another surprise was breakfast, which is simple but very tasty

we didn't have dinner there, but breakfast was fantastic

breakfast was good and staff very helpful.

breakfast was basic but sufficient

breakfast was excellent

evening food and breakfast is top class

breakfast is included and served in the restaurant

breakfast was great, dinner was good too and so reasonably priced

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

and breakfast

a bar to buy coffee

30 and the restaurant was closed the night we were there but the very friendly bar moreno does great menu del dia or homemade

there was no wifi; but, he was on his laptop

blanket as it happens frequently in spain) bathroom - large, enough space to put your toiletries wifi ok staff - nice and helpfull, we have got a map and directions to the points of interest

could never get the wifi to work for us

parking was difficult with our suv

breakfast good

very friendly and good price. garage parking for motorbikes.

room was very good, and the dining room served an enjoyable breakfast

there is parking under the hotel and a lift

no kettle in the room , had to ask for a corkscrew. gym off site

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service took almost an hour

quality of the wifi is very bad.

the gym is not located at the property. this should be advised in the property description.

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

quick room service at dinner time

massive

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

details for the dog and kids.

wifi signal could have been better as it failed at some point, but they said they would look into

loved the little play corner for kids in the restaurant where breakfast was served

hotel was good value for money if you travel with kids

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

noise at night from the bar near by

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

nothing else, no bar or food facility

location and excellent breakfast

cleanliness, staff was very welcoming and friendly, and breakfast was great.

24hr reception and bar area an big advantage

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

with small kids it would have been reassuring to know in advance

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

there was no room service menu in the room and no wifi instructions

some facilities and better wifi connection

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

hotel a bit tried, unfortuately due to covid no facilities available except room service

great location, close to center, modern hotel, nice and new bathrooms, great gym

beds, cleaning services were spot on, access to the gym - covid safety measures in place

arrived early and were delighted and grateful to be allowed an early check in

couldn’t fault it, breakfast had a great selection, very fresh

the included breakfast was good as was the salad we had in the bar one evening

not much you could do but the pool and sky bar was a bit limited in size

the food was super and the spa was great to start the day before breakfast

well equipped gym and spa

hotel was wonderful, complete peace, i liked the pool, the bar located next to it and most of all i liked the

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

feels a little expensive for size of room and lack of amenities like gym, etc

reception & room service staff were really attentive and helpful

could be softer bar should stay open later for hotel residents and room service should be available until

late check out always a bonus the double room was on the small side - okay for solo traveller

spa and kindness of staff

we were able to bring her to the bar which was perfect

very reasonable gym with usual cardio machines and free weights

wifi wasn t great - especially when working and trying to do zoom call etc

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

gym is included until 10pm

from the staff at the reception to the comfort of the room/bed/shower, to the nice gym and spacious place

spacious room. great breakfast. great wifi.

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

the wifi worked well

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

i had to work for a while and the wifi was good

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

wifi was a bit sporadic

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

fantastic location, comfortable beds, great staff and a lovely breakfast.

location and great breakfast!

great location in the old town. great sized rooms and breakfast was fantastic

rooftop bar wasn t open which would have been to have a look but no big deal

they also managed to accommodate my request for an early check in

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

minibar, no room service

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

hotel bar is lovely, and used by locals too

the addition of the bar next door for a lovely breakfast was also fabulous

lovely staff who gave us an early check in and fab restaurant/bar

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we sipped coffee in

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

room service was very fast

how. you have to use the spa to use the pool

limited hours for swimming pool and spa

the old town is right across the street check in time is 12pm no early check in

ovided detailed directions

an excellent stay with young kids - highly recommended

an excellent stay with young kids - highly recommended

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and helpful staff

little attention for the kids

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

good wifi, tv with international channels

the gym is very bad

great for families and kids, close to tram for connection to metro so getting around was a breeze

breakfast was perfect with good quality food

the spa pool access costs 20 euro, but the spa is lovely - well worth the

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

swiming pool clean and good and gym is excellent

gym was additional cost, didn't like that

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

very kind to ring and say room was ready for early check in

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

full kitchen with sink, microwave, kettle, fridge, dishwasher

well equipped kitchen and

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

this time we used the spa

loved that the hotel is across the street from the guggenheim! loved the room service!

spa was not easy to reach, warm red wine at the bar

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh produce

the lack of bar service.

the staff very helpfull, there is a bar open 24h highly recommended

very nice staff, comfortable beds, very clean and modern . bar open 24h

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

there was no wine in the bar the first night, but then they

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

comfy beds, very good location, gym was ok; could do with more equipment

however, room service had a nice selection and the delivery was timely

gym was

the gym is a joke. is a very small room with no space for anything.

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

service, room, breakfast, restaurant and bar and location

the bar and the terrace has a nice view on the nervion river

lovely bar terrace where we sat later and had sundowners

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

my family also really enjoyed spending time in the gym

it has a small gym and sauna

the bar shut at 10.30 pm and we would have liked to stay later

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

it had a great small gym and i felt that overall it was clean and very comfortable

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

also, there was the bonus of an ev charger in the hotel car park

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one night stay

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or bedrooms

the location was very good and they have private parking

location, easy access, secure parking and free of charge , lovely clean room , modern

underground parking was a bonus and it's free

safe, bar fridge and espresso maker with pods

secure parking. room had a balcony. good wifi signal. close to ferry port.

the location on the river was very good and the wifi worked very well.

good wifi

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

the hotel wifi was fast and everything worked well

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

i have never had bad coffee in a bar or restaurant in spain so it should be

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

reception and bar staff helpful and polite

excellent parking

clean, free parking and less than 10 minutes to the airport

wifi worked properly

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

location, tranquil setting, with ample free parking

parking was easy

there is parking for guests

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

parking and wifi as published

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

very relaxed atmosphere for what is quite a busy bar area

also late check out 12:00 which a big bonus

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location is good - near the port, in which restaurants and bars are located

, the only thing it's missing is a small bar for a refreshing post flight beer

restaurant or bar on site, there is a small one attached to the hotel right beside it

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

bell staff and bar staff were hit and miss

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

occasionally have bar tender stop by pool and ask guest if they need drink

is was quickly rectified by

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

no minibar; pool ceiling a bit dilapidated

also loved the pool and fitness are, nothing beats a good swim before breakfast

plus the pool was amazing for the kids specially in a rainy day

fabulous decor, friendly staff, gorgeous views. swimming pool was great too!

fantastic breakfast with lovely views. great bar with open air terrace for a more casual meal.

once again another pleasant room, private bathroom, off street parking, free wifi, breakfast included, dogs accepted at no additional cost

lovely kitchen to do your own cooking if you want to

easy access from motorway. off street parking. good breakfast.

location, comfortable bed, good breakfast, convenient off road parking, very friendly and helpful

wifi was a little bit hit and miss, but this is to be expected in a rural location

but there's no restaurants around to have dinner (although the room has a nice and well equipped kitchenette to prepare something simple)

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

very nice breakfast

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

the accommodation is excellent and the breakfast was very good