ich we did not use as it opens at 10 am and as we are early risers we chose to go to the

loads of activities for kids and families, 2 pools which were big and clean

of parking was sometimes quite problematic but not impossible to find

parking was uncomfortable as you always had to ask for the key on reception, go back to the parking

room, stairs every where , if you have a pram or walking difficulties you will have a problem, kids club cost 5

access to childrens pool a bit difficult for the less

the bar staff are the friendliest i've ever come across, the entertainment team are friendly and work

coffee for breakfast could be better than filtered coffee

room size is spacious for 4 people (2 adults and 2 kids)

maybe another pool adults only would work better

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one slips and hurts themselves

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa centre overall we will stay

self service bar! beauty treatments. shop on site. pool area. views.

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold, there was one slide in an old tired playground

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely and clean

cocktails and spirits can be served behind the bar which was included in the price

the facilities were excellent and our duplex suite had a fantastic private pool

shops are relatively close as well, mini golf and golf course

place to stay with kids or without them

great food options, breakfast and dinner and drinks, big rooms, good wifi and tv, great shower, great views

, my son has grown up going here and he adores the football/basketball court ud83dudcaf happy kids make happy parents

hotel has the most beautiful views from the balcony, pool and reception areas

clean, spacious excellent pool area for the kids

the bar food, the entertainment & especially the staff are excellent

room was well laid out, comfortable and good internet for the kids

the hotel plays music by the pool every day and there are drinks served from the bar/restaurant and also from the rooftop bar

helpful and very friendly restaurant has a good menu something for every taste also good english breakfast as a frequent visitor to puerto rico this was my first time at this hotel returning in

if you are looking for a nice place overlooking the beach with nice pool then this is the one

the food is like 5* dining overall excellent breakfast and evening meal

you're on special diet or food alergy, don't count with kitchen

very clean overall and good food in restaurant, with a decent, if rather small gym

not too busy quiet pool

gym too small and food a bit repetitive, though good

food and the staff are the best and the view is wonderful with the pool and the beach in front…

the pool was good and there were more than enough sunbeds for everyone

works happening there was some debris in the lifts which could have possibly hurt feet (meaning kids with no shoes on when using lift from

my child was only 9 months kids club was only for 2 hours in morning

kids slept in the bed room as we didnt want to be disturbing them if having a drink on the balcony

very friendly cleaners in most day only downfall was the shop in complex closed at 8pm the pool bar across the road closed at 5pm main bar

the kids single beds were comfortable with duvets

nice size swimming pool and great happy hour deals at poolside bar

door and outdoor), gym

the room service was not so good, the bathroom was not in good conditions

bedroom is large and very comfortable, it has a small kitchen and resting area and a great terrace

came in september the staff of the hotel could not have done enough they were very friendly, the spa and gym are brilliant the location is very close to the centre rooms were cleaned every day

sunbeds a little too close by the pool

location fantastic view over pool and harbour

at the pool bar was lovely and very reasonable and very good portion size,staff were lovely

the pool was amazing and warm the lifeguards were fab and brilliant with the kids, the restaurant and room service was excellent, the hotel is spotlessly clean and smells

kids club was amazing especially the leaders paus and chris, their energy was endless and our 6

swimming pool beautiful room good parking view

pools are awesome, especially having a kid pool

all you need for a kids holiday.

kids absolutely loved the swimming pool

gym & fitness centre very good

we enjoyed the swimming pool and the roof terrace for the view.

pool, rooms, beds ( comfy ), meals ok but hot tub on roof was the best

very peaceful all the things you would need in the kitchen

great little kitchen

the kitchen at the room was well equipped, and possible to prepare any meal

no lounge bar area to sit at on an evening after our evening meal as area still used for outside diners

and the spa treatments are incredible, especially the diamond luminous facial and the hot stone massage

fab property and pool area -would prefer steps rather that ladder for pool access-

the pool is fantastic

moment you are greeted at reception, to dinning room, house keeping team, young man who is the pool attendant all just amazing ud83dude00thank you

going on entertainment wise with things going on during the day to the evening shows also a kids club which we didn't use as our children are teenagers so can't really comment on a great spa

was pleasant, good breakfast and dinner, the hotel is one of the best in gran canaria for a good

on arrival) hotel reception didn’t advise us any alternatives or any food, coming with 3 small kids i was very disappointed with their service

have an extra sauna in the spa and in spain you have to wear your swimming shorts in the sauna, whyever

going on entertainment wise with things going on during the day to the evening shows also a kids club which we didn't use as our children are teenagers so can't really comment on a great spa

also ordered a room service, champagne and cheese and fruit platters that they did very nicely

the kids pool area was a real treat for the family, kids play and parents chill

very clean excellent staff the gym was great needed an extra bike as only one

would be nice to have the bar by the quiet pool open longer

e with kids and salty

our kids loved

kids loved the

hotel could have a bar with some music on in the evenings.

the gym is usefull, well equipped, the kidsroom is nothing special, the tabletennis is good

the spa was well equipped with everything you would expect in a hotel, and there was also a café

gym lessons are good

breakfast was excellent with many choices of fresh food and freshly cooked plates

the spa pool and area was incredible - the warm salt water was beyond fantastic and the jets and water

facilities was also disappointing -i know it was off-season but some entertainment for the kids wouldve been nice - even just a couple of clubs/activities during the day or evening for them

the bed, the atmosphere, clean, the service, the gym 24/7, the food quite fine.

the location, the swimming pool, the jacuzzi, the staff, the food.

breakfast with wide range of food and super eggs freshly cooked however wanted

breakfast and dinners were lovely

nothing more you could need for the breakfast with friendly sarah making sure you had everything you needed and even supplying extra

cept for one evening where it was just

could have better entertainment in the evening the kids.

breakfast was excellent and food was excellent

loved the spa, the pool, the gym, the food, my room, the entire experience

everything was great, especially the location of our room + the infinity pool and breakfast

spa water a bit cool.

is a very nice place to stay in the day also the breakfast

the buffet breakfast is also superb

extremely nice staff, pool, terrace

helpful and sweet, beautiful pool and a very nice atmosphere, also amazing cocktails and great breakfast

since the last visit they upgraded the sauna and the kitchenette

we also had breakfast in the restaurant a few morning which was very nice

eat at pool bar - good menu at reasonable prices and nicely presented

from terrace at the breakfast is amazing

modern and new. many and good facilities. several pools, massage and gym

aside from the very charming and spacious bungalows with sunbeds and terrace, there were many pools available to choose where to swim and tan (they also offer towels for the pool with a 10€

poor wifi service

be it needed more directional signs, as one can get lost as i did the first day, and the wifi system you have to login every time i you go fro a part of the hotel to the

all the facilities to enjoy your stay: several pools (including silence pools), a very good spa with fabulous view, a fitness centre (-) spa was paid and indoor pools were also paid (+) spa package was nice (+)resort set in the style of a traditional spanish villa (+) spa was excellent too (+)great location and loved the spa facilities (+) furthermore, since it is a spa, the spa is quite big and impressive too, for such a hotel (+) loved the spa and everything else

parking was free and underground helping the car stay cool

also nice tennis place and good parking

plenty of sunbeds,lovely food, pools great too

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

great service. many activities for kids

fresh omelette at breakfast instead of prepared.

poor gym cold water in heated pools bad comunication with restaurant bookings, were not allowed in

wahid at the pool remembered our favourite poolside cocktails and was always smiling and joking

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

some furnishings need updates. rose bar and restaurant a little dated

he was amazing as was the food, i looked forward to breakfast and dinner every day

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

the pool facilities were great too

they had some entertainment going on every evening for kids and adults

we also phoned the room service and no one ever answered so we couldn't have any drinks in the room

lovely african bar & pools around the resort. lots of greenery.

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

spoilt for choice with all the pools

the spa was amazing and the resort ran extremely well.

everything requires extra payment, tennis, mini golf, even to change your pool towel has a charge

hotel restaurants and room service are not that good

outside table tennis, putting and mini golf were very popular with guests

great spa experience

buffet was terrible but the hotel and unique option for breakfast was really great

towels not 5 star and breakfast area is huge and very busy

breakfast was superb and the location was fantastic

maybe would be better to have a voucher for snack and drink to use by the unique pool so can enjoy the sunshine

music around the pool would be most welcome

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

excellent hotel. nothing to fault at all. breakfast was excellent.

peace. gym. excellent managers. attention to detail.

the green areas are very well taken care of, the swimming pool is wide and surrounded by palm trees

perfect that it is adults only

was a great pool, amazing service, and the included breakfast was incredible

great pool, nice breakfast, very friendly staff, overall clean and stylish facilities

minor - wish the gym opened before 8

rooftop is awesome, great location, the breakfast is exceptional (if you can, would 100% book it with your stay) and the rooms are modern

the breakfast and dinner buffet was amazing and the location near the ocean and near shopping areas was

there is no complimentary water in the rooms no room service

we booked a sea view room but got a room with its own pool couldn't have been any better

well equipped gym with good capacity during our stay

breakfast and dinner perfect

everything good except spa partially closed

staff were super nice and helpful. multiple choices for breakfast and dinner. would visit again.

as in you pay 1 price and should be able to use all of the facilities for free such as the spa and wellness centre and also be able to eat all day

the pool in the sauna area was very tranquil & the massage was excellent

• pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe

accomodation set in lovely gardens with 2 pools, slide & water splash area in kids pool

all-inclusive deal i would have wanted free popstickle for the kids during the day

drinkers and like to explore restaurants so didn’t think we’d make use of the all-in but the breakfast was amazing and we ate in the restuarant on one night at our expense and had a lovely

exceptionally clean and well kept property with a great breakfast buffet and superb facilities

perfect balence between the activities for adults and children as well as the two different pool areas

nice hotel overall, but two things made it stand out: the cakes at the buffet, and the crossfit gym

breakfast was great and the adult only pool is relax and not crowded

the beds were really comfy, the room spacious, the breakfast tasty with lots of choice and most of all the staff who were friendly and went out of

the pool area is pretty good, quiet and relaxing

the breakfast and dinner could have been better.

at the restaurant and the pool bar you may encounter the best service ever - even with a mask on - you can see the blink in their

the gym was useful and there was even a crossfit area, although you could only use this as part of a

elisa in the kids club and disco really looked after the children

the wifi connection in the hotel is good but in the room is very weak.

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed to relax

again ideal location free parking and must say very clean resturant and bar available next to pool great

the breakfast buffet was the best had everything u could need

it is great to sit in front of the room, overseeing the pool and enjoying the sunshine

breakfast was amazing

great if you have kids and just want a bit of r&r at the hotel

gym facility very organised and great massage treatment options

there is a weights machine pin missing in the gym so not all machines can be used at the same time

kevin, javier), location of hotel, super comfortable bed, excellent cleaning nice pool area and bar room well equipped and good size, great

staff

great pool parties each saturday from dj lucky and food and drinks were reasonable prices

hotel that’s had a public area facelift, great pool and bar area that has entertainment of an evening

oh, and no kids

air conditioning could be stronger more towels available at the pool.

was really and it is located near to yumbo center, staff was super friendly, we asked for a late check out that was possible until 17:00 for a small extra payment

very good location. good rooms. perfect personal. big swim pool. no minuses :)

was great and value for money, restaurant offered many choices and quality was high pool bar food was lovely too and some good choices on nculding bbq on certain

the gym , could do with a rowing machine for variety

the food was good, we especially liked the lunch at the snack bar and we could have any cocktail or drink from the menu

value for money accommodation, hotel neptuno is a very nice hotel and its adults only

r extremeley small,we were 3 adults we couldnt move

the gym was basic but functional

there is food laid on non stop, from the start of the day with breakfast, lunch, all day pool snacks then dinner, you will not be disappointed by your stay at this hotel

rooms overlooking garden are the best (very quiet compared to the one overlooking the pool)

hotel, very good location, staff friendly, clean room, a lot animations for adults and kids

could be a warmer even if is just in kids pool but robe honest kids still went in there

lot of variety in the breakfast, lunch and meals separate pool for the kids, lots of seats next to the pool really happy about our stay

breakfast, good choice of cooked items, omelettes very good

we was staying christmas week,weather was super amazing and swimming pool was warm enough to swimming

staff should remove towels from sun loungers at the pool, very difficult to get a good spot unless you’re up at 7

i was impressed the bar was open so late and that we could get late night snacks at 12am

breakfast extraordinary

could do with some music around the pool area to create a little better atmosphere and ambiance

the bar staff round the pool

prompt service at bars and poolside

left our kids at home and must say we loved the adults only hotel setup

fab pool and facilities

good gym-house, pool area, special kids pool area, basketball/voleyball, football area

were friendly - allowed late check out for free bar was decent plenty of outdoor seating by

we had only breakfast and the food, choices, drinks, last but not least staff - exceptional

kids swimming pool is well maintained

very friendly room size good all updated pool area clean plenty of loungers kids area

animation team at the pool were amazing

every night good music entertainment for kids and parent can enjoy drinks

one thing i like about this place is you have another food area if you missed your breakfast or lunch or dinner, they're a place you can still access food and

lot of program of pool

breakfast was great and the view from the top floor restaurant is just beautiful

wifi range and speed could be better eapecially in poll area and room.

+ stunning view in restaurant and terrace + super breakfast + big fitness room + very nice show kitchen diner with 8 people + amazing spa, very relaxy + partner was ill and all were very very

staff, pool, roof top bar

the gym was small but ok

especially loved the pool area and the beautiful greenery throughout the property

easy access to the pool, beach and shops.

breakfast and dinner had enough choices, although egg to order was a bit of a hassle to get

excellent massage service (best in many years) aqua-gym lady trainer delivered different routines daily

beautiful coast location, well set out and plenty of space around the pool area.

we both made use of the pool bar and the restaurant for snacks, evening meal and breakfast

our room was close to the reception, pool and bars which was perfect for our one night stay

a area for kids to kick a ball

* the swimming pools were quite cold, including the kids’ pool

we had a wonderful holiday, lovely heated pool, lots of delicious food, lovely staff, good sun beds

pools a bit cold

gym good have been better

the spa was excellent we had a couple massages and a facial very good and enjoyed it

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

the cold water in the pool.

the pool bar was also great

breakfast had a variety of choices

location, heated pool, cleanness, adults only, non smoking policy, good food.

the whole staff was caring about it in the hotel but also by the pool

gym could be

our kids aged 12 and 8 had a super holiday

bar services and entertainment also very good for a family holiday

so friendly for kids

good breakfast, ok location. just tight for our needs

for the breakfast unfortunately no choices of meat without pork

breakfast was great

3) had so much entertainment

sy periods were around lunchtime so best time in

i also loved the spa which is in the hotel but semi open with views of the sea and sun beds,with a heated pool

food is great a lot of variety and it was super nice to have a special table for kids

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in general lovely

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

no lights in the kitchen and hallway, we couldn't find soap

although some may find it very remote there was wifi although no mobile reception so you couldn't make

parking is on the road nearby and the house is accessed via a very steep path

room was lovely and rooftop swimming pool was all ours for a morning

clean, tidy with great staff. bar food was lovely too.

airport transfer was not available late at night - a big fail for an airport hotel in my opinion

seaview without additional costs, swimming pool on the roof, gym, large room, comfortable beds, i could easily find the parking space on the street opposite the

we used the bar in the evening, which was great

small kitchen very efectively organised with salt, sugar and coffee

everybody kinda goes their (windsurfing) way (: kitchen and badrooms are al working and fine

nice and clean, well equipped kitchen, fresh coffee cake and fruit provided for breakfast, comfy bed and a nice friendly owner

very nice owners, good kitchen and great bathrooms

reccomend restaurant and their vines and paella), great warm coffee in the morning, in the kitchen everything what you need

shared kitchen, also very clean with breakfast included consisting on cereal, biscuits, cake, fruits,

there's a free street parking but fills up during the day. bed was a little hard.

your way to the hotel was difficult and stressful and parking was a little tricky

wifi signal not so good in rooms, better to go downstairs into dining

very helpful staff who helped us find parking nearby and

wifi only in the reception/courtyard area which is fine but becomes difficult in the

the kitchen in the house is a great feature that allowed us to cook our dinner and

it had a kitchen, but wasn't very well-equipped, so don't plan on cooking a lot, or even having coffee in

location, terrace on the both floors, kitchen

apartment with kitchen and dinning area

there is a large shared kitchen and lounge

position in the mountains with fabulous views of the coast, the view from the room over the pool to the golf course were equally

breakfast was a highlight — i especially loved the fresh-squeezed orange juice and the caramel

the breakfast at the golf club right next to the hotel was amazing with a great view of the surroundings

loved to stay at bandama golf hotel because it was quiet, had a wonderful view and the staff was very helpful and sympathic

pool looked most inviting, but it was, not surprisingly, too cool