from reception and the restaurant to the spa/pool

our tv didn t work, the beer and cider at the bar wasn t great:( (+)of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay (-)only thing i'd recommend is a drinks vending machine etc for when bar and starbucks is closed. (-)lamb rogan josh from bar was poor- very expensive for 14 with 4 chewy bits of lamb in it (-)to complain about, if i had to be picky the bar was room charge or cash only

wifi wouldn t work and staff were very reluctant to help saying it s a head office issue and

finally, room service was prompt, good value for money

met expectations great choice of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay

,,, also the bar is something else it's got a massive function room and does fresh food from it's kitchen and the sunday lunch menu is great

the kitchenette was a lovely surprise

clean and games room with free pool tables.

smell is horrible like very old closed toom for ages have to ask for room service twice

plenty of parking

the availability of a spare toothbrush, hair dryer and iron. and breakfast is included.

nothing really as i felt that it was a nice experience and sort of kids / family friendly

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

convenient that there is bar at hotel

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

free car parking and staff was great on reception

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would definitely book

friendly staff. very helpful. lots of parking and great location for me

you can t order room service over the phone but have to go down to the reception to order food

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

it had everything within a 10 min distance the pool breakfast and rooms were great

poor wifi

no room service

cosy rooms and beds nice pool and spa very good lovely hotel best if you can get a good deal on room

very monday at 1pm ) including us into her

was a little tired, carpets worn, breakfast was terrible certainly not worth extra 10, asked for eggs twice, never arrived, food

the gym facilities were also

our room was spacious and clean, the gym for a hotel is very good with new equipment and the

always plentiful parking

the gym facilities and swimming pool

they refilled the food in the morning for us even when we were a wee bit late for breakfast and made sure we were happy

and my partner requested a late check out as we were checking in late of the evening

seemed to be over run with parents with kids that couldn t control them.

wonderful breakfast and choices

out of the water , spotless , fantastic staff , hosting excellent rooms lovely and comfy, plus a gym to

noisy with kids running along the corridors, 2 fire alarms back to back, staff attempted to enter the room and

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the duration of our

clean warm comfortable room. great wifi connection nice staff. excellent stay.

is no laundry facility in the hotel

poor wifi

rooms were brilliant massive tv good internet gym pool location wicked loads of parking

finished at 11

use of the pool, free wifi , yogurt at breakfast yummy

there s a swimming pool on site which was great for the kids and the family changing rooms were very handy

was rubbish for the price especially as the kids was the same price as the adults and the potato chip things instead of hash browns

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

food on evening and also breakfast was excellent

breakfast was cold

great value large room nice breakfast

it's the only thing you need to upgrade, i did not like the fact i had to pay extra for room service to have it brought up to

staff were really helpful and i was able to arrange late check out without any fuss

pool great . staff fantastic. rooms clean. delicious food . fab breakfast

food in the bar area was ok-puddings yummy

the swimming pool

really well trained staff especially bar and food

was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check

lots of kids running round in breakfast room

efficient reception staff and room service.

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in the hotel and also we were not the only ones with a child

superb parking for centre of birmingham, clean and very comfortable room, and good breakfast.

staff were helpful and friendly. swimming pool was nice size for kids.

no free wifi !

pool was very warm for kids also

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

to allow older kids in same room when searching universities as it is an expensive time

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the

gym could be better equipped

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

the roof top bar was excellent! staff was really helpful and friendly!

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

lovely staff great breakfast ,great location

adults, 2 kids, 7 & 9) stayed overnight and were very happy

the breakfast was amazing

the gym access came as part of the stay and was very good

as a family we liked the bar area and staff where very friendly.

staff for the morning breakfast buffet were excellent and helpful

the staff was great and the breakfast was excellent

every member of staff was helpful and so kind to me and my kids

we had kids so they were very tired and we arrived around 7pm

young kids, the kid section by the reception area was entertaining for them

i was surprised that room service was on offer

they made us sleep in basement next to loud laundry

screen mirror didn t work and casting was pants as wifi not great

called to enquire about room service, was to

room, breakfast, gym, friendly and helpful staff

could of been more choice with breakfast

wifi not so good.

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

have to pay for parking and late check out

were awful , especially cleaning staff and room service- awful

room a little too hot, my wifi didn t work very well

kids not being allowed into pool

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

kids not being allowed into pool

my room was a perfect size and it had a fridge large tv wifi coffee and tea facilities an iron and ironing board already in the room and amazing views

breakfast is included for all customers, and there is also a small gym in the basement

relaxing bar and lounge area

my kids enjoyed the breakfast

good little gym, good staff

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like anything there should be more of a variety to choose from and there should be

parking outside the room

food good, bar good, staff good and helpful, room clean.

room directly looking out onto the golf course

everything was spot on, good food and nice bar too

is what we wanted and i like it had trees around it my partner was able to play golf and food in bar

breakfast included hot options

staff, clean and the option of a free late check out

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

kids loved the choice, especially the pancake machine

location and breakfast were nice.

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

room service and bar was nice

wifi not good

didn't rate the wifi high because it didn't work and they didn't have parking but everything else was brilliant

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

lots of noise from 25th floor champagne bar & restaurant through the night

breakfast too expensive, wifi did not work

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down the corridor doors at 1 am and the guest was talking loud in the corridor doors

lovely efficient staff, wifi good. excellent location and facilities.

comfy bed & fabulous breakfast

really enjoy using the well equipped gym, too

hotel is right next to the canal with bar and restaurants

wifi is good but not strong enough for high-volume websites or streaming a movie

menu or cards for what was on offer for room service

we had a few drinks in the bar on the evening and the lady serving us was

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where nothing seems to be

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

i was also a bit disappointed by the spa but perhaps i didn't read the

didn't sleep until the last residents were back )just like home with the kids

we ordered room service a number of times and the food was delicious and delivery was very efficient

all facilities in room breakfast location

to get early check in, and only 2 mins away from snow hill station

the kids were exhausted and we did the check in earlier

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella spread

breakfast was lovely

gym could be a little larger but just nit picking

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

at breakfast not quite as good as the rest of my experience of the hotel

breakfast was really good, received room upgrade which was amazing, staff were lovely

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

comfortable and helpful staff and rooms also nice bar and area to play pool and have

nothing to mention. maybe a bit more option on room service.

movies, function room, gym, staff and bedroom were all exceptional and would highly reccomend this venue

wifi was fairly weak and the shower flooded.

i had to pay for late check out by hour. which is the first time i have ever had to

it took 2 hours to order room service via one touch!

very comfortable bed. clean. very close to theatre and shops. nice bar for evening drinks

excellent room service

very central. clean and tidy. good breakfast and late check out at 12. very close to station.

allowed us have an early check in which was great as we hadn t slept the night before

ere is a paid laundry service but the prices are very unreasonable)

early check in as the room was ready

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

of little extras for children

very engaging and were very good with the kids

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

breakfast is good

there is a 24 hour bar and restaurant

the patio in the bar area is worth enjoying when

also ran out of water at the gym on two days, maybe a water

spite being in the city centre) and couldn t fault the room service, particularly the breakfast which the staff sorted out for us

room service was proving to be a bit complicated

was clean, comfortable and very quiet

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

everything was good. maybe slightly pricey for a holiday inn. tiny gym.

given the hotel is located by a popular racecourse would expect more facilities in the hotel ie gym, sauna, steam room, pool, jacuzzi as other holiday inns across uk

gym, flies in the breakfast area

i would loved sort of playground for kids outside or a pool table or something like that inside to entertain kids for a while

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

tasty breakfast . bar open late . comfortable room

good rooms and had a gym

i liked every part of the hotel especially that gym.

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise will be perfect