfast selection was superb

there is a ev charging station in their parking garage (charging is free, but parking is not)

breakfast food was always fresh and being restocked even 20 minutes before breakfast ended

no 24 hour room service

location, staff, breakfast, room

location friendly and helpful staff very clean nice bathroom area with privacy door great breakfast buffet the bar tenders were wonderful the restaurant offered on request ice at the bar

nice gym with water provided

staff and room service/orders via app

the breakfast was fantastic. i liked the fact that it was not the same every say

wifi service very poor, need to improve

breakfast was excellent

4 stars hotel that has no room service after 10:30 pm should review the number of stars, and then, the worst part, you can

to the dining room for breakfast no other access so for disabled people the only option would be room