given the hotel is located by a popular racecourse would expect more facilities in the hotel ie gym, sauna, steam room, pool, jacuzzi as other holiday inns across uk

checked in of friday night to be greeted with kids running riot

were lovely and friendly rooms were clean cosy and comfy breakfast and bar staff were lovely

location to racecourse nice bar area good breakfast

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

everything plus late check out

easy to get to and they have a fast ev charging

where extremely pleasant and helpful from check-in to check out i asked for a room change and late check out both were accommodated efficiently and politely breakfast staff were very

if wifi was unavailable, this should be provided for free within the price of the room i paid for

room service need more care about breakfast order.

hotel has pool & spa area which i hadn t known about prior else would of took my costume

kids enjoyed the swimming pool and jacuzzi breakfast was great family room was a good size great

pool and jacuzzi were superb

the borrowers kids would have had a field day larking about in the simulated snow

room service meal was piping hot and good

it was nice and clean, connected rooms available soo good access to the kids i would stay again

team were helpful by offering an early check in so that my daughter to change after a long journey in order to attend a wedding down

location, staff, ev chargers, dog friendly

breakfast was extraordinary

spa and facilities was a good size

wifi was poor.

poor wifi

kitchen work top was stained or faded

and dudley black country museum and the canal world and all the major attractions around add car parking to the rear i love you in

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

room service food was poor.

of drinks in their beautiful bar and restaurant with excellent meals

busy spa n no kids pool

pool, hot tub , sauna and steam room and comfy beds

food was pretty good and lots of kids choices

pool an sauna

the pool was fab and warm

the breakfast is definitely worth adding

will definitely use it again, and take advantage of the swimming pool

struggled to connect to wifi

the staff were very friendly and the hotel and spa were spotless

great location to international centre nice bar area and pool

kids loved swimming pool

no room service but you could order at the bar and take back to the room

lovely comfortable bar area with a big screen tv

no option to book late check out

comprehensive restaurant or at least basic bar meals on site for the evening is really needed.

breakfast was included in the room charge and clearly stated as continental breakfast but there

the kids are so

in future location near bike hub (closed on sundays) and town park is fantastic for strolls or kids

offer of vegetarian options at breakfast eg veg sausages

wifi was a bit weak but that s probably just the location

bar staff very friendly and knowledgeable about drinks etc

it was very drafty in the bar because of very poor weather

get wifi in our room despite being advertised that it was available in rooms

the games room was also a bonus, my kids enjoyed playing pool

great pool for kids, friendly staff, comfortable beds, nice bar area and restaurant

room service dinner & breakfast were fabulous and the staff were helpful

all the facilities, gym and pool

extra comfy bed. great pool & sauna facilities. food in restaurant was lovely, superb breakfast.

breakfast was too expensive for what i would eat but if you like a big breakfast with lots of

kids breakfast cost 8

m and pool etc) and a very good

did not have time to try gym and pool

the swimming pool was so warm and

sarah behind the bar is amazing

bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

noisy with kids running along the corridors, 2 fire alarms back to back, staff attempted to enter the room and

enjoyable breakfast in the morning

loved the bar area and the coffee shop also the bedroom and bathroom were super.

location convenient, nice bar & christmas decorations.

too many kids in the pool.

bed was comfy. spa area was great and staff were very friendly

can t get room service

we had a fabulous meal in the restaurant & a couple of drinks in the bar after

breakfast was too big,!

nice breakfast

comfortable bar area and restaurant

beautiful place ideal location food fantastic especially the breakfast

room service after restaurant closed

was large and very clean plus there was a extra heater in the room i used the gym afternoon and in the morning no extra

location late check out 12

the breakfast is wonderful

the 123 teenage kids our room was in the middle of

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

couldn’t get the full breakfast menu due to co i’d so it’s understandable price for alcohol is expensive price for

it was clean and good size with kids

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

free car parking and staff was great on reception

lovely,clean room. room service was quick. food was lovely. great value for money.

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

bed, nice shower, great facilities, free parking

little thing was wifi, because i was there for a course and wifi was very much needed but was non existent

the parking.

no wifi in rooms

no wifi in room

quiet location with good parking

busy with conferences disturbing in bar and lounge areas. outside area littered and broken.

we use the spa facilities, lovely lady was doing aqua aerobics

clean. friendly staff. comfy bed. good breakfast. good pool facilities.

the pool area was clean and maintained well

all gym and leisure area was spotlessly clean

apreciate the facilities, especially pool and sauna

loved how big it was, and the restaurant and lounge and bar were really pretty, as well as the rooms

i thought the decor was dated. when functions were being held parking was difficult.

room service poor never cleaned once in 6 days

i struggled to find parking.

the bar staff could not pull a pint and when they did i wished they had not

thank you to the cleaner and bar staff for a lovely stay

would be good to know where the rooms are relative to the pub bar when you book.

lovely helpful staff and a very well stocked bar

friendly staff lively bar room clean and tidy

one of bar staff bit miserable

perfect place to stay nice bar nice staff nice location

live loud music that didn’t stop till midnight constant booming beat sound kept us awake and in bar we had to shout at each

it was really quiet considering it was a saturday night, and while you can still hear the bar downstairs it was extremely muffled, incredible soundproofing

the bed was very comfy too and a great selection of beers in the bar

the noise from the bar below

as my mother is a wheelchair user and was unable to use the gym and swim facilities

pool and gym were free

customer service, lounge area, shower, early check in

the pool, the food and the value as the kids go eat free!

plenty of breakout areas in the bar area with comfortable seating

enough for kids to do at the hotel with the space around the ground they could fit a decent park on

wifi worked well

afraid your bar prices for a quiet social drink are ridiculasly high eg

good wifi

fantastic breakfast, self service arrangement was very good,