close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

location is in a quiet area, offers free parking and has a big inside garden to hang out

kitchen facilities good, secure location, comfortable bed

parking very secure

plenty of on-site secure parking

gated and safe parking in front of the house

the spa of the hotel was worth the trip to durango.

i even managed to take advantage of the outdoor pool

use of the gym and spa area is not included in the price

i wish the bar was opened until later. the price for the spa and bar was a bit high.

amazing pool and breakfast!

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient

osed sundays)

nice bar downstairs with some snacks

nice staff in the bar and reception. nice quiet hotel.

central location with good bar and pintxos. good value

the bar downstairs was brilliant, just loved it

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place to eat

the bar had an amazingly cold aqua con gas

good bed and size of room. there is a quirky irish bar next door

there was a lovely bar lounging area but the bar did not seem to be open

late gin tonic in copa de balón at the bar was really nice

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

parking and wifi as published

good parking if you are driving

we had drinks and snacks in the bar and the food was delicious

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

reception and bar staff helpful and polite

free, on-site, easy parking - super extra amazing

excellent parking

wifi wants great but that s ok for the level of all other services

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

breakfast was lovely and staff were very helpful

the breakfast was amazing!

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which we really appreciated it

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

good little kitchen

good value for money, has all the basics, even has a gym!

facilities like laundry room and gym

close to the metro, clean room, own bathroom, friendly staff, lots of facilities like game room, gym, communal

very clean. comfortable. small kitchen

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

the kids enjoyed the snooker table

everything is close by with many kids play areas

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before bed

staff were so helpful sorting out the wifi

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

i coulnt open up the lock door from the room through the app, neither connect wifi

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

the little play area for kids at breakfast was fantastic

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

plus the pool was amazing for the kids specially in a rainy day

plenty of space large room and bathroom free parking pool golf fitness close to airport

i would prefer to have the view of nature instead if golf course.

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and

nice swimming pool

parking was free and good

breakfast was nice and personal

lovely staff who gave us an early check in and fab restaurant/bar

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

the bar is also great

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

roof top bar wasn t open :

the bed was a bit hard for me, also it could do with room service.

was good - easy check in and late check out

gym available and no alternative was offered to me when informing about it

hotel was in an excellent location close to everything and great for traveling with kids

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

staff very friendly and kind. lovely gifts in the room for our kids.

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

very good breakfast

staff very friendly and kind. lovely gifts in the room for our kids.

great location in the old town. great sized rooms and breakfast was fantastic

the peace and quiet, the breakfast and the staff.

the accommodation is excellent and the breakfast was very good

but there's no restaurants around to have dinner (although the room has a nice and well equipped kitchenette to prepare something simple)

the breakfast as other people have mentioned was definitely a highlight, so delicious and so many

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

gym was well equipped, but it was very hot in the room

good restaurant, more than adequate gym, friendly staff

staff, from the front desk, to the restaurant, bar, and room service were exceptional

nice staff and good wifi, you can easily do video

room was a bit small but not a huge issue room service - probably ordered the wrong thing

the old town is right across the street check in time is 12pm no early check in

the pool, gym, and spa are amazing

hotel, great location, lovely room, amazing roof top bar and pool

great vibe. roof terrace and bar were superb.

skybar & pool a fabulous place to sit after a day of touring about

- and we also enjoyed the spa and the breakfast

small bar and lounge area

whole experience from early check in, car parking which was essential and sub-basement

the lack of bar service.

there is staff 24/7 and a bar with snacks

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

breakfast was wonderful

parking for unloading suitcases 100m away

no mini bar list

terrific hot shower in gorgeous bathroom, fabulous food and wonderful staff, easy secure parking

and also the breakfast was were poor - even any kind of hot meal, fried and scrambled eggs were for

bar and breakfast available

the free shuttle from/to the airport works great

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

gym, location and room

the gym is a joke. is a very small room with no space for anything.

the room was very comfortable and room service was good value, a varied menu and delivered promptly

location & breakfast

ere they provide towels, water, and even apples), staff was nice

g, 3kg)

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

amazing breakfast, bar and of course staff

didn’t include breakfast

wifi works well

eat coffee and juices, high quality food), nice bar -

ality + prices

the bar was very nice as well as the room service

neither wi-fi, not cellular network worked at the gym

clean hotel with spa and gym, perfect location, delicious breakfast

bright and clean room and bathroom with very fast wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi was a bit sporadic

wifi is blocking certain network services without giving you upfront or during usage a warning

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

they even allowed me access to their gym shower off-hours because i flew

junior suite perfect for a family (two kids)

nice hotel at the river. pretty close to the old town, nice gym

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

the gym very basic

hotel in good location with parking garage equipped with ev charging station

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

nothing else, no bar or food facility

noise at night from the bar near by

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

garage parking was expensive but included ev charging

nice room, great restaurant and bar with wonderful balcony

bar could have stayed open longer

the bar and the terrace has a nice view on the nervion river

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

location and excellent breakfast

also breakfast was plentisome, fresh and very good selection of products

amazing buffet breakfast with everything you could want

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

wifi was free, but weak, for emails okay

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

the wifi doesn t work very well.

wifi a bit intermittent but no real problem.

an excellent stay with young kids - highly recommended

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

well equipped kitchen and

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

full kitchen with sink, microwave, kettle, fridge, dishwasher

m with view on the museum)

location, gym and roof top bar. room and facilities good. v quiet inner room

excellent gym with very new equipment

great rooftop bar to enjoy the sunset

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

the breakfast is exceptional, and the staff is very friendly and welcoming

quality of the wifi is very bad.

tea / coffee in room insufficient wifi poor

room service was excellent

not a proper bar to relax in. room looked a bit tired.

location, the comfort of the room

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

on one occasion we had room service, we didn t have to wait too long and it was delicious

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not stunning but nice views

the wifi was terrible

the staff at reception, so friendly and helpful( i’m so sorry that i can’t name them all) the bar staff andoni, jonatan,alex hope that i don’t forget anyone

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

also a very nice gin & tonic bar in the next

great location, close to center, modern hotel, nice and new bathrooms, great gym

clean, great location, comfy rooms and a lovely gym

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

clean, comfortable, good wifi, as would expect from this class of hotel

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

a slightly late check out was accommodated and luggage stored until my departure time

wifi

wifi

great attention for kids

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

breakfast super! wifi too difficult to use.

also, there was the bonus of an ev charger in the hotel car park