nice entrance, excellent rooftop pool (only cold water), 24x7 minimalistic gym (minimum required machines are available), nice room

at the airport shuttle bus was nicely arranged, waiting for us just outside the airport

sauna is a really nice touch that is also free of charge like the gym

we didn't use pool on the roof or a gym

hotel shuttle, comfortable bed, large bathroom, balcony, sun terrace on the roof, friendly staff etc

very nice owners, good kitchen and great bathrooms

the kitchen is kept very clean and has all you need for cooking

shared kitchen, also very clean with breakfast included consisting on cereal, biscuits, cake, fruits,

everybody kinda goes their (windsurfing) way (: kitchen and badrooms are al working and fine

reccomend restaurant and their vines and paella), great warm coffee in the morning, in the kitchen everything what you need

wifi not great

parking is a pain - trying to find something close to the hotel was challenging

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

there's a free street parking but fills up during the day. bed was a little hard.

ended up a few

location, terrace on the both floors, kitchen

kitchen facilities useful.

kitchen was poorly equipped

the spacious shared kitchen, balcony and terasse are comfy as well

there is a large shared kitchen and lounge

there is no mobile signal in the area but the house has wifi connection

for a comfortable stay

mfortable living room, sun terrace, nice garden area, well equipped kitchen and bathroom)

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

parking is on the road nearby and the house is accessed via a very steep path

a leaflet should be available detailing the hours for breakfast, lunch, and dinner.

great hotel especially for the families with small kids , alot of food choice , friendly staff

there were sun loungers available each time we visited the pool so didn't need to walk around for too long

ean, garden, pools)

the hotel also has a spa facility for an extra cost, right next to the pools

complex was large with a great park area, pools, kids playgrounds and sport area

is great value for money - food and drinks available at all times - pools were amazing for the kids - lots of seating area around the pool and big grass area for those

the wifi wasn t great in some parts of the hotel.

our kids aged 12 and 8 had a super holiday

bar area poorly staffed with long queue for drinks

the whole staff was caring about it in the hotel but also by the pool

is convenient from the location, the number of seats by the pool, to the functionality of the room

gym is very poor - not enough equipment and what exists is shabby and in poor shape

i missed a bigger and better equipped gym

gym could be

we weren’t aware breakfast wasn’t included on our booking

the gym is not really in a good state

wish we had more time to enjoy the outdoor space and gym

the pool is very small and not really usable.

spoke good english, made a good breakfast, pointed out local shops etc

we were told that we would not be able to use the pool upon check out as our flight was in the late evening

pools a bit cold

the breakfast was very good, the location is also very good

they have breakfast, lunch and dinner in the main restaurant buffet style but there are options for everyone

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

we only stayed 4 nights bed and breakfast. buffet style. plenty to choose from though.

nice vibe of the place, ease of checking in friendly staff good breakfast , good layout shops supermarket and main bus terminal near by had a breeze when by the

our room was close to the reception, pool and bars which was perfect for our one night stay

value for money and the kids club excellent

we both made use of the pool bar and the restaurant for snacks, evening meal and breakfast

the pool bar offers a lot of tables where you can sit during the day and in the evening to watch the shows

next to them you have a snack bar to quickly eat something like pizza or a small burger

amazing staff, good facilities for kids

several pool areas, pool bars and a nice restaurant where you can enjoy breakfast, lunch, dinner or all inclusive

breakfast was good, it would be nice to have the grill cooking omelettes to order.

we had only breakfast and the food, choices, drinks, last but not least staff - exceptional

- especially taking into account that we are vegetarians; view from the terrace; amazing pool

bars , restaurant, gaming room , volleyball beach , gym , jacuzzi, warm water in the swimming pool

breakfast was good and the gym is small but has everything you’s need except maybe some yoga matresses

the pool was great (althouhh slightly cold)

not convenient with small kids because the light shines through to the other room

pool for kids was not heated as it was written in hotel facilities description

breakfast leftovers at the buffet during lunch

the size of the gym (smalñ) and the pool isn't heated making it chill on winter days

clean with a good variety of food options for the kids during their studies, as they could eat whenever they wanted whilst revising for exams

lovely swimming pool, so green and cosy place. the personnel really helpful and kind.

free car parking

wonderful! very special and very quiet. not suitable for kids.

not enough choice of beer and wine in the honest bar beside the pool

nice swimming pool

comfy beds & i loved the bar pool with aquaroebics

is excellent, the view is spectacular and the swimming pool very nice even if the jacuzzi wasn't working

excellent massage service (best in many years) aqua-gym lady trainer delivered different routines daily

the gym was very old and some equipment broken.

particularly bar and reception staff

elier) was amazing and the gym was

the gym was small but ok

suggest slightly better

restaurant, very friendly staff, very clean rooms, good coffee with kettle at my room, swimming pool very clean, good housekeeping, very good breakfast and lots more

the cocktail bar

friendly staff, great location, nice pool and breakfast ;-). highly recommend

staff, cleanliness, quiet around the pool, lively in the bar at night, great selection at breakfast with your eggs and bacon cooked to order

the gym , could do with a rowing machine for variety

value for money accommodation, hotel neptuno is a very nice hotel and its adults only

swimming pool and gym were also excellent facilities to avail of

gym was small and very busy at the times i went, there wasn’t enough equipment to go around

the fan in the gym did not work so it was roasting hot in there

highlights were the royal level facilities, the staff, the breakfast in royal level, the crossfit gym, crossfit coaches and the location

stayed in the royal level which was adults only and very discreet, pool was not busy plenty loungers the buffet restaurant was fantastic great staff service and made

swimming pool

the ladies that did the room service were so friendly and got the room ready every day, very quick and very clean

the gym is great thanks

kevin sorted out with ease a late check out with a beaming smile

would be nice if the bar was open in the evening for a pre-dinner drink

and very friendly staff including being given late check out by kevin

drinks at the bar were very expensive.

adults only - friendly staff - good choice of breakfast rooms clean - 5 minutes walk from the yumbo

was really and it is located near to yumbo center, staff was super friendly, we asked for a late check out that was possible until 17:00 for a small extra payment

size, location, facilities, adults only

and quiet hotel (adults only) well located near c

amazing restaurant at the pool

problem with 1st room door, quickly resolved by reception with a room switch - room with pool view ,very confortable & clean, with some nice amenities on the bathroom

great cross-fit and gym area..

friendly, food really good, non smoking at the pool, beds comfortable centre to what we

good equipped gym, two swimming pools and cross fit

accomodation set in lovely gardens with 2 pools, slide & water splash area in kids pool

the kids pool. the kids play area. the buffet.

beers and cocktails would be nice - coffee machines in de restaurant only functioning during breakfast

breakfast delicious

breakfast buffet is enormous with so much to chose from

peace and quiet, the beautiful swimming pool, jacuzzi and surrounding gardens together with the comfortable rooms and friendly,

breakfast buffet as well as dinner were outstanding throughout

breakfast was fresh and plentiful, staff were amazing. peaceful location, felt very welcome

the hotel, its gardens and the pool are fabulous

breakfast and dinners were lovely

loved the [breakfast/view/amenities]

the breakfast at the golf club right next to the hotel was amazing with a great view of the surroundings

and my friend stayed by the pool for half a day and almost no one else was there, so it felt very exlusive

loved to stay at bandama golf hotel because it was quiet, had a wonderful view and the staff was very helpful and sympathic

in the rooms and at the pool was not always reachable

value for money, buffet breakfast, dinner and lunch in a lovely room (with outdoor eating)

the venue was amazing, really nice pool areas and good food, the room was lovely and very clean

no good equipment in gym

about this hotel one of the best hotel to stay in with your family plenty of activities for the kids and adults, food was very nice everyday all day, rooms were comfortable, clean and big, main

excellent laundry service

but above all this hotel is adults only which makes it my new favourite holiday place

could do with some music around the pool area to create a little better atmosphere and ambiance

pools were crystal clear and you get pool towels from the towel station

spa / gym area quite small

the gym could be a little better equipped.

fantastic breakfast and dinner

, kids play space , food at breakfast and dinner and the room which was very big , actually a 2 room

heated pool adult section spaced out nice rooms

but still an additional bother and cost that the hotel should really look into solving with the golf courses and other hotels as a combined effort

staff, early check in on request

kitchen has very basic appliances, so don't expect to cook a gastronomic dinner here

since the last visit they upgraded the sauna and the kitchenette

facilities, quiet area, convenience store nearby, heated pool, super welcoming staff, friendly patrons and nudity is welcomed

short taxi ride to local amenities beautiful duplex apartments, boasting a living room area and kitchen, with outside porch

it is convenient, the bungalows have everything you need to self-manage your stay

the spa pool was amazing. the breakfast was excellent.

the breakfast was one of the best we've had

everything good except spa partially closed

pool facilities good

great hotel unbelievable breakfast everything great

breakfast was truly wonderful with an amazing selection of fresh fruits, yoghurts, juices as well

bar, lounge, pool and veranda areas are superb

breakfast was exceptional, impressive selection of cheeses

comfort, service, pool, food, peace, being able to eat all meals outside with wonderful view of the mountains

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

rooms have a luxury feel pools are beautiful - however the mungo pool get full early for a buffet, the quality of the food

the service is where this hotel truly shines from laura at reception to ruben in room service, the staff was consistently friendly and accommodating

i also appreciated the gym facilities, it's a decent size and equipped with high-quality machines

resort hotel has everything for lone travellers to families with young kids

the hotel there were few kids to play with and nothing to do for kids except to stay in the pool

we booked a sea view room but got a room with its own pool couldn't have been any better

staff who were dedicated to giving a sophisticated and professional service, from front desk to pool staff, table service to room service, all involved made the hotel a fabulous welcoming and

the kids playground has 2 swings for kids who can already sit on their own (no baby swing), a small

there were multiple swimming pool areas, gym and spa facilities, also access to the beach, where you can find restaurants pubs

very clean, good breakfast, excellent entertainment and very friendly staff

the gardens are spectacular and the heart of the hotel is its infinity pool with the blue sea stretching out beyond, surrounded by areas for sunbathing and bars for

breakfast buffet is a bit manic and takes away from the 5* experience.

only think i can think of is a slightly hectic breakfast logistic, but thats just a minor

breakfast

pool and overall facilities

minor - wish the gym opened before 8

no kids and very clean

the location is perfect sea views for breakfast and dinner and right on the beach for sunrise walks along the magnificent maspalomas

bar was very high quality

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around £45 a day), one of those places that tries to extract money from you

breakfast - the highlight of the day

excellent facilities including pool and gym and for food was

the resort is very well presented, lots of space filled with palm trees, lights and swimming pools

breakfast is extremely busy and noisy, food is warm not hot

breakfast was excellent, the location is good very close to shopping beaches restaurants, overall

breakfast - coffee does not taste coffee, pastries are not at the level of expectations (not

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

excellent hotel with superb facilities and great choice of food for breakfast and evening meals.

i would have probably liked some ambiant music by the pool area.

more food options at bar pool

the pool was lovely and was the terrace to sit out on

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

from daily bingo and workout classes in the pool, to the tiki bar and huge gym, as well as fun and helpful staff

breakfast, two swiming pools, minigolf, small terace in front of the appartment in ground

lovely decor throughout, beautiful pool areas

the rooms were amazing, the bed was so comfortable. beautiful pool area and nice bars.

location; nice pools; staff very friendly; free parking.

spacious room, friendly staff, plenty of options for breakfast/dinner

be it needed more directional signs, as one can get lost as i did the first day, and the wifi system you have to login every time i you go fro a part of the hotel to the

we were right above the main bar which was a little annoying with a child if we were in bed before 11pm but understand it’s a

th some exceptions on reception) - amazing structure - great for families - great location - early check in and late check out - comfortable bed - clean rooms and structure - amazing view -

the pool was great and the kids pool area was great

plenty of sunbeds,lovely food, pools great too

not for a late riser if you wish to get a sun lounger by the pool

designed with different areas appealing to different people gym opening times and facilities excellent shows on the whole were pretty good but attendance was

everything was great, especially the location of our room + the infinity pool and breakfast

loved the spa, the pool, the gym, the food, my room, the entire experience

pools, excellent buffets at breakfast and dinner, acceptable gym, nice area and nice

having to pay extra to use the gym and spa . bad wifi connection.

room was clean, spaceous, with nice bathroom and comfortable bed, wifi worked well

the breakfast is everything one could want, staff is always friendly

the dinner and breakfast were amazing best food and very fresh.

us this type of hotel is not so much our taste, too much people, the noise of the pool with kids from every room / balcony

if the spa is included in your booking

perfect service, the staff is very kind. very clean and amazing breakfast! the location is great

only thing i can think of is that the breakfast room/restaurant was quite chilly in the mornings

staff is amazing - ladies that helped us with breakfast, small things to make kids happy - highly recommended

breakfast had all we needed and everything was super tasty

superb breakfast served by attentive staff

the rooftop had wafts of sewage when we were using the pool

hotel bar was not available yet

in the heart of city center, pool, fantastic chef, friendly, professional and courteous staff, room was clean, bathroom was huge

although the bar and restaurant were closed due to the pandemic they were planned to be opened soon

only downside was the rooftop bar wasn't open, but i'm assuming that's due to it being off season

two course breakfast was high quality

excellent location, lovely room, helpful personable staff and excellent breakfast.

location right next to the cathedral on a pedestrian street very helpful staff lovely breakfast well designed stylish

the staff was very friendly and the breakfast was delicious

very friendly people working nice breakfast beautiful room with hit tub and the terrace

the older kids could stay in the downstairs bedroom and they had their own bathroom

the is no onsite bar to have a drink in or take to the pool

the weekends you need to pay extra to use the beach bar and pool

the spa shop inside the complex was super convenient and had everything we needed

nice place, very comfortable and huge layout, perfect for 2+2, small but very usefull swimming pool and private backyard

swimming pool beautiful room good parking view

t it was just a very

the pool area was wonderful and had a lot of spaces tucked away under the palm trees and the gym had

taking shower after check out, very, very nice, kind and helpful staff, free parking, excelent wifi

every evening they helped us with dinner reservations and things to do for the kids during the day

shops, bars and restaurants all around, and not forgetting the many little streets in the zone, with its

there's also a sizeable gym with reasonable equipment, which we used every morning

there was a weird unpleasant smell on the first floor. no bar in the hotel.

hotel has a lovely coffee shop which closes around 9, would be lovely to have a little bar on site that where you could get a drink later into the evening

located adjacent to beautiful park with great fun for kids

wifi i never understood how it works, if it works at all.

good gym, pool with sun lounger on roof top

room service food was great

a large hotel, with a nice bar and restaurant area

there could be more cleaning wipes and water in the gym