bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

breakfast was fantastic with plenty of

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

too many kids running around, disrespectful to other guests & unsafe due to where they were

to have to wait for everything from service at the bar, pool reception and room service

use of the pool, free wifi , yogurt at breakfast yummy

room price was expensive without breakfast and hotel pool access

the room service app refused to work would never reccomend th

very competent and confident in using the till and didn't know how to use the offers such as kids eat free and tried to just charge full as they didn't know how to resolve it

of the pictures showed a pool so the kids were looking forward to that but we were told this park inn did not have a pool

the wifi signal was bad in our room so we couldn't connect

great bar for a wind down beer before bed

great food by room service although expensive

staff were fantastic always willing to go the extra mile service in the bar and restaurant etc

no wifi at the rooms

plenty of free car parking and nearby crazy golf and pub

the parking.

food good, bar good, staff good and helpful, room clean.

really friendly, happy to help whenever needed and more than accommodating when needing to have a late check out

room service does stop at a certain time and i arrived late so had to order from else where

ev charger

breakfast was cold

i liked the power shower and the tea&coffee facilities and the kids enjoyed theassive tv and lots of channels they said

were told we had an early check in for a wedding we were attending then when we arrived the staff told us they had

the pool, the food and the value as the kids go eat free!

the pool, the food and the value as the kids go eat free!

love the activity packs for the kids and the snacks extra

free parking is fantastic and make this hotel stand out from others closer to the city centre

fitness room was very poor no weights or dumbbells above 4 kg there is room to place a multi gym just needs to looked at as a lot of guests like to

the bar staff were fantastic, always on hand for any assistance

gym is really disappointing unless you are looking just for a trade mill or a bike

probably the best lasagne i've ever had, nice bar and restaurant area

staff accommodated my request for early check in as best they could and were always so courteous even over the phone

lovely comfy room great staff good breakfast

wifi wouldn t work and staff were very reluctant to help saying it s a head office issue and

noisy kids

will definitely use it again, and take advantage of the swimming pool

good facilities - swimming pool, gym, restaurant

kitchen work top was stained or faded

clean convenient and lots of parking

loads off parking room.an close shopping centre.

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

wifi very poor. noisy water heater in the night.

pool was closed 7pm exactly the time we arrived and the kids were anxious to go there

big hotel, lot's of parking (which you do have to pay for but not bad price), nice bar and restaurant area, they do have leisure facilities but we didn't use them (+)was clean, staff were friendly (except one female) however breakfast was lovely and the bar was brilliant (+) the bar was very convenient for us and it was just a good no hassle stay (+) evening meal was excellent in the restaurant, and staff in there and the bar were brilliant too (+) every area reception, restaurant & bar so friendly and efficient (-)needed more bar staff (+)desk and the bar staff were excellent (+)from reception to bar and waiters and waitresses were fabulous (+)rooms were clean and tidy and bar area was very nice. staff super friendly

breakfast queues and good run out

restaurant and bar as week as room service

kids swimming timing has to be same with adults thanx

plenty of free parking with ev charging if required

friendly staff, clean room, excellent facilities, wifi excellent and secure parking.

also the wifi was very slow

only issue i had was i couldn t get an early check in , had to wait till 3 o clock

i would say also at xmas it s not very easy at all getting a parking space we arrived at 3pm and it was rammed

accommodated our requests for 3 rooms next to each other and our request for a late check out

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

prices in the bar were stupidly expensive

kids acknowledged and given gift bags

we were able to check in early and every effort was made to ensure the kids were happy

good wifi, cheap beer and food comfy bed

you can t order room service over the phone but have to go down to the reception to order food

staff, bar n location

the staff were friendly. the room was clean. free parking was a bonus.

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff, great

the gym facilities were also

we loved the swimming pool and hot tub

location. reception desk staff. breakfast. late check out.

parking can be difficult if there seminars

despite restrictions the hotel had a full room service menu and i had a very tasty evening meal

this hotel was clean and value for money… me and my kids enjoyed staying here.

daughter loved the gym

couch bed was not comfortable. ok for kids but not for teenagers.

having access to a 24/7 gym on site, pretty basic but certainly good enough to get you through without having to skip

lovely hotel, it was warm, clean, and very modern, the bar area is nice and the staff are very friendly

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

live loud music that didn’t stop till midnight constant booming beat sound kept us awake and in bar we had to shout at each

the bed was very comfy too and a great selection of beers in the bar

the noise from the bar below

the rooms were very good and bar good

it was really quiet considering it was a saturday night, and while you can still hear the bar downstairs it was extremely muffled, incredible soundproofing

ds eat free too, bonus

wifi connected but was so slow was unable to download photos on facebook etc.

private parking, very clean, great staff, great breakfast

be on the breakfast hall on early. make sure you put on the sign for room service.

was good except : room service was not great, towels & bed sheets were not changed and room was not cleaned the next

brilliant breakfast

all facilities in room breakfast location

at the bar for quite a while to order food in the evening, staff were busy on main reception

in staff were really lovely and even applied a free late check out

everything. breakfast was good. plenty of selection.

the parking was extra and expensive, but safe and convenient

the windows easily opened and unsafe for kids and the mould round the window was disgusting

excellent location for where i was collecting daughter from university. large parking area!

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

very loud party going on wasn t ideal with kids trying to sleep

enjoyed a deep, hot bath (luxury when you have kids

the bar was a lovely space to relax in, and the food was delicious

room service with hidden 4 delivery charge. air con not working so well.

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where nothing seems to be

i was also a bit disappointed by the spa but perhaps i didn't read the

the hotel itself has a gym, bar and room service is available for food

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

poor service in bar when returning from concert

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve the problem

top tier no fault attentive and kind to my kids

enjoyed the pool & spa great view from room

kids aren’t allowed in the pool

kids aren t allowed in the pool

lesuire facilities great pool and gym. location to get to the shops, night life

only wifi is not that stable as expected, it gets disconnected from time to time

you should not have to register to access free wifi.

the lobby smells of figs and always looks smart and there s a great area for kids to play without making the rest of the place look messy

delicious breakfast and friendly staff. the kids play area was fabulous too.

young kids, the kid section by the reception area was entertaining for them

bar / restaurant looked very nice

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

at breakfast not quite as good as the rest of my experience of the hotel

enough equipment in the gym

breakfast was really good, received room upgrade which was amazing, staff were lovely

the gym facility was great and not busy. the room was clean and spacious for two persons.

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

location early check in on arrival with no extra charge

per hour per room early check in

breakfast was also great and went on to a decent time- 11am

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

it would be great to have an option with two single beds for kids in a family room!

easy to get to. was lucky to have early check in. breakfast was good

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

with my sister and two kids

gym great, not crowded

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a towel and leaving it on the table

perfect location, great bar area and super friendly staff

the lobby and the lobby bar is amazing, you feel like your on holiday lol and the cocktail menu is great

the roof top bar was excellent! staff was really helpful and friendly!

staff, clean and the option of a free late check out

little masks left on the bed for kids and towels made into an elephant delighted them

staff friendly and accomodating with early check in

we travelled as a family of 4 (2 kids) the children were given activity packs & a little goodie bag with biscuits, sweets & a drink

location, friendly & helpful staff, early check in

i used the gym, which was really nice. lots of different machines to use and not busy at all.

not a problem but would like to know we had a spare especially with kids

no free wifi !

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

beautiful surroundings inside and outdoors , fabulous relaxing afternoon by the pool , just what i needed

confusion about me using the spa area as my treatments were booked in the afternoon and i checked out at

had to wait nearly an hour and a half for room service - sandwiches only

small issue was that a group of us returned yo the hotel after a wedding snd they had closed the bar early

parking was directly at the front of reception

i loved how modern the property looked especially the gym

there could have been more hand sanitiser stations and a resupply of wipes in the gym

i recommend the breakfast, very good quality of food

tasty breakfast . bar open late . comfortable room

great vibe and nice gym

some of the spa facilities were out of use

balcony was unreal with the view and everything and everyone was so freindly and even got room service

lots of noise from 25th floor champagne bar & restaurant through the night

the restaurant itself was of such a good standard, even though we only had breakfast in it

room service was good and quick.

tv remote in the gym... i couldn't locate it.

close to station, close to tesco, restaurants nearby a s very good gym

room service options very limited. gym was a lot smaller than i thought it would be.

room service options very limited. gym was a lot smaller than i thought it would be.

really nice friendly bar area, overall excellent value for