while we were there the weather was not very warm yet so pool etc

is was quickly rectified by

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

bar again beautiful but again staff just need a bit more training

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

the hotel wifi was fast and everything worked well

wifi was not good enough to support streaming or downloading tv shows

the fact we arrived sunday the restaurant and bar was closed

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

a late check out was 5 per hour also

the location on the river was very good and the wifi worked very well.

good wifi

high-speed wifi very nice personnell complimentary coffee machine in the

location and bar / restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

secure parking excellent

very handy for bilbao ferry port. strong wifi. clean budget hotel.

underground parking was a bonus and it's free

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or bedrooms

underground secure and free parking

also, there was the bonus of an ev charger in the hotel car park

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

very friendly and good price. garage parking for motorbikes.

the staff were very helpful and the breakfast was good

the breakfast was outstanding with a large selection of bread, meats, pastries and more

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

there was no room service menu in the room and no wifi instructions

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

the bed for the kids was not so good and their room lacked air-conditioning

difficult to connect to wifi, horrible bad speed.

location for the airport with a great shuttle service

the shuttle picked me up at the airport within 10 minutes of calling

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

location close to airport with a free shuttle.

hotel provides shuttle and on a call ; they were prompt enough to send it across

the location is great and the staff are really friendly. specially the guys from the bar :)

the included breakfast was good as was the salad we had in the bar one evening

couldn’t fault it, breakfast had a great selection, very fresh

posh & executive feel that was really nice for the kids to also experience

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

hotel bar had a lovely atmosphere

the gym is small, but offers everything

wifi was not the best

ay from the kids ), breakfast delicious, wonderful location

we were able to bring her to the bar which was perfect

pictures of the guggenheim and the flower puppy from the balcony part of the restaurant at breakfast

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

the terrace bar on the seventh floor was a great place for an pre dinner drink and

in addition charge 4 eur for each room service

location, gym and roof top bar. room and facilities good. v quiet inner room

the room service staff are great

good wifi

good, clean facilities with room service

a slightly late check out was accommodated and luggage stored until my departure time

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

very kind to ring and say room was ready for early check in

well equipped kitchen and

super clean, comfortable, fantastic location, full kitchen, great shower

hosts help me with my request of early check in.

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

also very clean, room service daily

check in late cleaning perfect late check out

room was comfortable, wifi worked, and tv had an english channel

awings with stickers which kept my 4yo busy for a while :)

the bar and the terrace has a nice view on the nervion river

garage parking was expensive but included ev charging

bar could have stayed open longer

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

nice room, great restaurant and bar with wonderful balcony

nice hotel at the river. pretty close to the old town, nice gym

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

junior suite perfect for a family (two kids)

great value and a well equipped gym too

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the breakfast is exceptional, and the staff is very friendly and welcoming

breakfast was additional 11 euros and was amazing, it had local products

electric kettle, ac fully controlable, breakfast nothing special but good

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

room service took almost an hour

great for families and kids, close to tram for connection to metro so getting around was a breeze

access to spa facility was additional cost on top of pay for stay - bit

we wish we had the chance to check the gym and spa

perhaps book spa treatments before arrival?

breakfast is so nice

room service at night came within 20 minutes as i had been notified

breakfast choice was huge

gym, location and room

clean, friendly staff, perfect location, gym 24 hours by your room key.

evening menu was limited in the restaurant but the lobby bar served good food.

there was no wine in the bar the first night, but then they

whole experience from early check in, car parking which was essential and sub-basement

it's small hotel with no restaurant, bar only

there is staff 24/7 and a bar with snacks

very nice staff, comfortable beds, very clean and modern . bar open 24h

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

were having a drink in the hotel bar, the bar closed with no notice , as we were residents and it would have been nice to stay a bit

easy to park with ev charging too

no tea and coffee in rooms. only outside of bar hours was that free.

hotel in good location with parking garage equipped with ev charging station

bright and clean room and bathroom with very fast wifi

the wifi worked well

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

wifi was a bit sporadic

i had to work for a while and the wifi was good

breakfast was a very good surprise, good variety including gluten free options

location and excellent breakfast

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

would have liked interconnecting room for the kids.

breakfast was great

room service was very fast

no one answers the ring for room service / house keeping

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural light it

the rooftop and the gym are the cherries on this beautiful cake

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

nothing else, no bar or food facility

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

the old town is right across the street check in time is 12pm no early check in

minibar, no room service

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and transportation

gym available and no alternative was offered to me when informing about it

thanks to amazing bar

good breakfast! great variety every morning

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

location and great breakfast!

gym was sufficient for a light workout

wifi was

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

gym was well equipped, but it was very hot in the room

staff, from the front desk, to the restaurant, bar, and room service were exceptional

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the addition of the bar next door for a lovely breakfast was also fabulous

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

great location. fabulous friendly staff. great bar & restaurant next door.

not much you could do but the pool and sky bar was a bit limited in size

lovely friendly staff and nice gym

hotel was wonderful, complete peace, i liked the pool, the bar located next to it and most of all i liked the

pool was not heated. so water temperature was very cold.

great gym and spa facilities and fantastic breakfast

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

palace in the middle of of a golf course conveniently located close to the airport with a very good

it sits on a hill on a golf course and has great views

seamless access to driving range & golf course

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

the pool area was closed but look nice large space when open and i missed that when booking think it is

terrible wifi. continous disconnecting.

think food bought at bar should be allowed to be eaten at pool

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

staff was kind, parking was easy

parking is easy, check in was smooth

great bar serving very reasonably priced food

wifi worked properly

free parking

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

facilities like laundry room and gym

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

good value for money, has all the basics, even has a gym!

the main negative i will give the fact that room service took my cup, plate and cutlery

i coulnt open up the lock door from the room through the app, neither connect wifi

hotel was good value for money if you travel with kids

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

everything was great. kids friendly hotel

we enjoyed walking, cycling, relaxing by the pool and cultural visits to bilbao

but there's no restaurants around to have dinner (although the room has a nice and well equipped kitchenette to prepare something simple)

the peace and quiet, the breakfast and the staff.

beautiful hotel with really nice swimming pool very good breakfasts and a helpful staff

very good freshly prepared breakfast provided

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

free parking and quiet room

parking and wifi as published

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

the pool was amazing and the location too.

has a nice cold pool to refresh after a long walk

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

wanted to use the pool, but we needed a swimming cap and flip-flops

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

would be nice if they had a lounge/bar area with more subdued lighting

in both cases, a large room with all facilities of this class of hotel, clean, comfy, good wifi

wifi in room was poor

we had an end-of-the-hallway room and the wifi was a little slow

wifi was not working in our room but available in the lobby.