pool was clean and pleasant

not take part in breakfast, but it smelled good

the breakfast was really good

out for the grumpy granny working breakfast

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

the pool and spa are great, the hotel was clean, great area

and the long walk to my room had me thinking about a change room request but i figured our tge parking situation that put me very close to my room

the no pools being closed?? 99 degrees outside & nothing! mite be nice when

were unable to utilize the room service as your website indicated that payment could be made in cash upon arrival

room service ate our donuts while we were out but left the trash

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

the pool and it was nice

coffee bar wasn t open

i was told by desk when i checked out that they do not do room service for an overnight stay

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous staff and helpful

they also had a pool and small gym

swimming pool is unsafe for kids water is too high sometimes floor is really slippery

location good parking beautiful room

i love the free drinks and snacks, and the included breakfast was great.

there swimming pool was closed

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

the breakfast was so good and consistent

the breakfast buffet was great and snacks and beverages near the

clean. convenient. friendly. awesome free breakfast!

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

tub not operational, (was really looking forward to a hot tub), pool water was cloudy, elevator doors shut too quickly, exterior room windows were very dirty, didn

breakfast got the job done !!

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

i should be able to go in the hot tub at i am- especially when the gym is 24/7

and gym were closed

location close to downtown, nice area, good breakfast and very kind staff!

the room is clean and the room service is very proactive

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

lol ot could have been summer so we could use the pool!

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

the gym and the indoor swimming pool

even though i didn't use them, the fitness area and pool looked nice as well

i wish the pool was open but understand during this pandemic

gym on site

water fountain in pool area get shocked

almost missed the breakfast on the second day

parking lot was too small and filled with trailers & dump trucks

super nice staff. clean facilities. breakfast. good location. comfortable beds.

breakfasts, friendly staff, comfortable beds, comforter on the beds

we didn't use the swimming pool

the breakfast was delicious, the rooms were very good

loved the gym and spa staff were really nice and helpful

the kids and i were well fed

basic breakfast is also ok

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings with

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

parking

clean, quiet, lots of parking, comfortable,cand good coffee.

clean. bar maid was so kind. food was good

pool. available coffee.

room was clean and comfortable. pool was nice.

driving all day, my kids were thrilled with the pool

indoor pool, comfy couch, laundry, friendly and helpful staff!

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were over so that was a bummer

the gym was clean and equipment was a good variety

towels was needed at the pool area

having access to the pool, bar and pool table offers a very nice touch

kids knocking on doors and running

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

the pool being cold after i called and checked first!

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

pool and fitness center closedud83dude16

that pool wasnt open but with covid understandable

the breakfast was small!

the lamp was too bright to keep on for kids to sleep

my kids had a great time

staff was very friendly and the breakfast was excellent.

there is a nice small pool for the kids to play in as well

my boys love the pool here as this is our second time staying

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

would like to see more variety on the breakfast and kickback menus

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

bit loud in lobby with kids but its kids

the 5:30 kickback & the breakfast are great

very clean and nice breakfast

smelled a little smokey, crowded breakfast room (your group/family may have to split up), people smoking outside main door

not many breakfast choices

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

girls enjoyed sometime at the pool and it was a quiet stay

kids loved the pool area

kids were running up and down the hallway until about 11 at night

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that area was nicely stocked with towels and clean

the pool being open. the front desk associate was a doll! very helpful.

pool was great and breakfast was exceptional especially with kids!

breakfast and complimentary drinks and finger food

kids playing on elevator

was there for business and the hotel didnt have a wifi service

desk staff an smell of room stuff was broke an called for room service they told me come to front desk for extra things 3

convenient; love 2 rooms for good price; great breakfast with omelet bar included

shuttle service to the cleveland clinic or restaurants

hotel employees shuttle us back and forth and they are excellent

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

the gym equipment was broken and the overall building felt very dated

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the dining area and breakfast and lunch area were lovely.

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

both restaurants plus room service were top notch

breakfast could have been having slightly more variation

i loved the pool, hot tub and exercise room!

my family and i also enjoyed breakfast in the morning

sunday morning breakfast was fantastic

gym

to many kids in the hot tub without parents,pool was very cold

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the bar and the location

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

bar attendee was awesome, felt as if i was in the

the pool was closed

the convenience of having a kitchenette, the gym,

there were some noisy kids above us for several minutes off & on.

was excellent and the kitchen staff was friendly and accommodating

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

the atrium was very nice, the game room, pool area, play ground area, mini golf was a vibe

pool and play area kids loved it

was a lot to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

pool, playground and arcade were a win after a long drive with little kids

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

parking, wifi, security

smelt like trash going through the halls and kids running everywhere glad i didn t stay

continental breakfast was great! staff always courteous and friendly.

there was no room service

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

ifi ) , the services of the catering in limited time while that is international hotel ,, the

the pool was only 3'9, so that was weird.

sauna needs to hav tint on window bcuz lil kids be in there swimming,

restaurant and bar are brightly lit and not cozy at all

free wifi

the restaurant was excellent and the bar was nice

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

room service was great when we arrived late at night and the room was set up great for my wife's

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

bar staff very friendly-allowed us to sample beers before our selection

location, price, and breakfast included!

enjoyed the breakfast

they had a good breakfast

breakfast was not that great.

the location was perfect, staff was very nice, and breakfast was great.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

didn't like the lack of shuttle directly from hotel to cleveland clinic

3 spots were being taken up by hotel shuttles

was noisy kids that were running and jumping both nights i was there not the fault of the

were not alot of options for kids like saisages, muffins, criossiants, not many options in

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

the kitchen was perfect and had everything you needed to make a light meal

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

the kitchen area was great and helpful also i was on the first

i like having free wifi

no room service no room clean daily

the pool and hot tub were perfect for the kids

that it had a bar inside the building that served food'

wifi was out.. the tv didn t work..

the shuttle service is very convenient.

- gym needed remodeling (water leak)

my children and i love the gym was open 24 hours

being near hospital & having shuttle was essential

coffee in the room, gym and pool available, free shuttle service breakfast available

staff nice , great area for kids while traveling.

lots of towels and great breakfast. friendly staff.

the shuttle could came picked us up. also smell of subway made me hungry.

staff was very nice. room was very clean. breakfast was good.

the breakfast item availability and quality was wonderful

could have been some toast with the breakfast buffet

a breakfast option included would have been nice.

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

attached bar is great

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

nice bar and exceptional garden space

we did call room service and the front desk for extra towels and they never brought them.

buffet breakfast

the bar was closed

paying for parking. breakfast was just ok.

a lot of nice venues in hotel. gym was great. great location.

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the vault bar was the best bar i have ever been to

the rood top bar is an experience and i loved

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

hot tub was a little too hot and pool a tad too cool.

gym was nice

great location, great facilities, great dinner and breakfast, and the staff was outstanding

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel’s, cavs game

pool area could of been a little warmer as well as pool water but hot tub was great

gym was spacious and clean

only complaint would be that the mini bar had no options in it

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

uly yours did not disappoint)

we ate breakfast and two dinnes/drinks while there

nice corner view breakfast was excellent

in room breakfast was excellent

disappointed that pool and fitness center were under renovation.

they even gave us an early check in which was great

absolutely a fantastic experience. from the check in to the late check out perfect

convenient location, nice facility for exception that fitness center was closed

the fitness center and atrium pool!

not a huge deal, but when your traveling with kids it just doesn't work

was perfect for all the local restaurants and bars

the breakfast was worth it

in the building was fantastic for breakfast or lunch and 2 min from our room

not a huge deal, but when your traveling with kids it just doesn't work

good location downtown. breakfast was decent

valet parking was expensive for 2 nights. breakfast could have been better.

it was nice and quiet and the kids were very comfortable and everything was walking distance

breakfast is always good

location and the breakfast

the gym was amazing!!!!

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

i made the reservation the women told me that the spa was same day reservations

spa as

room service was an extra $5 to bring food to the room

beautiful hotel, we loved the bar area. nice and comfy seating area..

i had to leave early and was not able to have breakfast - next time.

the gym and bed comfort

called for room service never received items, wasn t charged

we ordered room service our first night and it was very good

view was amazing from our room snd the pool was perfect

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

i didn't use the gym or pool facilities but those looked inviting too

free and easy parking, delicious room service, great staff

about 10 unruly kids jumping and splashing about

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

no beverages in room room service starts at 11 am so you have to walk downstairs

the bar closed early

main desk - truly lacked personality and bar service and hours was very disappointing.

night room service was convenient but would have liked more menu choices

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

indoor pool and spa was nice

pool wasn't open

i didn’t like the fact that the pool was dirty & the hot tub .

the hotel also has a bar and a mini-market in the lobby

breakfast, could have better options

laundry facilities

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

pillows and quite. breakfast was sufficient

the beds were comfortable, wifi was great, rooms had a mini fridge and nice hot shower

pool was closed and fitness room

there was no laundry facility, had to go to another hotel

nowhere, back parking lot door, not operable with key card, zero tv stations available in fitness room, uncleanliness in stairwells

the staff was also very accommodating regarding early check in and a little extension on the checkout time

pool and laundry room,

room, service, breakfast , and free shuttle exceeded my expectations

the free breakfast was very good, lots of choices and drink choices! loved it

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused our dogs to bark

the swimming ud83cudfca pool awesome ud83dudc4f safe n quiet ud83eudd2b breakfast

the pool water was very cold

shuttle to the airport was great

bed was super comfy everything was clean the breakfast was amazing and the staff was happy to see me and i really appreciate that

the gym needed upgrade all the machines where broken.

the staff were very friendly. the rooms were clean. the breakfast bar was excellent.

location and it had access to laundry machines.

early check in great

missed being able to use the pool.

the cold pool

kathy, who handled the breakfast on our saturday and sunday morning there(5/19 and 5/20/18), was an absolute joy to know

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

towels upon arrival, fitness center had no ac so it was very hot

don’t have shuttle service the ice machine doesn’t work fitness room is out of service the mini fridge in the room it was so

room was clean, the location is great, and they actually provided a decent hot breakfast in the morning

need coin laundry inside.

room was nice , breakfast buffet was excellent

bar was pleasant in the evening

shuttle didn't say courtyard on it, it said cleveland airport south and it didn't have a parking space of its own like some of the other hotels

throughout room and public areas, everything up-to-date, wi-fi easy, staff super-nice,parking

didn t eat any breakfast no room service for the two night they didn t even clean the room or change the sheets or the towels

location and free parking for our trip