apreciate the facilities, especially pool and sauna

big hotel, lot's of parking (which you do have to pay for but not bad price), nice bar and restaurant area, they do have leisure facilities but we didn't use them (+)was clean, staff were friendly (except one female) however breakfast was lovely and the bar was brilliant (+) the bar was very convenient for us and it was just a good no hassle stay (+) evening meal was excellent in the restaurant, and staff in there and the bar were brilliant too (+) every area reception, restaurant & bar so friendly and efficient (-)needed more bar staff (+)desk and the bar staff were excellent (+)from reception to bar and waiters and waitresses were fabulous (+)rooms were clean and tidy and bar area was very nice. staff super friendly

one niggle, i could not connect to guest wifi , but i did manage to connect to the conference wifi which satisfied our needs

restaurant and bar as week as room service

and comfortable hotel with a good selection at breakfast

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

staff, the use of parking, the breakfast and speedy check in/out

it was clean and good size with kids

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

the staff were really friendly and helpful and the bar was well stocked and staffed, always a bonus

wifi could be faster, but can t complain for the price we paid

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

missing room service information and do not disturb card

poor wifi

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would definitely book

met expectations great choice of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay

the breakfast was first class

are great,breakfast was very good staff are freindly also the gym and swimming pool is brilliant , location is good by bars restaurants,zoo,bowling,cinema and

gym is massive and excellent

nowhere to get a late night snack. room service finished at 11.

smell is horrible like very old closed toom for ages have to ask for room service twice

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

room was large with a small kitchen, microwave, electric hob

the laundry facilities and games room

clean and kitchen and laundry

really nice breakfast, very friendly staff and they were happy to accept my well behaved dog !

strange smell in the corridors and lift, very old structure and the gym was tiny

the hotel is always very clean, food and bar always excellent

room, bed & the breakfast

the room was cold. the gym was too small so that it was little dangerous.

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

easy to find ... lovely pool and spa ... friendly staff ... food was lovely and good prices .

as my mother is a wheelchair user and was unable to use the gym and swim facilities

kids enjoyed the pool area.. plus’s was easter and stuff done a little egg hunt for them

and bed very small bathrooms the pillows also forgot to mention very very badly stained inside room service breakfast and evening meal delicious especially the chicken burger yummy

lovely hotel and staff and even had a late check out

very loud party going on wasn t ideal with kids trying to sleep

they charge you for parking

the bar has a decent pint to drink too

big plus is the secure parking

lots of kids running round in breakfast room

pool, steam room and gym all excellent! there should be a hotel like this in every uk city!

amazing ud83dudc4f assistant manager and check in/check out staff were incredibly helpful and pool/gym staff also great ud83dudc4d we would absolutely ud83dudcaf come back

having access to the gym and pool facilities

breakfast wasn t great

was perfect from start to finish, the staff couldn t be any more helpful, spacious bar and restaurant area, breakfast buffet was amazing value for money, the burger menu was amazing

poor wifi

the desk seemed to be open 24/7 and they were really accommodating with extra requests around the kids staying with us

the breakfast bar

nothing was too much trouble, there was a lovely friendly atmosphere, the wifi was free and fast

breakfast was fantastic with plenty of

good wifi

the room was abit cold for us especially the kids

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

time to ever have room service and as it was a special birthday ,opted for this treat-attentive and lovely member of

wifi was a wonderful addition

no parking onsite sadly, but parked with ease on free spaces near pure gym next door

a little late to check out (5-10 mins) and the staff were rude about it and bluntly refused a late check

clean, nice gym. adequate. friendly staff

loved the hotel bar area

i asked for late check out unfortunately couldn't extend the booking

breakfast was a bit haphazard , ran out of hot food , took while to be replaced

breakfast and the bar area

there is even a gym in the basement

was able to book late check out when we first arrived

all the staff were fantastic and the breakfast was

bar / restaurant looked very nice

we had kids so they were very tired and we arrived around 7pm

very good breakfast. my family love the food

even a pancake machine which impressed the kids

kids area in

gym has very basic stuff.

breakfast was great, loved the waffle machine and the colouring for thr kids was great as i was on my own with them lots of choice, 2 sets of coffee and juice machines as

literally nothing bad to say about this hotel it even has a gym

location early check in on arrival with no extra charge

free gym free breakfast comfortable beds and pillows hot showers

it was too expensive - nearly £50 for 2 adults and 2 kids was out of our budget with so many other options nearby

charge brake fast for kids. and i missed one breakfast . they dont give me full refund.

breakfast has a huge choice, lots of variety but this does compromise quality

access to swimming pool great for kids, fantastic meal on site

room service a bit expensive

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given monster truck stickers, chocolates and biscuits which was a lovely touch

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

called to enquire about room service, was to

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

the location was excellent. food was very good. early check in was no problem which was great

a particular problem but we had a bit of trouble connecting to the wifi

i hope they will introduced a new family rooms for small kids

bar service, and breakfast good

wifi not so good.

the wifi connection was terrible.

this is not kids friendly or even adult friendly for those who can t swim

room service breakfast was tasty and quick

i liked the spa and the view from my room

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

kids aren t allowed in the pool

location, friendly & helpful staff, early check in

us wow as long as we stayed there every day they asked about my boy how he is and about his breakfast

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc and helped me sort out my awards thingy

no mushrooms at breakfast

staff friendly and accomodating with early check in

was made to feel welcome everyone was so nice and the room service even brought me some coffee an milk at 5am in the

breakfast and the services

the breakfast was really good as well

the beds and facilities

staff were so kind and undestanding of kids needs which made our trip more enjoyable

breakfast was very good

kids running around late at night

we had to use the sofa bed for kids and wasn’t comfortable at all and some metal was coming out risking to hurt them -it so a

free wifi and access to smart tv for kids

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

room service with hidden 4 delivery charge. air con not working so well.

we ordered room service a number of times and the food was delicious and delivery was very efficient

i ordered room service and the chips were cold

we especially loved the bubble lounge bar which is inside the building

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

room service breakfast at no extra charge

thought you could of added hot snack like chicken wings and more of selection alcohol to room service

fresh and inviting excellent value for money loved the spa area and my back massage was amazing

spa had too much chlorine in pool

had a discounted breakfast in marco pierre as the room service wasn t available

room service options very limited. gym was a lot smaller than i thought it would be.

wifi is good but not strong enough for high-volume websites or streaming a movie

switched data

wifi doesn t work on my laptop

wifi didn t work and nether did the tv

the staff at reception and bar are excellent.

gym could be a little larger but just nit picking

the gym facility was great and not busy. the room was clean and spacious for two persons.

gym is open 24/7

sonya served and attended us superbly to avery good start to finish breakfast

room service was efficient and food tasty

wifi available for more than two devices as i couldn't connect it to my phone and laptop as well as

was good gave us late check out free :) staff are really nice & the hotel is very clean really good location 5 min

24 hour bar and late check out at 3

slow at reception til a 2nd person came to support

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

they allowed late check out as well

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but this is

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

breakfast was amazing

the room service food was horrible but the issue was resolved very quickly

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

excellent breakfast with plenty of choice

the beds were comfortable and the breakfast was brilliant

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

great view of the golf course from our room, everything was close by.

lack of wifi in the cabins was a disappointment

no wifi in rooms

quiet location with good parking

staff were fantastic always willing to go the extra mile service in the bar and restaurant etc

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

beds are very uncomfortable and hard and being picky breakfast was a bit dried up.

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

yummy breakfast

i didn't like the breakfast. not that much choice

ee signal there not great, but having wifi made up for it

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

from the reception to the bar room service

carpark was easy to find and close. room service very good quality. large walk in shower

setting up the wifi connection was not as easy as usually

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted me to choose a location where we have been for previous

bar staff great too

there could have been more hand sanitiser stations and a resupply of wipes in the gym

bar was definitely over priced but bar that nothing else

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

location was slightly noisey with kids walking past and the dual carriageway

breakfast busy

ideally would have preferred one room as we have small kids

no hot chocolate options for room for kids, again evening staff sorted this

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

good free wifi and parking on site and they will allow you to leave the car onsite after you check out which

room service need more care about breakfast order.

v clean, bed comfy, 24 hour bar with very friendly staff x

poor beer selection, screaming kids, barking dogs. to long waiting time for taxi.

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be messy and also the toiletries in the bath i'd say was only for one person