friendliness of the staff and the ambience of the bar and dining area

very little. i think i preferred the old long bar layout.

commodities where excellent, the restaurant served fresh delicious food and the bar has an extensive selection of alcohols at very good prices, would definitely be coming back

well stocked bar with a choice of draft local ales, gins, cognacs and liqueurs

staff were friendly, bar snacks good, good range of beers

we loved the mulberry bar ... lovely setting and fab service !

arrived late and headed to the bar to catch up on some emails and a glass of wine after a long drive, the total relaxed ambience

the service in merlin s bar was slow, took a while to wait for service and then a while to wait for our drinks

in merlin s bar the service was awful waiting ages

an issue here but i will say that the bathrooms off the lobby near the mall, and in merlins bar were freezing

need umbrellas outside with tables by bar as directly in sun too hot to have drink

would have preferred at merlin s restaurant to order food quickly at the bar this seemed to be a service bottle neck

bar man in the cellar bar samual

lot's on offer to do, breakfast was excellent and beautiful spots to enjoy drinks from whichever bar you went

night as i was going to a football match in cardiff, surprised how reasonable drinks were in the bar during happy hour

check in and out, clean, comfortable room, staff were fantastic and very helpful, lovely bar area for food and

the guys who ran the bar were friendly and the reception staff were so accommodating

the chef cooked me a wonderful vegan bar

beds were very comfortable the rooms were very clean the reception staff were very helpful the bar staff were exceptional they were very nice and helpful and were happy to bring food to our

i was on business and it was a perfect location food in the bar area was excellent

fantastic facility with great bar selection and beautiful food

bar food was great

dont think the menu

staff and facilities was above and beyond my expectations excellent value for money nice bar and restaurant to relax in will definitely stay

there was a lot we didn t even take advantage of: the bar downstairs looked well stocked

near to the leisure facilities which was fantastic for the children and great atmosphere in the bar over the weekend of the

excellent. the restaurant & bar are superb. staff were fantastic

from reception to room, the staff i encountered could not of been more pleasant, receptionists, bar staff & gym staff all a pleasure to deal

lovely spacious ambience in the main reception and bar areas, beautiful gardens, lovely rooms.

pool area, great restaurant & bar staff, exceptional staff lovely receptionists

friendly and efficient staff from reception to bar and restaurant

bar staff decided to close its draught beer pumps for cleaning at 10

make shift bar because there was a function on on the 3rd gloor

the on-site bar and restaurant offered a decent selection of dishes and drinks at reasonable prices

newly opened and the room, receptions and bar area were fantastic

a great time nice to have food in bar and a 2 min walk to room the room was clean hotel receptionist was very friendly will be back

staff in the bar and reception were very friendly and accommodating

the staff in both the bar and reception were super friendly and helpful

friendly staff on reception and also in bar and at breakfast

staff comfortable room nice bar area good breakfast and ev charge point a bonus

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

closer, value for money, staff were fantastic , breakfast and free wifi such a quirky hotel the bar area was

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

spent the evening in the bar area and was shocked how cheap the drinks were

the bar was also fantastic, offering a great selection of drinks

the bar area is welcoming and customer friendly

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

our room was a little cold and the bar meals are a little over priced

great hotel nice bar and garden section

the staff was very friendly and helpful room was great and the bar food was amazing

loved the large room, large comfortable bed, the welcoming bar with real ale and most importantly the staff were great

room was great , staff were fantastic . lovely bar and outside area

really nice bar area

clean, friendly staff, nice bar area and food.

the bar staff did offer me a menu for takeaway

there was a dj in the bar that played until gone midnight, we felt like we were in a nightclub - no mention of this on

good location to the m4. good car parking and friendly bar staff.

great location bar staff lovely

but personnel from the bar help me

lovely bar staff

was nice bed very comfy, hotel was nice and the breakfast was nice, staff were very friendly and bar open till early hours

choice of beers in the bar (guinness, stella or bud light)

there was a long wait of about 20 minutes at the bar on the friday evening.

they also manned the bar and were very chatty, helpful

helpful staff really good room, comfy bed, good shower spotlessly clean great breakfast and bar meals excellent

only thing i would complain about is the bar menu wasn't in a very prominent position, only noticed it when we were checking out

out due to covid packed bacon rolls, yogurt, fruit, cereal, bottles of pure orange , breakfast bar and coffee

at s what i had)

clean hotel, room was comfortable nice view from our room, breakfast bar was good, small breakfast but good, not overloaded with unnecessary items

has gym, bar and not far from magor

how overjoyed was i to spy a comfortable lounge area complete with a bar and a dining area; what a lucky find

clean comfortable quiet and great reception with bar and coffee.

bar available with reasonable prices

coffee, breakfast and small bar in reception

great location for pontypool. staff friendly and clean rooms and bar area etc.

the staff at the bar were a bit slow seemed to be only one person behind the bar

the bar area & food was nice enough

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

we didn’t eat at the hotel but did go to the bar staff friendly

very welcoming people and the food was great massive portions for a good price pool table in the bar area and the beer was cheap

we arrived late and their kitchen was closed so they recommended a very nice local restaurant a couple of miles away which

kitchen was useful

room and bed, kitchen area, nice host, parking within premises, breakfast, stable wifi, nice area and base to

the room was large with a living room area to watch tv and a kitchenette

bar and restaurant area are comfortable and busy

from the lovely ladies who were at the bar and the chef who catered for us very late after delayed trains, to the owners who are equally

pool tabke in the bar with plenty of seating for enjoy a meal or a drink

more of a bar area although we appreciate it is more of an eatery.

in a quite location with good parking

soap bar is provided so bring your own toothbrush, toothpaste, and shampoo

friendly staff and lovely cooked breakfast. would stay again.

full english breakfast

stayed one night, but the room was comfortable, the real ale was good, and breakfast was delicious

excellent spotless rooms breakfast amazing

staff in restaurant and bar friendly and helpful (great menu) (+) food in the pub was fab, as was the bar drinks (+) staff in bar were friendly too (+)was comfy, the shower was great, the staff in the bar and bistro were welcoming and cheerful throughout the (+) i enjoyed the bar and had some of their fantastic food (+)separate building on arrival we were greeted by a staff member who was kind enough to go into the bar area and grab our room key (+)really lovely room and very cosy bar at the pub. (+) the evening meal we had in the pub was exceptional and the bar had a really good atmosphere (+) they have a variety of local beers and ciders on tap along with a full bar and wine options too

our kids slept on the sofa bed and were very happy with it

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

and coffee facilities in the room late check out request was accepted quiet and comfortable

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

lady at the bar and breakfast area were welcoming and friendly

hotel was clean and tidy and had a nice pint in bar area

room ideal .bed comfy. bar prices very reasonable

as i had to go into a bar where people were drunk and vaping inside

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

they have a separate bar and restaurant to the accommodation

there is a bar and

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

bar

great choice of food from menu, and bar drinks inexpensive, plus free parking

the bar closes a little early.

been with boys room very good bar /restoran quality and good food nice stuff nice and polite i like and back to stay if this

the restaurant was so lovely, with amazing food, and the bar was nice too, with an outside area overlooking the golf course

reception, bar area and restaurant a very well designed place

nice room, very nice breakfast for 10, friendly bar staff, car park on-site.

bar staff but miserable but other than that

breakfast excellent with plenty of choice, service at the bar was a little irregular

restaurant and bar area is nice and modern

the entrance to the hotel is striking and both the restaurant and bar serve good food and are worth eating in

more seating in the bar area.

you wouldn t be disappointed if you went for afternoon tea, bar snacks, a meal or a function

an small bar fridge in room would ve been nice

only criticism was that the food portions in the bar were very small.

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

it s a lovely hotel downstairs is a bar and restaurant

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

everything about our stay, food was amazing, and good value at the bar and good value for the food, lovely atmosphere, 5th time stayed here

the bar downstairs was good atmosphere the staff are friendly and very helpful

the wood pannelled bar was comfortable and as we were the only guests for the first night the lovely receptionist

a couple of glitches with my room which wasn't quite ready and they gave me a free drink at the bar while they sorted them out

man on reception was great and super friendly there is also a small bar to go for drinks in the evening if you weren't eating

were friendly and informative, though we did need to ask where the bar and breakfast rooms were located

we had a few drinks in the bar and the lady on reception couldn't be more welcoming and helpful

the bar service was a bit slow

reception were very helpful and let us check in as soon as our room was ready and the bar and restaurant staff were pleasant and helpful

the bar prices!!

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was available

after some work that evening, i had a couple of lovely pints in the bar area next to the open fire, served by a new employee who was polite and welcoming

sky sports in the bar would have been a bonus

reception, gave me a couple of bags of crisps for free as the bar food had ended

again, we want to offer our thanks to mario, stuart, chef and other wonderful staff who waited bar and dining table

lovely carpeted, wide corridors leading to the rooms and various bar / lounge and restaurant / dining areas, plus patio area's

hushed wood-panelled corridors beautiful rooms with every amenity bathrooms perfectly functional bar and restaurant serene and spacious scrumptious bar meals; breakfast served without delay

friendly waitress and bar staff as well

food and bar service excellent

flexibility and manners of all the lovely staff, the manager, the bar staff the waitresses at breakfast and the housekeeper for our

a small thing, the reception was inside the pub and you had to walk through the bar to get to the check in

bar and menu very good relaxing

great views and sounds from the water. great food from the bar and nice staff

staff who checked us in was nice and friendly and both the female staff

throughout was delicious, the only thing would have been a bonus was a little more choice on the bar menu

views are great from some rooms, bar and restaurant

gorgeous breakfast and bar food

the staff were excellent , lovely bar i can't comment on the food as i never ate there.

bar was great and the hotel is located right in the middle of the town

friendly staff ,good food good bar prices

weekend stay at beaufort hotel the staff were brill, hospitality was great with ricky behind the bar annie, lucy and all the staff make you feel welcome

great bar and location decent

clean good bar

breakfast was in the pub bar and freshly prepared to order

staff, really good atmosphere in the bar and christmas wreath making, quirky 16th century room, superb breakfast, free parking,

my car battery died and the gentleman from behind the bar helped me with the jump leads to start my car,he was extremely helpful

travel with ear plugs so this wasn’t a problem but the room are above the bar so it was quite easy to hear the quiz night questions below me

the bar area was very large and modern

friendly, comfortable, smart modern decor, good bar & restaurant.

beautiful room. great spa. lovely bar area. really special place.

room was spacious nice big bed and to be fair absolutely perfect, the bar was lovely and

bar and restaurant are really lovely

coffee machine in bar area could be better

super staff comfortable bed nice bar area what's not to like

the bar staff tom and bruno were amazing

bar staff need to liaise with front desk about closing times

the bar staff were brilliant and the breakfast is to die for

really liked the chocolate bar and box of goodies for

festive platter at the bar was bone dry.

even had a little gift for our first anniversary) and spa were amazing and

bar and restaurant

the main restaurant looked a bit tired but the bar area was lovely.

bar and restaurant is a lovely setting and very on trend with industrial look in keeping with the

the bar was pretty cool

approached the reception where our bags were taken into storage and we were offered to use the bar area

excellent bar and food

bar was great, food was delicious

please, we like a hot towel bar in our bathroom, and that is the only dislike

it has a lovely bar and the breakfast was tasty plenty of choice

great location, good rooftop bar and restaurant and comfortable rooms

great location, nice room, friendly staff, 24/7 gym very unusual but great. nice bar too

wonderful staff and an amazing roof top bar with delicious cocktails

the hotel is expensive for basic rooms and facilities should be nearer £80 for a saturday night bar space is like a canteen and not very

bar prices were excellent and breakfast was very good

the view from the bar area was lovely

the food was fantastic, albeit expensive from the bar menu

bar area plus the small verander over looking the water, our room was lovely as well also over

very friendly staff .. good choice of breakfast bar prices reasonable bed and pillow comfortable

nice little bar and its own restaurant with good food

bar area was nice good choice

staff were amazing especially bar staff

friendly staff bar open late

area was excellent checking in and out was efficient room was spacious, comfortable and clean bar are was excellent and friendly

the staff, particularly tharushi and lucas at the front desk and camerun at the bar and restaurant, were incredibly welcoming and went above and beyond to ensure my stay was

the hotel bar has good options for food and drink, and the staff is very attentive, mainly the brazilian guy

other bar and restaurant also lovely

bar service good,breakfast was very good with a varied selection of food on

cosy bar area

excellent rooms, a good bar with fine food on offer both there and in the restaurant.

found the bar end restaurant too loud, no soft furnishings to soften the sound, and i'm not sure why menus

there is a large covered bar area and a fire-pit for when the weather might be less clement than we experienced

we were eating in the bar as the restaurant wasn't open at the beginning of the week, but still plenty of choice

they had a restaurant, bar and cafe on site

a big deal but the chillers were not working on the pumps at the bar so the beer was room temperature

the lovely bar onsite for a night cap beautiful christmas decs

browns bar and restaurant is excellent facility to have onsite and a fantastic location overall

members of staff, from reception through to the bar / lounge were fantastic and a friendly face and common courtesy means a lot

service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for rugby in tv- surely we should of been advised of

the lounge and self service bar was

great set up with the informal lounge containing honesty bar and tea and coffee facilities

we had the room above the restaurant so could hear the music in the bar until 11

beautifully decorated boutique hotel in fab location. roof terrace honesty bar gorgeous

liked the decor and styling and the honesty bar and lounge.

great location, comfortable room, friendly staff. very reasonable bar prices.

we used the bar ,plenty of choice for drinks, didn t have breakfast but it looked fab and the staff were very

were brilliant breakfast was nice it was ideal for what we wanted nice to be able to sit in bar an chat to others and bought some honey it was very nice

we got back from the concert the bar was cashed up so could only use a card for drinks

free tea and coffee in the bar area

created a very welcoming environment it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

didn't use the bar or restaurant but it looked nice

good service from reception good porter service waiter service very good all bar restaurant staff very helpful courteous and friendly

overall stay was great but drinks at the bar was expensive

in the bar were rude, and dismissive

omelette bar in the morning would be great. no drop off points in front of hotel.

very comfortable hotel, good location for exploring cardiff. great bar and restaurant.

location, pool, sauna, bar everything

service in sorting room and lounge for afternoon tea and lack of bar staff in sorting room bar

staff were all very friendly and helpful, great bar area too

great bar and restaurant the buffet breakfast was awesome

cocktails at the bar were very enjoyable too

good food and bar facilities

bar was closing so i had to order from my room

polite helpful staff on check-in, in bar and at breakfast

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but once resolved queues moved quickly and didn t appear to build up

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

lovely bar area, the room was spacious and comfy

breakfast and bar area looked really smart, but we didn t use it

the bar was open 24-7, and the lady on reception was lovely and friendly, and nothing was too much for

staff are excellent from check in to bar service … a young team who are very friendly, professional and engaging

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was the best he's had in years

great location, friendly staff, clean, nice bar area

nice lounge on the ground floor with a bar and tv, nice breakfast room

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

the bar downstairs was buzzing and really reasonably priced

pub and the rooms are decorated to match, friendly staff and a fun atmosphere - busy at night but bar closes at 12 and the rooms are great, comfy beds and everything you could need

great vibe in bar with fab karaoke

is also a large lounge guests can use with board games available to borrow too, and an honesty bar - maybe next time

suggest honesty bar explained and room needs to be more inviting perhaps music and the decor needs considering

our room was spacious and comfortable, plus a cozy downstairs lounge with honor bar was available to us

just superb honesty bar hosts were just so welcoming breakfast wow just a beautiful place to

there is a lounge area for guests to relax in with a honesty bar which was a nice touch

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

easy parking good location clean tidy and bar got a lot to do

of room, comfort of the bed, staff were all very helpful and friendly, the bar and choices of food and drink

bar and restaurant was really busy due to christmas parties

great bar and restaurant with excellent menu and an onsite starbucks for that morning coffee

hotel staff and manager did their level best serving limited good menu to room and allow the bar to be open again to room only

bar staff were brill especially the uni student from northfield he was polite, friendly and very

compliments to the chef and the gentleman behind the bar who made us feel very welcomed

very clean. modern looking. bar is a great addition.

hotel lobby and bar area was spacious and comforting

from the reception staff, bar staff and cleaners they were all great

staff, thomas was very helpful at check in and in the bar later on

everything room the restaurant bar staff

whirlpool bath, bedroom, bar area and reception were exceptionally helpful

loved the hotel deco it was so vamp and most of all the bar / restaurant was very relaxed and made you feel that you didn t have to leave as soon as your

the bar and entertainment was good

onsite restaurant and bar were fab and with reasonable prices for drinks and food

are stay as we always do, had a laugh with martin friday evening in the bar, had a lovely meal in the restaurant saturday evening, then had a drink in the bar and listened

nice spacious cabin comfy beds .nice restaurant and bar on site great stay thanks

spacious and well appointed bar and restaurant - friendly staff

the size of the room was good amazing view from balcony bar meals v good value for money

views from the top floor were amazing, spa and bar were lovely, accommodating staff

from welcoming staff booking us in to the bar staff and room service staff were all very friendly

so we see given a room on top floor with a fantastic view of the bay and a late checkout , lovely bar with great service and we also ordered room service which was very prompt ,lovely spa in with

everything was lovely! the room the bed! the staff and the bar staff were amazing!

ich was about 8:50am) and there was

the rooms were a good size. it had a 24hr bar and served food as well.

restaurant and bar facilities

bar was open when we went for breakfast the next morning

were amazing and very honest when my husband left his wallet with holiday money in the bar area

the bar offered a wide range of cocktails and wines at reasonable prices

breakfast was great and keith behind the bar was great fantastic cocktails , excellent service

beautifully decorated bar and sitting area

maybe offer bar food.

bar area very cosy and breakfast

the room was very clean and tidy and they provided a cute coffee bar for the morning with local coffee and a range of fresh milk upon request

freshly squeezed orange juice had dinner in the restaurant one evening and in the bar on second evening in both cases food was superb and service was

the bar prices seemed a bit expensive for the area.

lack of seating in bar area in evening

food fantastic, and house wine in bar excellent

all you could want for including a fantastically stocked bar and gorgeous breakfast served with a smile, everyone we met were lovely

an added bonus is the honesty bar and lounge area which is great for a nightcap

cool way , spotlessly clean , everything you needed for a great break including a top honesty bar and the best welsh breakfast

thoughtful honesty bar for a gnt with a book

excellent breakfast