staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

another surprise was breakfast, which is simple but very tasty

breakfast was basic but sufficient

we didn't have dinner there, but breakfast was fantastic

breakfast was good and staff very helpful.

breakfast was excellent

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

our room, the bar and restaurant. the staff. the location

the snack bar at night has also good selection of wine, beer and pintxos

the main negative i will give the fact that room service took my cup, plate and cutlery

room service, one of our orders was a burger without vegetables and with goat cheese instead of

good if used some more options of tapas at bar without ham.

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

noise at night from the bar near by

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

t there was a conference on) and poor bar area

location not great, expensive

tea / coffee in room insufficient wifi poor

room was lovely, the parking solved a few problems and the breakfast was very good

no kettle in the room , had to ask for a corkscrew. gym off site

great vibe. roof terrace and bar were superb.

wouldn t call it an indoor pool) and rooftop pool and bar which were not

well equipped gym and spa

not much you could do but the pool and sky bar was a bit limited in size

the pool, gym, and spa are amazing

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

24hr reception and bar area an big advantage

cleanliness, staff was very welcoming and friendly, and breakfast was great.

the breakfast was

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

hotel, very friendly staff and the bar was fab

quite expensive, and would like to have option for glass of wine in the room service not all full

wifi cut out at times which was hard when we had t do unexpected work calls.

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

the restaurant and bar were great, service and food outstanding

clean, comfortable, good wifi, as would expect from this class of hotel

massive

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

good, clean facilities with room service

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

great helpful staff, good breakfast

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

gym was additional cost, didn't like that

room service was nice too

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before bed

they also managed to accommodate my request for an early check in

also would have loved to visit roof top bar but didn t appear to be

the rooftop bar and gym is closed, essentially most of the amenities

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

got the impression this might be an ongoing thing) so

the bar is also great

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

lovely staff who gave us an early check in and fab restaurant/bar

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

good location, helpful staff, clean, good wifi, comfortable bed. would stay again.

also i tried to order room service and they only had 2 things available from the menu

no room service until 8.30 pm

they seemed to be having a little bit of trouble with the room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

i had to work for a while and the wifi was good

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

the wifi worked well

the old town is right across the street check in time is 12pm no early check in

everything was great. there is a very nice bar and restaurant on top.

restaurant & room service & bar on the rooftop

the rooftop and the gym are the cherries on this beautiful cake

breakfast

how. you have to use the spa to use the pool

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

very clean. comfortable. small kitchen

hot drinks machine wasn’t working during my stay, and several pieces of equipment in the gym, including the bikes and treadmill, were not functioning properly

it contained kitchen, separate shower

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

excellent bar staff and delicious chocolate cake

delicious & generous breakfast

spacious room and well equipped gym

the staff was very helpful especially they helped us for early check in

the breakfast was really good too

spa and kindness of staff

we were able to bring her to the bar which was perfect

the swimming pool was cold.

the family room accommodates two adults and two kids. good location. parking available.

shower in the spa after the sauna/hammam

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

very thoughtful stallf, allowed us to do an early check in and a laye checkout

room service was fast and excellent

kids screaming in the hallway which the hotel can t control but yes a bit noisy

clean hotel with spa and gym, perfect location, delicious breakfast

eat coffee and juices, high quality food), nice bar -

can t order room service

t even a coffee) until 11am

spa was busy

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

small bar and lounge area

whole experience from early check in, car parking which was essential and sub-basement

there is staff 24/7 and a bar with snacks

there was no wine in the bar the first night, but then they

the complimentary breakfast was generous

room service/bar food is a disaster

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have ever come across

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

wifi a bit intermittent but no real problem.

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

wifi was free, but weak, for emails okay

an excellent stay with young kids - highly recommended

awings with stickers which kept my 4yo busy for a while :)

+ own garage + good breakfast + quiet location

very friendly and good price. garage parking for motorbikes.

free secure parking

breakfast good

parking

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

my family also really enjoyed spending time in the gym

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

the kitchen was quite well stocked with dishes/plates etc

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

hosts help me with my request of early check in.

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

spa did not open early.

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available for our

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

loved that the hotel is across the street from the guggenheim! loved the room service!

fast room service, every request is done in a few minutes

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

the bar and the terrace has a nice view on the nervion river

bar could have stayed open longer

lovely bar terrace where we sat later and had sundowners

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

helpful staff! nice breakfast. good value for money.

a good breakfast is served in the morning

good breakfast

, quality b&b, spotlessly clean, great rooms, secure parking, little bar cafe next door , great for our dog, and very friendly, brilliant value for

parking not on site but very close by

also, there was the bonus of an ev charger in the hotel car park

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

there was a bar where pastries and sandwiches could be bought, but there should be more choice

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

close to bars, restaurants, and shops

plenty of on-site secure parking

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter entrance

secure parking onsite

clean, comfy bed, amazing shower, shared use of kitchen.

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

breakfast average.

ferry brought our two dogs with us , staff were lovely , room was perfect , lovely atmosphere in bar , will definitely come

the staff were excellent, especially the bar man who was extremely helpful and really friendly.

nice hotel. friend and kind front desk service. if more hot food for breakfast will be perfect.

breakfast was a little light, we were'nt late down and it was a bit sparse

excellent location, good simple breakfast. friendly staff

all in all, normally we like to chose anything from ihg hotel group, as we travel a lot with our kids through europe and the us, but this holiday inn is a no-go

family room is a bit small if you are with kids and pillows not very comfortable.

easy to find , breakfast excellent , staff great , restaurant nearby good food and cheap

ev chargers in the car park

kitchen facilities. no bowls for preparing food in or for the microwave

great park for walking our dog close by and really handy having a small kitchen after a long days drive

a express supermarket one min walk away with lots of food options that we could prepare in the kitchenette of the apartment

sized apartment for the price, lovely to have a proper living room and full-sized kitchen

bit short of kitchen utensils

the lively restraunt and bar was a warm and entertaining place to sit

wifi was unusable the first night and then fixed

wifi works well

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

to be fair, there was another man serving drinks at the bar who seemed to be on top of things

for simple access to the spa area

spa was expensive and not great hours

we ordered room service for dinner, it took quite a while but the food was delicious

room service took a long time as it was coordinated somehow with the dinner time at the restaurant

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

bar with coffee, breakfest and lunch

wifi good

staff was kind, parking was easy

clean, free parking and less than 10 minutes to the airport

can be a bit noisy outside from the bar but with closed windows not an issue

the room has a minibar which was actually relatively cheap compared to other hotels

poor breakfast cold room lack of bar or similar to relax in

the bar was outside and a lovely place to while away

it is a relaxed place to be except there is not a separate bar - one is served from the reception desk

bathroom was excellent, bed comfortable, great wifi, aircon, fridge, nespresso machine

we had problems with the wifi.

the speed of the wifi could be improved.

was very large and wifi connection was really good

the wifi kept getting cut off, pls work on that