everyone was very friendly, the snack bar in the room was the best i've seen!

early check in location

for early check in of 10

do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa (-) great atmospheric bar and live music was on during our stay (+)warm and friendly and the bar and restaurant were excellent (+) we ate in the bar in the evening, food was divine (+)disappointed with the bar staff and the waiters, we got a severe not allergy when asked if there was nuts in one of the (-)attitude with the bar staff in the waiters was appalling (-)fact you had to walk through a bar to get to the spa (-)menu for room service was small bar snacks which i didn't expect as i was allowed to have a proper meal before (+)in was excellent, bar service was swift and friendly, regrettably the restaurant wasn't in use on the night we stayed

there was a handout on check in noting room service was available but no brochure or any details on what that included, or anything

ample free parking

shower and blowing his nose muffins didn t come with out breakfast and ordered these with our room service shower also had old conditioner on the

no room service after 8pm so had to order from just eat

the newly refurbished bar downstairs was a great place to have a drink after a long journey

room was lovely, food booked in the bar area was lovely and a continental breakfast in the morning was available in the kitchen area

no tv in the bar or lounge, just nice soothing jazz music

breakfast served in the bar but kitchenette outside the room with table and seating

food and drink in a cosy bar was really good

my husband thought the bar prices very expensive but appreciate that hotels understandably have a lot of overheads

the bar choice was good and staff knew how to make a good aperol spritz

welcome, fire blazing in main bar area, spacious room, really comfortable bed, excellent breakfast including gluten free

the bed was very comfy and the bar food was second to none.

we had a table set up in the lounge bar so we could have the dogs with us which worked well

rooms tired some staff in bar seems bored and tired too reception staff lovely

evening meal and bar area was great. breakfast had plenty of choice and the room was stunning

evening meal in the bar was pricy for what we had, food didn’t have much flavour and my burger / bun was a bit

staff, bedroom and breakfast. nice champagne bar which serves everything drink wise

bar of this calibre should have more choices available

pleasant bar area with friendly staff

lovely cozy bar with good selection of drinks, lovely ròm with oak beams, very comfortable

very pleasant reception staff, and bar staff

lovely little gin bar on the high street

all the staff were pleasant and helpful, nice food, relaxing bar area. spacious, clean room.

bar area was nice with pool table to socialise

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent, the gym is a little

the bar woman was brilliant we went for a wedding adam and dions there and she was great with everyone

staff were lovely and helpful especially sara and jamie and the guy behind the bar whose name i didn t get

location breakfast bar restaurant room

bar staff are great, daniel is lovely, he always has a great big smile & goes above & beyond for

great bar and food

friendly bar where some great food is served, all in all can't fault it, and i will be going back

and welcoming staff clean tidy cosy and comfortable also there was an artist/singer in the lounge bar who was brill had a thoroughly enjoyable evening

and stay at this place as it is clean tidy pleasant surroundings easy to find outside parking and bar staff is amazing

we didn t get to spend much time in the bar as we were otherwise engaged but this was perfect for what we needed, we would definitely

nothing really. was a little noisy, but was a saturday night so the bar was heaving

friendly staff especially the bar lady/waitress didn t catch her name but really looked after me, evening food was excellent

friendly staff in the hotel, bar and restaurant

added bonus of live entertainment in the bar on friday and saturday night

the restaurant and bar are relaxed warm environments with great food and service at good prices

there was a welcoming and cosy atmosphere in both the bar and restaurant with plenty of choice of beers and ales

breakfast was continental and served in the bar again everything fresh and served with lovely welsh hospitality

the bar and restaurant areas are great and the food was exceptional.

fully booked when we arrived if we could wait awhile they would find us a table either in the bar or restaurant

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

bar area, room was nice, clean and spacious

the bar staff were very efficient and friendly and the room service food ordered was of a great

we could bring our dog. also the bar food was excellent

everything! staff were awesome - especially the bar staff.

room was absolutely perfect bed was comfy enjoyed our stay will definitely return, bar staff quick to serve us, warm welcome by reception leisure rooms were relaxing and peaceful

had extremely slow service at meal times when ordering from the bar menu

it was full of character and the bar and restaurant area were very welcoming.

the rooms and ensuite are immaculate as is the bar and restaurant

and clean and comfortable the bathroom was excellent could easily get into the restaurant and bar from the room , food was excellent even had the wine we like

the bar and restaurant were rustic in appearance and welcoming

excellent food and bar service

have liked to have seen some evening entertainment like a bar billiards table or dart board while enjoying a

very helpful staff, accommodating dog in bar for breakfast and serving us yhere.

i needed was there,a good resturant with friendly staff,a bar were one could sit and have a quiet drink or drink outside on the terrace

only negativity and it's not that bad.. not enough bar staff

comfy bed, excellent restaurant and bar areas.staff friendly and efficient.lovely location.

excellent facilities, great staff (angelina was incredible) great food and bar vibe (+)charming looking place, there s a very modern part of the bar, insta wall & all that, then a cosier more traditional bar room, through which we went and (+)beautiful room and so clean and comfortable, food in the bar was stunning (+) fab bar and quality breakfast (+) would love to stay here again and enjoy the cosy bar and the outside area was really smart too (-)aspect was that there was only one other couple staying that night so the dining room and bar lacked atmosphere

location very good for other local pubs and restaurants and golf courses nearby

room was good nice ensuite great garden to sit out in plenty or parking.

location perfect for our holiday at the golf

breakfast was amazing and the service again was impeccable

very clean. modern looking. bar is a great addition.

compliments to the chef and the gentleman behind the bar who made us feel very welcomed

hotel lobby and bar area was spacious and comforting

bar staff were brill especially the uni student from northfield he was polite, friendly and very

hotel staff and manager did their level best serving limited good menu to room and allow the bar to be open again to room only

the bar and restaurant had 2 huge screens and a few cinema chairs, which made it great fun to watch the

of room, comfort of the bed, staff were all very helpful and friendly, the bar and choices of food and drink

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

bar and restaurant was really busy due to christmas parties

starbucks and bar and restaurant are in the hotel so amazing for when you wake up or need something quick

disappointed there was no breakfast. the reception was the bar in the bub which was very busy

decor is first class throughout - from the bar to the guest rooms

very busy with serving at the bar and restaurant, so check in was not their priority

was dec) and the heater took a while to get up to temperature, although downstairs in the bar it was warm

hotel and room was very modern and clean, i was met by a member of staff in the bar area and taken up to my room and was shown how to access the room without having to go trough

plenty of comfortable seating in the bar area

bar meal was a bit small for the price but tasty enough, bar prices a bit high

in the evening after the game, we went back for a meal, lovely bar restaurant area, very nice food, and plenty of tv screens to finish the end of the 6n's super

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

great location, charming surroundings, friendly staff, great bar area and fantastic breakfast

the staff are all fantastic, from check-in, to bar and restaurant

bar area was peaceful

hotel lovely staff accessible rooms very accommodating restaurant bar lovely food &

a well stocked bar open to midnight and a great breakfast in the morning

bar food was lovely,the restaurant food was some of the best we've ever had

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

me and my husband then went for a drink in the bar by the log burner

the views from the restaurant are incredible and the cosy bar was lovely for a drink by the fire before and after dinner

just breathtaking with huge glass walls/windows and views over open countryside but i ate in the bar for the two nights i stayed as it was less formal and cosier for a lone diner

excellent place. very nice acomodation and views, great bar and restaurant .

loved the setting, the bar i award winning

the bar prices!!

the bar service was a bit slow

good bar and restaurant service

there was always someone either at the bar or at reception and all very friendly

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was available

than the stated check-in time, but the staff were so incredibly friendly and i spent time in the bar area having lunch whilst i waited for my room to be ready

service in the bar and restaurant was exceptional and compliments to the chef as the food was spot on

hushed wood-panelled corridors beautiful rooms with every amenity bathrooms perfectly functional bar and restaurant serene and spacious scrumptious bar meals; breakfast served without delay

again, we want to offer our thanks to mario, stuart, chef and other wonderful staff who waited bar and dining table

sky sports in the bar would have been a bonus

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

the staff, whether at reception, at the bar or in housekeeping, are always attentive and extremely friendly

great vibe in bar with fab karaoke

we were there during the rugby world cup so it was fun to have the bar absolutely filled to the brim

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

lovely bar area, the room was spacious and comfy

lovely room. friendly reception staff and the bar staff were really great!

polite helpful staff on check-in, in bar and at breakfast

thought bar prices were a little

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

check in was easy and the lady behind the bar was very friendly

happy staff, great bar and food

really loved this place the staff were very friendly- good food and drinks at the bar and at a price that doesn’t break the bank

excellent bar and restaurant serving great food

super breakfast and bar and restaurant on site

good service from reception good porter service waiter service very good all bar restaurant staff very helpful courteous and friendly

well priced hotel as well as the bar and restaurant, lovely helpful staff, spacious room and perfect location

created a very welcoming environment it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

overall stay was great but drinks at the bar was expensive

welcoming bar with comfortable seating

period features, great location, good bar and restaurant, excellent staff.

did have to wait a while at the bar for our first drink and then again for our starters but after that service was

the room was great, the bar and food were fab

crowded but the dinner at the bar was just fine

this included the bar staff, waitresses, staff in the morning serving breakfast & the cleaners

we had the room above the restaurant so could hear the music in the bar until 11

beautifully decorated boutique hotel in fab location. roof terrace honesty bar gorgeous

had a room at the front and the noise from the bar opposite was a bit intrusive, but that’s to expected in a lively

slippers and robe in the room, theres a peaceful communal area and roof terrace with an honesty bar and complimentary drinks

great set up with the informal lounge containing honesty bar and tea and coffee facilities

service in sorting room and lounge for afternoon tea and lack of bar staff in sorting room bar

in the bar were rude, and dismissive

location, pool, sauna, bar everything

omelette bar in the morning would be great. no drop off points in front of hotel.

very comfortable hotel, good location for exploring cardiff. great bar and restaurant.

wonderful staff and an amazing roof top bar with delicious cocktails

it has a lovely bar and the breakfast was tasty plenty of choice

great location, good rooftop bar and restaurant and comfortable rooms

please, we like a hot towel bar in our bathroom, and that is the only dislike

great location, nice room, friendly staff, 24/7 gym very unusual but great. nice bar too

the main restaurant looked a bit tired but the bar area was lovely.

even had a little gift for our first anniversary) and spa were amazing and

excellent room, great location, nice atmosphere in bar in the evening

great hotel lovely rooms comfy bed. staff were very good and drink prices in bar were great too.

festive platter at the bar was bone dry.

the hotel is expensive for basic rooms and facilities should be nearer £80 for a saturday night bar space is like a canteen and not very

we used the bar ,plenty of choice for drinks, didn t have breakfast but it looked fab and the staff were very

we got back from the concert the bar was cashed up so could only use a card for drinks

that there was no bar fridge in the room. would have been brilliant.

the polish bar man is amazing and always remembers us when we return

were brilliant breakfast was nice it was ideal for what we wanted nice to be able to sit in bar an chat to others and bought some honey it was very nice

the bar staff were brilliant and the breakfast is to die for

the breakfast was lovely and the bar was nice too

there were no rooms ready as there had been a big group checking out late and we were told by bar staff that there were staff off sick

restaurant and bar were closed due to covid but drinks and snacks were available

bar staff need to liaise with front desk about closing times

great location, friendly staff, clean, nice bar area

staff are excellent from check in to bar service … a young team who are very friendly, professional and engaging

the bar was open 24-7, and the lady on reception was lovely and friendly, and nothing was too much for

tiny bar area! didn’t matter as so many pubs nearby though.

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was the best he's had in years

staff were all very friendly and helpful, great bar area too

cocktails at the bar were very enjoyable too

good food and bar facilities

bar was closing so i had to order from my room

great bar and restaurant the buffet breakfast was awesome

lovely cocktails in the bar after the concert too

service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for rugby in tv- surely we should of been advised of

a big deal but the chillers were not working on the pumps at the bar so the beer was room temperature

the lovely bar onsite for a night cap beautiful christmas decs

like the bar staff in the browns restaurant, rude and blatantly overlooked me when tried getting a

the hotel bar has good options for food and drink, and the staff is very attentive, mainly the brazilian guy

we opened the bar of soap to wash our hands but for only 2 of us staying for a weekend, the majority of the bar

cosy bar area

bar service good,breakfast was very good with a varied selection of food on

other bar and restaurant also lovely

room was spacious nice big bed and to be fair absolutely perfect, the bar was lovely and

beautiful room. great spa. lovely bar area. really special place.

bar and restaurant are really lovely

spacious rooms, parking, great bar area and fully equipped room.

friendly, comfortable, smart modern decor, good bar & restaurant.

the staff were very warm and friendly, as were the customers in the bar and restaurant

the noise that came up from the bar til very late

lovely restaurant and bar with nice local people and excellent kitchen, best madras curry ever

nice locals in the bar area to talk to

limited bar menu on a monday evening.

been with boys room very good bar /restoran quality and good food nice stuff nice and polite i like and back to stay if this

the restaurant was so lovely, with amazing food, and the bar was nice too, with an outside area overlooking the golf course

bar well stocked if a little pricey for people on a budget

bar

the bar closes a little early.

a/c in the bar area could be a bit drafty dependent on where you were sat.

bar and restaurant is a lovely setting and very on trend with industrial look in keeping with the

bar was great, food was delicious

the bar was pretty cool

excellent bar and food

the view from the bar area was lovely

bar area plus the small verander over looking the water, our room was lovely as well also over

bar prices were excellent and breakfast was very good

only felt the bar menu could have more

the lounge bar area was quiet yet none of the staff came to clear them

bar after concert only had 1 member of staff doing bar and pizzas, large queue so we decided to go

there needs to be doors around the bar area as it got very cold with the main doors left open

everything room the restaurant bar staff

loved the hotel deco it was so vamp and most of all the bar / restaurant was very relaxed and made you feel that you didn t have to leave as soon as your

whirlpool bath, bedroom, bar area and reception were exceptionally helpful

restaurant and bar area is nice and modern

nice room, very nice breakfast for 10, friendly bar staff, car park on-site.

reception, bar area and restaurant a very well designed place

breakfast excellent with plenty of choice, service at the bar was a little irregular

bar staff but miserable but other than that

from welcoming staff booking us in to the bar staff and room service staff were all very friendly

so we see given a room on top floor with a fantastic view of the bay and a late checkout , lovely bar with great service and we also ordered room service which was very prompt ,lovely spa in with

everything was lovely! the room the bed! the staff and the bar staff were amazing!

views from the top floor were amazing, spa and bar were lovely, accommodating staff

service in the bar

they have a separate bar and restaurant to the accommodation

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

comfy location staff bar all excellent

there is a bar and

lovely staff, foodin the restaurant was lovely, bar was serving fabulous drinks too

area was excellent checking in and out was efficient room was spacious, comfortable and clean bar are was excellent and friendly

bar area was nice good choice

friendly staff bar open late

location and overall poshness hotel. bar area and helpful staff

it s a lovely hotel downstairs is a bar and restaurant

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

the rooms are great with the bar being friendly from the staff and patrons

everything about our stay, food was amazing, and good value at the bar and good value for the food, lovely atmosphere, 5th time stayed here

great location on penarth seafront , good bar and restaurant room small but comfortable

gorgeous little bar and restaurant with plenty of outside seating too, if the weather is being kind

was right over the bar so could an issue for some - but the bar closed at 8pm so not really an issue for us

the chef carefully arrange the components of breakfast on the plates, the food itself, the bar staff and choice of draft beers was all great

it’s quiet and relaxing - breakfast is excellent and they had an awesome sri lankan curry night

there was some noise from the bar but nothing that stopped me from sleeping

bar that was a fab stay and the food is

the staff in the bar were really helpful and welcoming, and it was a lovely place to sit if i didn't feel like

i could have asked for help at the bar but i simply couldn't be bothered

entry from the street was a climb of approximately fifty steps from the bar to our room

staff in restaurant and bar friendly and helpful (great menu) (+) food in the pub was fab, as was the bar drinks (+) staff in bar were friendly too (+)was comfy, the shower was great, the staff in the bar and bistro were welcoming and cheerful throughout the (+) i enjoyed the bar and had some of their fantastic food (+)separate building on arrival we were greeted by a staff member who was kind enough to go into the bar area and grab our room key (+)really lovely room and very cosy bar at the pub. (+) the evening meal we had in the pub was exceptional and the bar had a really good atmosphere (+) they have a variety of local beers and ciders on tap along with a full bar and wine options too

the kids loved him

the wifi speed was great

free parking

the wifi was also very fast

not enough bar staff

a couple of glitches with my room which wasn't quite ready and they gave me a free drink at the bar while they sorted them out

was never around in bar etc

were friendly and informative, though we did need to ask where the bar and breakfast rooms were located

we didn't use the bar or restaurant but it's looked good as did the

very welcoming people and the food was great massive portions for a good price pool table in the bar area and the beer was cheap

we arrived late and their kitchen was closed so they recommended a very nice local restaurant a couple of miles away which

room and bed, kitchen area, nice host, parking within premises, breakfast, stable wifi, nice area and base to

well planned, comfortable, warm, great shower area, useful location, good parking, kitchen well equipped

oven and kitchen cannot be used for insurance reasons (fridge and microwave are available)

lovely friendly staff. fab room and a lovely bar with a very friendly bar woman.

no bar staff when i got back at 11

bar was very comfortable and the evening meal on the first night was exceptional, really good

bar reasonably priced, staff friendly

wonderful bed, great bath/shower, lovely staff, 24 hr bar for guests

didn't use the bar but that looked

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

the staff were friendly and helpful. the bar area was lovely and breakfast was great

in the bar compared to a lot of places really exhausting steps if you are disabled no

hotel was clean and tidy and had a nice pint in bar area

lady at the bar and breakfast area were welcoming and friendly

the bar needs updating to be in line with the hotel rooms.

room ideal .bed comfy. bar prices very reasonable

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

the staff at the bar were a bit slow seemed to be only one person behind the bar

we didn’t eat at the hotel but did go to the bar staff friendly

the bar area & food was nice enough

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

booked in , we had a meal in the carvery which was very good, very clean throughout the hotel, bar and

staff were very friendly, the bar and restaurant were comfortable and really good

great food and choice, lovely bar area

bar is competitvely priced and staff very attentive and helpful

great bar area a few minutes drive to the brecon beacons

had a couple of reasonably priced pints in the bar before going over the road for an indian

and clare made us very welcome from the moment we arrived, the room was spotless as was the bar area, the breakfast was beautiful in the morning and overall we had a fantastic time, the bar

stay at with easy access 24h, parking right outside and the food was lovely, big breakfast and a bar that's quiet in the evening

the host said all they did was bar snacks but the size and quality of the gammon i ordered was top notch