24 hour gym was really helpful after eating so much pintxos

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc and recommended where to go

late check out always a bonus the double room was on the small side - okay for solo traveller

wouldn t call it an indoor pool) and rooftop pool and bar which were not

the gym, the entrance, the spa

great gym and spa facilities and fantastic breakfast

the food was super and the spa was great to start the day before breakfast

roof top pool a great addition

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

location and great breakfast!

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

helpful staff good gym great view of river

very nice service, clean and comfortable room with kids, thank you very much :)

an early check in for us which was nice, easy check in and out, location is excellent,

they also managed to accommodate my request for an early check in

roof top bar wasn t open :

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

the addition of the bar next door for a lovely breakfast was also fabulous

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

lovely staff who gave us an early check in and fab restaurant/bar

hotel bar is lovely, and used by locals too

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

the old town is right across the street check in time is 12pm no early check in

free wifi not enough for work. teams meetings breaking up

room service after 2nd night they did not refill anything nether shower gel nor water

pay for the pool

very nice decor !! very nice breakfast very clean

the price of accessing the spa area, which is 20eur for 1 hour.

the wifi worked well

bright and clean room and bathroom with very fast wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

wifi was a bit sporadic

suite perfect for couple with kids or two friends who don't want to share room

spacious room. great breakfast. great wifi.

enjoy some free freshly cut coffee at the waiting room while scroling our emails with the free wifi

hotel in good location with parking garage equipped with ev charging station

room service food was also fantastic and good value for money

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

small bar and lounge area

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

very nice staff, comfortable beds, very clean and modern . bar open 24h

there is staff 24/7 and a bar with snacks

restaurant, bar was super

staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing

kids gets free breakfast so that is a great

free wifi

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

the bar area was a nice place to enjoy a nightcap after a day of discovery

is amazing, rooms are big, comfortable, and clean, there's a small gym

room service at night came within 20 minutes as i had been notified

location and the breakfast was wonderful

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

nothing else, no bar or food facility

noise at night from the bar near by

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

also breakfast was plentisome, fresh and very good selection of products

able to accommodate with the kids rooms

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

bar at reception open nonstop

with small kids it would have been reassuring to know in advance

staff were so helpful sorting out the wifi

pool is refreshing but lovely and clean with lots of space to sit around the pool

gym, pool, lobby and room- all was great and service was all perfect

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

everything is close by with many kids play areas

the gym was not available during our stay

nice hotel at the river. pretty close to the old town, nice gym

good gym

it has a small gym and sauna

great value and a well equipped gym too

the wifi wasn t very reliable.

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced the (+)amazing breakfast, great gym (-)they gym was amazing but the open lobby was comfortable (+)gym is something out of this world for a hotel (-)they didn't have combs and in my room there weren't amenities the gym was closed at 9 am. (+)small gym. bus connection to the centre. delicious and versatile breakfast buffet. (+) the gym is spacious with modern (+)best gym in hotel i ever been before (-)couldn't work out if there were any facilities like gym but not really an issue (-)no water in the gym

there wasn't room service either

everything was great. kids friendly hotel

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

free wifi, free coffee service

nice room amenities such as mini bar, toiletries, and super fast wifi

wifi a bit intermittent but no real problem.

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

an excellent stay with young kids - highly recommended

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

the bar and the terrace has a nice view on the nervion river

garage parking was expensive but included ev charging

super clean, comfortable, fantastic location, full kitchen, great shower

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

full kitchen with sink, microwave, kettle, fridge, dishwasher

the kitchen was quite well stocked with dishes/plates etc

very kind to ring and say room was ready for early check in

location, decor, hotel art/design, rooms,staff spa & gym

excellent room cleaning and room service staff

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available for our

spa was not easy to reach, warm red wine at the bar

the location is perfect, comfiest beds, staff is very professional, brand new facilities

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed it

the spa and massage treatments were excellent and the welcome drink was a nice touch

shower in the spa after the sauna/hammam

nice rooms, friendly staff

quality of the wifi is very bad.

tea / coffee in room insufficient wifi poor

room was lovely, the parking solved a few problems and the breakfast was very good

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

the wifi coverage was inadequate in the room

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

the room has a kitchen enough to nourish yourself if you stay in, a sufficient bathroom and the most important –

it contained kitchen, separate shower

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

the staff at reception, so friendly and helpful( i’m so sorry that i can’t name them all) the bar staff andoni, jonatan,alex hope that i don’t forget anyone

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

posh & executive feel that was really nice for the kids to also experience

fantastic location with lovely pintxos bar right next door

plenty of restaurants and bars around to have breakfast or dinners

quick room service at dinner time

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

the room service didn't work, even going through reception

restaurant only serves room service

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

there was no room service menu in the room and no wifi instructions

breakfast super! wifi too difficult to use.

some facilities and better wifi connection

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

i got the same excellent service from the restaurant staff and room service

also, there was the bonus of an ev charger in the hotel car park

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

parking is easy, check in was smooth

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

staff was kind, parking was easy

the staff was very helpful and was very comfortable and easy parking

friendly people. nice comfy room. parking space.

, the only thing it's missing is a small bar for a refreshing post flight beer

i arrived at dinner time and took the option to order in food from a local bar which was simple but excellent - made my evening

the shuttle picked me up at the airport within 10 minutes of calling

hotel provides shuttle and on a call ; they were prompt enough to send it across

the free shuttle from/to the airport works great

the beds were comfortable and wifi strong

there is parking for guests

convivial bar and restaurant

location, tranquil setting, with ample free parking

parking was easy

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

room was very good, and the dining room served an enjoyable breakfast

+ own garage + good breakfast + quiet location

breakfast good

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

the breakfast was outstanding with a large selection of bread, meats, pastries and more

was fabulous loved every minute from the scenery overlooking the golf course to the restaurant and it’s food, the staff were all friendly and helpful only a few

nice swimming pool

no minibar; pool ceiling a bit dilapidated

seamless access to driving range & golf course

palace in the middle of of a golf course conveniently located close to the airport with a very good

the location on the river was very good and the wifi worked very well.

secure parking. room had a balcony. good wifi signal. close to ferry port.

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

safe, bar fridge and espresso maker with pods

high-speed wifi very nice personnell complimentary coffee machine in the

very good freshly prepared breakfast provided

the breakfast as other people have mentioned was definitely a highlight, so delicious and so many

breakfast was lovely, with delicious local products and eggs, omelette and pancakes to order

very nice breakfast

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

very relaxed atmosphere for what is quite a busy bar area

location, bedroom, bar ..free parking

also late check out 12:00 which a big bonus

location is good - near the port, in which restaurants and bars are located

the fact we arrived sunday the restaurant and bar was closed

hotel location, cleaning wifi

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

good secure disabled parking, free wifi throughout and nice dog walking round about

really, could have done with more staff on in the evning to cope with the bar and restaurant

staff were friendly, free parking very

good wifi signal

the hotel has an underground car park (max headroom 1

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

good parking arrangement and really nice staff such as andreas and a younger lady at reception

amazing breakfast. great bathroom beautiful view

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

breakfast was one of the best i've ever had

very friendly staff, beautiful location and atmosphere. nice swimming pool.

private on-site open air parking

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

good buffet style breakfast

great breakfast, nice host, easy to find.

facilities including the jacuzzi and the dry sauna as well as a small little gym

clean, beautiful furnitures, spacious, nice view, great breakfast

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

kitchen was a little cram but that was not a major issue

clean, comfy bed, amazing shower, shared use of kitchen.

good place, clean good wifi, room is clean.

secure parking onsite

parking very secure