the pool bar could have been open later my only criticism

two treadmills of the 3 were not working and gym was busy.

of my issues were fairly minor: the wifi was hard to connect to in my bedroom; the pools were all quite cool -

there is a possibility for early breakfast

24 hours gym and outdoor cross trainer

pool area was clean

wifi would randomly drop a lot a dining room manager was kind of rude informing me no tanktops

staff should remove towels from sun loungers at the pool, very difficult to get a good spot unless you re up

good choice of food. nice pool. friendly atmosphere. clean rooms

in the gym it would be great to have a pole and a horizontal bar, but that's if to be nitpicky

there is no a/c, no fridge, no wifi

was only slightly chilly but was still fun to swim around in, and the cocktails in the poolside bar were smashing

every night good music entertainment for kids and parent can enjoy drinks

wifi extremely poor

really liked the layout of the hotel, a pool on each side of hotel, several other separate sun bathing areas,

were friendly - allowed late check out for free bar was decent plenty of outdoor seating by

there should have been more early entertainment in the pool bar early evening

water in the small kids water park was colder than the adult main pool

shows; animations; children programme; gym; variety of meals in the restaurants - especially taking into account

spa area very very poor....only a jacuzzi with no hot water. lack of sauna and turk is bath

you see lots of hotel staf cleaning the hotel garden, pool, lobby in the morning witch i think is really good

lightning in the indoors bar area and restaurant was to bright and wasn t so cozy be be there

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

at breakfast, as well as the buffet, you could also order certain dishes such as eggs benedictine

rooms are modern & clean with full functioning aircon + good wifi connection

the breakfast i did have was fantastic

breakfast was expensive

later bar hours would be nice as it closes at 6:45 but not too much of an inconvenience

doesn t seem to make sense considering this is an adults only accommodation and you would expect couples

breakfast is a la carte, not a buffet which was a nice feature

staff

kevin sorted out with ease a late check out with a beaming smile

good location clean comfy bed good gym staff friendly

the pool partying and great customer service

good situated, very friendly and helpful staff, comfortable beds, great wifi.

all inclusive brilliant with kids.

bit more explanation about the kids animation or what is included in the half pension versus all-in etc on

got a very comfortable bungalow, fully equipped, with 3 bedrooms, spacious kitchen and bathroom

all-inclusive deal i would have wanted free popstickle for the kids during the day

choice of two pools one aimed more at families has splash park and slide fantastic for kids the other also has

if you get the package with breakfast and dinner, then you won`t even get free water at dinner, but at least

was not acceptable had to eat out mostly ,very poor choice of food , no food to choose from for kids either ,

value for money and the kids club excellent

nice vibe of the place, ease of checking in friendly staff good breakfast , good layout shops supermarket and

small pool

room needs kitchen facilities, iron and kettle.

gym was surprisingly good, much better than i expected

great location, last minute booking, nice pool area and adults only option.

close to everything, adults only is the way to go aswell if you have no kids, very clean, room cleaned every

breakfast and dinner had a good selection for everyone

can forget it unless you want to watch someone dressed as a fish singing songs and dancing with kids

the shows were entertaining, and the kids enjoyed the arcade

nice staff good wifi wherever you are - also on swimming pool area very clean good food - always fresh and

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

we were told that we would not be able to use the pool upon check out as our flight was in the late evening

fully stocked kitchen as well

great choice of swimming pools for the kids and they were heated aswell.

were ants in the kitchen and bathrooms

barbacan was brilliant

our kids loved it and we did too

beaches hotel kept very clean pool and gardens kept tidy we stayed here for 17 nights bed and breakfast which

offered to add a matres topper, but it would have been good if it was there from the start as our kids only

beans wear cold for breakfast but that's easily fixed 2

great location as very close to the beach, good meals and wide variety of choice, excellent pool and poolbar,

pool was a little on the cold side

variety at lunch is very repetitive when rooms are being cleaned, empty glasses were left behind wifi is poor

theres also a snack bar that serves bbq, pasta, salad, etc if you want to eat lunch there or theres some great

pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to

staff, cleanliness, quiet around the pool, lively in the bar at night, great selection at breakfast with your

swimming pool and gym were also excellent facilities to avail of

apartment was lovely, very spacious and pool out side the door, love the whole set up

pool unusable if you want to relax, it's more of a pool for kids

the only thing that is provided in the kitchen is teatowels

at least the small one for kids could be heated

everything was straightforward, apartments were stunning & pool area was great

great position at beginning of sand dunes. fabulous sea views. nice bar and entertainment

the snack bar is a really nice free lunch option

excellent selection of breakfast options hot and cold foods

location is excellent, and the breakfast was plentiful

seemed to always return from day tours in the one hour no food was available between lunch, snack bar and dinner

nothing for kids

little music around the pool and a few games during the day, surrounding the hotel is quite hilly so if you have

two large pools with lots of seating and a nice bar

didn t like how i was asked to wear a top over my bikini by the poolside bar as a woman but men could go

first class and plenty of it the choice was excellent for breakfast/ lunch and dinner really good evening

guy that used the gym before us left sweat all over the bench - guy at desk didn't seem bothered - this was

hotel is good for resting inside near pool

i didn't notice the glass :d) i can't even say more positive feedback about the atelier coctail bar and about

roomservice, restaurant) + stunning view in restaurant and terrace + super breakfast + big fitness room + very

excellent gym and pool with a 22m training lane for a proper swim

i think the cleanliness of the pool and hot tub used to be better

lounge/kitchen functional and well looked after

i was lucky enough to get a late check out as i had an evening flight

we loved the size of our apartment, the excellent balcony, and the new kitchen with all the necessary utensils

booked 8 days to work remotely and got what i was looking for: great place, reliable wifi, spacious rooms, very

is a very nice place to stay in the day also the breakfast

the buffet breakfast is also superb

i would say just some amenities like the pool and jacuzzi can be very small sometimes.

helpful and sweet, beautiful pool and a very nice atmosphere, also amazing cocktails and great breakfast

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make

the pool area, evening entertainment and the food selection.

is convenient from the location, the number of seats by the pool, to the functionality of the room

the location, staff, adults only, food, room was good but slightly smaller than i expected

chilling music during dinner; great choice of food (and quality) and local drinks; poolbar open till late, you

i loved the breakfast and the dinner with the different cuisine

it is great to sit in front of the room, overseeing the pool and enjoying the sunshine

golf was also fantastic

it has a great gym that no one knows is there, found it on last day.

location is not pleasant - squeezed in the middle of multiple holiday properties, sport fields, golf club

the gate was open, so anyone could get in) that side more calm, although you can still hear kids screaming

inclusive, entertainment team, pool, room with good pool view, clean, staff friendly, being able to reserve

staff location entertainment size of room bed airco pool bar and pool restaurants

could be a warmer even if is just in kids pool but robe honest kids still went in there

have pizza, hotdogs, burgers, chicken nuggets, olives, salads and sandwiches - even if you missed breakfast or

the venue was amazing, really nice pool areas and good food, the room was lovely and very clean

friendly and helpful staff wonderful facilities - lovely steam room & pool very fast & reliable wifi

wifi didn't work because the password they gave us was wrong

pools were crystal clear and you get pool towels from the towel station

hotel and rooms were spotless throughout amazing breakfast selection very friendly and helpful staff wonderful

all was great. indoor pool could be heated as a nice experience.

so friendly for kids

the food at the buffet was a little bland and lacked food for fussy eaters and kids but it was okay

the wifi was shocking, temperamental at the best of times

friendly staff atmosphere and the shower room service at the end was excellent.

breakfast very good

great facilities, delicious food, beautiful pool, tennis court and gardens with secluded areas to relax

beach and main streets, but it provided so many services: tracking tours, massages, cinema, yoga, gym, tennis,

breakfast was equally enjoyable

wifi was non-existent

beautiful room and view! breakfast and dinner very good!

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

we also had breakfast in the restaurant a few morning which was very nice

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

location, a very delicious breakfast, a good staff and friendly

wifi not working properly and couldn't work with my pc

room service nearly every day left without towels in toilet no coffee machine in the room( they

amazing breakfast

there s an interior pool (hot water) not accessible to kids (i didn t see that mencioned anywhere in booking

- close to maspalomas but quiet and spacious surroundings and great views over the sea and golf

felt it was a bit isolated from night life but having said that there was a nice bar a short walk away from the

most comfortable bed and pillows i ever experienced for a hotel every evening - our kids bed was bade (nice

lovely african bar & pools around the resort. lots of greenery.

my kids had a lovely time

snack lunches at the poolside bar were also very good

the gym very old and did not work properly

beautiful swimming pool, excellent food and most of all very friendly customer oriented attitude

or, you can have room service but we didn't want to eat in our room

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter

pool management of beds.

to see a 5* hotel which thrives to be 'the best hotel on the island' to not provide free wifi in the rooms and

no coffee making facilities in room or room service and phone didn t work to contact

pools, gym not charged

gym could have a little more equipment such as free weights etc

poor wifi service

however, one important thing to note is breakfast timing

we even had santa visit as we were staying during christmas with the kids getting some great presents

breakfast excellent

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

anyway i chose the hotel, so my kids and i can have fun in the later afternoons, which we did

breakfast - coffee does not taste coffee, pastries are not at the level of expectations (not

wahid at the pool remembered our favourite poolside cocktails and was always smiling and joking

kids club wasn’t v good also the lady at kids club wasn’t that good. not much for kids to do

the gym was well equipped - 2 treadmills, 2 bikes, 1 elliptical and a range of weights machines (no

location, great facilities, friendly staff, delicious breakfast and dinner, infinity pool, baby-friendly, warm

from the cold,relax ,eat well,sleep,swim in there many heated pools and pamper yourself in the spa & feel strong

not a really big hotel gym; but sufficient.

made it impossible for us with 2 kids below 8 to use the spa facilities

made it impossible for us with 2 kids below 8 to use the spa facilities

everything great pool area with african cafe bar a great place to relax

numerous swimming pools including a spectacular infinity pool

free gym was very poorly maintained

it was really lovely. our room was great. the pools were amazing for the kids

there many times and hope to return again great breakfast, nice clean rooms, a lot of pools, nice spa (for extra

to pay extra for the safe in the room and wifi throughout the hotel (there was free wifi near the reception

very good and high quality staff especially iris , she knows how to serve very good breakfast

huge bed,,aircon, lovely breakfast - perfect terrace with sunlounger and direct access to the pool, and located

next time there will definitely book the bottom level with sunbeds situated outside your door at pool

we stayed on the ground floor which has a private balcony with beds in front of the pool

although we could not have it at the roof terrace as the weather was bad, the room service proofed to not be

spa was incredible

haven't been to a tui family life hotel, so it was a surprise for us that the kids (5&3) had so much entertainment

good size gym and adult only pool / spa

pool can be crazy and full, people queueing even before the pool opens in the morning to save their

food is great a lot of variety and it was super nice to have a special table for kids

i really dislike is that (1) the retrieval of even very basic information (pool opening times, in room services

amazing food. warm swimming pool and shades near swimming pool.

proper room service menu and hours - lack of paying for water at evening buffet not great!

staff who were dedicated to giving a sophisticated and professional service, from front desk to pool staff,

gym could be slightly more advanced but honestly nothing to complain about.

the staff everywhere were excellent the staff at breakfast in the italian restaurant could not do enough for

pros : pool, cleanliness in common area, breakfast

excellent facilities including pool and gym and for food was

maybe would be better to have a voucher for snack and drink to use by the unique pool so can enjoy the sunshine

excellent facilities including pool and gym and for food was

very attentive, friendly and picked up on the details (likes bringing me a bottle of water in the gym)

adults only so nice and relaxed

great pool, nice breakfast, very friendly staff, overall clean and stylish facilities

bar was very high quality

lastly, we ordered room service twice, clearly and had the person repeat back the order and they got the order

lots on site from the golf courses to

us this type of hotel is not so much our taste, too much people, the noise of the pool with kids from every room

lunch included in the full board was good but not on par with the breakfast and dinner.

the facilities, pools, the room, the spa and the golf courses

breakfast is delicious and so was the room service food

all kitchen stuff and toiletries

would recommend the beautiful spa on-site spa in the beach club

so if you are reaching there at night with kids, may be pack your dinner on the way from a mcdonald or something

with the rooms not next to each other and the kids in the room nearest the front door just felt anyone could

games room and gym underneath the pool

apartments with bedroom, living room and kitchen

not told before hand that both their restaurant and piano bar would be closed.

wifi, very close to the beach, nice apartments, microvave and a big refrigerator

beautiful views, clean and functional, roof top spa with happy hour overlooking the sunset

only a hob and a microwave in the kitchen, needs an oven to improve it

anfi which might be the best on island, the pool, the balcony with view and chairs, the overall

kids vic club and miriam was so great and nice

the breakfast buffet was top-notch

breakfast was amazing!

were under the impression that there is room service which i think should be available in a 5* hotel but when

how would this be for a family with young kids

infrastructure - pools, laundry on site supermarket , beach is v

we were accommodated in 132 - first floor with fully blocked balcony view by kids club

all inclusive was an excellent choice with kids

the snack bar selection was also limited

breakfast, staff & room were great. suite spacious and wifi very good. great for long stays!

breakfast was absolutely fantastic and included some bubbly to start the day off

slow wifi

we had lunch at the pool bar a few days which was really nice

really enjoyed our stay here, we made use of the sauna and steam room in the spa everyday, as well as the gym

location brilliant..life guards had brilliant fun with the kids in the pool

lot of the times, room not thoroughly cleaned from last people's stay ,lack of entertainment, no kids club, our

free secure parking available on request

the kitchen has all what you need to

only thing we missed was a bit of entertainment in the hotel for the kids but as we went over easter im assuming

wifi could be a bit quicker. some of the fruit in breakfast buffet is tinned fruit

at the pool bar was lovely and very reasonable and very good portion size,staff were lovely

very nice and comfortable place. breakfast is delicious. views and swimmingool amazing.

large rooms with views over marina, reception area / bar very smart, staff could not be more helpful

great kids club.

also have kitchenette if you prefer to prepare your meal

staff, rooms, roof terrace, fresh cooked &table served breakfast, location

location, room was spacious and spotless, great breakfast, friendly staff and fabulous view

very slow wifi

also adults only so very relaxing by the pool and loved the jacuzzi

the view nice location near shops bars mini golf and supermarket

- a lot of steps, but for us (young family) it wasn t a real problem - kitchen and dining area was very small

we don't have kids but we seen how amazing she was with them, her people skills we wonderful and she made

loved the pool and kids activities

gym didn't seem very clean and missing weight bar pegs

problem was that people were putting towels down on sunbeds at the pool very early in the morning which meant

there were no towels in the gym at any time- i asked the beauty centre to use a towel and they declined

breakfast first few days okay, after becomes boring why repeated all the time, as well as dinner

the bar staff attitude is poor

the food is excellent, the views from the room fab! kids entertainment excellent. drinks good

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

self service bar! beauty treatments. shop on site. pool area. views.

food could have been better more fresh fruit for breakfast would have been nice

all the god entertainment was at an late hour so that the kids was to tired to go and see

also no parking availiable and it is writen that parking is

location, nice pool (which we did not use as it opens at 10 am and as we are early risers we chose to go to the

beautiful and clean pool

loads of activities for kids and families, 2 pools which were big and clean

with parking it was complicated. hotel has got only a few parking place.

gym could have some free weights and barbells.

gym equipment is rusty

really picky then better towels as we stayed there years ago and they had lovely big white fluffy pool towels

the stuff are amazing and the hotel has everything for a good holidays with family and kids.

good enough wifi for mobile across the property

about this hotel it was not to far from the local shops and eateries , they had there own free shuttle bus to

room, swimming pool free shuttle bus to/ from airport.

clean, tidy with great staff. bar food was lovely too.

seaview without additional costs, swimming pool on the roof, gym, large room, comfortable beds, i could easily

the front bar was lovely very welcoming the rooms were spotless

breakfast and dinner had plenty of choice, nice staff working at the bar and restaurant, always welcoming and

wifi only works in lobby

the gym and spa facilities were hard to book and the main reason i booked

bar at the hotel is not up to standards

updated coffee machine would be nice swimming pool bar opens quite late

wifi was very poor and kept droping the connection and was only accessable in reception hall

remember nothing, may be noise from pool area when a cocktail bar was open until 23

conditioning not very good, food at dinner time not much choice and snack bar not much choice either

my room was on the 4th floor and had requested one away from the pool bar and to be overlooking the reception

food and the staff are the best and the view is wonderful with the pool and the beach in front

to find, near the beach and a lot of parking spot in front

very good location, big parking for free and good restaurant nearby so it worked as perfect

nice and clean, well equipped kitchen, fresh coffee cake and fruit provided for breakfast, comfy bed and a nice

it's a cute little place with comfortable beds, nice bathrooms, and a well-organized kitchen that has everything

shared kitchen, also very clean with breakfast included consisting on cereal, biscuits, cake, fruits,

clean,all utensils lined up/beautiful view/big balcony/great wifi without interruptions everything you could

beautiful, sandy beach not far from hotel and water park for kids

large balcony with loungers air conditioning well equipped kitchen cosy living room swimming pool was great the

heated pool , views , gym, sauna, food

our kids enjoyed the swimming pool very much, which was only one step away

weak wifi

the rooms are clean and spacious, with a kitchen, living room, bathroom, bedroom and even a little terrace in

the furniture of the apartment was made of real oak, kitchenette was comfortable (though was missing a kettle

excellent kitchen

poor wifi - but amazing that it had any at all given the location.

there is no mobile signal in the area but the house has wifi connection

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

free wifi was available at the property but did not always work

no lights in the kitchen and hallway, we couldn't find soap

parking is on the road nearby and the house is accessed via a very steep path

there is also parking available and the breakfast was really good

need more light on the balcony more gym equipment

great and well equipped gym

lovely buffet breakfast great swimming pools

lunch time we tended to eat at the pool bar and that was reasonably priced for items like chicken sandwich or

meals and entertainment swimming pool and cleanliness and staff very professional and polite

the buffet breakfast is phenomenal

fab pool areas

facilities great … we were travelling with our daughter and her children, twins aged 4, and the kids club and

there are no laundry facilities other than those offered by the hotel which are very expensive

wifi not always on, twice had to ask for it to be put on

very helpful staff who helped us find parking nearby and

wifi signal not so good in rooms, better to go downstairs into dining

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

the kitchen in the house is a great feature that allowed us to cook our dinner and

the spacious shared kitchen, balcony and terasse are comfy as well

there is a large shared kitchen and lounge

wifi is not available in the room, only available in the common area

the wifi didn't work at all

poor wifi reception. reading light on only one side of the bed. much of the food not very hot.

breakfast und dinner fabulous, during the day average

the food was good but the restaurant worked better for breakfast than dinner. a little cafe ish.

and the spa treatments are incredible, especially the diamond luminous facial and the hot stone massage

the pool is fantastic

surroundings, both to the golf course and the mountains as well as the volcanic caldera

staff; nice mini-bar next to the reception; wonderful views on both sides (golf court/mountains on the one side

in the mountains with fabulous views of the coast, the view from the room over the pool to the golf course were

loved to stay at bandama golf hotel because it was quiet, had a wonderful view and the staff was very helpful

golf hotel significantly exceeded my expectations

location for airport transportation, had open kitchen with snacks and breakfast

breakfast, atmosphere

private parking, excellent rooms, pleasant staff

a spacious car parking is ideal for auto-traveller

snack and water in the room. breakfast included in the price. nice staff, big parking.

pool could of been heated.

good hotel in beautiful surroundings excellent breakfast included in the price, a very pleasant rest from the

this hotel needs is a bar to make it excellent

decent breakfast

no tea/ coffee making facilities in room. outdoor pool not heated.

pool facilities and grounds are stunning

location, great pool, nice rooms

breakfast, easy parking, quiet location about 3min walk from golf clubhouse stunning building, very friendly

not enough choice of beer and wine in the honest bar beside the pool

not enough choice of beer and wine in the honest bar beside the pool