he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

staff was kind, parking was easy

the staff was very helpful and was very comfortable and easy parking

parking is easy, check in was smooth

free parking

excellent wifi

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

plenty of free parking

wifi not working in the morning.

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

they have very nice shuttle service

i arrived at dinner time and took the option to order in food from a local bar which was simple but excellent - made my evening

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

the shuttle picked me up at the airport within 10 minutes of calling

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

the pool was an extra bonus and a good temperature

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick refill of

plenty of space large room and bathroom free parking pool golf fitness close to airport

fantastic breakfast with lovely views. great bar with open air terrace for a more casual meal.

seamless access to driving range & golf course

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

great little solo stay, gym and facilities were great.

the room has a kitchen enough to nourish yourself if you stay in, a sufficient bathroom and the most important –

good little kitchen

swiming pool clean and good and gym is excellent

very handy to have outdoor pool despite having to share with gym

beautiful, nice, clean, amazing swimming pool

great service and the spa is very good.

the indoor pool is in the health complex next door, is 20 euros per person, and kids

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

small bar and lounge area

very nice staff, comfortable beds, very clean and modern . bar open 24h

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

however, room service had a nice selection and the delivery was timely

the gym is excellent

is amazing, rooms are big, comfortable, and clean, there's a small gym

the room was very comfortable and room service was good value, a varied menu and delivered promptly

also i was pleasantly surprised by the gym

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

junior suite perfect for a family (two kids)

it has a small gym and sauna

bar could have stayed open longer

lovely bar terrace where we sat later and had sundowners

service, room, breakfast, restaurant and bar and location

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

the wifi was very slow

room was very big and exceptional for traveling with kids

eat coffee and juices, high quality food),

breakfast, location, room. staff

great large room and room service and location close to old city and guggenheim museum by walk.

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

rooms with a little kitchen, everything is new

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

the accommodation is excellent and the breakfast was very good

kitchen equipped with all the basics, and all were usable

hotel bar is lovely, and used by locals too

the bar is also great

lovely staff who gave us an early check in and fab restaurant/bar

the addition of the bar next door for a lovely breakfast was also fabulous

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the old town is right across the street check in time is 12pm no early check in

got the impression this might be an ongoing thing) so

gym available and no alternative was offered to me when informing about it

given that we were with small kids, this was a huge hazard

gym was closed - that should be made clear on the hotel site on booking.com

gym doesn t open till 9am - wanted to use it @7

room service was very fast

breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you

how. you have to use the spa to use the pool

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

great rooftop bar with a nice

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

very kind to ring and say room was ready for early check in

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

great helpful staff, good breakfast

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

good breakfast! great variety every morning

location, gym and roof top bar. room and facilities good. v quiet inner room

early check in, super friendly staff, free wifi, great location

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

room was gorgeous. breakfast was very tasty. cocktails were amazing.

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

an excellent stay with young kids - highly recommended

room service is available in case you need it

wifi was free, but weak, for emails okay

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

i had to work for a while and the wifi was good

bright and clean room and bathroom with very fast wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

shame that nothing was open

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

room service food and breakfast is poor quality.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

gym & leisure facilities

free coffee in the bar area was a bonus

there was no room service for food etc in the advertised time as the cook was sick

also i tried to order room service and they only had 2 things available from the menu

safe available and good and fast wifi

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

well equipped gym and spa

the gym, the entrance, the spa

great location, rooms were clean and quiet, super friendly staff, great spa and swimming pool

wouldn t call it an indoor pool) and rooftop pool and bar which were not

the pool, gym, and spa are amazing

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

also, there was the bonus of an ev charger in the hotel car park

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the snack bar at night has also good selection of wine, beer and pintxos

the main negative i will give the fact that room service took my cup, plate and cutlery

hotel was good value for money if you travel with kids

room service was excellent, good food and the woman who delivered to our room was very friendly

with small kids it would have been reassuring to know in advance

great location in the city center. very good breakfast with wide choice of food.

amazing buffet breakfast with everything you could want

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

breakfast was a very good surprise, good variety including gluten free options

wished pool was heated

enjoyed the lobby bar service

spa and kindness of staff

the gym is small, but offers everything

did not have breakfast or use the facilities which included spa, swimming pool and fitness center as we arrived in afternoon and left early

nothing else, no bar or food facility

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

noise at night from the bar near by

the breakfast was really good too

excellent bar staff and delicious chocolate cake

surprisingly there was also a gym (could not find that info)

also a very nice gin & tonic bar in the next

(my rooms is larger than my kids’

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

some facilities and better wifi connection

room service was fast and excellent

there was no room service menu in the room and no wifi instructions

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

no habia wifi por averia

breakfast was great with a big choice beautifully presented

the gym is not located at the property. this should be advised in the property description.

mini bar price list was missing

quality of the wifi is very bad.

t there was a conference on) and poor bar area

the room service didn't work, even going through reception

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

room service food was quite average

restaurant only serves room service

facilities including the jacuzzi and the dry sauna as well as a small little gym

breakfast was lovely and staff were very helpful

clean, beautiful furnitures, spacious, nice view, great breakfast

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

great breakfast, nice host, easy to find.

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

high-speed wifi very nice personnell complimentary coffee machine in the

location and bar / restaurant

fabulous location, beautiful room, clean, great bar area and terrace

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

great location, friendly staff, nice meal in the bar and a very comfortable bed

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

parking

there is parking under the hotel and a lift

room was very good, and the dining room served an enjoyable breakfast

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

occasionally have bar tender stop by pool and ask guest if they need drink

there was a charge for spa usage incorrectly applied to our room

breakfast was one of the best i've ever had

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

breakfast at the terrace with sea-view made us feel great in the morning

the hotel wifi was fast and everything worked well

a late check out was 5 per hour also

hotel location, cleaning wifi

wifi was not good enough to support streaming or downloading tv shows

really, could have done with more staff on in the evning to cope with the bar and restaurant

secure parking excellent

very handy for bilbao ferry port. strong wifi. clean budget hotel.

the location was very good and they have private parking

liked the staff, location, food, bar and excellent bedroom

nice little bar and restaurant

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice