do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa (-) great atmospheric bar and live music was on during our stay (+)warm and friendly and the bar and restaurant were excellent (+) we ate in the bar in the evening, food was divine (+)disappointed with the bar staff and the waiters, we got a severe not allergy when asked if there was nuts in one of the (-)attitude with the bar staff in the waiters was appalling (-)fact you had to walk through a bar to get to the spa (-)menu for room service was small bar snacks which i didn't expect as i was allowed to have a proper meal before (+)in was excellent, bar service was swift and friendly, regrettably the restaurant wasn't in use on the night we stayed

stunning interior, beaut breakfast, the pool and sauna was marvellous too

for us, excellent service provided by all departments

parking not enough

gorgeous hotel, perfect for a pampering stay, easy parking, had a lovely room ud83dude03

everyone was very friendly, the snack bar in the room was the best i've seen!

early check in location

for early check in of 10

bar of this calibre should have more choices available

evening meal and bar area was great. breakfast had plenty of choice and the room was stunning

staff, bedroom and breakfast. nice champagne bar which serves everything drink wise

evening meal in the bar was pricy for what we had, food didn’t have much flavour and my burger / bun was a bit

service in the bar on sunday 22 february wasn’t great there were multiple tables all over, i had to clear a

food and drink in a cosy bar was really good

the newly refurbished bar downstairs was a great place to have a drink after a long journey

room was lovely, food booked in the bar area was lovely and a continental breakfast in the morning was available in the kitchen area

only little noise from bar but dead quiet by

breakfast served in the bar but kitchenette outside the room with table and seating

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

and welcoming staff clean tidy cosy and comfortable also there was an artist/singer in the lounge bar who was brill had a thoroughly enjoyable evening

great bar and food

friendly bar where some great food is served, all in all can't fault it, and i will be going back

bar staff were very accommodating

location breakfast bar restaurant room

bar area was nice with pool table to socialise

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent, the gym is a little

the bar woman was brilliant we went for a wedding adam and dions there and she was great with everyone

the reception staff were lovely, and we had a nightcap at the bar on our way back from the event, sneaking a peek at the restaurant and menu, which also looked

we liked everything about this hotel , staff, room , bar all was top rate .

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

all the staff were pleasant and helpful, nice food, relaxing bar area. spacious, clean room.

facilities, spacious clean modern room with comfortable bar and dining area

lovely little gin bar on the high street

lovely cozy bar with good selection of drinks, lovely ròm with oak beams, very comfortable

breakfast was tasy, in a quiet bar across the street

the bar choice was good and staff knew how to make a good aperol spritz

we had a table set up in the lounge bar so we could have the dogs with us which worked well

the bed was very comfy and the bar food was second to none.

welcome, fire blazing in main bar area, spacious room, really comfortable bed, excellent breakfast including gluten free

could do with a few more tables for bar meals as opposed to the restaurant

compliments to the chef and the gentleman behind the bar who made us feel very welcomed

the bar closed to early

hotel lobby and bar area was spacious and comforting

hotel staff and manager did their level best serving limited good menu to room and allow the bar to be open again to room only

bar staff were brill especially the uni student from northfield he was polite, friendly and very

great bar and restaurant with excellent menu and an onsite starbucks for that morning coffee

of room, comfort of the bed, staff were all very helpful and friendly, the bar and choices of food and drink

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

bar and restaurant was really busy due to christmas parties

very clean room. lovely staff. bar and coffee shop. convenient for motorway. free parking

in the evening after the game, we went back for a meal, lovely bar restaurant area, very nice food, and plenty of tv screens to finish the end of the 6n's super

bar meal was a bit small for the price but tasty enough, bar prices a bit high

plenty of comfortable seating in the bar area

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

great location, charming surroundings, friendly staff, great bar area and fantastic breakfast

there was a welcoming and cosy atmosphere in both the bar and restaurant with plenty of choice of beers and ales

breakfast was continental and served in the bar again everything fresh and served with lovely welsh hospitality

the reception in bar staff to the young lady who serve breakfast was a very pleasant stay wish i could have stayed

stayed on a friday and saturday night and the music from the bar downstairs stayed on until 11pm

the bar and restaurant areas are great and the food was exceptional.

friendly staff in the hotel, bar and restaurant

and helpful, nothing was too much trouble, they helped us with places to go and the young bar man even helped me find a postcode and put it in my phone for me

we didn t get to spend much time in the bar as we were otherwise engaged but this was perfect for what we needed, we would definitely

m not very techie

lively friendly bar on site and superb restaurant

it was full of character and the bar and restaurant area were very welcoming.

and helpful and every where was clean and spotless the decor ln the room was realy nice and the bar and resteraunt were decorated beautifully the tables and chairs were allways clean and

and clean and comfortable the bathroom was excellent could easily get into the restaurant and bar from the room , food was excellent even had the wine we like

bar also had a very nice atmosphere

the rooms and ensuite are immaculate as is the bar and restaurant

after some work that evening, i had a couple of lovely pints in the bar area next to the open fire, served by a new employee who was polite and welcoming

good bar and restaurant service

there was always someone either at the bar or at reception and all very friendly

reception were very helpful and let us check in as soon as our room was ready and the bar and restaurant staff were pleasant and helpful

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was available

they set up a table for us for dinner in the bar as we had the dogs, both of us enjoyed our meal and the hounds enjoyed the chips i couldn't

bar food was lovely,the restaurant food was some of the best we've ever had

hotel lovely staff accessible rooms very accommodating restaurant bar lovely food &

the room was lovely and the bed comfy. the lounge area was v nice. affordable bar menu

a well stocked bar open to midnight and a great breakfast in the morning

lovely carpeted, wide corridors leading to the rooms and various bar / lounge and restaurant / dining areas, plus patio area's

service in the bar and restaurant was exceptional and compliments to the chef as the food was spot on

short time for breakfast 8 till 9-30 and bar shutting at 10pm

sky sports in the bar would have been a bonus

than the stated check-in time, but the staff were so incredibly friendly and i spent time in the bar area having lunch whilst i waited for my room to be ready

the catering staff and bar staff, but especially reception

the bar staff were very efficient and friendly and the room service food ordered was of a great

had extremely slow service at meal times when ordering from the bar menu

we could bring our dog. also the bar food was excellent

room was absolutely perfect bed was comfy enjoyed our stay will definitely return, bar staff quick to serve us, warm welcome by reception leisure rooms were relaxing and peaceful

only negativity and it's not that bad.. not enough bar staff

very helpful staff, accommodating dog in bar for breakfast and serving us yhere.

have liked to have seen some evening entertainment like a bar billiards table or dart board while enjoying a

comfy bed, excellent restaurant and bar areas.staff friendly and efficient.lovely location.

i needed was there,a good resturant with friendly staff,a bar were one could sit and have a quiet drink or drink outside on the terrace

we were there during the rugby world cup so it was fun to have the bar absolutely filled to the brim

the bar downstairs was buzzing and really reasonably priced

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

pub and the rooms are decorated to match, friendly staff and a fun atmosphere - busy at night but bar closes at 12 and the rooms are great, comfy beds and everything you could need

great vibe in bar with fab karaoke

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

disappointed there was no breakfast. the reception was the bar in the bub which was very busy

was dec) and the heater took a while to get up to temperature, although downstairs in the bar it was warm

decor is first class throughout - from the bar to the guest rooms

is no designated check in to the hotel, rather you speak to any available member of staff in the bar/restaurant area

very busy with serving at the bar and restaurant, so check in was not their priority

excellent facilities, great staff (angelina was incredible) great food and bar vibe (+)charming looking place, there s a very modern part of the bar, insta wall & all that, then a cosier more traditional bar room, through which we went and (+)beautiful room and so clean and comfortable, food in the bar was stunning (+) fab bar and quality breakfast (+) would love to stay here again and enjoy the cosy bar and the outside area was really smart too (-)aspect was that there was only one other couple staying that night so the dining room and bar lacked atmosphere

great communal areas, room was beautiful clean, restaurant and breakfast were both stunning

we had such a fun time the night before with the gang in the pub we slept late for our breakfast

i had two daughters playing in the british womens amateur golf championship in pyle and kenfig golf

here while on a golf trip

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

lovely bar area, the room was spacious and comfy

good bar and with good range of drinks

thought bar prices were a little

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but once resolved queues moved quickly and didn t appear to build up

overall stay was great but drinks at the bar was expensive

created a very welcoming environment it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

welcoming bar with comfortable seating

didn't use the bar or restaurant but it looked nice

had a room at the front and the noise from the bar opposite was a bit intrusive, but that’s to expected in a lively

beautifully decorated boutique hotel in fab location. roof terrace honesty bar gorgeous

the lounge and self service bar was

slippers and robe in the room, theres a peaceful communal area and roof terrace with an honesty bar and complimentary drinks

the room was exquisite, and the executive lounge & honesty bar added an extra touch of luxury

omelette bar in the morning would be great. no drop off points in front of hotel.

location, pool, sauna, bar everything

service in sorting room and lounge for afternoon tea and lack of bar staff in sorting room bar

very comfortable hotel, good location for exploring cardiff. great bar and restaurant.

in the bar were rude, and dismissive

great location, good rooftop bar and restaurant and comfortable rooms

it has a lovely bar and the breakfast was tasty plenty of choice

great location, nice room, friendly staff, 24/7 gym very unusual but great. nice bar too

wonderful staff and an amazing roof top bar with delicious cocktails

please, we like a hot towel bar in our bathroom, and that is the only dislike

great hotel lovely rooms comfy bed. staff were very good and drink prices in bar were great too.

bar and restaurant

the main restaurant looked a bit tired but the bar area was lovely.

we were there because we hired the kuku club for our wedding party the staff from reception to bar were brilliant and a special mention to katie who ran the night and made sure everything ran

nice bar and restaurant

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

the hotel is expensive for basic rooms and facilities should be nearer £80 for a saturday night bar space is like a canteen and not very

we got back from the concert the bar was cashed up so could only use a card for drinks

free tea and coffee in the bar area

the bar prices were good

the polish bar man is amazing and always remembers us when we return

great location, comfortable room, friendly staff. very reasonable bar prices.

the breakfast was lovely and the bar was nice too

bar staff need to liaise with front desk about closing times

super staff comfortable bed nice bar area what's not to like

the bar staff were brilliant and the breakfast is to die for

the bar staff tom and bruno were amazing

nice lounge on the ground floor with a bar and tv, nice breakfast room

great location, friendly staff, clean, nice bar area

staff are excellent from check in to bar service … a young team who are very friendly, professional and engaging

the bar was open 24-7, and the lady on reception was lovely and friendly, and nothing was too much for

tiny bar area! didn’t matter as so many pubs nearby though.

staff were all very friendly and helpful, great bar area too

bar was closing so i had to order from my room

cocktails at the bar were very enjoyable too

great bar and restaurant the buffet breakfast was awesome

good food and bar facilities

browns bar and restaurant is excellent facility to have onsite and a fantastic location overall

the lovely bar onsite for a night cap beautiful christmas decs

good location. near the amenities and station. bar was good. had a free upgrade

and helpful staff at the desk felt very welcome, bar and restaurant was lovely atmosphere in the evening and the morning, fantastic staff

members of staff, from reception through to the bar / lounge were fantastic and a friendly face and common courtesy means a lot

the staff, particularly tharushi and lucas at the front desk and camerun at the bar and restaurant, were incredibly welcoming and went above and beyond to ensure my stay was

the hotel bar has good options for food and drink, and the staff is very attentive, mainly the brazilian guy

we opened the bar of soap to wash our hands but for only 2 of us staying for a weekend, the majority of the bar

other bar and restaurant also lovely

bar service good,breakfast was very good with a varied selection of food on

friendly, comfortable, smart modern decor, good bar & restaurant.

good size room, excellent breakfast, clean and modern bar area.

the bar area was very large and modern

beautiful room. great spa. lovely bar area. really special place.

bar facilities was relaxing and aesthetically pleasing

facilities, excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids eat free, would stay again

the bed was really comfy and the design off the bar was unique

excellent bar and food

bar was great, food was delicious

a/c in the bar area could be a bit drafty dependent on where you were sat.

though the bar is small, it's got a good selection of draft beer and bottled drinks

reception, bar area and restaurant a very well designed place

restaurant and bar area is nice and modern

nice room, very nice breakfast for 10, friendly bar staff, car park on-site.

bar staff but miserable but other than that

the food was fantastic, albeit expensive from the bar menu

bar area plus the small verander over looking the water, our room was lovely as well also over

staff very very friendly lovely and clean bar and food excellent

very friendly staff .. good choice of breakfast bar prices reasonable bed and pillow comfortable

nice bar area

bar after concert only had 1 member of staff doing bar and pizzas, large queue so we decided to go

loved the hotel deco it was so vamp and most of all the bar / restaurant was very relaxed and made you feel that you didn t have to leave as soon as your

staff, thomas was very helpful at check in and in the bar later on

from the reception staff, bar staff and cleaners they were all great

there needs to be doors around the bar area as it got very cold with the main doors left open

great choice for breakfast from cold buffet, fruit and cereal bar and a fresh, hot welsh breakfast

the size of the room was good amazing view from balcony bar meals v good value for money

so we see given a room on top floor with a fantastic view of the bay and a late checkout , lovely bar with great service and we also ordered room service which was very prompt ,lovely spa in with

service in the bar

have some outside seating to enjoy bar drinks

bar

bar well stocked if a little pricey for people on a budget

been with boys room very good bar /restoran quality and good food nice stuff nice and polite i like and back to stay if this

great choice of food from menu, and bar drinks inexpensive, plus free parking

the bar closes a little early.

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

comfy location staff bar all excellent

a restaurant and bar on site

there is a bar and

location and overall poshness hotel. bar area and helpful staff

restaurant and bar very good

staff were amazing especially bar staff

area was excellent checking in and out was efficient room was spacious, comfortable and clean bar are was excellent and friendly

bar snack menu was good, food very tasty

fantastic settings with all amenities the restaurant and bar are out of this world

loved the setting, the bar i award winning

the views from the restaurant are incredible and the cosy bar was lovely for a drink by the fire before and after dinner

excellent place. very nice acomodation and views, great bar and restaurant .

me and my husband then went for a drink in the bar by the log burner

owner/manager very pleasant guy, and callum, reception and bar was great to chat with and very helpful and charming

mini fridge would be nice, especially over christmas when the kitchen and bar are closed but that is the only thing i can think of

were extremely friendly, especially the owner/manager who at the bar in the evening spoke to everyone and made it a great atmosphere

bar across the road is pleasant

the bar area is lovely and the food in the restaurant was excellent

lovely restaurant and bar with nice local people and excellent kitchen, best madras curry ever

the staff were very warm and friendly, as were the customers in the bar and restaurant

the noise that came up from the bar til very late

nice locals in the bar area to talk to

limited bar menu on a monday evening.

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

it s a lovely hotel downstairs is a bar and restaurant

bar downstairs also serving variety of snacks and food, we did not eat here but menu looked good

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

everything about our stay, food was amazing, and good value at the bar and good value for the food, lovely atmosphere, 5th time stayed here

gorgeous little bar and restaurant with plenty of outside seating too, if the weather is being kind

was right over the bar so could an issue for some - but the bar closed at 8pm so not really an issue for us

the chef carefully arrange the components of breakfast on the plates, the food itself, the bar staff and choice of draft beers was all great

great location on penarth seafront , good bar and restaurant room small but comfortable

staff were lovely, breakfast was amazing

staff in restaurant and bar friendly and helpful (great menu) (+) food in the pub was fab, as was the bar drinks (+) staff in bar were friendly too (+)was comfy, the shower was great, the staff in the bar and bistro were welcoming and cheerful throughout the (+) i enjoyed the bar and had some of their fantastic food (+)separate building on arrival we were greeted by a staff member who was kind enough to go into the bar area and grab our room key (+)really lovely room and very cosy bar at the pub. (+) the evening meal we had in the pub was exceptional and the bar had a really good atmosphere (+) they have a variety of local beers and ciders on tap along with a full bar and wine options too

our kids slept on the sofa bed and were very happy with it

parking was great and room was very spacious nice easy friendly check in clean

the owners were very accommodating as i arrived late and they were happy to arrange room service for me

and coffee facilities in the room late check out request was accepted quiet and comfortable

it stood out from the neighbourhood, bar area nicely spread out tvs everywhere, really well equipped, bit of a treck to the rooms but

the staff in the bar were really helpful and welcoming, and it was a lovely place to sit if i didn't feel like

there was some noise from the bar but nothing that stopped me from sleeping

wonderfully clean, bar staff excellent and food fantastic

i could have asked for help at the bar but i simply couldn't be bothered

very welcoming people and the food was great massive portions for a good price pool table in the bar area and the beer was cheap

location for my work and cym carn forest; clean, well cared for and good facilities in the room - kitchen and lounge area

kitchen was useful

wifi didn't work, kitchen facilities not as described

well planned, comfortable, warm, great shower area, useful location, good parking, kitchen well equipped

the wood pannelled bar was comfortable and as we were the only guests for the first night the lovely receptionist

was never around in bar etc

were friendly and informative, though we did need to ask where the bar and breakfast rooms were located

man on reception was great and super friendly there is also a small bar to go for drinks in the evening if you weren't eating

everything very good bar prices very good very comfortable room

check in was easy and the lady behind the bar was very friendly

excellent bar and restaurant serving great food

and it was nice to use the bar in the evening after we came back

happy staff, great bar and food

super breakfast and bar and restaurant on site

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

the bar area & food was nice enough

we didn’t eat at the hotel but did go to the bar staff friendly

the staff at the bar were a bit slow seemed to be only one person behind the bar

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

lady at the bar and breakfast area were welcoming and friendly

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

room ideal .bed comfy. bar prices very reasonable

hotel was clean and tidy and had a nice pint in bar area

the bar needs updating to be in line with the hotel rooms.

no bar staff when i got back at 11

bar reasonably priced, staff friendly

wonderful bed, great bath/shower, lovely staff, 24 hr bar for guests

very helpful staff rooms where great everything you need and lovely bar and restaurant

lovely friendly staff. fab room and a lovely bar with a very friendly bar woman.

didn't use the bar but that looked

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

the staff were friendly and helpful. the bar area was lovely and breakfast was great

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

in the bar compared to a lot of places really exhausting steps if you are disabled no

almost no noise from the bar

very clean, nice bar , nice breakfast

turned up, the staff were so friendly, the locals in the bar equally as friendly

the room was clean and comfortable and you could access the accommodation either through the bar when it was open or through an external door at other times which was very convenient

welcoming smile on arrival by owner bar staff also very obliging

lovely bar staff

there was a dj in the bar that played until gone midnight, we felt like we were in a nightclub - no mention of this on

bar and restaurant staff were very helpful, food was reasonably priced and very good

noisy in the evening untill late, karaoke and music from the bar underneath the room was going on till late, the outside tables were very noisy, the evenings we

great location bar staff lovely

there was a long wait of about 20 minutes at the bar on the friday evening.

was nice bed very comfy, hotel was nice and the breakfast was nice, staff were very friendly and bar open till early hours

helpful staff really good room, comfy bed, good shower spotlessly clean great breakfast and bar meals excellent

choice of beers in the bar (guinness, stella or bud light)

they also manned the bar and were very chatty, helpful

bar is competitvely priced and staff very attentive and helpful

staff were very friendly, the bar and restaurant were comfortable and really good

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

nice bar and a outstanding carvery best one we have ever had

very friendly staff and facilities of bar and restaurant.