access to swimming pool great for kids, fantastic meal on site

rooms and free access to pool and gym

wifi on floor 4 very good

staff were very accommodating with early check in and late check out requests

despite being full to the rafters there qwas plenty of car parking

clean convenient and lots of parking

had a kitchen with hob cooker, microwave and fridge with all accessories needed for cooking along with

,,, also the bar is something else it's got a massive function room and does fresh food from it's kitchen and the sunday lunch menu is great

wifi was poor.

clean and kitchen and laundry

the area is great i take my kids so they love it clean and tidy with lots to do

great breakfast, could use all facilities. kids loved the pool.

the staff were very friendly. the rooms were comfortable and the gym was terrific

also swimming pool, sauna and steam room was

the spa and breakfast was yum- the coffee shop was excellent too with an amazing range of

not a complaint but arrived back hoping to have a drink at the bar but unfortunately closed

prices in the bar were stupidly expensive

staff were super friendly and really supported us with our two young kids’ needs

we loved the room and the breakfast

we had a drink in the bar during the evening which was served by friendly staff

bed, nice shower, great facilities, free parking

missing room service information and do not disturb card

was excellent, easy to find and plenty of parking

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

it had everything within a 10 min distance the pool breakfast and rooms were great

butclose the hotel, nice park and pool is there

the breakfast is quite basic and kids shouting and running was sometimes disturbing

being charged for room service

bar closing at 23:00, not even able to order drinks on room service

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be messy and also the toiletries in the bath i'd say was only for one person

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be messy and also the toiletries in the bath i'd say was only for one person

ev charger

i liked the power shower and the tea&coffee facilities and the kids enjoyed theassive tv and lots of channels they said

where extremely pleasant and helpful from check-in to check out i asked for a room change and late check out both were accommodated efficiently and politely breakfast staff were very

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

out of the water , spotless , fantastic staff , hosting excellent rooms lovely and comfy, plus a gym to

breakfast was good, although, i would've liked a few more options with the full english, but can't

plenty of parking

very helpful staff who accommodated an early check

room service after restaurant closed

they charge you for parking

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

breakdown buffet was great and kids are free

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in the hotel and also we were not the only ones with a child

the bar area.

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

had no lemonade or lemons at the bar. need to get they bar filled

wifi

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

bed comfy, choice of soft/firm pillows, free wifi

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under our window

gym was small and did not have a pool etc as the other holiday inn hotels i’ve stayed in.

the room was close to the bar so it was noisy but this is to be expected

gym is really disappointing unless you are looking just for a trade mill or a bike

late check out for a small fee so we could shower after

wifi speeds were slow and the one solitary usb point appeared dated

loved the bed and the spa was brilliant nice and warm. just perfect for what we needed it for.

place great staff swimming pool was lovely and warm so was spa rooms clean and tidy we had dinner in the pub in the hotel fish and chips was brought out on a

but upon returning to the room from the sauna/spa at 11

superb especially liam in the bar very helpful great to watch football good atmosphere lots of tv screens superb gym bedrooms

is a hotel, at the side of a very old golf course in the lickey hills

comfortable nights sleep, very quiet and the golf course is great for a morning run.

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf course available

lovely walks close to the hotel that you can take with good views of the city, also close to the golf course

nestled in very nice grounds by the golf course

had room service very prompt and food was

the room was abit cold for us especially the kids

room service food was lovely and the breakfast is great very quiet at night, got a great nights

nice pool and gym

the leisure facilities. the gym equipment & the steam room are excellent.

a special thank you goes out to the bar staff as they went above and beyond to make my cocktail, which i found out was not on their

room service was good however food slightly cold

location, venue, room, breakfast

all this while looking out of the window as we enjoyed the best breakfast we had on our tour of england, which involved several hotels

the property had very good free wifi, a selection of dvds and books left to our

the choice of food on both the bar and the restaurant menus.

toiletries, the heated bath towels, the little white doilies under the glassware, the view, the room service and the most stunning breakfast complete with white table cloths and fresh flowers and

mix up/miss communication about late room service, came home from a 70th birthday and was told non hot food available 24hrs but on

the bedrooms,public rooms, the grounds, the crocket lawn and equipment and the breakfast were out of this world

great food at the bar and restaurant

the bar entertainer was excellent

did realise until i checked one of my receipts at the bar they were adding service charges without asking or informing

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

everything rooms clean and comfy staff excellent spa massage was great

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

breakfast was amazing a lot of different choices

location early check in on arrival with no extra charge

snack bar caused a delay due to payment options and reception had to support

free gym free breakfast comfortable beds and pillows hot showers

and i even used the gym

expensive parking, room service difficult to contact and poor value for money.

even a pancake machine which impressed the kids

bed was very comfy, tv was huge and wifi was very good and fast. no issues concerning my stay

the staff in the evening at the bar was exceptional

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

candy cane for the kids

i even had room service which was the best i have had, it was still hot as i ate it

the check in and check out where seamless and the receptionist was friendly and allowed early check in

they made us sleep in basement next to loud laundry

the lively area, gym and room space

wifi was very good and the room was nice and warm

above

friendly and very helpful staff from the concierge to the room service & bar staff

location perfect to access the restaurants and bar, the hotel had a nice swimming and spa area

this is not kids friendly or even adult friendly for those who can t swim

wifi password hard to find. pillows could have been better.

a particular problem but we had a bit of trouble connecting to the wifi

be on the breakfast hall on early. make sure you put on the sign for room service.

95 @ head, kids eat free

private parking, very clean, great staff, great breakfast

thank you for the late check out

location and breakfast were nice.

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

late check out and the size of the room and the friendly staff.

bright and clean. good breakfast.

is one of the best in birmingham amazing views from the room, spa very nice, breakfast

the wifi reception not that great had to use my mobile data

this resulted in us checking out early and not taking full advantage of our night away from the kids

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

fresh and inviting excellent value for money loved the spa area and my back massage was amazing

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

the gym was adequate and room service was prompt

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

great location, great breakfast and very clean

check in was a little disappointing, i had requested an early check in 2weeks before and they said they would accommodate us and when we got here at 12

wifi didn t work and nether did the tv

access from the mail street, where the gym is located, is poorly reported

you have to do wrist gymnastics with your room card to activate them

room is big, there is a gym at basement opens 24hrs

access to the gym and the room service option were just bonuses

facilities are fantastic, wether you enjoy the gym or enjoy a comfortable room ; their breakfast is outstanding, you can have anything you can

spacious room, excellent breakfast and nice chilled out bar area

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like anything there should be more of a variety to choose from and there should be

my kids enjoyed the breakfast

gave us a late check out, thank you

everything ok but need to provide small bed for kids under 3 year

we requested a welcome slate for mu partners birthday which was lovely. early check in

good location, clean, spacious room, gym, professional staff , buffet breakfast

rooms, staff and 24/7 bar lovely place and right by o2 academy

plus the wifi helps a lot in case one has a poor network

room service was soooo good

attended a concert and returned to the hotel at eleven and the room service selection was very poor

we ordered room service a number of times and the food was delicious and delivery was very efficient

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could continue doing work in the room

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

i had to pay for late check out by hour. which is the first time i have ever had to

the staff were always helpful, from the front office helping with my things to the room service keeping everything tidy

the gym is great

there is a good gym in the building and even though you in middle of traffic in heart of the city it was not noisy

good food at breakfast

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

enough equipment in the gym

gym is open 24/7

requested a slightly late check out and was shot down without even trying

i wasn t pleased that they charged my card for room service despite paying cash for my food .

was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check

for room service was very helpful don t know her name think she was polish

r residents), family friendly, clean and tidy

was great it suited our requirements,kids really enjoyed the swimming pool,breakfast was as expected tasty and plenty if you wanted

large room, able to sleep well. good wifi, luggage storage after checking out

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy ud83dude42 it has hair dryer, iron with ironing board, tea and coffee

the hotel had great facilities including a good bar and ambient seating area to relax

the wifi signal was poor, can't even use the search engine.

breakfast is well done, staff are generally helpful and the location is very good. wifi is good.

reception & bar staff pvery pleasant and helpful

late check out

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door but more sleep needed

kids running around late at night

breakfast was delicious and the cleaning staff was so friendly and accommodating and loved how the

staff were super friendly and helpful. food overnight. late check out. good central location

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely ok

buffet breakfast was exceptional

parking £15 rip off and £10 extra late check out 5pm excellent

the breakfast was ok maybe could do with a bit more continental