given the hotel is located by a popular racecourse would expect more facilities in the hotel ie gym, sauna, steam room, pool, jacuzzi as other holiday inns across uk

checked in of friday night to be greeted with kids running riot

were lovely and friendly rooms were clean cosy and comfy breakfast and bar staff were lovely

location to racecourse nice bar area good breakfast

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

everything plus late check out

easy to get to and they have a fast ev charging

where extremely pleasant and helpful from check-in to check out i asked for a room change and late check out both were accommodated efficiently and politely breakfast staff were very

if wifi was unavailable, this should be provided for free within the price of the room i paid for

room service need more care about breakfast order.

complimentary breakfast & wifi included in room price

the bar staff the bed was lovely and the breakfast was great

nothing was too much trouble, there was a lovely friendly atmosphere, the wifi was free and fast

the breakfast bar

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

the room was clean, beautiful and the swimming pool was amazing

breakfast very good ,good location , very good staff

location convenient, nice bar & christmas decorations.

wifi speeds were slow and the one solitary usb point appeared dated

but upon returning to the room from the sauna/spa at 11

breakfast was good no cold meat or cheese, english not served till after 10am evening meal was very

bar was good with a good selection of beers

breakfast was too big,!

we had a fabulous meal in the restaurant & a couple of drinks in the bar after

very accommodating to collect key for early check in on way to wedding

the prices at the bar were a little on the expensive side

they refilled the food in the morning for us even when we were a wee bit late for breakfast and made sure we were happy

no pool or gym

parking was easy and reception speedy

also late check out time and breakfast served until 11am which was also really great

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

comfy bed , kitchenette , wifi which was sorted straight away

women booked us in very kind and helpful parking straight foward big carpark room was great size comfy beds the kitchen was clean with oven

it felt safe and comfortable the staff were very helpful and friendly the room was large with a kitchenette area with microwave fridge and a small hob which was very handy as for the most haunted

ample parking, convenient for dudley

also swimming pool, sauna and steam room was

spa was fab

some room service staff need to be more polite with customers.

food was nice and kids enjoyed having plenty of choice

as we went to the black country museum , lots of food places near hotel , kids loved the swimming pool , the rooms were very nice

very friendly staff, good quiet location, big good parking.

not think there was wifi

staff were fantastic always willing to go the extra mile service in the bar and restaurant etc

very friendly and helpful, room was clean and comfortable with a lovely view looking out onto the golf

lack of wifi in the cabins was a disappointment

live loud music that didn’t stop till midnight constant booming beat sound kept us awake and in bar we had to shout at each

the bed was very comfy too and a great selection of beers in the bar

you might be tempted to pop down to the bar for a few pints

the noise from the bar below

it was really quiet considering it was a saturday night, and while you can still hear the bar downstairs it was extremely muffled, incredible soundproofing

free wifi good signal strength

helpful, friendly staff willing to be flexible with pool/spa facilities and bar food times

swimming pool and jacuzzi

good food, reasonably priced drink wise, staff very helpful. loads of parking .

would have liked a sitting room to have tea in during the afternoon, rather than sitting in the bar with the television

beds, easy parking and as we had a club room we got wifi included

staff were very accommodating with early check in and late check out requests

for so spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa etc but by people do only first class, thank you copthorn for hundred percent perfect

we loved the swimming pool and hot tub

staff were helpful, swimming pool was great with kids, lovely food and a fan for the heat

all good but no bath for kids they wouldn't go in the shower

comfortable bed, good staff, lots of useful amenities like bar etc

great price, comfortable clean room, free wifi and very good pub and restaurant opposite.

it was just nice, great breakfast and friendly staff.

afraid your bar prices for a quiet social drink are ridiculasly high eg

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

we had a drink in the bar during the evening which was served by friendly staff

staff were super friendly and really supported us with our two young kids’ needs

staff, the use of parking, the breakfast and speedy check in/out

were very pleased with this hotel, it was very comfortable and the added bonus of the use of a gym

was fined by a 3rd party parking company on my return home by letter

great price especially when it has a swimming pool, easy parking. ideal for visiting the nec

this hotel is very kids welcoming

swimming pool, gym, sauna and steam room included at no extra cost

loved the facilities, the spa and gym

comfortable bed, clean, and the staff were helpful and polite. good wifi signal.

are helpful and friendly, comfy beds, well kept pool area

no entertainment and not alot to do for kids

loved the facilities, the spa and gym

wifi could be faster, but can t complain for the price we paid

liked the fact there is a lift to floors that's a plus and room service available

you can t order room service over the phone but have to go down to the reception to order food

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

bed, nice shower, great facilities, free parking

lovely bar area for pre dinner drinks

spa was fabulous. food at the bar was very delicious. lovely hotel!

was accomadated really well and even had a early check in due to a family funeral and you up graded me so i could be near my sister which was

the spa was lovely and spacious and good value for the facilities

there is plenty of parking

loved the swimming pool

it was nice and clean, connected rooms available soo good access to the kids i would stay again

the indoor swimming pool was excellent too

the wifi didn't work in my room.

room was clean staff were brilliant parking large and free

service in the bar and restaurant

staff were excellent, the service was excellent, the location was excellent, the gym and pool were excellent

facilities and location, easy parking etc.

pool lady attendant was unfriendly and shouty

loved the spacious room, good shower, plentiful breakfast, the gym and pool including jacuzzi, steam room and sauna

what type of access to wifi i had or didn't have, everything else was detailed in the room but had to ask at ask about

the location was good and the staff were nice with regards to a late check out.

very friendly and chatty free parking

option for a cooked breakfast as extra appreciate continental is included but kids wanted eggs and told couldn’t pay extra

location lots of parking and right next to the international centre

room service available

the swimming pool was so warm and

super breakfast and facilities

it was at least 7 families with kids

access, plenty of parking, staff friendly and a fantastic pool and hot tub, had a great night's sleep followed by a 1st class buffet breakfast, will

gym was tiny, only thing i could find wrong

fantastic rooms lovely swimming pool and gym great lovely lounge and restaurant staff

kids don’t eat free at breakfast

enjoyed using the pool, generous breakfast, ease of access to local shopping and events.

ol and gym) great value for money clean spacious

breakfast was also good

the bar closed at 6pm so needed to book food elsewhere but plenty of options

is lovely, staff are friendly and helpful, food is good, prices are reasonable, beer kept well, bar area tasteful and uncluttered and everything you could want in the room is in it's right place

the evening meal was worthy of a michelin star, and the breakfast was very good too

wifi was a bit weak but that s probably just the location

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

lovely helpful staff and a very well stocked bar

a lovely evening was spent in the bar hosted by ed and friendly locals, they made us feel very much at home

friendly staff and pleasant bar area

pub, staff were superb, the lad behind the bar was brilliant, his shift was finishing and he took us to our destination in newport really nice

thank you to the cleaner and bar staff for a lovely stay