no minibar; pool ceiling a bit dilapidated

tooo many kids and very loud at the bar

plenty of space large room and bathroom free parking pool golf fitness close to airport

were not allowed to play a game of golf unless you have a golfing licence

the staff were very helpful and friendly and we enjoyed the bar setting

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

the breakfast was excellent, the pool was great — everything was just perfect

very nice breakfast

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

beautiful hotel with really nice swimming pool very good breakfasts and a helpful staff

free shuttle service even as early as 5

restaurant or bar on site, there is a small one attached to the hotel right beside it

location close to airport with a free shuttle.

, the only thing it's missing is a small bar for a refreshing post flight beer

bar and breakfast available

the wifi

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

there is a nice free parking

clean, free parking and less than 10 minutes to the airport

excellent parking

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

we had drinks and snacks in the bar and the food was delicious

wifi was unusable the first night and then fixed

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

good parking if you are driving

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

facilities like laundry room and gym

so the only thing i'll say is that the gym was unavailable

great value and a well equipped gym too

my family also really enjoyed spending time in the gym

no residents bar once it is closed

the bar shut at 10.30 pm and we would have liked to stay later

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

room service/bar food is a disaster

gym was

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

is amazing, rooms are big, comfortable, and clean, there's a small gym

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

it's small hotel with no restaurant, bar only

the lack of bar service.

the staff very helpfull, there is a bar open 24h highly recommended

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

bar could have stayed open longer

the bar and the terrace has a nice view on the nervion river

nice room, great restaurant and bar with wonderful balcony

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

lovely bar terrace where we sat later and had sundowners

great place! the only thing is the wifi was unstable and really slow

the outdoor swimming pool is a real bonus

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

slow wifi

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

also, there was the bonus of an ev charger in the hotel car park

breakfast was ok, the surrounding was nice if you search clam and nature.

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which we really appreciated it

great breakfast, nice host, easy to find.

facilities including the jacuzzi and the dry sauna as well as a small little gym

spa in house

the bar was very nice as well as the room service

we travelled with kids, a small playing area could have been nice

good choice at breakfast and freshly cooked omelettes a great

big clean rooms, convenient spot close to grand via and the old city, great wifi.

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

hosts help me with my request of early check in.

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

we loved the roof top bar with its fabulous view of the museum

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

excellent room cleaning and room service staff

the old town is right across the street check in time is 12pm no early check in

nice room amenities such as mini bar, toiletries, and super fast wifi

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

an excellent stay with young kids - highly recommended

awings with stickers which kept my 4yo busy for a while :)

room service is available in case you need it

lovely staff who gave us an early check in and fab restaurant/bar

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

great location. fabulous friendly staff. great bar & restaurant next door.

hotel bar is lovely, and used by locals too

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the breakfast was one of the best i’ve had, amazing value and great tasting

amazing breakfast, bar and of course staff

only issue we encountered was when accessing the rooftop bar in the afternoon - unfortunately it was understaffed for the number of people there and the

very nice decor !! very nice breakfast very clean

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural

got the impression this might be an ongoing thing) so

hotel was in an excellent location close to everything and great for traveling with kids

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

the rooftop bar and gym is closed, essentially most of the amenities

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and transportation

great helpful staff, good breakfast

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

location and great breakfast!

very good breakfast

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

the wifi worked well

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

wifi wasn t working

though basic) in the basement is nice esp after having the delicious meals

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

is no room service for breakfast and the options offered in the evening are very scarce

the gym

good restaurant, more than adequate gym, friendly staff

the bar was not well stocked

enjoy some free freshly cut coffee at the waiting room while scroling our emails with the free wifi

great area to sit outside and sunlit gym

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

might have been nice to have had better bar facilities.

front of house staff exceptional- well done. dip in the roof top pool - all spotless

not much you could do but the pool and sky bar was a bit limited in size

location was great for seeing all the sites of interest, hotel clean , beds comfy and rooftop pool a lovely bonus with a great view

well equipped gym and spa

- and we also enjoyed the spa and the breakfast

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

wifi was fast and reliable

although we didn't use room service it was available

shower in the spa after the sauna/hammam

spa and kindness of staff

wished pool was heated

delicious & generous breakfast

great gym and work space

great location, close to center, modern hotel, nice and new bathrooms, great gym

also a very nice gin & tonic bar in the next

location, breakfast and parking

bar at reception open nonstop

would have liked interconnecting room for the kids.

location and excellent breakfast

amazing buffet breakfast with everything you could want

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

hotel was good value for money if you travel with kids

wifi could better

loved the little play corner for kids in the restaurant where breakfast was served

loved the little play corner for kids in the restaurant where breakfast was served

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

nothing else, no bar or food facility

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

noise at night from the bar near by

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

room service was fast and excellent

i got the same excellent service from the restaurant staff and room service

breakfast super! wifi too difficult to use.

wifi could be better

there was no room service menu in the room and no wifi instructions

electric kettle, ac fully controlable, breakfast nothing special but good

quality of the wifi is very bad.

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

breakfast was additional 11 euros and was amazing, it had local products

t there was a conference on) and poor bar area

quick room service at dinner time

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

restaurant only serves room service

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

there appears to be a room service menu but no way to order as reception does not answer calls

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

occasionally have bar tender stop by pool and ask guest if they need drink

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

amazing breakfast. great bathroom beautiful view

the views from the terrace and pool are what make the hotel exceptional

location and bar / restaurant

high-speed wifi very nice personnell complimentary coffee machine in the

fabulous location, beautiful room, clean, great bar area and terrace

wifi was good and easy to access

sandwiches, crisps etc, on offer at bar and restaurant

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

wifi was not good enough to support streaming or downloading tv shows

really, could have done with more staff on in the evning to cope with the bar and restaurant

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

excellent breakfast and good wifi

the staff were very helpful and the breakfast was good

free parking on premises

there is parking under the hotel and a lift

underground car parking and nice walks around area

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel