i could not get the wifi in my room.

my husband loved that they had ales on the bar and i was impressed with the gin selection

good parking

good parking, reasonable distance to heathrow

lady at breakfast was jean watts at 86 years old what a star cant wait to get back staff great very helpful

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

my spa treatment was the best treatment i have ever had, and ruby took great care of me

gym facilities are the best i've ever seen

amazing spa and outdoor pool

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa, which feels like a huge

restaurant was closed, but the bar meal was delicious, and very well presented

you have to pay for wifi

the gym was very basic and worn

we travelled with our pet and they were fantastic we ordered room service too ot was fab

got given two rooms with a door between the two which the kids loved

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

great wifi superb room very comfortable bed very clean great tea and coffee facilities

the wifi password is nt displayed in the room

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

parking, free wifi, free breakfast, staff was really friendly and nice to the kids, large room and ensuit good

could have been a bit clearer at check-in, that one had to go next door to the holiday inn for a bar and

the room was a good size and we appreciated the laundry facilities provided

spacious, well equipped room with a contemporary design and fabulous breakfast

early check in, large room, close to airport, great breakfast, fast service

wifi was slow.

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear instructions to get there

breakfast was very good evening meal excellent, clean friendly staff.

a hotel service, is actually run by the airport and is paying

location is amazing for heathrow, the restaurant, bar and staff are all great

is a connecting door between the two rooms which is super nice for family traveling with young kids

the staff were amazing too, especially with the kids

a longer late check out would have been good. they did allow one hour which was appreciated.

the interior space is wonderful, but the wifi is not very good

the indian

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

the gym and spa

the fact that i managed to get early check in made world of difference as i needed hotel from 12 - 5pm, for kids to get good nap

great decoration + quick room service

i could have had an early check in but it was not possible

the bar area was pleasant and the restaurant food on offer varied but in both we found the staff to be

ds free) 10 - taxi was quoted as 25 one

d the kids) needs

early check in, easy transport from the airport, proximity with windsor

long travel around 12:30 , the receptionist said there is no rooms available until 2 if you want early check in pay 20 pounds

wifi wasn't working on my phone

wifi - i booked this hotel as i had a webex meeting before a flight from terminal 2

turned out the single bed was meant for kids under 12 years oldand my daughter is an adjlt if 20 years old

the kids are so happy especially they set up the room as a mini surprise for my son's birthday

kids friendly

great room service and reception staff were very efficient

breakfast was really lovely. lots of choice. great service all round.

gentleman doing the check in made me feel really welcome and allowed me an extra hour for a late check out as i had the late flight the next day

good location near heathrow. plenty of parking. large room and comfortable beds. good wifi.

avel free airport zone) free wifi early check in was possible

gym is excellent here

free wifi, it is so old fashioned to ask money for this facility

the kids loved it as we travelled as a family

pool which is open until 9pm, great for the kids to splash about

the waitstaff at the bar was so friendly that you would have thought we were regulars there

room service menu could be a little better

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

we had hoped for croissants for the kids

the room was fab, the breakfast was fantastic and most enjoyable and plenty of choice

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

room service was also far better than expected

the spa pool is very worth a visit too

internet/wifi kept dropping off

breakfast

check in, friendly and helpful staff, great executive level, pool, and snacks

place to get some work done and the hydrotherapy spa is great for relaxation in between spreadsheets

had to pay for one adult and 2 kids breakfast,

to pay for wifi - this really should not be the case these days

right near the airport, really nice gym and pool. great for the before or after a flight

clean decent sized pool/jacuzzi sauna steam and gym

was very comfortable and the hotel had a great bar and restaurant

pool bar closed at time of visit

gym needs a bit upgrading. treadmill machine not working and very warm inside

dinner in sports bar was yummy, good value for money

the pool area could do with better heating

little american bar but nothing for kids to eat , and other restaurant was indian, great for me but had to order in for my kids, pool

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive given where hotel is couldn't be better if

the hotel staffs from reception , foods and bar

supposed to be 24hr room service oh sandwich and ice

although we didn't use it, liked the late check out option

wifi worked extremely well

great location - great rooms with great views, comfortable beds and a great bar on the roof.

the gym was nicely setup - just need to remember to stock it with water

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

location on the bus route from heathrow; early check in

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

wifi worked and mobile signal good

room service is good. receptionist always smile on face.

room service every day

late check in at 2pm. option to pay 30 for early check in.

no fried eggs available at breakfast. the extra charge for early check in

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

we ate in the bar and the food was excellent

excellent sky lounge bar on top floor and fantastic little gym on reception floor

a gentleman called kevin, who brought our room service, was lovely.

comfortable bed and good air conditioning plus a handy laundry

the location is good and the reception + resto bar has a great ambiance very british .

breakfast good. location excellent

love the bar area here.

was able to get early check in, good location

breakfast was an absolute delight—a lavish spread of freshly baked pastries, fruits

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

open feel to bar n restaurant n check in area.

small toys for the kids

we were given early check in and late check out which made our stay very comfortable

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the hilton garden (+) it had a lovely adult and healthy kids menu (-)everything was great. free breakfast for kids is wonderful. (+) love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own bed before a long flight (+)beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc (+)to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival (+)small toys for the kids (+)friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped (+)kids friendly location

was able to get an early check in at 10am which was greatly appreciated after 24 hours of travelling although the

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

staff went above and eons to ensure my stay was great, and accommodated my late check out request with ease

i was particularly impressed by the ease with which i was able to get a late check out, to 7

extended late check out to match flight, decent gym, so convenient for transit

late check out for evening flight bathroom, rain shower, eco friendly products in pump bottles

we had all our bags and two kids below 3

cooked breakfast was lukewarm.

the people were great, the room perfect to our needs and the bar was great.

very quiet! breakfast was included! it was a large assortment of hot and cold items.

very clean, convenient location, excellent service, excellent breakfast

wifi was poor - often it would not find connection and i had to forget and reconnect, i believe

amazing pool n spa and gym

and

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

check in, friendly staff, great bed, good shower, big tv, clean room, good wifi

everything kids & me loved the fantastic food location & facilities as well as luxury

late check out very handy

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron/board

nice access to terminal 4, good gym facilities, comfortable bed

excellent breakfast. early check in. quiet after a long flight.

there was a kitchen in the room

clean and well managed rooms. accommodating staff as well. they helped with early check in!

e cereal, pastries, fruit etc and the rooms have kitchens, but as breakfast is included in the price it would have been nice to have just a

they also have great services such as library, bar and

having a small kitchen was an added bonus

early check in was really helpful as i d been with my sister in hospital all night and needed to

early check in upon arrival pleasant staff

as 2 adults with no kids we didn't know it would be thunderbird themed

the wifi is strong and stable, perfect for streaming and work video sessions

husband used the gym

pool was a great size

helpful staff. good facilities. pool could do with a larger changing room for the swimming pool

the service in the bar wasn t the best, but that may be due to a very busy evening

wifi was great but the only 1 thing we were a little disappointed with was not being able to use

plenty to do, gym, swimming pool etc

the staff were very welcoming and as the bar was still open we were able to relax with a quick beer before a comfortable night's sleep

parking

a shame the lovely little bar is no longer open like pre covid

rubbish wifi long walk to room for me .have breathing problems and heart condition

i had a special request for early check in and the hotel was quick me to help with me options

breakfast was an amazing selection and the kids were delighted to have pancakes

why charge for early check in

free wifi

complimentary sweets on arrival and free wifi.

staff and free dinner for kids

yes it’s ok the kids really love it

would be better value if pool and gym facilities were included in the cost.

room was spotless

easy to check in with very freindly and professional staff and nice bar area

good wifi service in the room

room service charges

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

great dinner and breakfast!

early check in not allowed

lots of kids booking cheap rooms to have partys and get drunk during lockdown

superb views when having breakfast or

the spa treatments were 5 stars and the area very good

gym excellent

tasty breakfast, plenty of choice.

dining and bar area very good with great views

very friendly staff,location, very comfortable bed. bar and restuarant

let me have early check in as i needed to be ready by 2pm

the bar food was exceptional

no room service

rprisingly quiet) room, easy parking, wifi, a comfortable bed and a nice individually cooked breakfast

was told when i checked in that i could either give card details for room service or pay as i went

great breakfast the next morning

the bar needs to stay open abit later.

lovely bar with great service

room was right next to the room for housekeeping carts and room service staff