poor choice on room service menu

e with kids and salty water and another one calm with no kids) and spa is great

wifi - awesome

very very poor dated and no one there after 11 o clock at night,maybe something like a sports bar would suit so people could socialise, the entertainment was by far the worst i have ever

location, pools and facilities, car parking

something for everyone at breakfast and dinner we had a family room which was great plenty of space comfy beds,good bathroom with bath and shower air-conditioning as well

breakfast excellent bedroom very comfy staff very

the swimming pools are great for small kids and bigger

good wine and chocolate fountain for kids during dinners

got a bottle of bubbly, a cake and a spa voucher for my birthday, lovely gesture

breakfast und dinner fabulous, during the day average

would have really liked an evening bar service where you could relax after dinner but it closed at the end of service

just to be able to emerge from the sea (or pool) and go straight to your room and terrace just a few steps away seemed like such luxury

the breakfast and dinner were great throughout our stay

breakfast was delicious plenty of fresh fruit and and delicious cooked eggs cold meats and brown

clean, well organized, nice ocean view and pool area. modern decor, good furniture and lighting.

exactly for me:) first all inclusive experience in my life and i am very pleased, very good breakfast, lunch and dinner, a big selection different food, also healthy choices

*varied buffets for breakfast, lunch and dinner + tasty snacks and cocktails at the pool

great breakfast with huge varieties, very nice pool area, everything is well-thought and well functioning

pool area is peaceful with lovely views

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold, there was one slide in an old tired playground

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa centre overall we will stay

self service bar! beauty treatments. shop on site. pool area. views.

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely and clean

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one slips and hurts themselves

great evening entertainment for kids and adults

gym equipment is rusty

coffee for breakfast could be better than filtered coffee

i wish they add at least bench and dumbbells for their gym

air conditioning in the gym needs to be improved it gets very warm when working out i mentioned this following my last

pool area and the gym was nice, entertainment was good, kids area was good too and clean

of parking was sometimes quite problematic but not impossible to find

loads of activities for kids and families, 2 pools which were big and clean

room, stairs every where , if you have a pram or walking difficulties you will have a problem, kids club cost 5

great for kids

there is a lot of families with kids, if you want to use the pool and relax you won’t be able to due to the noise of the kids

there are lots of loungers, by the pool and also down the steps on tiered patio areas if you don't want to be by the pool

the hotel is clean with a lovely pool and loungers for relaxing by the pool too

gym didn't seem very clean and missing weight bar pegs

the inflatable kids obstacle course additional charge of 10e was a bit mean

- tasty breakfast and dinner

staff was very kind thanks to jadranka from reception,nice rooftop,nice big pool,very clean everywhere, housekeeping every day in the room,clean towels

food (mexican, asian corner, ice cream, etc), breakfast with prosecco and tasty -kids pools, and heated all pools

there are water slides, a kids pool with different water amenities, infinity pool, adults pool, playground, arcade all within

nice hotel, personal lovely, food big choice, fantastic views, entertainment for kids

my child was only 9 months kids club was only for 2 hours in morning

handy for getting too the pool on floor 10 just up 2 flights of stairs lovely pool area and snack bar lovely quality

location brilliant..life guards had brilliant fun with the kids in the pool

in the main hotel u could get fresh pizza mad at anytime in the morning by the bar man without any

sofa-bed mattress is usable to sleep on for not heavy kids (soft foam mattress)

as we travelled for work, it was stressful as the wifi was very slow

room, comfy bed, nice shower, big balcony, hot tub, good food, friendly staff, decent gym

could do with better pillows food from room service was not good

we really liked having a mini kitchen in the room with a proper fridge, microwave and hob as it meant we could prepare our own

aptm with private spa, kitchen etc - very new / modern and with good vibes

adults only. quiet area. nice pool area. well equipped. good strong wifi.

room was super clean with a great view, a well equipped kitchenette for 2 people, and a lovely balconette for having breakfast on

helpful and very friendly restaurant has a good menu something for every taste also good english breakfast as a frequent visitor to puerto rico this was my first time at this hotel returning in

no bar after 6 pm

great staff, great rooms and a quiet pool area (as it’s ‘adults only’)

, room was very spacious which was great when you have kids

great pool area, jacuzzis, small basic gym plus kids stuff

decor, spacious and clean. great pool area and games room

great pool area, jacuzzis, small basic gym plus kids stuff

had a problem with wifi

beach access for hotel guests - very friendly staff - room safe & private parking included - late check out without extra charge

we enjoyed room service on the balcony which was lovely

hotel was lovely, views were amazing

enclosed so you can let your kids run feeling secure

pools are awesome, especially having a kid pool

i liked that i had the pool and the ocean view

the kitchen at the room was well equipped, and possible to prepare any meal

the rooms, the pool, the nearby beaches and restaurants were great.

a lot to be fair, it is fine, location ok, right on the beach, nice pool and pool bar with snacks

not told before hand that both their restaurant and piano bar would be closed.

our kids loved

kids loved the

hotel could have a bar with some music on in the evenings.

the gym is usefull, well equipped, the kidsroom is nothing special, the tabletennis is good

the spa was well equipped with everything you would expect in a hotel, and there was also a café

gym lessons are good

breakfast was excellent with many choices of fresh food and freshly cooked plates

the spa pool and area was incredible - the warm salt water was beyond fantastic and the jets and water

facilities was also disappointing -i know it was off-season but some entertainment for the kids wouldve been nice - even just a couple of clubs/activities during the day or evening for them

the bed, the atmosphere, clean, the service, the gym 24/7, the food quite fine.

the location, the swimming pool, the jacuzzi, the staff, the food.

breakfast with wide range of food and super eggs freshly cooked however wanted

breakfast and dinners were lovely

nothing more you could need for the breakfast with friendly sarah making sure you had everything you needed and even supplying extra

cept for one evening where it was just

could have better entertainment in the evening the kids.

breakfast was excellent and food was excellent

loved the spa, the pool, the gym, the food, my room, the entire experience

everything was great, especially the location of our room + the infinity pool and breakfast

spa water a bit cool.

is a very nice place to stay in the day also the breakfast

the buffet breakfast is also superb

extremely nice staff, pool, terrace

helpful and sweet, beautiful pool and a very nice atmosphere, also amazing cocktails and great breakfast

since the last visit they upgraded the sauna and the kitchenette

we also had breakfast in the restaurant a few morning which was very nice

eat at pool bar - good menu at reasonable prices and nicely presented

from terrace at the breakfast is amazing

modern and new. many and good facilities. several pools, massage and gym

aside from the very charming and spacious bungalows with sunbeds and terrace, there were many pools available to choose where to swim and tan (they also offer towels for the pool with a 10€

poor wifi service

be it needed more directional signs, as one can get lost as i did the first day, and the wifi system you have to login every time i you go fro a part of the hotel to the

all the facilities to enjoy your stay: several pools (including silence pools), a very good spa with fabulous view, a fitness centre (-) spa was paid and indoor pools were also paid (+) spa package was nice (+)resort set in the style of a traditional spanish villa (+) spa was excellent too (+)great location and loved the spa facilities (+) furthermore, since it is a spa, the spa is quite big and impressive too, for such a hotel (+) loved the spa and everything else

parking was free and underground helping the car stay cool

also nice tennis place and good parking

plenty of sunbeds,lovely food, pools great too

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

great service. many activities for kids

fresh omelette at breakfast instead of prepared.

poor gym cold water in heated pools bad comunication with restaurant bookings, were not allowed in

wahid at the pool remembered our favourite poolside cocktails and was always smiling and joking

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

some furnishings need updates. rose bar and restaurant a little dated

he was amazing as was the food, i looked forward to breakfast and dinner every day

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

the pool facilities were great too

they had some entertainment going on every evening for kids and adults

we also phoned the room service and no one ever answered so we couldn't have any drinks in the room

lovely african bar & pools around the resort. lots of greenery.

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

spoilt for choice with all the pools

the spa was amazing and the resort ran extremely well.

everything requires extra payment, tennis, mini golf, even to change your pool towel has a charge

hotel restaurants and room service are not that good

outside table tennis, putting and mini golf were very popular with guests

great spa experience

buffet was terrible but the hotel and unique option for breakfast was really great

towels not 5 star and breakfast area is huge and very busy

breakfast was superb and the location was fantastic

maybe would be better to have a voucher for snack and drink to use by the unique pool so can enjoy the sunshine

music around the pool would be most welcome

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

excellent hotel. nothing to fault at all. breakfast was excellent.

peace. gym. excellent managers. attention to detail.

the green areas are very well taken care of, the swimming pool is wide and surrounded by palm trees

perfect that it is adults only

was a great pool, amazing service, and the included breakfast was incredible

great pool, nice breakfast, very friendly staff, overall clean and stylish facilities

minor - wish the gym opened before 8

rooftop is awesome, great location, the breakfast is exceptional (if you can, would 100% book it with your stay) and the rooms are modern

the breakfast and dinner buffet was amazing and the location near the ocean and near shopping areas was

there is no complimentary water in the rooms no room service

we booked a sea view room but got a room with its own pool couldn't have been any better

well equipped gym with good capacity during our stay

breakfast and dinner perfect

gym was small and very busy at the times i went, there wasn’t enough equipment to go around

at breakfast they were fast and professional

nice hotel overall, but two things made it stand out: the cakes at the buffet, and the crossfit gym

the pool bar could have been open later my only criticism

there is a possibility for early breakfast

everything, beautiful bungalow on the flat with air-con, fabulous pool area super market on the grounds

the kids pool. the kids play area. the buffet.

very well stocked breakfast

welcoming reception, spacious clean rooms with brilliant air con, amazing swimming pools for the kids - and a beautiful touch that they gave us a teddy bear in our babies cot on arrival with a

exceptionally clean and well kept property with a great breakfast buffet and superb facilities

the location was perfect. breakfast was perfect. the staff were helpful, polite and friendly.

the pools are amazing, also the pool area, nice relaxed vibe, excelent breakfast

the pool and the chair are very convenient

great hotel unbelievable breakfast everything great

• pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe

at the restaurant and the pool bar you may encounter the best service ever - even with a mask on - you can see the blink in their

the gym was useful and there was even a crossfit area, although you could only use this as part of a

elisa in the kids club and disco really looked after the children

the wifi connection in the hotel is good but in the room is very weak.

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed to relax

staff

ble machine) but nothing bad to report about the

breakfast was expensive did not enjoy the pool party, too many non hotel guests

the wifi i found very frustrating

and very friendly staff including being given late check out by kevin

staff. location. cleanliness. breakfast all excellent

very nice and new pool area, pool was quite warm

what we loved: the pool area and adjoining bar which served great lunch options & terrific aperol spritz

outside bar area is excellent and always clean, but as it’s fully open, smoking is allowed in both the

liked it was adults only overall the hotel is a bit above three

the gate was open, so anyone could get in)… that side more calm, although you can still hear kids screaming and music - but it was manageable

kids were there as well it was bad

more kids entertainment, but i no it’s not that type of hotel and all the entertainment you could need

the kids were not allowed to use inflatable rings in the pool by the staff - i am not talking about the

nice gym and pool area

was great and value for money, restaurant offered many choices and quality was high pool bar food was lovely too and some good choices on nculding bbq on certain

the gym , could do with a rowing machine for variety

the food was good, we especially liked the lunch at the snack bar and we could have any cocktail or drink from the menu

value for money accommodation, hotel neptuno is a very nice hotel and its adults only

r extremeley small,we were 3 adults we couldnt move

i was impressed the bar was open so late and that we could get late night snacks at 12am

pool was very good and everything was very clean

free shuttle buses to playa del ingles - there were always activities going on in the swimming pool area

staff should remove towels from sun loungers at the pool, very difficult to get a good spot unless you’re up at 7

staff were very friendly and the bar at the far end of the complex, under the rooms were very good with our son oli and kept

amazing facilities, fab hotel for adults and kids

enjoyed every single things there, from the stuff and breakfast, the rooms was very clean stuff very friendly and all perfect

breakfast was good and the gym is small but has everything you’s need except maybe some yoga matresses

stayed one night, really enjoyed of the pool area and gym

- especially taking into account that we are vegetarians; view from the terrace; amazing pool

also agreed on late check out and cheap day pass to stay longer

pool can be a bit busy but only at certain times and unless you got down early for beds it could be

hours for breakfast, lunch and dinner are comfortable (so no need to rush), and availability of snacks 24h is

adults, food was very nice everyday all day, rooms were comfortable, clean and big, main swimming pool was big and clean, also there is a pool for kids with slides and more

the venue was amazing, really nice pool areas and good food, the room was lovely and very clean

location, pool, service and facilities great!

the kids absolutely loved it

bar closed early should be a seperate pool for kids too many people smoking around the pool area

animation team at the pool were amazing

with a few pools, everything you could want to eat at the buffet breakfast, lunch and dinner and a well stocked snack bar, entertainment, and amazing weather and

there is a gym and a spa and also an outdoor bar with lounging area which is stunning

you provide it at breakfast, do the same at supper

i would appreciate it if the restaurant and spa staff spoke better english.

there is a gym and a spa and also an outdoor bar with lounging area which is stunning

great staff excellent food adults only

breakfast was great and the view from the top floor restaurant is just beautiful

wifi range and speed could be better eapecially in poll area and room.

+ stunning view in restaurant and terrace + super breakfast + big fitness room + very nice show kitchen diner with 8 people + amazing spa, very relaxy + partner was ill and all were very very

staff, pool, roof top bar

the gym was small but ok

especially loved the pool area and the beautiful greenery throughout the property

easy access to the pool, beach and shops.

breakfast and dinner had enough choices, although egg to order was a bit of a hassle to get

excellent massage service (best in many years) aqua-gym lady trainer delivered different routines daily

beautiful coast location, well set out and plenty of space around the pool area.

we both made use of the pool bar and the restaurant for snacks, evening meal and breakfast

our room was close to the reception, pool and bars which was perfect for our one night stay

a area for kids to kick a ball

* the swimming pools were quite cold, including the kids’ pool

we had a wonderful holiday, lovely heated pool, lots of delicious food, lovely staff, good sun beds

pools a bit cold

gym good have been better

the spa was excellent we had a couple massages and a facial very good and enjoyed it

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

the cold water in the pool.

the pool bar was also great

breakfast had a variety of choices

location, heated pool, cleanness, adults only, non smoking policy, good food.

the whole staff was caring about it in the hotel but also by the pool

gym could be

our kids aged 12 and 8 had a super holiday

bar services and entertainment also very good for a family holiday

so friendly for kids

good breakfast, ok location. just tight for our needs

for the breakfast unfortunately no choices of meat without pork

breakfast was great

3) had so much entertainment

sy periods were around lunchtime so best time in

i also loved the spa which is in the hotel but semi open with views of the sea and sun beds,with a heated pool

food is great a lot of variety and it was super nice to have a special table for kids

small kitchen very efectively organised with salt, sugar and coffee

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in general lovely

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

no lights in the kitchen and hallway, we couldn't find soap

although some may find it very remote there was wifi although no mobile reception so you couldn't make

parking is on the road nearby and the house is accessed via a very steep path

d not try)

historic property in a lush, verdant setting with a nice pool and plenty of outdoor hang-out space

large, high-ceiling rooms, comfy beds, nice little pool, a few minutes walk from a great local grill bar

for the breakfast

breakfast was rather simple

hotel had a pool, gym, breakfast, nice bathroom and comfortable bed

air con is a plus and mini bar is just big enough to pop few of your own bits in if you don’t want to pay mini bar prices

convenience (15mins from airport) friendly staff, good bar food reasonably priced, magnificent breakfast

nice entrance, excellent rooftop pool (only cold water), 24x7 minimalistic gym (minimum required machines are available), nice room

very good breakfast selection every day with wonderful bar food and restaurant

it's a little disappointing with gym opening times

it is an adults only hotel

wifi not working, this is unacceptable for 4 star hotel where you pay ~200 eur for a night

were great facilities were great the view was wonderful gym has good and varied equipment staff recommended and book our restaurant staff had great

is good breakfast and dinner were scrumptious big room bed super comfy hot shower good wifi heated swimming pool and jacuzzi relaxing music played by the pool nice

wifi not great

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

ended up a few

there's a free street parking but fills up during the day. bed was a little hard.

wifi signal not so good in rooms, better to go downstairs into dining

the spacious shared kitchen, balcony and terasse are comfy as well

kitchen facilities useful.

there is a large shared kitchen and lounge

apartment with kitchen and dinning area

location, terrace on the both floors, kitchen

everybody kinda goes their (windsurfing) way (: kitchen and badrooms are al working and fine

nice and clean, well equipped kitchen, fresh coffee cake and fruit provided for breakfast, comfy bed and a nice friendly owner

very nice owners, good kitchen and great bathrooms

the kitchen is kept very clean and has all you need for cooking

reccomend restaurant and their vines and paella), great warm coffee in the morning, in the kitchen everything what you need

at the golf course = absolute silence and calm environment, rich breakfast and the views were truly

we used sauna and outdoor pool, but water was a bit too cold

location is perfect - quiet, the oldest spanish golf club just by the corner

golf hotel significantly exceeded my expectations

on one side, the breathtaking caldera; on the other, sweeping vistas of the golf course and the island’s central mountains