location, friendliness, pool and facilities.

the gym lacked equipment. steam room was out of order

free wifi well sign posted in hotel menu ect scan codes

room was nice and spacious, wifi was good and free to use.

to pay to use the gym & swimming

wifi is free fast and strong connection

sky tv sports not a area set aside for kids with some boardgames, books, jigsaws and colouring activities like in some other img

hotel we went swimming and used the gym facilities breakfast is very good with a good selection

pool, staff and breakfast.

top breakfast, good location, great staff, good gym and pool

only used the breakfast bar and that was good as it was hot

frm receptionist to bar staff was excellent amazing customer services

location , ideal for liverpool and southport , good parking onsite ,good pub just across the car park

room service facility at least until the kitchen shuts

time within 45mins room service knocked on my door whilst i was sleeping to see if they could clean the room

bouncy cumfy beds we got early check in at 12 which we asked for and late check out at1 cause we was getting married in the

breakfast gym room cleaning every day staff very helpful

requested an early check in as i was staying for a colleague's wedding being held nearby

room is amazing and prices are fantastic . breakfast is good and staff very helpful

early check in was so helpful as i arrived really early

they do not have room service but the restaurant which is a struggle to figure out if they do have one (they (+) i ordered dinner - room service (-)didn't know how to call room service no details (+) comfy furniture and bed, nice cool room to sleep in at night, very clean and the room service was fab would def (+) and the room service was (+) the bar is open till late and room service is avail 24hours a day (+) 24 hour room service and the staff were so friendly (-)the price of the room service (-)room service menu limited and club sandwich disappointing (-)the charge of 3 for room service

nobody at the bar to check in for quite some time on arrival.

very clean, helpful staff and gym was good.

also had a couple drinks in the bar which was lovely

i let her know we required late check out and she told me i couldn t have it due to the hotel been full the day after , this

cooked breakfast. i rather have a buffet style

we paid for a gorgeous evening meal and a really nice breakfast

once did anybody do room service of any description although a sticker was placed on the door the one day saying it had

we had a lovely meal and the bar was comfortable

very dated, no air conditioning, sat night went outside and loads of kids hanging by the door as a prom taking place, alot of screaming and revving of cars, couldnt sit

beautiful room . comfy beds . breakfast was good and grounds are beautiful ud83dude0d

the deluxe room with a spa was a dream

this is my favourite spa hotel i have been too due to the individuality of the rooms!ud83dudc95

i booked into the fallen angel spa with my mum, we had the most amazing treatments and delicious afternoon tea

location and staff where very helpful even when they had to go to the other bar due to a small keg fault

) pleasant, quiet bar with original features, a traditional juke box and relaxed staff

it was nice to have a drink in the bar downstairs with the locals and it was quieter as it was a weekday stay

great bed big tv quaint old bar area. nice bathroom great location opposite station

unfortunately we were too late for food but later on enjoyed the bar facilities

some of the bar staff should learn to smile more

easy to find and good parking for a van

ok, smart tvs are good , bed is pretty comfortable, and very usable ensuite bathroom , free parking is a

the location was good with lots of free parking

on site were super friendly and a delight - great parking facilities and super close to town

location right next to town center and parking

for us as we go out and meet friends and like to be able to drink, nice efficient hotel, easy parking, quiet so can sleep, second time here so obviously it's ideal for what we need

we could've eaten in the bar but chose room service

the gym seems to be closed at weekends which was a shame

wifi kept dropping out on second appliance (kindle) breakfast was barely warm, beans too sweet and (-)wifi not good in room 11 (-) the wifi kept dropping out and given that the mobile phone signal is a bit sketchy in the area (barely (-)nothing really other than i struggled to connect to the wifi (-)wifi was unavailable in my room. (-)wifi service was patchy in room 68 (-)didn't like the fact there was an open wifi system even though i have a vpn network with a low mobile signal on two networks ee and o2 it (+) good wifi, easy to connect (+) the staff worked on my wifi problem, and found a satisfactory solution for me, albeit by moving me to another room where (-)wifi in my part of the hotel was not working - no wifi signal obtainable

poor quality of sandwich ordered at bar

and the second night was to keep that on for the kids and a double room for me and my partner

tv and wifi were excellent

it was impossible to contact anyone for room service, as there was a qr code to be scanned i order to contact the staff however it was not

no room service until 6pm, only poor quality bar food during the day..

the gym and facilities also good

tower room/restaurant/spa facilities

parking, size of rooms, warm and comfortable, made to feel like a guest and not a number to fill

the pool and fitness area was also very good

excellent food, staff, swimming pool/ jacuzzi/ steam/ sauna/ gym. nice big room, well lit, clean

unfortunately i didn't have time to try the spa but i will

beds are super comfortable, staff are really helpful, excellent room service and daily cleans, breakfast is lovely and the pool/jacuzzi area is great

free on site parking

breakfast was amazing and the room was great. definitely recommend

only thing was the spa and swimming facilities were not in use which was a shame.

drinks prices are quite high and room service costs are higher than previously.

the excellent cooked breakfast and the helpfulness of the reception staff

staff from reception experience to cleaners to bar staff

room clean and comfy excellent breakfast

solid wifi, good tv, large desk, good shower, plenty of parking with roving night security, comfy bed,

needs free wifi as standard

+ location close to the m6 + clean + good wifi + free car parking on site

ng haired lady think call siobhan) was brilliant - ensured i had wifi in the room

free wifi, pool, gym, sauna and jacuzzi all brilliant. hotel is lovely and staff are brilliant.

bar service etc was great

very clean place and very good value and bar prices good

good location easy safe parking . excellent reception and room .

gym , pool and spa facilities

wifi very slow

it was full of kids bombing in the pool and a man on his smart phone, therefore spa area rules were not adhered to

the swimming pool is too samll and suitable for kids only

ordered room service breakfast on the first morning as i was alone

very clean, excellent spa facilities, swimming pool & gym

everything lovely breakfast ,brilliant facilities included in price,sauna,jacuzzi,pool,steam room,gym, nice spa also,this pay and book separately but i had a massage and it was

ly a 2 'tray service' nice quite

my wife was recovering from illness we ordered room service

we had a drink in the bar before heading to bed and we ended up booking breakfast as well which was easy to sort out and

nothing much but had gym

allowed early check in , very very pleasant, staff on night bar also very pleasant, morning staff helped me

lack of alcohol in the bar for cocktails, not alot of choice of cereal

the funky pictures on walls in bar and lounge, bar staff and reception staff were lovely, refreshing to see young adults who like

liked that it had leisure facilities which include pool, hot tub, sauna, steam room, gym

accommodated our early check in request and was friendly and efficient

facilities including a pool and gym

breakfast on the second morning was quite poor

staff were welcoming and early check in late check out.

there is free parking and a decent sized woodland around the hotel rooms are large as are the 55inch phillips tvs

e) ev charge point, and the room we had, had two internal doors, so no sound from the corridor

well placed and has an efficient ev charger which helped

staff were very helpful, friendly and provided prompt service - at reception, room service and breakfast, thank

st remember to enter your car reg at one of the many screens in reception)

hotel needs to highlight that kids are up to 12 years as i had to pay extra thinking i had already booked & paid for the package

stayed two nights, we absolutely enjoyed the spa and gym facilities

have been nice to be able to take a walk on the fields but we re being used by people playing golf

meal was food heaven and the freshly made omelettes for breakfast were superb

only booking last minute we couldn t get into the spa for treatments would make sure i booked in advance next time

room service was great

there was a wedding downstairs and there was alot of noise from kids running in the corridors.

good location not far from restraunts in the city centre the large room is perfect for kids

had access to the gym although i didn t use it it was good to have it there

was a wonderful day and the bar staff couldn t do enough for us and the reception lady was lovely

reception staff were lovely and great with the kids

the breakfast is the best i have had in this type of hotel chain

staff were helpful! bar was great and breakfast was good too!

clean and quiet. good choice for breakfast

on returning from our evening out again very polite and helpful bar staff, nothing too much trouble always smiling

we enjoyed a lovely meal and a few drinks in the bar

or possible to have room service nd some of the staff in the bar weren't very helpful

the rooms were clean and comfy as was bar area

we had a view of the airport and kids loved watching the planes

we had a view of the airport and kids loved watching the planes

loads of parking, although i was walking the canal

fabulous the breakfast had a great selection and staff were excellent

breakfast was delicious as well

exceptional customer service in hotel/ bar and dining

bed, excellent water pressure in the shower, oodles of hot water, good wifi nice cooked breakfast options

breakfast was wonderful

perfect location for kids

spa but my son could come with me

stayed with my daughter who really enjoyed the pool and she had a lovely time in hotel, we was both very happy with the kind staff and facilities

wifi parking swimming & swimming towels/locker all included

no menu / book for room service etc in room

the restaurant is stunning and the breakfast is very fresh and delicious

full and kids also which isn t what you want in a spa

we then visited the bar and enjoyed a beer in the lovely outdoor area, before taking a walk by the lake, which was so

later, we spent time in the spa facilities steam room, sauna, and swimming pool all of which were excellent